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Veritas™ Operations Manager LDom Capacity Management Add-on ...

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Hardware informati<strong>on</strong><br />

Available memory, disk space, and NIC informati<strong>on</strong><br />

Operating system<br />

Versi<strong>on</strong> and patch level<br />

Network topology<br />

Router, gateway, and IP address informati<strong>on</strong><br />

Problem descripti<strong>on</strong>:<br />

■ Error messages and log files<br />

■ Troubleshooting that was performed before c<strong>on</strong>tacting Symantec<br />

■ Recent software c<strong>on</strong>figurati<strong>on</strong> changes and network changes<br />

Licensing and registrati<strong>on</strong><br />

Customer service<br />

If your Symantec product requires registrati<strong>on</strong> or a license key, access our technical<br />

support Web page at the following URL:<br />

www.symantec.com/business/support/<br />

Customer service informati<strong>on</strong> is available at the following URL:<br />

www.symantec.com/business/support/<br />

Customer Service is available to assist with n<strong>on</strong>-technical questi<strong>on</strong>s, such as the<br />

following types of issues:<br />

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Questi<strong>on</strong>s regarding product licensing or serializati<strong>on</strong><br />

Product registrati<strong>on</strong> updates, such as address or name changes<br />

General product informati<strong>on</strong> (features, language availability, local dealers)<br />

Latest informati<strong>on</strong> about product updates and upgrades<br />

Informati<strong>on</strong> about upgrade assurance and support c<strong>on</strong>tracts<br />

Informati<strong>on</strong> about the Symantec Buying Programs<br />

Advice about Symantec's technical support opti<strong>on</strong>s<br />

N<strong>on</strong>technical presales questi<strong>on</strong>s<br />

Issues that are related to CD-ROMs or manuals

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