THIS IS HNTB - American Water Resources Association
THIS IS HNTB - American Water Resources Association
THIS IS HNTB - American Water Resources Association
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EMPATHY<br />
Sensitive to others’ views, needs and situations.<br />
Knows what other people want.<br />
L<strong>IS</strong>TENS WELL<br />
Seeks to understand others through open dialogue.<br />
Is receptive to others’ input and suggestions and is patient.<br />
DEVELOPS OTHERS<br />
Builds teams. Has a sincere interest in others’ career; creates growth opportunities.<br />
Not arrogant. People feel “in” on things. Has loyal relationships at all levels.<br />
TRUSTED<br />
Honest, ethical, candid and fair. Acts at all times with integrity<br />
and explicitly avoids deception, duplicity or degrading behavior.<br />
SELF AWARENESS<br />
Knows own strengths and weaknesses and how those come across to others.<br />
Mindful of personal impact.<br />
COURAGE<br />
Takes responsibility for decisions and actions. Has the candor to be frank, honest<br />
and sincere with others while keeping the words free from bias, prejudice or malice.<br />
LOYALTY<br />
Understands a leader earns loyalty by having integrity; being fair, firm and<br />
objective and treating others appropriately. There is loyalty to the organization<br />
and to the individuals themselves.<br />
JUDGMENT<br />
Assesses people and situations and accurately forms opinions based on information,<br />
experience and inference. Makes effective decisions and follows through on them.<br />
V<strong>IS</strong>ION<br />
Determines the right things to do. Uses sound strategic orientation, provides<br />
breakthrough ideas that position the firm for success now and in the future,<br />
and enlists others by drawing on shared aspirations.<br />
Genuine<br />
Committed<br />
Imaginative<br />
| 15 | This is <strong>HNTB</strong>
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