UALITY 2005 - Mašinski fakultet u Zenici - Univerzitet u Zenici
UALITY 2005 - Mašinski fakultet u Zenici - Univerzitet u Zenici
UALITY 2005 - Mašinski fakultet u Zenici - Univerzitet u Zenici
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U N I V E R S I TA S<br />
U N I V E R Z I T E T<br />
U<br />
S T U D I O R U M<br />
Z E N I C I<br />
BOSNIA & HERZEGOVINA<br />
Z E N I C A E N S I S<br />
UNIVERSITY OF ZENICA<br />
Faculty of Mechanical Engineering<br />
Bosnia and Herzegovina<br />
UNIVERSITY ERLANGEN - NUREMBERG<br />
Chair Quality Management and<br />
Manufacturing Metrology<br />
Asocijacija za kvalitet u Bosni i Hercegovini<br />
Quality Asociation of Bosnia and Herzegovina<br />
th<br />
4 Research/Expert Conference<br />
with International Participation<br />
<strong>UALITY</strong><br />
<strong>2005</strong><br />
GENERAL SPONZOR<br />
th th<br />
November 09 and 12 , <strong>2005</strong>.<br />
Spa Reumal, Fojnica<br />
Bosnia and Herzegovina
UNDER THE AUSPICES OF:<br />
Government of the Federation of Bosnia and Herzegovina<br />
Chamber of Economy of Bosnia and Herzegovina<br />
Federal Ministry of Development, Entrepreneurship and Crafts<br />
Government of the Zenica –Doboj Canton<br />
City Zenica<br />
GENERAL SPONZOR:<br />
SPONZORS:<br />
INSPEKT RGH d.d. Sarajevo<br />
Faculty of Mechanical Engineering in Zenica<br />
INTERNATIONAL SCIENTIFIC/REVIEW COMMITTEE<br />
Dr. Mustafa Omanović, President (B&H)<br />
Dr. Albert Weckenmann, Co-President (Germany)<br />
Dr. Vesna Babić-Hodović (B&H)<br />
Dr. Senad Balić (B&H)<br />
Dr. Slobodan Bakula (B&H)<br />
Dr. Fuad Begovac (B&H)<br />
Dr. Marko Bešker (Croatia)<br />
Dr. Sonja Bjeljac (B&H)<br />
Dr. Miroslav Bobrek (B&H)<br />
Dr. Tunc Bozbura (Turkey)<br />
Dr. Ljubo Božić (B&H)<br />
Dr. Safet Brdarević (B&H)<br />
Dr. Miodrag Bulatović (SCG)<br />
Dr. Fuad Ćatović (B&H)<br />
Dr. Ilija Ćosić (SCG)<br />
Dr. Slavko Dolinšek (Slovenia)<br />
Dr. Mehmet Durman (Turkey)<br />
Dr. Sabahudin Ekinović (B&H)<br />
Dr. Firenzo Franceschini (Italy)<br />
Dr. David de la Fuente (Spain)<br />
Dr. F.Gavrankapetanović (B&H)<br />
Dr. Ahmet gavranović (B&H)<br />
Dr. Šefket Goletić (B&H)<br />
Dr. Radoslav Grujić (SCG)<br />
Dr. Z. Hadžiahmetović (B&H)<br />
Dr. Ahmet Hadžipašić (B&H)<br />
Dr. Nađija Haračić (B&H)<br />
Dr. Edita Hekelova (Slovakia)<br />
Dr. Izet Horman (B&H)<br />
Dr. Jasna Horvat (Croatia)<br />
Dr. Hatidža Hromić (B&H)<br />
Dr. Nenad Injac (Croatia)<br />
Dr. Mustafa Imamović (B&H)<br />
Dr. Vid Jovišević (SCG)<br />
Dr. Milan Jurković (B&H)<br />
Dr. Emir Kabil (B&H)<br />
Dr. Petro Kalyta (Ukraina)<br />
Dr. Bato Kamberović (SCG)<br />
Dr. Izudin Kapetanović (B&H)<br />
Dr. Stanislav Karapetrović (Can.)<br />
Dr. Jusuf Kevelj (B&H)<br />
Dr. Smail Klarić (B&H)<br />
Dr. Vjera Krstelj (Croatia)<br />
Dr. Seka Kugler (Croatia)<br />
Dr. Niko Majdandžić (Croatia)<br />
Dr. Vidosav Majstorović (SCG)<br />
Dr. Vlado Majstorović (B&H)<br />
Dr. Mirjana Milošević (SCG)<br />
Dr. Vedran Mudronja (Croatia)<br />
Dr. Sahib Muminagić (B&H)<br />
Dr. Hasan Muratović (B&H)<br />
Dr. Ercan Oztemel (Turkey)<br />
Dr. Zijad Pašić (B&H)<br />
Dr. Milan Perović (SCG)<br />
Dr. Darko Petković (B&H)<br />
Dr. Vjekoslav Selak (B&H)<br />
Dr. Edhem Seferović (B&H)<br />
Dr .Hajrudin Skender (B&H)<br />
Dr. Izet Smajević (B&H)<br />
Dr. Mirko Soković (Slovenia)<br />
Dr. Jovan Sredojević (B&H)<br />
Dr. Dragutin Stanivuković (SCG)<br />
Dr. Refik Šahinović (B&H)<br />
Dr. Ramiz Šelo (B&H)<br />
Dr .Mediha Šestić (B&H)<br />
Dr. Milan Šljivić (B&H)<br />
Dr. Adolf Šostar (Slovenia)<br />
Dr. Aziz Šunje (B&H)<br />
Dr. Marko Tadić (B&H)<br />
Dr. Mihail Titu (Romania)<br />
Dr. Sreto Tomašević (B&H)<br />
Dr. Stefano Tornincasa (Italy)<br />
Dr. Džemo Tufekčić (B&H)<br />
Dr. Ratko Uzunović (SCG)<br />
Dr. Joan Calvet Vivancos (Spain)<br />
Dr. N.Zaimović-Uzunović (B&H)<br />
Dr. Dragutin Zelenović (SCG)<br />
Dr. Dževad Zečić (B&H)<br />
Dr. Ivan Vitez (Croatia)<br />
Dr. Ivica Veža (Croatia)<br />
2
ORGANIZING COMMITTEE<br />
Dr. Safet Brdarević, President (B&H)<br />
M.Sc. Sabahudin Jašarević, Secretary (B&H)<br />
Dr. Sabahudin Ekinović (B&H)<br />
Dr. Nermina Zaimović-Uzunović (B&H)<br />
Dr. Sebastian Beetz (Germany)<br />
Dr. Darko Petković (B&H)<br />
Dr. Tunc Bozbura (Turkey)<br />
Ibrahim Plančić (B&H)<br />
PROGRAM COMMITTEE<br />
- Dr. Ahmet Hadžipašić, Premijer Vlade Federacije B&H,<br />
- Dr. Izet Žigić, Ministar za energetiku, industriju i rudarstvo FBiH,<br />
- Dr. Zijad Pašić, Ministar za obrazovanje i nauku FBiH,<br />
- Mr. Nedžad Polić, Premijer Vlade ZE-DO Kantona,<br />
- Mirsad Šaranović, Ministar privrede Ze-Do Kantona,<br />
- Dr. Sreto Tomašević, Ministar obrazovanja, nauke, kulture i sporta Ze-Do kantona,<br />
- Enver Kreso, JP Elektroprivreda BiH,Sarajevo,<br />
- Enisa Hodžić, JP Elektroprivreda BiH, Sarajevo,<br />
- Nihad Kadić, JP Elektroprivreda BiH, Sarajevo,<br />
- Mr. Hamdo Katica, JP BH TELECOM Sarajevo,<br />
- Adnan Mujagić, JP BH TELECOM Sarajevo,<br />
- Mr. Akif Šabić, JP BH TELECOM Sarajevo,<br />
- Zlatko Mujezinović, JP BH TELECOM Sarajevo,<br />
- Robert Gavranović, Hercegovina osiguranje d.d., Mostar,<br />
- Zoran Bošnjak, dipl. inž., Hercegovina osiguranje d.d., Mostar,<br />
- Mr. Mijo Brajković, Aluminij d.d. Mostar,<br />
- Mr. Mirsad Pojskić, JP Elektroprivreda BiH, Elektrodis. Zenica,<br />
- Mr. Mirsad Begić, Asocijacija za kvalitet u BiH,<br />
- Mr. Mičo Jančev, Asocijacija za kvalitet u BiH,<br />
- Mr. Petar Milašinović, Republički zavod za standardizaciju i metrologiju, Banjaluka,<br />
- Dr. Mihajlo Stojčić, dipl. inž.-KOMING d.o.o, Gradiška,<br />
- Mr. Dragan Praštalo dipl. inž.- MIKROELEKTRONIKA, d.o.o, Banjaluka,<br />
- Dr. Simo Jokanović, dipl. inž.-MAŠINSKI FAKULTET, Banjaluka,<br />
- Anđelko Grahovac, dipl. inž.- PETROL a.d, Banjaluka,<br />
- Slavko Kovačević, dipl. fizičar- ODP „ORAO“, Bijeljina,<br />
- Dr. Ljubo Glamočić, dipl. inž.- Ministarstvo privrede, energetike i razvoja, Banjaluka<br />
- Dr. Hajrudin Skender, Mljekara Zenica ,<br />
- Mr. Edin Arslanagić, Bosnalijek Sarajevo,<br />
- Eduard Kinčić, Bosnalijek Sarajevo,<br />
- Mr. Asim Gradinčić, Privredna komora SB kantona,<br />
- Salim Tarabar, BHSC - Željezara Zenica,<br />
- dr. Žarko Petrović, Institut za akreditaciju BiH,<br />
- Sead Kilalić, Institut za mjeriteljstvo,<br />
- Mahir Hadžiahmetović, Vanjskotrgovinska komora BiH,<br />
- Milan Lovrić, Vanjskotrgovinska komora BiH,<br />
- Midhat Ćehajić, Vanjskotrgovinska komora BiH,<br />
- Ismet Pašalić, dipl.inž. PK Unsko-sanskog kantona,<br />
- Amir Abazović, dipl.inž., Ministarstvo privrede ZE-DO kantona,<br />
3
CONFERENCE TOPICS<br />
The Research/Expert Conference will be performed as follows: plenary session (Key<br />
papers concerned global topics), symposium (papers according to the conference topics)<br />
and workshops, when needed. We would like to inform all the potential authors to prepare<br />
papers in the following fields:<br />
- quality management,<br />
- quality information systems,<br />
- quality in education and education for quality,<br />
- Bologne declaration and quality,<br />
- metrology,<br />
- environment protection quality,<br />
- quality of products and processes,<br />
- quality economics,<br />
- TQM models and their evalution,<br />
- standardization,<br />
- ISO 9000 and ISO 14000 standards,<br />
- state quality programs,<br />
- accreditation and certification,<br />
- quality and maintenance,<br />
- risk control,<br />
- quality of life,...<br />
PAPER PRESENTATION<br />
Presentation is limited to 10 minutes + 5 minutes for discussion.<br />
Presenters can use overhead transparencies or PowerPoint slide shows.<br />
CONFERENCE DATE AND VENUE<br />
The conference will be held from 09 th to 12 th November <strong>2005</strong> at the Hotel "Reumal",<br />
Fojnica, Bosnia and Herzegovina, on the occasion of the World’s day of Quality,<br />
European Week of Quality and B&H month of Quality.<br />
Center of Medical Rehabilitation (CMR) - Reumal is one of the best equipped and<br />
specialised institutions for rehabilitation, recreation, active resting and programmed<br />
sport activities.<br />
The Centre is placed on the 79.550 squared meters its area and 20.845 squared meters<br />
useful indoor space.( www.fojnica.ba/reumal)<br />
CONFERENCE FEE<br />
The conference fee for authors and participants is 100,00 EUR (including members of the<br />
Scientific Committee, and session chairmen). The conference fee includes the following: a copy<br />
of conference proceedings and accompanying materials, admission to all sessions and<br />
presentations, refreshments, and welcome drink. The conference fee should be sent to:<br />
Raiffeisen Bank dd Bosnia and Herzegovina<br />
71000 Sarajevo, Danijela Ozme 3<br />
Branch Office Zenica<br />
4
S.W.I.F.T.: RZBABA2S<br />
In favour of: “INSTITUT ZA PRIVREDNI INZINJERING ZENICA”<br />
Fakultetska 1, 72000 Zenica, B&H<br />
Account no.: 502012000 0550141<br />
Payment Method: OUR<br />
With remark: Registration fee for Q<strong>UALITY</strong><strong>2005</strong>, paper number Q05-xxx, name and<br />
surename)<br />
Učesnici i autori iz Bosne i Hercegovine svoje kotizacije mogu uplatiti na sljedeći račun<br />
(200,00 KM):<br />
INSTITUT ZA PRIVREDNI INŽENJERING ZENICA, račun kod:<br />
IK Banka d.d. Zenica, 134-01000000-195769<br />
Općina: 103<br />
sa naznakom "Kotizacija za KVALITET <strong>2005</strong> „<br />
(na uplatnici navesti ime i prezime i oficijelni broj rada Q05-xxx)<br />
Dr. Safet Bredarević<br />
M.Sc. Sabahudin Jašarević<br />
Address:<br />
Mašinski <strong>fakultet</strong><br />
Fakultetska 1, 72000 Zenica<br />
Bosnia and Herzegovina<br />
CORRESPONDENCE<br />
ACCOMMODATION<br />
Phone: 00387 32 449 130<br />
00387 32 449 145<br />
Fax: 00387 32 246 612<br />
http://mf.unze.ba<br />
E-mail: sjasarevic@mf.unze.ba<br />
sbrdarevic@mf.unze.ba<br />
Za smještaj se možete obratiti direktno hotelu.<br />
For acommodation you can contact hotel directly.<br />
Reception Reumal:<br />
+387 30 838 800<br />
+387 30 838 801<br />
+387 30 838 889<br />
Reception Nova bolnica:<br />
+387 30 838 802<br />
Fax: +387 30 838 900<br />
or web address:<br />
http://www.fojnica.ba/reumal/<br />
ttp://www.fojnica.ba/english/reumal/<br />
http://www.fojnica.ba/reumal/rezervacija.shtml<br />
http://www.fojnica.ba/english/reumal/booking.shtml<br />
5
CITY FOJNICA<br />
HOTEL REUMAL<br />
6
SCHEDULE OF EVENTS<br />
SRIJEDA - WEDNESDAY November 09 th<br />
18.00 – 20.00 Registracija učenika i pićedobrodošlice<br />
Registration and Welcome Drink<br />
ČETVRTAK - THURSDAY November 10 th<br />
08.30 – 10.00 Registracija učesnika<br />
Registration of Conference Partcipant<br />
10.00 – 10.30 Otvaranje Skupa - Conference Opening<br />
10.30 – 11.30 Uvodni referati - Keynote Paper Presentation<br />
11.30 – 12.00 Kafe pauza - Coffee Break<br />
12.00 – 13.30 Prezentacija radova u dvije paralelne sekcije<br />
Two Parallel Sessions of Presentations<br />
13.30 – 15.00 Pauza za ručak - Lunch Break<br />
15.00 – 16.30 Prezentacija radova u dvije paralelne sekcije<br />
Two Parallel Sessions of Presentations<br />
16.30 – 17.00 Kafe pauza - Coffee Break<br />
17.00 – 19.00 Prezentacija radova u dvije paralelne sekcije<br />
Five Parallel Sessions of Presentations<br />
20.00 – Svečana večera - Gala Dinner<br />
PETAK - FRIDAY November 11 th<br />
09.00 – 10.30 Prezentacija radova u dvije paralelne sekcije<br />
Two Parallel Sessions of Presentations<br />
10.30 – 11.00 Kafe pauza - Coffee Break<br />
11.00 – 12.30 Prezentacija radova u dvije paralelne sekcije<br />
Two Parallel Sessions of Presentations<br />
7
SCHEDULE OF PAPER PRESENTATIONS<br />
ČETVRTAK-THURSDAY, November 10 th<br />
10.00 — 10.30 Otvaranje Skupa - Conference opening<br />
Chairmen: S.Brdarevi}, M.Omanović, M.Bobrek, E.Oztemel<br />
ČETVRTAK - THURSDAY, November 10 th<br />
10.30 — 11.30 Uvodni referati - Keynote Paper Presentation<br />
Chairmen: S.Brdarevi}, M.Omanović, M.Bobrek, E.Oztemel<br />
1. A General Framework for the Assessment and Evaluation of Quality Systems<br />
Ercan Oztemel, Kenan Aydogdu (Turkey)<br />
2. Koncepcija i evaluacija kvaliteta u visokom obrazovanju<br />
Conception And Evaluation Of The Quality In Higher Education<br />
Rabija Somun-Kapetanović (Bosnia and Herzegovina)<br />
3. Iskustva BH Telecom, d.d. Sarajevo iz uvođenja sistema upravljanja<br />
kvalitetom po zahtjevima standarda ISO 9001:2000<br />
Adnan Mujagić (BH Telecom dd Sarajevo, Bosnia and Herzegovina)<br />
ČETVRTAK - THURSDAY, November 10 th (Upravljanje kvalitetom)<br />
12.00 — 13.30 SESSION I (Quality Management)<br />
Chairmen: D.Petković, M. Soković, Z.Rahimić<br />
1. Service Quality – A Main Target of the 21 st Century Organization<br />
Mihail Titu, Constantin Oprean (Romania)<br />
2. Model ciljnog upravljanja organizacije kroz sisteme ISO 9001,<br />
ISO 14001 i ISO TS 16949<br />
Model of Ending Operation Using the Systems of ISO 9001,<br />
ISO 14001, and ISO TS 16949<br />
Zvone Livk, Mirko Soković (Slovenia)<br />
3. TQM is Mainly Concerned with Continuous Improvement in all Work<br />
Nedžad Repčić (Bosnia and Herzegovina)<br />
4. Menadžiranje kvalitetom u lokalnoj samoupravi<br />
Quality Management Into the Local Government<br />
Seadin Džaferi*, Mičo Jančev** (*Macedonia, **Austria)<br />
8
5. Pro-aktivni interni audit kao priprema za certifikaciju upravljačkog sistema<br />
Pro-Active Internal Audit as Preparing for Certification of Management System<br />
Tafro Haris (Bosnia and Herzegovina)<br />
6. Pokretački mehanizmi implementacije i razvoja sistema upravljanja<br />
kvalitetom, u KJKP"Vodovod i kanalizacija " Sarajevo<br />
Driving Mechanisms of Implentation and Development of Quality<br />
Management System in Cpuc “Waterworks And Sewage” Sarajevo<br />
Dreković Jakub, Skaka Zijad, Krajina Husein (Bosnia and Herzegovina)<br />
7. Target costing i simultani inžinjering u kontekstu kvaliteta proizvoda<br />
Products' Quality Target Costing And Simultaneous Engineering<br />
Zijada Rahimić (Bosnia and Herzegovina)<br />
8. Prosudba CtP sustava za plošni tisak prema ISO 9001:2000 normi<br />
Marin Milković, Diana Milčić, Nikola Mrvac, Igor Zjakić (Croatia)<br />
ČETVRTAK - THURSDAY, November 10 th<br />
12.00 — 13.30 SESSION II<br />
Chairmen: N.Zaimović-Uzunović, E. Seferović, S.Beetz<br />
(Metrologija - Metrology)<br />
1. Quality Assurance of Measurement Results by Workplace-Integrated Assistance<br />
Albert Weckenmann, Sebastian Beetz (Germany)<br />
2. Conceptualization of Comparative Measurements of Artefacts Intended for<br />
Inspection of CMM Length Measuring Capability<br />
Albert Weckenmann, Natasa Petrovic (Germany)<br />
3. Rezultati mjerenja vremenskih promjena i prostornih razlika<br />
temperature u mjernom prostoru<br />
The Measuring Results of Temperature’s Time Changes and<br />
Space Differences in Measuring Space<br />
Edhem Seferović, Daut Denjo (Bosnia and Herzegovina)<br />
4. Quality from Aspect of Metrology<br />
Milan Borovička, Miroslava Áčová, Alexander Janáč (Slovakia)<br />
5. Prilog ispitivanju modela metrološkog sistema u radnim uslovima<br />
poslovnih sistema iz lanca dobavljača automobilske industrije<br />
Contribution to Testing of Model of Metrology System in Working<br />
Conditions of Business Systems from Automotive Supply Chain<br />
Ismar Alagić (Bosnia and Herzegovina)<br />
6. Tehnike mjerenja produkata raspada radona u zraku<br />
The Measurement Techniques Radon Daughters in Air<br />
Zejnil Trešnjo, Feriz Adrović (Bosnia and Herzegovina)<br />
9
7. Uslovi korištenja i principi mjerenja hrapavosti na uređaju<br />
Perthometer concept<br />
Measuring Conditions and Principles of Roughness Measurement<br />
on Perthometer Concept Device<br />
Nermina Zaimović-Uzunović, Almira Softić (Bosnia and Herzegovina)<br />
ČETVRTAK - THURSDAY, November 10 th (Upravljanje kvalitetom)<br />
15.00 — 16.30 SESSION I (Quality Management)<br />
Chairmen: D.Petković, M.Bobrek, R.Keleş<br />
1. Problems of Quality Control and Implementation of ISO 9000 Audit<br />
Salah-Eldien Omer*, Minka Ćehić** (*Croatia, **Bosnia and Herzegovina)<br />
2. The Role of Occupational Health and Safety in Total Quality Management<br />
Rustem Keleş (Turkey)<br />
3. Prilozi unapređenja nacionalne politike kvaliteta na nivou industrijskih<br />
kompanija u Bosni i Hercegovini<br />
Appendixes of the Improvement of National Quality Policy on the<br />
Level of Industrial Companies in B&H<br />
Fahrudin Salihović, Bahrija Umihanić, Mustafa Burgić (B&H)<br />
4. Unaprijeđeni TQM model za razvoj bosanskohercegovačkih kompanija<br />
Improved TQM Model for the Development of B&H Companies<br />
Fahrudin Salihović, Bahrija Umihanić, Mustafa Burgić (B&H)<br />
5. LEAN koncept kao podrška TQM-u<br />
LEAN Concept as a Support for TQM<br />
Ranko Božičković, Miroslav Bobrek (Bosnia and Herzegovina)<br />
6. Neophodnost sistemskog upravljanja okolinskim aspektima u<br />
elektroenergetskom sektoru<br />
Necessity of Systematic Approach to Environmental Management<br />
System in Electric Power Industry<br />
Enisa Hodžić (Bosnia and Herzegovina)<br />
7. Totalno upravljanje kvalitetom<br />
Total Quality Management<br />
Zineta Handžić (Bosnia and Herzegovina)<br />
8. Menadžment kvalitete i poslovna izvrsnost<br />
Quality Management and Business Excellence<br />
Ivanka Avelini Holjevac (Croatia)<br />
10
THURSDAY, November 10 th (Kvalitet proizvoda i usluga)<br />
15.00 — 16.30 SESSION II (Quality of production and servis)<br />
Chairmen: M.Imamović, I.Vitez, D.Tiro<br />
1. Poboljšanje “Metode za određivanje i unaprjeđenje tehnologičnosti<br />
proizvoda” povezivanjem sa integralnim računarskim sistemom<br />
The Improvement of “Method for Product Suitability Determination”<br />
Using Connection with Integral Computer’s Information System<br />
Dragi Tiro (Bosnia and Herzegovina)<br />
2. Pristup nalaženju optimalnih parametara alata pri formiranju<br />
proizvoda sa aspekta amplitude vibracija<br />
Approach to Finding Optimal Tool Parameters when Creating<br />
Products in Terms of Vibrations Amplitude<br />
Viktor Baričak, Amir Nuhanović (Bosnia and Herzegovina)<br />
3. Optimizacija korelacije sile odsijecanja i kvaliteta obrađene površine<br />
odsječaka pri visokobrzinskom odsijecanju<br />
Optimization of Corellation of Shear Cutting Force and Quality of<br />
Treated Parts Surface During High Productive Shear Cutting<br />
Fuad Hadžikadunić, Dušan Vukojević, Nedeljko Vukojević<br />
(Bosnia and Herzegovina)<br />
4. Uticaj parametara zavarivanja na kvalitet zavara izvedenih<br />
CO 2 – zavarivanjem<br />
Influence of Welding Parameters on Seam Welded Quality<br />
with CO - 2 Method<br />
Bajrush Bytyqi, Hysni Osmani, Ferit Idrizi (Kosovo)<br />
5. Analiza pouzdanosti valjačkih valjaka kao svojstva kvaliteta mašinskog sistema<br />
Analysis of Reliability of Roling Rolls as Feature of Machine System Quality<br />
Mustafa Imamović (Bosnia and Herzegovina)<br />
6. Važnost lomne žilavosti za kvalitetu željezničkih tračnica<br />
Importance of Fracture Toughness for Quality of Railway Rails<br />
Ivan Vitez, Dragomir Krumes, Vlatko Marušić (Croatia)<br />
7. Soils Protection by Intern Recycling of Used Sands in Foundries<br />
Valer Micle, Viorel Dan, Tiberiu Lehene, Marius Crişan (Romania)<br />
ČETVRTAK - THURSDAY, November 10 th (Mjerenja, ocjene i analize)<br />
17.00 — 19.00 SESSION I (Measuring, Evaluations and analysis)<br />
Chairmen: S.Klarić, M.Titu, M.Čičić<br />
1. Performance, Profit and Value in the Quality Management of<br />
21 st Century Organization<br />
Mihail Titu (Romania)<br />
11
2. Monitoring and Measurement of Customer Satisfaction as a Process of<br />
Quality Management System<br />
Jarmila Šalgovičová (Slovakia)<br />
3. Review of the SERVQUAL Concept<br />
Džemal Kulašin*, Jordi Fortuny-Santos** (*Bosnia and Herzegovina, **Spain)<br />
4. Mjerenje kvaliteta web usluga: primjer osiguravajućih društava u Bosni i<br />
Hercegovini<br />
Measuring of Web Services Quality: Case of Insurance Companies<br />
in Bosnia and Herzegovina<br />
Muris Čičić, Nenad Brkić i Denis Berberović (Bosnia and Herzegovina)<br />
5. Troškovi kvaliteta<br />
Quality Costs<br />
Zinaida Dimitrijević (Bosnia and Herzegovina)<br />
6. Troškovi kvaliteta kao pokazatelji pavca djelovanja u cilju poboljšanja procesa<br />
Quality Costs a Indicators o Directions p Action wth te Aim o Process Improvement<br />
Smail Klarić, Senada Pobrić (Bosnia and Herzegovina)<br />
7. Matrix Calculation Backward Chaining in Rule Based Expert System<br />
Marko Hell, Zlatan Kulenović (Croatia)<br />
8. Pregled statističkih i njima saglasnih upravljačkih procedura i tehnika<br />
kod analize kvaliteta proizvodnih procesa<br />
Survey of Statistical and Compatible Management Procedures and<br />
Techniques in Process Quality Control<br />
Emina Resić (Bosnia and Herzegovina)<br />
9. Uticaj očekivanja kupaca na percipirani kvalitet usluga - primjer<br />
bankarskih usluga u Bosni i Hercegovini<br />
Influence of Buyers’ Expectations Towards Perceived Quality Of Services –<br />
Example of Banking Services in Bosnia and Herzegovina<br />
Vesna Babić-Hodović, Eldin Mehić (Bosnia and Herzegovina)<br />
10. Tehnološki parkovi - generator razvoja MSP: Realnost ili utopija u<br />
bosanskohercegovačkim uslovima?<br />
Darko Petković (Bosnia and Herzegovina)<br />
11. Italian Experience About Science Technology Parks<br />
Ismar Alagić (Bosnia and Herzegovina)<br />
12
ČETVRTAK - THURSDAY, November 10 th (Kvalitet proizvoda i usluga)<br />
17.00 — 19.00 SESSION II (Quality of production and servis)<br />
Chairmen: S.Bikić, H.Hromić, V.Grecu<br />
1. Solution Stady for an Installation of Measuring and Control of<br />
Door Panels at Temperature and Humidity Variations<br />
Virgil Grecu (Romania)<br />
2. Studies on the Elaboration of the Wooden Window Testing Procedure<br />
Virgil Grecu (Romania)<br />
3. Door Testing Procedure for the Determination of Quality<br />
Virgil Grecu (Romania)<br />
4. Regarding the Appreciation end Evaluation of the Machine-Tools for<br />
Wood Processing Through the Quality Criteria<br />
Nicolae TARAN, Sergiu RACASAN, Nicoleta GODAN (Romania)<br />
5. Perspektive i specifikacije kvaliteta tečnih naftnih goriva <strong>2005</strong>. u Evropi,<br />
te stanje i trendovi u Bosni i Hercegovini<br />
Perspective and <strong>2005</strong> Fuel Quality Specification in Europe,<br />
Present Situation and Trends in B&H<br />
Jazvin Halid, Zaimović Mirsad, Omerović Alen (Bosnia and Herzegovina)<br />
6. Ispitivanje magnetske susceptibilnosi feromagnetskog amorfnog sistema<br />
FeNiCoBu ovisnosti o temperaturi i temperaturi „zamrzavanja“<br />
Research of Magnetic Suscebility in Feromagnetic Amorphous FeNiCoB<br />
System as a Function of Temperature and „Frozen“ Temperature<br />
Suada Bikić, Suada Sulejmanović, Nusret Bajrović (Bosnia and Herzegovina)<br />
7. Aditivi za hranu i evropske direktive<br />
Food Additives and EU Directives<br />
Hatidža Hromić, S.Hromić (Bosnia and Herzegovina)<br />
8. Dijagram toka djelovanja zaštitnog uređaja diferencijalne struje (ZUDS)<br />
Action Flow Diagram of the Differential Current Protection Device (ZUDS)<br />
Zaimović Vahid (Bosnia and Herzegovina)<br />
13
PETAK - FRIDAY, November 11 th (Informacioni sistemi kvaliteta)<br />
09.00 — 10.30 SESSION I (Quality information systems)<br />
Chairmen: N.Zaimović-Uzunović, N.Majdandžić, P.Tumbas<br />
1. Reinženjering poslovnih procesa, sistem upravljanja kvalitetom i<br />
informacioni sistem: integrativni pristup<br />
Reeingeneering of Business Processes, Management Quality Processes<br />
and Information Systems:Integration Aproach<br />
Jelica Trninić, Pere Tumbas, Jovica Đurković (Serbia and Montenegro)<br />
2. Rezultati u razvoju i primjeni informacijskog podsustava kvalitete u<br />
ERP sustavima proizvodnih poduzeća<br />
Niko Majdandžić (Croatia)<br />
3. Informisanje u službi sistema kvaliteta<br />
Information in Service of the Quality System<br />
Dreković Jakub, Skaka Zijad, Krajina Husein (Bosnia and Herzegovina)<br />
4. Dynamic Modelling of Employing Process<br />
Marko Hell, Zlatan Kulenović (Croatia)<br />
5. Ekstremno programiranje i primjena na Balkanu<br />
Extreme Programming and Appliance in the Balkans<br />
Borislav Tadić (Bosnia and Herzegovina)<br />
6. Komparacija softvera za određivanje mjerne nesigurnosti prema GUM standardu<br />
Comparison of Gum-Based Measurement Uncertainty Software<br />
Mirnes Alić*, Nermina Zaimović-Uzunović*, Thomas Wiedenhofer** (*Bosnia<br />
and Herzegovina, **Germany)<br />
7. Maintenance Management Informatics<br />
Sead Spužić (Australia)<br />
PETAK - FRIDAY, November 11 th (Kvalitet u zaštiti okoline)<br />
09.00 — 10.30 SESSION II (Environment protection quality)<br />
Chairmen: M.Omanović, M.Šestić, S.E.Avram, S.Ibrahimefendić<br />
1. Primjena procesa i postrojenja bez ili sa minimalnom masom<br />
zagađujućih i otpadnih materijala<br />
Process and Construction Application with or without Minimal Mass of<br />
Polluting and Waste Materials<br />
Slavko Đurić (Bosnia and Herzegovina)<br />
2. Mogućnost smanjenja uticaja industrije celuloze i papira na zagađenje okoline<br />
Possibilities of Decreasing Pulp and Paper Industrie's Influence to<br />
Pollution of Environment<br />
S. Ibrahimefendić, H. Duraković, I.Havić (Bosnia and Herzegovina)<br />
14
3. Kvalitet u zaštiti okoline u bosansko-hercegovačkoj praksi<br />
Quality in Environment Protection in Bosnia and Herceg Practice<br />
Slavka Sufi-Mićić (Bosnia and Herzegovina)<br />
4. Dangerous Emissions in the Technological Processes of the Foundry Houses<br />
Gheorge Zirbo, Viorel Dan, Emil Riti-Mihoc, László Kőrösfőy (Romania)<br />
5. Emisija CO 2 i NO x kod sagorijevanja uglja i zemnog plina u<br />
svijetlu Kyoto - protokola<br />
Emision of CO 2 and NO x im Combustion Process of Coal and<br />
Natural Gas Considering Kyoto – Protocol<br />
Mediha Šestić, Aida Mahmutović (Bosnia and Herzegovina)<br />
6. The Impact of the Industrial Activities Over the Water Quality in to<br />
the Somes Nord (Cluj-Napoca) Area<br />
Simona E. Avram, Tiberiu Rusu, Valer Micle (Romania)<br />
7. Značaj redovne kontrole na zdrevstvenu ispravnost vode za piće<br />
The Influence of Regular Sanitary Control for Hygienic Quality of Drink Water<br />
Smajil Durmišević, Jasminka Durmišević-Serdarević (Bosnia and Herzegovina)<br />
8. Strategija 7E na primjeru sliva rijeke Bosne<br />
Strategy "7e" – Model for the Basin of River Bosnia<br />
M.Omanović, S.Oprašić, I.Pašalić, K.Mijanović, I.Alagić, E.Kinčić<br />
(Bosnia and Herzegovina)<br />
9. The Preliminary Environmental Analyze Concerning ISO14000 for a<br />
Foundry that Use Lost-Foam Technology<br />
Simona E. Avram (Romania)<br />
10. The Impact of the Anthropic Activities on the Soil in the Industrial Zone<br />
Somes-Nord of Cluj-Napoca City<br />
Valer Micle, Tiberiu Rusu, Simona-Elena Avram (Romania)<br />
PETAK - FRIDAY, November 11 th (Kvalitet u obrazovanju )<br />
11.00 — 12.30 SESSION I (Quality in education)<br />
Chairmen: E.Vejo, A.Mahmutović, A.Uzun<br />
1. Edukacija za kvalitet i kvalitet edukacije<br />
Quality Education and Quality in to Education<br />
Mičo Jančev (Austria)<br />
2. The Role of Quality Envoys in Higher Education: A Case Study<br />
in Sakarya University<br />
Ercan Öztemel, Mehmet Durman (Turkey)<br />
15
3. Zašto kvalitet u obrazovanju?<br />
Why Quality in Education?<br />
Seadin Džaferi (Macedonia)<br />
4. Quality of Technical Education, Teacher’s Instructional Perspectives<br />
and Industrial Expectations<br />
Abdullah Uzun, Naci Çağlar (Turkey)<br />
5. Razvoj sistema upravljanja kvaliteta na <strong>Univerzitet</strong>u u <strong>Zenici</strong> kroz<br />
prizmu Bolonjskog procesa<br />
Darko Petković, Sabahudin Jašarević, Ibrahim Plančić (Bosnia and Herzegovina)<br />
6. Znanje organizacije-sve bitniji uslov opstanka na tržištu<br />
Organisation Knowledge as an Essential Prerequiste for Market Share Meintenance<br />
Zdravko Erdeljan (Serbia and Montenegro)<br />
7. Analiza mogućnosti poboljšanja kvaliteta u realizaciji ciljeva i zadataka praktične i<br />
stručno-teoretske nastave primjenom očiglednih nastavnih sredstava<br />
Study of Possibilities for Improving the Quality in Achieving Goals and Tasks of<br />
Practical and Technical-Theoretic Classes by Applying Visual Teaching Devices<br />
Damir S.Hodžić, Senka Fejzić, Nezim Grabovica (Bosnia and Herzegovina)<br />
8. Koliko znamo odnosno neznamo o Bolonjskoj deklaraciji<br />
What we Know or do not Know About Bologna Declaration<br />
A.Gigović, A. Mahmutović, H.Avdušinović (Bosnia and Herzegovina)<br />
9. Propitkivanje 'paradigme kvaliteta'<br />
Exploration of 'Paradigm Of Quality'<br />
Edina Vejo (Bosnia and Herzegovina)<br />
10. Kompetentnost auditora i konsultanta QMS<br />
Competence of Auditor and Consultant QMS<br />
Sead Jahić (Bosnia and Herzegovina)<br />
PETAK - FRIDAY, November 11 th (Kvalitet u zaštiti okoline)<br />
11.00 — 12.30 SESSION II (Environment protection quality)<br />
Chairmen: J.Sredojević, Š.Goletić, B.Kosec<br />
1. Praćenje sadržaja teških metala u tlu okoline Željezare u <strong>Zenici</strong><br />
Investigation the Content of Heavy Metals in Soil Near of the Steelplant in Zenica<br />
Šefket Goletić (Bosnia and Herzegovina)<br />
2. Ovladavanje okolinskim aspektima i opasnostima za zdravlje i sigurnost<br />
na radu putem katastara aspekata i opasnosti<br />
Environmental Aspects and Hazards of Health and Safety at Work<br />
Control by Aspects and Hazards Cadastres<br />
Tafro Haris (Bosnia and Herzegovina)<br />
16
3. Thermal Treatment of Clearing Sludge in Microwave Field<br />
Viorel Dan, Emil Riti-Mihoc, Narcis Riti-Mihoc (Romania)<br />
4. Istraživanje izloženosti radonu u predškolskim i školskim ustanovama<br />
grada Tuzle i bliže okoline<br />
Investigation Exposure Radon in Preschool and School Institutions of<br />
Tuzla City and its Closer Surrounding<br />
F.Adrović, A. Dedić, Z.Trešnjo (Bosnia and Herzegovina)<br />
5. Introduction of Ecologically Sound Materials for Fusible Elements<br />
of Low Voltage Fuses<br />
Borut Kosec, Milan Bizjak, Ladislav Kosec, Viktor Martinčič (Slovenia)<br />
6. Razdvojeno skupljanje komponenti otpada uslov za efikasnu<br />
reciklažu i zaštitu okoliša<br />
Citizens' Support for Separated Waste Collection – A Condition for<br />
Efficient Recycling and Environmental Protection<br />
Jovan Sredojević (Bosnia and Herzegovina)<br />
7. Stanje i pravci poboljšanja odlaganja otpada u Unsko-sanskom kantonu<br />
Status and Directions for Improvement of Waste Disposal in<br />
Una-Sana Cantons<br />
Adnan Ćehajić, Alma Topić (Bosnia and Herzegovina)<br />
8. MSHSW: Management Systems of Health and Safety at Work<br />
Dario Andretta (Italy)<br />
17
Notes <br />
18
19<br />
Notes