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UALITY 2005 - Mašinski fakultet u Zenici - Univerzitet u Zenici

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U N I V E R S I TA S<br />

U N I V E R Z I T E T<br />

U<br />

S T U D I O R U M<br />

Z E N I C I<br />

BOSNIA & HERZEGOVINA<br />

Z E N I C A E N S I S<br />

UNIVERSITY OF ZENICA<br />

Faculty of Mechanical Engineering<br />

Bosnia and Herzegovina<br />

UNIVERSITY ERLANGEN - NUREMBERG<br />

Chair Quality Management and<br />

Manufacturing Metrology<br />

Asocijacija za kvalitet u Bosni i Hercegovini<br />

Quality Asociation of Bosnia and Herzegovina<br />

th<br />

4 Research/Expert Conference<br />

with International Participation<br />

<strong>UALITY</strong><br />

<strong>2005</strong><br />

GENERAL SPONZOR<br />

th th<br />

November 09 and 12 , <strong>2005</strong>.<br />

Spa Reumal, Fojnica<br />

Bosnia and Herzegovina


UNDER THE AUSPICES OF:<br />

Government of the Federation of Bosnia and Herzegovina<br />

Chamber of Economy of Bosnia and Herzegovina<br />

Federal Ministry of Development, Entrepreneurship and Crafts<br />

Government of the Zenica –Doboj Canton<br />

City Zenica<br />

GENERAL SPONZOR:<br />

SPONZORS:<br />

INSPEKT RGH d.d. Sarajevo<br />

Faculty of Mechanical Engineering in Zenica<br />

INTERNATIONAL SCIENTIFIC/REVIEW COMMITTEE<br />

Dr. Mustafa Omanović, President (B&H)<br />

Dr. Albert Weckenmann, Co-President (Germany)<br />

Dr. Vesna Babić-Hodović (B&H)<br />

Dr. Senad Balić (B&H)<br />

Dr. Slobodan Bakula (B&H)<br />

Dr. Fuad Begovac (B&H)<br />

Dr. Marko Bešker (Croatia)<br />

Dr. Sonja Bjeljac (B&H)<br />

Dr. Miroslav Bobrek (B&H)<br />

Dr. Tunc Bozbura (Turkey)<br />

Dr. Ljubo Božić (B&H)<br />

Dr. Safet Brdarević (B&H)<br />

Dr. Miodrag Bulatović (SCG)<br />

Dr. Fuad Ćatović (B&H)<br />

Dr. Ilija Ćosić (SCG)<br />

Dr. Slavko Dolinšek (Slovenia)<br />

Dr. Mehmet Durman (Turkey)<br />

Dr. Sabahudin Ekinović (B&H)<br />

Dr. Firenzo Franceschini (Italy)<br />

Dr. David de la Fuente (Spain)<br />

Dr. F.Gavrankapetanović (B&H)<br />

Dr. Ahmet gavranović (B&H)<br />

Dr. Šefket Goletić (B&H)<br />

Dr. Radoslav Grujić (SCG)<br />

Dr. Z. Hadžiahmetović (B&H)<br />

Dr. Ahmet Hadžipašić (B&H)<br />

Dr. Nađija Haračić (B&H)<br />

Dr. Edita Hekelova (Slovakia)<br />

Dr. Izet Horman (B&H)<br />

Dr. Jasna Horvat (Croatia)<br />

Dr. Hatidža Hromić (B&H)<br />

Dr. Nenad Injac (Croatia)<br />

Dr. Mustafa Imamović (B&H)<br />

Dr. Vid Jovišević (SCG)<br />

Dr. Milan Jurković (B&H)<br />

Dr. Emir Kabil (B&H)<br />

Dr. Petro Kalyta (Ukraina)<br />

Dr. Bato Kamberović (SCG)<br />

Dr. Izudin Kapetanović (B&H)<br />

Dr. Stanislav Karapetrović (Can.)<br />

Dr. Jusuf Kevelj (B&H)<br />

Dr. Smail Klarić (B&H)<br />

Dr. Vjera Krstelj (Croatia)<br />

Dr. Seka Kugler (Croatia)<br />

Dr. Niko Majdandžić (Croatia)<br />

Dr. Vidosav Majstorović (SCG)<br />

Dr. Vlado Majstorović (B&H)<br />

Dr. Mirjana Milošević (SCG)<br />

Dr. Vedran Mudronja (Croatia)<br />

Dr. Sahib Muminagić (B&H)<br />

Dr. Hasan Muratović (B&H)<br />

Dr. Ercan Oztemel (Turkey)<br />

Dr. Zijad Pašić (B&H)<br />

Dr. Milan Perović (SCG)<br />

Dr. Darko Petković (B&H)<br />

Dr. Vjekoslav Selak (B&H)<br />

Dr. Edhem Seferović (B&H)<br />

Dr .Hajrudin Skender (B&H)<br />

Dr. Izet Smajević (B&H)<br />

Dr. Mirko Soković (Slovenia)<br />

Dr. Jovan Sredojević (B&H)<br />

Dr. Dragutin Stanivuković (SCG)<br />

Dr. Refik Šahinović (B&H)<br />

Dr. Ramiz Šelo (B&H)<br />

Dr .Mediha Šestić (B&H)<br />

Dr. Milan Šljivić (B&H)<br />

Dr. Adolf Šostar (Slovenia)<br />

Dr. Aziz Šunje (B&H)<br />

Dr. Marko Tadić (B&H)<br />

Dr. Mihail Titu (Romania)<br />

Dr. Sreto Tomašević (B&H)<br />

Dr. Stefano Tornincasa (Italy)<br />

Dr. Džemo Tufekčić (B&H)<br />

Dr. Ratko Uzunović (SCG)<br />

Dr. Joan Calvet Vivancos (Spain)<br />

Dr. N.Zaimović-Uzunović (B&H)<br />

Dr. Dragutin Zelenović (SCG)<br />

Dr. Dževad Zečić (B&H)<br />

Dr. Ivan Vitez (Croatia)<br />

Dr. Ivica Veža (Croatia)<br />

2


ORGANIZING COMMITTEE<br />

Dr. Safet Brdarević, President (B&H)<br />

M.Sc. Sabahudin Jašarević, Secretary (B&H)<br />

Dr. Sabahudin Ekinović (B&H)<br />

Dr. Nermina Zaimović-Uzunović (B&H)<br />

Dr. Sebastian Beetz (Germany)<br />

Dr. Darko Petković (B&H)<br />

Dr. Tunc Bozbura (Turkey)<br />

Ibrahim Plančić (B&H)<br />

PROGRAM COMMITTEE<br />

- Dr. Ahmet Hadžipašić, Premijer Vlade Federacije B&H,<br />

- Dr. Izet Žigić, Ministar za energetiku, industriju i rudarstvo FBiH,<br />

- Dr. Zijad Pašić, Ministar za obrazovanje i nauku FBiH,<br />

- Mr. Nedžad Polić, Premijer Vlade ZE-DO Kantona,<br />

- Mirsad Šaranović, Ministar privrede Ze-Do Kantona,<br />

- Dr. Sreto Tomašević, Ministar obrazovanja, nauke, kulture i sporta Ze-Do kantona,<br />

- Enver Kreso, JP Elektroprivreda BiH,Sarajevo,<br />

- Enisa Hodžić, JP Elektroprivreda BiH, Sarajevo,<br />

- Nihad Kadić, JP Elektroprivreda BiH, Sarajevo,<br />

- Mr. Hamdo Katica, JP BH TELECOM Sarajevo,<br />

- Adnan Mujagić, JP BH TELECOM Sarajevo,<br />

- Mr. Akif Šabić, JP BH TELECOM Sarajevo,<br />

- Zlatko Mujezinović, JP BH TELECOM Sarajevo,<br />

- Robert Gavranović, Hercegovina osiguranje d.d., Mostar,<br />

- Zoran Bošnjak, dipl. inž., Hercegovina osiguranje d.d., Mostar,<br />

- Mr. Mijo Brajković, Aluminij d.d. Mostar,<br />

- Mr. Mirsad Pojskić, JP Elektroprivreda BiH, Elektrodis. Zenica,<br />

- Mr. Mirsad Begić, Asocijacija za kvalitet u BiH,<br />

- Mr. Mičo Jančev, Asocijacija za kvalitet u BiH,<br />

- Mr. Petar Milašinović, Republički zavod za standardizaciju i metrologiju, Banjaluka,<br />

- Dr. Mihajlo Stojčić, dipl. inž.-KOMING d.o.o, Gradiška,<br />

- Mr. Dragan Praštalo dipl. inž.- MIKROELEKTRONIKA, d.o.o, Banjaluka,<br />

- Dr. Simo Jokanović, dipl. inž.-MAŠINSKI FAKULTET, Banjaluka,<br />

- Anđelko Grahovac, dipl. inž.- PETROL a.d, Banjaluka,<br />

- Slavko Kovačević, dipl. fizičar- ODP „ORAO“, Bijeljina,<br />

- Dr. Ljubo Glamočić, dipl. inž.- Ministarstvo privrede, energetike i razvoja, Banjaluka<br />

- Dr. Hajrudin Skender, Mljekara Zenica ,<br />

- Mr. Edin Arslanagić, Bosnalijek Sarajevo,<br />

- Eduard Kinčić, Bosnalijek Sarajevo,<br />

- Mr. Asim Gradinčić, Privredna komora SB kantona,<br />

- Salim Tarabar, BHSC - Željezara Zenica,<br />

- dr. Žarko Petrović, Institut za akreditaciju BiH,<br />

- Sead Kilalić, Institut za mjeriteljstvo,<br />

- Mahir Hadžiahmetović, Vanjskotrgovinska komora BiH,<br />

- Milan Lovrić, Vanjskotrgovinska komora BiH,<br />

- Midhat Ćehajić, Vanjskotrgovinska komora BiH,<br />

- Ismet Pašalić, dipl.inž. PK Unsko-sanskog kantona,<br />

- Amir Abazović, dipl.inž., Ministarstvo privrede ZE-DO kantona,<br />

3


CONFERENCE TOPICS<br />

The Research/Expert Conference will be performed as follows: plenary session (Key<br />

papers concerned global topics), symposium (papers according to the conference topics)<br />

and workshops, when needed. We would like to inform all the potential authors to prepare<br />

papers in the following fields:<br />

- quality management,<br />

- quality information systems,<br />

- quality in education and education for quality,<br />

- Bologne declaration and quality,<br />

- metrology,<br />

- environment protection quality,<br />

- quality of products and processes,<br />

- quality economics,<br />

- TQM models and their evalution,<br />

- standardization,<br />

- ISO 9000 and ISO 14000 standards,<br />

- state quality programs,<br />

- accreditation and certification,<br />

- quality and maintenance,<br />

- risk control,<br />

- quality of life,...<br />

PAPER PRESENTATION<br />

Presentation is limited to 10 minutes + 5 minutes for discussion.<br />

Presenters can use overhead transparencies or PowerPoint slide shows.<br />

CONFERENCE DATE AND VENUE<br />

The conference will be held from 09 th to 12 th November <strong>2005</strong> at the Hotel "Reumal",<br />

Fojnica, Bosnia and Herzegovina, on the occasion of the World’s day of Quality,<br />

European Week of Quality and B&H month of Quality.<br />

Center of Medical Rehabilitation (CMR) - Reumal is one of the best equipped and<br />

specialised institutions for rehabilitation, recreation, active resting and programmed<br />

sport activities.<br />

The Centre is placed on the 79.550 squared meters its area and 20.845 squared meters<br />

useful indoor space.( www.fojnica.ba/reumal)<br />

CONFERENCE FEE<br />

The conference fee for authors and participants is 100,00 EUR (including members of the<br />

Scientific Committee, and session chairmen). The conference fee includes the following: a copy<br />

of conference proceedings and accompanying materials, admission to all sessions and<br />

presentations, refreshments, and welcome drink. The conference fee should be sent to:<br />

Raiffeisen Bank dd Bosnia and Herzegovina<br />

71000 Sarajevo, Danijela Ozme 3<br />

Branch Office Zenica<br />

4


S.W.I.F.T.: RZBABA2S<br />

In favour of: “INSTITUT ZA PRIVREDNI INZINJERING ZENICA”<br />

Fakultetska 1, 72000 Zenica, B&H<br />

Account no.: 502012000 0550141<br />

Payment Method: OUR<br />

With remark: Registration fee for Q<strong>UALITY</strong><strong>2005</strong>, paper number Q05-xxx, name and<br />

surename)<br />

Učesnici i autori iz Bosne i Hercegovine svoje kotizacije mogu uplatiti na sljedeći račun<br />

(200,00 KM):<br />

INSTITUT ZA PRIVREDNI INŽENJERING ZENICA, račun kod:<br />

IK Banka d.d. Zenica, 134-01000000-195769<br />

Općina: 103<br />

sa naznakom "Kotizacija za KVALITET <strong>2005</strong> „<br />

(na uplatnici navesti ime i prezime i oficijelni broj rada Q05-xxx)<br />

Dr. Safet Bredarević<br />

M.Sc. Sabahudin Jašarević<br />

Address:<br />

Mašinski <strong>fakultet</strong><br />

Fakultetska 1, 72000 Zenica<br />

Bosnia and Herzegovina<br />

CORRESPONDENCE<br />

ACCOMMODATION<br />

Phone: 00387 32 449 130<br />

00387 32 449 145<br />

Fax: 00387 32 246 612<br />

http://mf.unze.ba<br />

E-mail: sjasarevic@mf.unze.ba<br />

sbrdarevic@mf.unze.ba<br />

Za smještaj se možete obratiti direktno hotelu.<br />

For acommodation you can contact hotel directly.<br />

Reception Reumal:<br />

+387 30 838 800<br />

+387 30 838 801<br />

+387 30 838 889<br />

Reception Nova bolnica:<br />

+387 30 838 802<br />

Fax: +387 30 838 900<br />

or web address:<br />

http://www.fojnica.ba/reumal/<br />

ttp://www.fojnica.ba/english/reumal/<br />

http://www.fojnica.ba/reumal/rezervacija.shtml<br />

http://www.fojnica.ba/english/reumal/booking.shtml<br />

5


CITY FOJNICA<br />

HOTEL REUMAL<br />

6


SCHEDULE OF EVENTS<br />

SRIJEDA - WEDNESDAY November 09 th<br />

18.00 – 20.00 Registracija učenika i pićedobrodošlice<br />

Registration and Welcome Drink<br />

ČETVRTAK - THURSDAY November 10 th<br />

08.30 – 10.00 Registracija učesnika<br />

Registration of Conference Partcipant<br />

10.00 – 10.30 Otvaranje Skupa - Conference Opening<br />

10.30 – 11.30 Uvodni referati - Keynote Paper Presentation<br />

11.30 – 12.00 Kafe pauza - Coffee Break<br />

12.00 – 13.30 Prezentacija radova u dvije paralelne sekcije<br />

Two Parallel Sessions of Presentations<br />

13.30 – 15.00 Pauza za ručak - Lunch Break<br />

15.00 – 16.30 Prezentacija radova u dvije paralelne sekcije<br />

Two Parallel Sessions of Presentations<br />

16.30 – 17.00 Kafe pauza - Coffee Break<br />

17.00 – 19.00 Prezentacija radova u dvije paralelne sekcije<br />

Five Parallel Sessions of Presentations<br />

20.00 – Svečana večera - Gala Dinner<br />

PETAK - FRIDAY November 11 th<br />

09.00 – 10.30 Prezentacija radova u dvije paralelne sekcije<br />

Two Parallel Sessions of Presentations<br />

10.30 – 11.00 Kafe pauza - Coffee Break<br />

11.00 – 12.30 Prezentacija radova u dvije paralelne sekcije<br />

Two Parallel Sessions of Presentations<br />

7


SCHEDULE OF PAPER PRESENTATIONS<br />

ČETVRTAK-THURSDAY, November 10 th<br />

10.00 — 10.30 Otvaranje Skupa - Conference opening<br />

Chairmen: S.Brdarevi}, M.Omanović, M.Bobrek, E.Oztemel<br />

ČETVRTAK - THURSDAY, November 10 th<br />

10.30 — 11.30 Uvodni referati - Keynote Paper Presentation<br />

Chairmen: S.Brdarevi}, M.Omanović, M.Bobrek, E.Oztemel<br />

1. A General Framework for the Assessment and Evaluation of Quality Systems<br />

Ercan Oztemel, Kenan Aydogdu (Turkey)<br />

2. Koncepcija i evaluacija kvaliteta u visokom obrazovanju<br />

Conception And Evaluation Of The Quality In Higher Education<br />

Rabija Somun-Kapetanović (Bosnia and Herzegovina)<br />

3. Iskustva BH Telecom, d.d. Sarajevo iz uvođenja sistema upravljanja<br />

kvalitetom po zahtjevima standarda ISO 9001:2000<br />

Adnan Mujagić (BH Telecom dd Sarajevo, Bosnia and Herzegovina)<br />

ČETVRTAK - THURSDAY, November 10 th (Upravljanje kvalitetom)<br />

12.00 — 13.30 SESSION I (Quality Management)<br />

Chairmen: D.Petković, M. Soković, Z.Rahimić<br />

1. Service Quality – A Main Target of the 21 st Century Organization<br />

Mihail Titu, Constantin Oprean (Romania)<br />

2. Model ciljnog upravljanja organizacije kroz sisteme ISO 9001,<br />

ISO 14001 i ISO TS 16949<br />

Model of Ending Operation Using the Systems of ISO 9001,<br />

ISO 14001, and ISO TS 16949<br />

Zvone Livk, Mirko Soković (Slovenia)<br />

3. TQM is Mainly Concerned with Continuous Improvement in all Work<br />

Nedžad Repčić (Bosnia and Herzegovina)<br />

4. Menadžiranje kvalitetom u lokalnoj samoupravi<br />

Quality Management Into the Local Government<br />

Seadin Džaferi*, Mičo Jančev** (*Macedonia, **Austria)<br />

8


5. Pro-aktivni interni audit kao priprema za certifikaciju upravljačkog sistema<br />

Pro-Active Internal Audit as Preparing for Certification of Management System<br />

Tafro Haris (Bosnia and Herzegovina)<br />

6. Pokretački mehanizmi implementacije i razvoja sistema upravljanja<br />

kvalitetom, u KJKP"Vodovod i kanalizacija " Sarajevo<br />

Driving Mechanisms of Implentation and Development of Quality<br />

Management System in Cpuc “Waterworks And Sewage” Sarajevo<br />

Dreković Jakub, Skaka Zijad, Krajina Husein (Bosnia and Herzegovina)<br />

7. Target costing i simultani inžinjering u kontekstu kvaliteta proizvoda<br />

Products' Quality Target Costing And Simultaneous Engineering<br />

Zijada Rahimić (Bosnia and Herzegovina)<br />

8. Prosudba CtP sustava za plošni tisak prema ISO 9001:2000 normi<br />

Marin Milković, Diana Milčić, Nikola Mrvac, Igor Zjakić (Croatia)<br />

ČETVRTAK - THURSDAY, November 10 th<br />

12.00 — 13.30 SESSION II<br />

Chairmen: N.Zaimović-Uzunović, E. Seferović, S.Beetz<br />

(Metrologija - Metrology)<br />

1. Quality Assurance of Measurement Results by Workplace-Integrated Assistance<br />

Albert Weckenmann, Sebastian Beetz (Germany)<br />

2. Conceptualization of Comparative Measurements of Artefacts Intended for<br />

Inspection of CMM Length Measuring Capability<br />

Albert Weckenmann, Natasa Petrovic (Germany)<br />

3. Rezultati mjerenja vremenskih promjena i prostornih razlika<br />

temperature u mjernom prostoru<br />

The Measuring Results of Temperature’s Time Changes and<br />

Space Differences in Measuring Space<br />

Edhem Seferović, Daut Denjo (Bosnia and Herzegovina)<br />

4. Quality from Aspect of Metrology<br />

Milan Borovička, Miroslava Áčová, Alexander Janáč (Slovakia)<br />

5. Prilog ispitivanju modela metrološkog sistema u radnim uslovima<br />

poslovnih sistema iz lanca dobavljača automobilske industrije<br />

Contribution to Testing of Model of Metrology System in Working<br />

Conditions of Business Systems from Automotive Supply Chain<br />

Ismar Alagić (Bosnia and Herzegovina)<br />

6. Tehnike mjerenja produkata raspada radona u zraku<br />

The Measurement Techniques Radon Daughters in Air<br />

Zejnil Trešnjo, Feriz Adrović (Bosnia and Herzegovina)<br />

9


7. Uslovi korištenja i principi mjerenja hrapavosti na uređaju<br />

Perthometer concept<br />

Measuring Conditions and Principles of Roughness Measurement<br />

on Perthometer Concept Device<br />

Nermina Zaimović-Uzunović, Almira Softić (Bosnia and Herzegovina)<br />

ČETVRTAK - THURSDAY, November 10 th (Upravljanje kvalitetom)<br />

15.00 — 16.30 SESSION I (Quality Management)<br />

Chairmen: D.Petković, M.Bobrek, R.Keleş<br />

1. Problems of Quality Control and Implementation of ISO 9000 Audit<br />

Salah-Eldien Omer*, Minka Ćehić** (*Croatia, **Bosnia and Herzegovina)<br />

2. The Role of Occupational Health and Safety in Total Quality Management<br />

Rustem Keleş (Turkey)<br />

3. Prilozi unapređenja nacionalne politike kvaliteta na nivou industrijskih<br />

kompanija u Bosni i Hercegovini<br />

Appendixes of the Improvement of National Quality Policy on the<br />

Level of Industrial Companies in B&H<br />

Fahrudin Salihović, Bahrija Umihanić, Mustafa Burgić (B&H)<br />

4. Unaprijeđeni TQM model za razvoj bosanskohercegovačkih kompanija<br />

Improved TQM Model for the Development of B&H Companies<br />

Fahrudin Salihović, Bahrija Umihanić, Mustafa Burgić (B&H)<br />

5. LEAN koncept kao podrška TQM-u<br />

LEAN Concept as a Support for TQM<br />

Ranko Božičković, Miroslav Bobrek (Bosnia and Herzegovina)<br />

6. Neophodnost sistemskog upravljanja okolinskim aspektima u<br />

elektroenergetskom sektoru<br />

Necessity of Systematic Approach to Environmental Management<br />

System in Electric Power Industry<br />

Enisa Hodžić (Bosnia and Herzegovina)<br />

7. Totalno upravljanje kvalitetom<br />

Total Quality Management<br />

Zineta Handžić (Bosnia and Herzegovina)<br />

8. Menadžment kvalitete i poslovna izvrsnost<br />

Quality Management and Business Excellence<br />

Ivanka Avelini Holjevac (Croatia)<br />

10


THURSDAY, November 10 th (Kvalitet proizvoda i usluga)<br />

15.00 — 16.30 SESSION II (Quality of production and servis)<br />

Chairmen: M.Imamović, I.Vitez, D.Tiro<br />

1. Poboljšanje “Metode za određivanje i unaprjeđenje tehnologičnosti<br />

proizvoda” povezivanjem sa integralnim računarskim sistemom<br />

The Improvement of “Method for Product Suitability Determination”<br />

Using Connection with Integral Computer’s Information System<br />

Dragi Tiro (Bosnia and Herzegovina)<br />

2. Pristup nalaženju optimalnih parametara alata pri formiranju<br />

proizvoda sa aspekta amplitude vibracija<br />

Approach to Finding Optimal Tool Parameters when Creating<br />

Products in Terms of Vibrations Amplitude<br />

Viktor Baričak, Amir Nuhanović (Bosnia and Herzegovina)<br />

3. Optimizacija korelacije sile odsijecanja i kvaliteta obrađene površine<br />

odsječaka pri visokobrzinskom odsijecanju<br />

Optimization of Corellation of Shear Cutting Force and Quality of<br />

Treated Parts Surface During High Productive Shear Cutting<br />

Fuad Hadžikadunić, Dušan Vukojević, Nedeljko Vukojević<br />

(Bosnia and Herzegovina)<br />

4. Uticaj parametara zavarivanja na kvalitet zavara izvedenih<br />

CO 2 – zavarivanjem<br />

Influence of Welding Parameters on Seam Welded Quality<br />

with CO - 2 Method<br />

Bajrush Bytyqi, Hysni Osmani, Ferit Idrizi (Kosovo)<br />

5. Analiza pouzdanosti valjačkih valjaka kao svojstva kvaliteta mašinskog sistema<br />

Analysis of Reliability of Roling Rolls as Feature of Machine System Quality<br />

Mustafa Imamović (Bosnia and Herzegovina)<br />

6. Važnost lomne žilavosti za kvalitetu željezničkih tračnica<br />

Importance of Fracture Toughness for Quality of Railway Rails<br />

Ivan Vitez, Dragomir Krumes, Vlatko Marušić (Croatia)<br />

7. Soils Protection by Intern Recycling of Used Sands in Foundries<br />

Valer Micle, Viorel Dan, Tiberiu Lehene, Marius Crişan (Romania)<br />

ČETVRTAK - THURSDAY, November 10 th (Mjerenja, ocjene i analize)<br />

17.00 — 19.00 SESSION I (Measuring, Evaluations and analysis)<br />

Chairmen: S.Klarić, M.Titu, M.Čičić<br />

1. Performance, Profit and Value in the Quality Management of<br />

21 st Century Organization<br />

Mihail Titu (Romania)<br />

11


2. Monitoring and Measurement of Customer Satisfaction as a Process of<br />

Quality Management System<br />

Jarmila Šalgovičová (Slovakia)<br />

3. Review of the SERVQUAL Concept<br />

Džemal Kulašin*, Jordi Fortuny-Santos** (*Bosnia and Herzegovina, **Spain)<br />

4. Mjerenje kvaliteta web usluga: primjer osiguravajućih društava u Bosni i<br />

Hercegovini<br />

Measuring of Web Services Quality: Case of Insurance Companies<br />

in Bosnia and Herzegovina<br />

Muris Čičić, Nenad Brkić i Denis Berberović (Bosnia and Herzegovina)<br />

5. Troškovi kvaliteta<br />

Quality Costs<br />

Zinaida Dimitrijević (Bosnia and Herzegovina)<br />

6. Troškovi kvaliteta kao pokazatelji pavca djelovanja u cilju poboljšanja procesa<br />

Quality Costs a Indicators o Directions p Action wth te Aim o Process Improvement<br />

Smail Klarić, Senada Pobrić (Bosnia and Herzegovina)<br />

7. Matrix Calculation Backward Chaining in Rule Based Expert System<br />

Marko Hell, Zlatan Kulenović (Croatia)<br />

8. Pregled statističkih i njima saglasnih upravljačkih procedura i tehnika<br />

kod analize kvaliteta proizvodnih procesa<br />

Survey of Statistical and Compatible Management Procedures and<br />

Techniques in Process Quality Control<br />

Emina Resić (Bosnia and Herzegovina)<br />

9. Uticaj očekivanja kupaca na percipirani kvalitet usluga - primjer<br />

bankarskih usluga u Bosni i Hercegovini<br />

Influence of Buyers’ Expectations Towards Perceived Quality Of Services –<br />

Example of Banking Services in Bosnia and Herzegovina<br />

Vesna Babić-Hodović, Eldin Mehić (Bosnia and Herzegovina)<br />

10. Tehnološki parkovi - generator razvoja MSP: Realnost ili utopija u<br />

bosanskohercegovačkim uslovima?<br />

Darko Petković (Bosnia and Herzegovina)<br />

11. Italian Experience About Science Technology Parks<br />

Ismar Alagić (Bosnia and Herzegovina)<br />

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ČETVRTAK - THURSDAY, November 10 th (Kvalitet proizvoda i usluga)<br />

17.00 — 19.00 SESSION II (Quality of production and servis)<br />

Chairmen: S.Bikić, H.Hromić, V.Grecu<br />

1. Solution Stady for an Installation of Measuring and Control of<br />

Door Panels at Temperature and Humidity Variations<br />

Virgil Grecu (Romania)<br />

2. Studies on the Elaboration of the Wooden Window Testing Procedure<br />

Virgil Grecu (Romania)<br />

3. Door Testing Procedure for the Determination of Quality<br />

Virgil Grecu (Romania)<br />

4. Regarding the Appreciation end Evaluation of the Machine-Tools for<br />

Wood Processing Through the Quality Criteria<br />

Nicolae TARAN, Sergiu RACASAN, Nicoleta GODAN (Romania)<br />

5. Perspektive i specifikacije kvaliteta tečnih naftnih goriva <strong>2005</strong>. u Evropi,<br />

te stanje i trendovi u Bosni i Hercegovini<br />

Perspective and <strong>2005</strong> Fuel Quality Specification in Europe,<br />

Present Situation and Trends in B&H<br />

Jazvin Halid, Zaimović Mirsad, Omerović Alen (Bosnia and Herzegovina)<br />

6. Ispitivanje magnetske susceptibilnosi feromagnetskog amorfnog sistema<br />

FeNiCoBu ovisnosti o temperaturi i temperaturi „zamrzavanja“<br />

Research of Magnetic Suscebility in Feromagnetic Amorphous FeNiCoB<br />

System as a Function of Temperature and „Frozen“ Temperature<br />

Suada Bikić, Suada Sulejmanović, Nusret Bajrović (Bosnia and Herzegovina)<br />

7. Aditivi za hranu i evropske direktive<br />

Food Additives and EU Directives<br />

Hatidža Hromić, S.Hromić (Bosnia and Herzegovina)<br />

8. Dijagram toka djelovanja zaštitnog uređaja diferencijalne struje (ZUDS)<br />

Action Flow Diagram of the Differential Current Protection Device (ZUDS)<br />

Zaimović Vahid (Bosnia and Herzegovina)<br />

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PETAK - FRIDAY, November 11 th (Informacioni sistemi kvaliteta)<br />

09.00 — 10.30 SESSION I (Quality information systems)<br />

Chairmen: N.Zaimović-Uzunović, N.Majdandžić, P.Tumbas<br />

1. Reinženjering poslovnih procesa, sistem upravljanja kvalitetom i<br />

informacioni sistem: integrativni pristup<br />

Reeingeneering of Business Processes, Management Quality Processes<br />

and Information Systems:Integration Aproach<br />

Jelica Trninić, Pere Tumbas, Jovica Đurković (Serbia and Montenegro)<br />

2. Rezultati u razvoju i primjeni informacijskog podsustava kvalitete u<br />

ERP sustavima proizvodnih poduzeća<br />

Niko Majdandžić (Croatia)<br />

3. Informisanje u službi sistema kvaliteta<br />

Information in Service of the Quality System<br />

Dreković Jakub, Skaka Zijad, Krajina Husein (Bosnia and Herzegovina)<br />

4. Dynamic Modelling of Employing Process<br />

Marko Hell, Zlatan Kulenović (Croatia)<br />

5. Ekstremno programiranje i primjena na Balkanu<br />

Extreme Programming and Appliance in the Balkans<br />

Borislav Tadić (Bosnia and Herzegovina)<br />

6. Komparacija softvera za određivanje mjerne nesigurnosti prema GUM standardu<br />

Comparison of Gum-Based Measurement Uncertainty Software<br />

Mirnes Alić*, Nermina Zaimović-Uzunović*, Thomas Wiedenhofer** (*Bosnia<br />

and Herzegovina, **Germany)<br />

7. Maintenance Management Informatics<br />

Sead Spužić (Australia)<br />

PETAK - FRIDAY, November 11 th (Kvalitet u zaštiti okoline)<br />

09.00 — 10.30 SESSION II (Environment protection quality)<br />

Chairmen: M.Omanović, M.Šestić, S.E.Avram, S.Ibrahimefendić<br />

1. Primjena procesa i postrojenja bez ili sa minimalnom masom<br />

zagađujućih i otpadnih materijala<br />

Process and Construction Application with or without Minimal Mass of<br />

Polluting and Waste Materials<br />

Slavko Đurić (Bosnia and Herzegovina)<br />

2. Mogućnost smanjenja uticaja industrije celuloze i papira na zagađenje okoline<br />

Possibilities of Decreasing Pulp and Paper Industrie's Influence to<br />

Pollution of Environment<br />

S. Ibrahimefendić, H. Duraković, I.Havić (Bosnia and Herzegovina)<br />

14


3. Kvalitet u zaštiti okoline u bosansko-hercegovačkoj praksi<br />

Quality in Environment Protection in Bosnia and Herceg Practice<br />

Slavka Sufi-Mićić (Bosnia and Herzegovina)<br />

4. Dangerous Emissions in the Technological Processes of the Foundry Houses<br />

Gheorge Zirbo, Viorel Dan, Emil Riti-Mihoc, László Kőrösfőy (Romania)<br />

5. Emisija CO 2 i NO x kod sagorijevanja uglja i zemnog plina u<br />

svijetlu Kyoto - protokola<br />

Emision of CO 2 and NO x im Combustion Process of Coal and<br />

Natural Gas Considering Kyoto – Protocol<br />

Mediha Šestić, Aida Mahmutović (Bosnia and Herzegovina)<br />

6. The Impact of the Industrial Activities Over the Water Quality in to<br />

the Somes Nord (Cluj-Napoca) Area<br />

Simona E. Avram, Tiberiu Rusu, Valer Micle (Romania)<br />

7. Značaj redovne kontrole na zdrevstvenu ispravnost vode za piće<br />

The Influence of Regular Sanitary Control for Hygienic Quality of Drink Water<br />

Smajil Durmišević, Jasminka Durmišević-Serdarević (Bosnia and Herzegovina)<br />

8. Strategija 7E na primjeru sliva rijeke Bosne<br />

Strategy "7e" – Model for the Basin of River Bosnia<br />

M.Omanović, S.Oprašić, I.Pašalić, K.Mijanović, I.Alagić, E.Kinčić<br />

(Bosnia and Herzegovina)<br />

9. The Preliminary Environmental Analyze Concerning ISO14000 for a<br />

Foundry that Use Lost-Foam Technology<br />

Simona E. Avram (Romania)<br />

10. The Impact of the Anthropic Activities on the Soil in the Industrial Zone<br />

Somes-Nord of Cluj-Napoca City<br />

Valer Micle, Tiberiu Rusu, Simona-Elena Avram (Romania)<br />

PETAK - FRIDAY, November 11 th (Kvalitet u obrazovanju )<br />

11.00 — 12.30 SESSION I (Quality in education)<br />

Chairmen: E.Vejo, A.Mahmutović, A.Uzun<br />

1. Edukacija za kvalitet i kvalitet edukacije<br />

Quality Education and Quality in to Education<br />

Mičo Jančev (Austria)<br />

2. The Role of Quality Envoys in Higher Education: A Case Study<br />

in Sakarya University<br />

Ercan Öztemel, Mehmet Durman (Turkey)<br />

15


3. Zašto kvalitet u obrazovanju?<br />

Why Quality in Education?<br />

Seadin Džaferi (Macedonia)<br />

4. Quality of Technical Education, Teacher’s Instructional Perspectives<br />

and Industrial Expectations<br />

Abdullah Uzun, Naci Çağlar (Turkey)<br />

5. Razvoj sistema upravljanja kvaliteta na <strong>Univerzitet</strong>u u <strong>Zenici</strong> kroz<br />

prizmu Bolonjskog procesa<br />

Darko Petković, Sabahudin Jašarević, Ibrahim Plančić (Bosnia and Herzegovina)<br />

6. Znanje organizacije-sve bitniji uslov opstanka na tržištu<br />

Organisation Knowledge as an Essential Prerequiste for Market Share Meintenance<br />

Zdravko Erdeljan (Serbia and Montenegro)<br />

7. Analiza mogućnosti poboljšanja kvaliteta u realizaciji ciljeva i zadataka praktične i<br />

stručno-teoretske nastave primjenom očiglednih nastavnih sredstava<br />

Study of Possibilities for Improving the Quality in Achieving Goals and Tasks of<br />

Practical and Technical-Theoretic Classes by Applying Visual Teaching Devices<br />

Damir S.Hodžić, Senka Fejzić, Nezim Grabovica (Bosnia and Herzegovina)<br />

8. Koliko znamo odnosno neznamo o Bolonjskoj deklaraciji<br />

What we Know or do not Know About Bologna Declaration<br />

A.Gigović, A. Mahmutović, H.Avdušinović (Bosnia and Herzegovina)<br />

9. Propitkivanje 'paradigme kvaliteta'<br />

Exploration of 'Paradigm Of Quality'<br />

Edina Vejo (Bosnia and Herzegovina)<br />

10. Kompetentnost auditora i konsultanta QMS<br />

Competence of Auditor and Consultant QMS<br />

Sead Jahić (Bosnia and Herzegovina)<br />

PETAK - FRIDAY, November 11 th (Kvalitet u zaštiti okoline)<br />

11.00 — 12.30 SESSION II (Environment protection quality)<br />

Chairmen: J.Sredojević, Š.Goletić, B.Kosec<br />

1. Praćenje sadržaja teških metala u tlu okoline Željezare u <strong>Zenici</strong><br />

Investigation the Content of Heavy Metals in Soil Near of the Steelplant in Zenica<br />

Šefket Goletić (Bosnia and Herzegovina)<br />

2. Ovladavanje okolinskim aspektima i opasnostima za zdravlje i sigurnost<br />

na radu putem katastara aspekata i opasnosti<br />

Environmental Aspects and Hazards of Health and Safety at Work<br />

Control by Aspects and Hazards Cadastres<br />

Tafro Haris (Bosnia and Herzegovina)<br />

16


3. Thermal Treatment of Clearing Sludge in Microwave Field<br />

Viorel Dan, Emil Riti-Mihoc, Narcis Riti-Mihoc (Romania)<br />

4. Istraživanje izloženosti radonu u predškolskim i školskim ustanovama<br />

grada Tuzle i bliže okoline<br />

Investigation Exposure Radon in Preschool and School Institutions of<br />

Tuzla City and its Closer Surrounding<br />

F.Adrović, A. Dedić, Z.Trešnjo (Bosnia and Herzegovina)<br />

5. Introduction of Ecologically Sound Materials for Fusible Elements<br />

of Low Voltage Fuses<br />

Borut Kosec, Milan Bizjak, Ladislav Kosec, Viktor Martinčič (Slovenia)<br />

6. Razdvojeno skupljanje komponenti otpada uslov za efikasnu<br />

reciklažu i zaštitu okoliša<br />

Citizens' Support for Separated Waste Collection – A Condition for<br />

Efficient Recycling and Environmental Protection<br />

Jovan Sredojević (Bosnia and Herzegovina)<br />

7. Stanje i pravci poboljšanja odlaganja otpada u Unsko-sanskom kantonu<br />

Status and Directions for Improvement of Waste Disposal in<br />

Una-Sana Cantons<br />

Adnan Ćehajić, Alma Topić (Bosnia and Herzegovina)<br />

8. MSHSW: Management Systems of Health and Safety at Work<br />

Dario Andretta (Italy)<br />

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Notes <br />

18


19<br />

Notes

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