Pension trustee training - Aviva
Pension trustee training - Aviva Pension trustee training - Aviva
Pension trustee training A guide for trustees of Aviva Executive Schemes
- Page 2 and 3: This Guide has been produced by Avi
- Page 4 and 5: Trustee Training Guide l The need f
- Page 6 and 7: Trustee Training Guide l Understand
- Page 8 and 9: Trustee Training Guide l Being a tr
- Page 10 and 11: Trustee Training Guide l Being a tr
- Page 12 and 13: Trustee Training Guide l Trustee du
- Page 14 and 15: Trustee Training Guide l Trustee du
- Page 16 and 17: Trustee Training Guide l Trustee du
- Page 18 and 19: Trustee Training Guide l Trustee pr
- Page 20 and 21: Trustee Training Guide l Trustee pr
- Page 22 and 23: Trustee Training Guide l Trustee pr
- Page 24 and 25: Trustee Training Guide l Investment
- Page 26 and 27: Trustee Training Guide l Investment
- Page 28 and 29: Trustee Training Guide l Member com
- Page 30 and 31: Trustee Training Guide l Member com
- Page 32 and 33: Trustee Training Guide l The role o
- Page 34 and 35: Trustee Training Guide l Summary of
- Page 36 and 37: Trustee Training Guide l Trustee tr
- Page 38 and 39: Trustee Training Guide l notes •
- Page 40: Aviva Life & Pensions Ireland Limit
<strong>Pension</strong> <strong>trustee</strong> <strong>training</strong><br />
A guide for <strong>trustee</strong>s of <strong>Aviva</strong> Executive Schemes
This Guide has been produced by <strong>Aviva</strong> Life & <strong>Pension</strong>s Ireland Limited (“<strong>Aviva</strong>”) to assist in fulfilling <strong>trustee</strong> <strong>training</strong><br />
requirements under the <strong>Pension</strong>s Act 1990, as amended, for one-member executive schemes invested with <strong>Aviva</strong>.<br />
This Guide is based on <strong>Aviva</strong>’s understanding of the relevant law, tax and Revenue practice as at November 2011.<br />
Changes in law or practice may occur at any time. Future versions of this Guide will seek to reflect those changes as<br />
and when practicable.<br />
Due care has been taken to ensure that this Guide fulfils its purpose and to ensure the accuracy of the information<br />
it contains. However, <strong>Aviva</strong> does not provide legal or tax advice or accept any responsibility for the Guide being<br />
interpreted by the <strong>Pension</strong>s Board or otherwise as not fulfilling the <strong>trustee</strong> <strong>training</strong> requirements under the <strong>Pension</strong>s<br />
Act. Also the Guide is intended to give general guidance on <strong>trustee</strong>ship and in case of doubt specific input should be<br />
sought from <strong>Aviva</strong> or from professional advisers before making decisions.<br />
© Copyright <strong>Aviva</strong> Life & <strong>Pension</strong>s Ireland Limited, November 2011.
l Trustee Training Guide<br />
Contents<br />
1. The need for <strong>training</strong><br />
2. Understanding pensions<br />
3. Being a <strong>trustee</strong><br />
4. Trustee duties<br />
5. Trustee procedures<br />
6. Investment options<br />
7. Member communication<br />
8. The role of the <strong>Pension</strong>s Board<br />
9. Summary of <strong>trustee</strong> duties and responsibilities<br />
Trustee <strong>training</strong> declaration<br />
1
Trustee Training Guide l<br />
The need for <strong>training</strong><br />
1<br />
This guide is for:<br />
• Individuals who are <strong>trustee</strong>s of an executive scheme invested with <strong>Aviva</strong><br />
of which there will only be one member i.e. the employee for whom the<br />
employer established the scheme.<br />
• Individuals who are directors of a company which is a <strong>trustee</strong> of an<br />
executive scheme invested with <strong>Aviva</strong> of which there will only be one<br />
member i.e. the employee for whom the employer established the<br />
scheme.<br />
• Individuals who may become such a <strong>trustee</strong> or director in the near future.<br />
In most instances, the employer acts as <strong>trustee</strong> under the standard Letter<br />
of Exchange and Rules for an executive scheme invested with <strong>Aviva</strong>.<br />
Therefore for the most part we expect this Guide to be used by directors of<br />
a corporate <strong>trustee</strong>. However for simplicity we refer to you as if you act in<br />
your personal capacity as <strong>trustee</strong>. Where you are a director of a corporate<br />
<strong>trustee</strong>, the <strong>trustee</strong> responsibility falls on the corporate entity, though of<br />
course, a corporate entity can only fulfil its responsibilities through natural<br />
persons, primarily its directors.<br />
<strong>Aviva</strong> Executive Scheme<br />
We refer for convenience hereafter to an executive scheme invested with<br />
<strong>Aviva</strong> as an “<strong>Aviva</strong> Executive Scheme”.<br />
2
l Trustee Training Guide<br />
The need for <strong>training</strong><br />
The need for <strong>training</strong><br />
The <strong>Pension</strong>s Act 1990, as amended, (hereafter referred to as ‘the <strong>Pension</strong>s Act’) includes a<br />
requirement for pension scheme <strong>trustee</strong>s to undertake <strong>training</strong>. This requirement is effective<br />
from 1 February 2010.<br />
• New <strong>trustee</strong>s, and new directors of a company acting as a <strong>trustee</strong>, appointed on or after<br />
this date must complete <strong>training</strong> within six months of the date of their appointment and<br />
every two years thereafter.<br />
• Existing pension scheme <strong>trustee</strong>s as at 1 February 2010, and directors of a company acting<br />
as a <strong>trustee</strong> on that date, must complete <strong>training</strong> by 31 January 2012 and every two years<br />
thereafter.<br />
The level of <strong>training</strong> required is not outlined specifically by the legislation. It does state that the<br />
<strong>training</strong> must be that which is deemed “appropriate” to the scheme in question. To assist you,<br />
the <strong>Pension</strong>s Board have introduced an e-learning course for <strong>trustee</strong>s that comprehensively<br />
covers <strong>trustee</strong>ship for all types of pension schemes. This can be found on the <strong>Pension</strong>s Board<br />
website: www.pensionsboard.ie.<br />
<strong>Aviva</strong> has developed this Guide to assist towards fulfilling the <strong>trustee</strong> <strong>training</strong> needs for <strong>Aviva</strong><br />
Executive Schemes. <strong>Pension</strong>s can be a difficult and complex area. Your role as a <strong>trustee</strong> is very<br />
important, therefore it is important that you as <strong>trustee</strong>, gain as much knowledge as you can<br />
in order to fulfil your <strong>trustee</strong> role. When you finish reading the guide, you should sign the<br />
declaration on page 34 and retain it for your records.<br />
As you will see from reading this Guide, there are a number of functions that will be<br />
performed by <strong>Aviva</strong> on your behalf. These areas will be displayed in a yellow box such as<br />
this one.<br />
Please note however that you still have ultimate responsibility for delivery of<br />
these functions.<br />
Additional Information<br />
The <strong>Pension</strong>s Board website, www.pensionsboard.ie also contains a number of helpful<br />
publications including:<br />
• Trustee Handbook (3rd Edition), and<br />
• The booklet “So You’re a <strong>Pension</strong> Scheme Trustee”.<br />
We have highlighted where further information is available from the <strong>Pension</strong>s Board in a<br />
light grey box such as this one.<br />
3
Trustee Training Guide l<br />
Understanding pensions<br />
2<br />
In this section we will cover:<br />
• What is a pension scheme?<br />
• Defined Contribution Scheme<br />
• Are there tax advantages?<br />
• Revenue Approval<br />
• Trust Documents<br />
What is a pension scheme?<br />
Technically, an occupational pension scheme is an arrangement established<br />
under trust by an employer to provide retirement benefits and/ or death<br />
benefits for directors or employees of the employer. In terms of the financial<br />
practicality, a pension scheme is a tax efficient way of saving for retirement.<br />
An individual can, through becoming a member of a pension scheme,<br />
seek to provide a retirement income via personal contributions and any<br />
employer’s contributions.<br />
Defined Contribution Scheme<br />
An <strong>Aviva</strong> Executive Scheme is a “defined contribution” scheme. This means<br />
that there is no defined or guaranteed level of retirement benefit; rather it<br />
is the level of premium (or ‘contribution’) that is defined. The accumulated<br />
value of the fund is used at retirement to provide retirement benefits in<br />
respect of the sole member.<br />
4
l Trustee Training Guide<br />
Understanding pensions<br />
Are there tax advantages?<br />
An <strong>Aviva</strong> Executive Scheme is invested in a policy of assurance with <strong>Aviva</strong> where the returns are<br />
linked to <strong>Aviva</strong>’s life assurance funds in much the same way as a regular savings plan. However<br />
pension arrangements have a number of distinct advantages over other savings products. In<br />
summary these are:<br />
• employer contributions are tax deductible for corporation tax purposes;<br />
• the member is entitled to income tax relief on their own contributions (up to certain limits set<br />
out by the Revenue Commissioners);<br />
• the money in the pension plan can grow tax free;<br />
• there is an option to take part of the benefit as an immediate tax-free lump sum.<br />
Revenue approval<br />
The above advantages apply to an <strong>Aviva</strong> Executive Scheme by virtue of it being approved as<br />
an “exempt approved” scheme by the Revenue Commissioners under the Taxes Consolidation<br />
Act, 1997. In order to obtain Revenue approval, the pension scheme has to be established<br />
under irrevocable trust through which the assets of the pension scheme are kept separate from<br />
the assets of the employer. Once established, the scheme must comply with benefit limits,<br />
contribution requirements and other requirements of the Revenue Commissioners. The scheme<br />
is also subject to the general body of law relating to trusts, the specific terms of the trust<br />
documents under which the scheme is established and the <strong>Pension</strong>s Act.<br />
Trust documents<br />
The formal trust documents governing an <strong>Aviva</strong> Executive Scheme are a Letter of Exchange<br />
and Rules. The Letter of Exchange establishing the scheme is incorporated into the <strong>Aviva</strong> policy<br />
application form and is signed by the employer and the employee/member when completing<br />
the application form. The Rules adopted by the Letter of Exchange are, unless a variation was<br />
sought, the standard Rules for an <strong>Aviva</strong> Executive Scheme produced by <strong>Aviva</strong>.<br />
As referred to in a number of places throughout this Guide, the Letter of Exchange and<br />
Rules are your primary reference documents when carrying out your <strong>trustee</strong> duties.<br />
The Rules may vary from scheme to scheme. It is important therefore that you have<br />
regard to the specific Rules of your scheme when making decisions as a <strong>trustee</strong>.<br />
5
Trustee Training Guide l<br />
Being a <strong>trustee</strong><br />
3<br />
In<br />
this section, we introduce you to the basic<br />
concepts of <strong>trustee</strong>ship, who can be a <strong>trustee</strong><br />
and if any particular skills are required.<br />
This will cover:<br />
• What is a Trust?<br />
• Who can be a Trustee?<br />
• Do you need investment skills?<br />
6
l Trustee Training Guide<br />
Being a <strong>trustee</strong><br />
What is a trust?<br />
A trust is an arrangement under which a person or group of people undertake to hold assets on<br />
behalf of others. The people who hold the assets are the <strong>trustee</strong>s, and they are the legal owners<br />
of the assets. In the case of an <strong>Aviva</strong> Executive Scheme, the <strong>trustee</strong>s hold the assets of the<br />
scheme in trust for the benefit of the sole member of the scheme and their spouse/dependants<br />
(if applicable).<br />
There are four features of trusts to which the <strong>Pension</strong>s Board draw attention in relation to<br />
pension schemes:<br />
1<br />
The scheme funds must be separate from the employer’s business. For example, the<br />
scheme’s bank account should be a separate bank account from the one used for<br />
the employer’s normal business.<br />
2<br />
The Letter of Exchange and Rules set down how the scheme is to be administered and<br />
member’s benefits calculated, which must be in accordance with the <strong>Pension</strong>s Act.<br />
3<br />
Trustees have a duty to act in the best interests of the beneficiaries.<br />
4<br />
The beneficiaries can enforce the trust even though they are not involved in the<br />
creation of the trust. (The <strong>Aviva</strong> Executive Scheme is an exception to the norm in<br />
that the sole member is a party to the document establishing the trust i.e. the Letter<br />
of Exchange.)<br />
Who can be a <strong>trustee</strong>?<br />
For a scheme established by Letter of Exchange the sole <strong>trustee</strong> is usually the employer.<br />
You cannot act as <strong>trustee</strong> if:<br />
››<br />
You are an undischarged bankrupt;<br />
››<br />
You have undischarged obligations under compositions or arrangements made with<br />
creditors;<br />
››<br />
You have ever been convicted of an offence involving dishonesty or fraud<br />
››<br />
You have been banned from becoming involved in the formation of a company for a<br />
period of time.<br />
Also, a company, any of whose directors that are prohibited from acting as <strong>trustee</strong>s based on<br />
the provisions referred to above, cannot act as <strong>trustee</strong>.<br />
7
Trustee Training Guide l<br />
Being a <strong>trustee</strong><br />
Do you need investment skills?<br />
As a <strong>trustee</strong> you are not expected to be an expert on investments. However, if you do not have<br />
investment expertise yourself, you should seek the advice from an adviser authorised to give<br />
investment advice. It may be that the insurance intermediary with whom the decision was made<br />
to invest with <strong>Aviva</strong> acts as investment adviser. We deal more fully in later sections of this Guide<br />
with your investment duties.<br />
Information on the investment funds available from <strong>Aviva</strong> (to<br />
which your policy may be linked) will form part of the <strong>Aviva</strong><br />
pre-contract/marketing material provided to you. These funds<br />
may be managed by <strong>Aviva</strong> and a range of third party fund<br />
managers.<br />
8
l Trustee Training Booklet<br />
9
Trustee Training Guide l<br />
Trustee duties<br />
4<br />
In this section, we will look at the numerous<br />
responsibilities and duties of a <strong>trustee</strong> of an<br />
<strong>Aviva</strong> Executive Scheme in a bit more detail.<br />
Please remember however, you won’t be called<br />
on to exercise all of them at the same time and<br />
<strong>Aviva</strong> are there to support you in a number of<br />
instances.<br />
This will cover:<br />
• Basic Trustee Duty<br />
• Common Law Duties<br />
• <strong>Pension</strong>s Act Duties<br />
10
l Trustee Training Guide<br />
Trustee duties<br />
Basic <strong>trustee</strong> duty<br />
The basic obligation is to carry out the terms of the trust according to the law and the trust<br />
documents (Letter of Exchange and Rules in the case of an <strong>Aviva</strong> Executive Scheme) having<br />
regard to the interests of the beneficiaries as a whole. When running the scheme the <strong>trustee</strong><br />
must exercise reasonable care. The test is that the <strong>trustee</strong> would take the precautions that an<br />
ordinary prudent man of business would take in managing similar affairs of his own.<br />
However please note the variation on this in respect of the duty of investment where the Irish<br />
courts have referred to:<br />
“In exercising his discretion, a <strong>trustee</strong> must act honestly and must use as much diligence<br />
as a prudent man of business would exercise in dealing with his own private affairs; in<br />
selecting an investment a <strong>trustee</strong> must take as much care as a prudent man would<br />
take in making an investment for the benefit of persons for whom he felt<br />
morally bound to provide.”*<br />
Common law duties<br />
There are a number of duties imposed on <strong>trustee</strong>s under the general law on trusts developed<br />
through the decisions of the courts. These:<br />
1<br />
Have been given statutory backing (e.g. duty to pay benefits, duty of notification)<br />
under the <strong>Pension</strong>s Act and so are dealt with under the next heading (<strong>Pension</strong>s<br />
Act Duties) and/or;<br />
2<br />
Are dealt with separately (e.g. duty of confidentiality, duty to invest) in Section 5<br />
(Trustee Procedures) and Section 6 (Investment Options).<br />
<strong>Pension</strong>s Act Duties<br />
The <strong>Pension</strong>s Act and Regulations made under the Act impose a number of statutory duties on<br />
<strong>trustee</strong>s. We summarise them below.<br />
To Register the Scheme<br />
This involves registering the scheme with the<br />
<strong>Pension</strong>s Board and payment of the annual fee.<br />
*Source: Stacey v. Branch (1995) 2 ILRM 136.<br />
In practice <strong>Aviva</strong> will make the<br />
arrangements for registration and<br />
payment of the fee on your behalf.<br />
11
Trustee Training Guide l<br />
Trustee duties<br />
To Appoint a Registered Administrator<br />
A registered administrator will undertake to perform specified administrative functions on behalf<br />
of the <strong>trustee</strong>. The current duties of registered administrators as outlined under the <strong>Pension</strong>s Act<br />
can be summarised as:<br />
(a) Preparing an annual report for delivery to the <strong>trustee</strong>s within a prescribed timeframe<br />
dovetailing with the obligations of the <strong>trustee</strong>s under the Disclosure Regulations<br />
(b) Preparing and delivering to the <strong>trustee</strong>s an annual<br />
benefit statement for the member.<br />
The registered administrator of your scheme is<br />
<strong>Aviva</strong>, unless you have notified us otherwise.<br />
To Comply with the Disclosure of<br />
Information Requirements<br />
Part V of the <strong>Pension</strong>s Act and Regulations made under the Act require <strong>trustee</strong>s to ensure that<br />
the necessary arrangements are in place for the disclosure to members, prospective members,<br />
their spouses, other scheme beneficiaries and authorised trade unions which represent<br />
members, of details about the constitution and rules of<br />
the scheme, certain basic information about the scheme<br />
and details of an individual’s benefit entitlements under<br />
the scheme. See Section 7 of this Guide where Member<br />
Communication is addressed in more detail. Please also see<br />
the summary table of documentation on page 33 of this<br />
Guide.<br />
<strong>Aviva</strong> will prepare and/or<br />
assist in preparing the relevant<br />
documents and information on<br />
your behalf.<br />
To ensure that Contributions are Received<br />
The <strong>trustee</strong> must ensure that the contributions are paid to the scheme on the due date.<br />
Under the <strong>Pension</strong>s Act, the employer must pay the employee contributions and any employer<br />
contributions to the <strong>trustee</strong>s within 21 days of the end of the month (in which they have<br />
been deducted in the case of employee contributions or in which they were due in the case<br />
of employer contributions). An employer who deducts contributions from an employee must<br />
give a statement at least once a month in respect of the employee and employer contribution<br />
paid to the scheme, and this requirement is usually covered within the employee’s payslip.<br />
The contributions will be collected by <strong>Aviva</strong> by direct debit (monthly or yearly contributions) or<br />
cheque (single or yearly contributions).<br />
The <strong>Pension</strong>s Board has produced an informative Frequently Asked Questions (FAQ)<br />
document which includes a section on the remittance of contributions. This is available on<br />
their website at www.pensionsboard.ie.<br />
12
l Trustee Training Guide<br />
Trustee duties<br />
To Invest the Funds<br />
We have tried to avoid too much legal jargon in this Guide. However in the significant area of<br />
investment, it is appropriate to introduce the investment duty and statutory parameters to you<br />
in broad terms. We deal with the application of these to the investment options under an <strong>Aviva</strong><br />
Executive Scheme in Section 6.<br />
Under the <strong>Pension</strong>s Act itself, the <strong>trustee</strong>s must provide for the proper investment of the<br />
resources of the scheme in accordance with its Rules and insofar as is reasonable, the <strong>trustee</strong>s<br />
must ensure that the contributions are invested within 10 days of the latest date for payment by<br />
the employer.<br />
The relevant Investment Regulations under the <strong>Pension</strong>s Act are the Occupational <strong>Pension</strong> Schemes<br />
(Investment) Regulations, 2006 (S.I. No. 294 of 2006). Some of the regulations merely flesh out what<br />
would normally be understood by the <strong>trustee</strong>s’ duty to invest prudently and, for example, to avoid<br />
“excessive risk”. With certain exceptions in the case of specific types of schemes, the regulations<br />
also introduced restrictions on borrowing and the use of derivative instruments by schemes and<br />
require that the assets of the scheme must be invested “predominantly” on regulated markets i.e.<br />
more than 50% of the assets must be on regulated markets.<br />
The <strong>Pension</strong>s Board have produced a Frequently Asked Questions document on the<br />
Investment Regulations that includes specific reference to their application to policies<br />
linked to insurance funds. This is available on their website www.pensionsboard.ie.<br />
To Make Arrangements for Paying the Benefits<br />
Payment of retirement benefits to the member will take place in accordance with the Rules. The<br />
occasions that result in the payment of benefits are retirement at or before normal pensionable<br />
age, death and leaving service. Your duty as <strong>trustee</strong> is to make sure that the beneficiaries are<br />
paid correctly and as soon as possible. The Rules of your scheme should<br />
provide whether the <strong>trustee</strong>s or the member decide which benefits from<br />
the available options are chosen on retirement.<br />
(See also under “Exercise Discretion” at Section 5 in relation to death<br />
benefits.)<br />
<strong>Aviva</strong> will implement<br />
the chosen benefits on<br />
the instructions of the<br />
<strong>trustee</strong>s<br />
13
Trustee Training Guide l<br />
Trustee duties<br />
To Preserve or Transfer Benefits:<br />
Benefits don’t just come into play when a member retires.<br />
Trustees must make the relevant arrangements if the member<br />
leaves the scheme and/or the employer, to ensure that their<br />
benefits are transferred to another scheme or preserved until<br />
retirement. Also, you may have to accept transfers into your<br />
scheme on occasion where the member has an entitlement under<br />
another pension arrangement.<br />
<strong>Aviva</strong> will provide assistance<br />
in addressing the preserved<br />
benefits requirements<br />
and prepare an options<br />
letter for a member who<br />
leaves employment before<br />
retirement.<br />
The <strong>Pension</strong>s Board have produced Guidance Notes on Preservation of Benefits. Also the<br />
rules relating to preservation and transfer of benefits are summarised in the <strong>Pension</strong>s Board’s<br />
booklet What Happens To My <strong>Pension</strong> If I Leave? These are available on their website<br />
www.pensionsboard.ie.<br />
To implement <strong>Pension</strong> Adjustment Orders<br />
We address this in Section 7 (Member Communication).<br />
To ensure that Records are kept:<br />
As a general statement you should, as a <strong>trustee</strong>, ensure that accurate and complete<br />
membership and financial records are kept in relation to the scheme. Also you should ensure<br />
that arrangements are in place for complete and up-to-date membership records to be kept to<br />
enable benefits to be calculated.<br />
While ultimate responsibility for record keeping rests with the <strong>trustee</strong>s, as a general statement,<br />
the record keeping function is divided between:<br />
1<br />
Trustee Records comprising of copies of documents and communications from <strong>Aviva</strong><br />
or other sources (such as the insurance intermediary), minutes of meetings and any<br />
financial records outside of the policy (e.g. the separate <strong>trustee</strong> bank account) kept<br />
by you (or somebody other than <strong>Aviva</strong> on your behalf).<br />
2<br />
Administration Records comprising of the membership and administration records<br />
forming part of the policy kept by <strong>Aviva</strong> on your behalf.<br />
14
l Trustee Training Guide<br />
Trustee duties<br />
To apply the Resources of the Scheme on Wind-Up<br />
If the scheme is being wound up, you as <strong>trustee</strong>, have a duty<br />
to ensure that the member’s pension rights are preserved<br />
and that the wind up takes place without unnecessary delay.<br />
Depending on the circumstances of the winding-up, you may<br />
also need to take independent legal advice.<br />
<strong>Aviva</strong> will be able to give some<br />
guidance in relation to the operation<br />
of the Rules for an <strong>Aviva</strong> Executive<br />
Scheme on winding-up.<br />
To undertake Trustee Training<br />
This has been included as one of the <strong>trustee</strong> duties under<br />
the <strong>Pension</strong>s Act.<br />
The purpose of this Guide<br />
is to assist you to fulfil your<br />
<strong>trustee</strong> <strong>training</strong> requirements<br />
under the <strong>Pension</strong>s Act as a<br />
<strong>trustee</strong> of an <strong>Aviva</strong> Executive<br />
Scheme.<br />
15
Trustee Training Guide l<br />
Trustee procedures<br />
5<br />
In this section we will cover:<br />
• Delegation<br />
• Trustee Decision Making<br />
• Exercise Discretion<br />
• Liability<br />
• Meetings<br />
• Complaints & Whistleblowing<br />
16
l Trustee Training Guide<br />
Trustee procedures<br />
Delegation<br />
It is your responsibility as <strong>trustee</strong> to ensure that you are exercising proper care in the<br />
administration of the trust. Therefore it is essential that you make the right decision when<br />
selecting a person or organisation to whom to delegate functions and police that the delegated<br />
function is carried out.<br />
<strong>Aviva</strong> supports you as <strong>trustee</strong> of an <strong>Aviva</strong> Executive Scheme in many of your duties;<br />
below are a number of specific functions that we will carry out for you:<br />
››<br />
Register the scheme with the <strong>Pension</strong>s Board at inception.<br />
››<br />
Carry out checks to make sure that contributions are within Revenue limits at inception or<br />
in the event of top-ups to the policy.<br />
››<br />
Keep records for the member of all contributions received and benefits paid.<br />
››<br />
Issue the required information on retirement, death or leaving service options once advised<br />
of the occurrence of one of these events.<br />
››<br />
Assist with the establishment of benefits when benefits become payable.<br />
››<br />
Act as the Registered Administrator of the scheme and maintain accurate and sufficient<br />
records to produce the annual benefit statement and statement of reasonable projection.<br />
(Please note that, although we mention annual reports elsewhere in this guide, in the<br />
case of an <strong>Aviva</strong> Executive Scheme, we utilise an exception under the <strong>Pension</strong>s Act which<br />
dispenses with the requirement for an annual report).<br />
››<br />
Prepare the annual benefit statement and the statement of reasonable projection.<br />
››<br />
Payment to the <strong>Pension</strong>s Board of the annual <strong>Pension</strong>s Board fee.<br />
Trustee decision making<br />
There are a number of principles to which <strong>trustee</strong>s should adhere when making decisions that<br />
affect the trust. In summary, the main principles are:<br />
• Reference to the Trust Documents - It might seem obvious to say, but your first responsibility<br />
is to administer the trust in accordance with the provisions of the Letter of Exchange and Rules,<br />
which should be your first port of call when required to make decisions. If you fail to act in<br />
accordance with the Letter of Exchange and Rules, you may be committing a breach of trust<br />
and could, in some instances, be open to prosecution by the <strong>Pension</strong>s Board.<br />
• Act in the best Interests of the Beneficiaries - A <strong>trustee</strong>’s key obligation is to the<br />
beneficiaries of the trust, and any decisions made must have the beneficiaries’ best interests<br />
in mind. The beneficiaries are the persons in respect of whom benefits are to be provided by<br />
the scheme – the principle beneficiary of the scheme being the member but there are also<br />
contingent beneficiaries such as the member’s spouse, children or other dependants.<br />
17
Trustee Training Guide l<br />
Trustee procedures<br />
• Fairness Between Beneficiaries - Always bear in mind the interests of each beneficiary<br />
or group of beneficiaries. This may be relevant in the case of an <strong>Aviva</strong> Executive Scheme, to<br />
decisions involving a potential conflict between the interests of the primary beneficiary (the<br />
member) and contingent beneficiaries such as spouse, children or dependants.<br />
• Act Prudently – This is most important when making investment decisions – see sections 4<br />
and 6.<br />
• Relevant Factors – In the exercise of your discretion as a <strong>trustee</strong> you need to take all<br />
relevant factors into account and not take irrelevant factors into account.<br />
• Seek Professional Advice – <strong>Pension</strong>s law is complex. There will be a number of occasions<br />
when, understandably, you may not have the ability or information to make a decision due<br />
to a lack of expertise. On these occasions, advice should be sought from external advisers;<br />
for example, unless the <strong>trustee</strong>s are qualified Financial Brokers, they should not advise the<br />
member about their investments.<br />
• Be aware of Conflicts of Interests – You need to be vigilant for potential conflicts of<br />
interest between your own personal interests and your duty as a <strong>trustee</strong> or between your<br />
role as director/executive of the employer and your duty as a <strong>trustee</strong>. The <strong>Pension</strong>s Board<br />
Trustee handbook states that your “duty as a <strong>trustee</strong> must prevail when taking decisions”.<br />
• The Importance of Confidentiality – As a <strong>trustee</strong>, you may from time to time be party to<br />
sensitive information relevant to the scheme, its beneficiaries, or the employer. It should, of<br />
course, go without saying that any information acquired in your capacity as a <strong>trustee</strong> must<br />
be treated with the utmost confidentiality. You should keep information confidential about<br />
the workings of the business and affairs of the employer and the members.<br />
Exercise discretion<br />
Various discretions will be vested in you as <strong>trustee</strong> under the Rules for an <strong>Aviva</strong> Executive<br />
Scheme. These may include discretions in relation to benefit payments, which are touched on<br />
in relation to making arrangements to pay retirement benefits at Section 4 (Trustee Duties).<br />
Also there may be a residual discretion vested in the <strong>trustee</strong>s<br />
to determine matters of doubt under the Rules. When the<br />
circumstances call on the exercise of <strong>trustee</strong> discretion then<br />
it is important that the <strong>trustee</strong> gives due consideration to the<br />
exercise of that discretion. The principles outlined on <strong>trustee</strong><br />
decision making above are relevant to decisions in relation to<br />
the exercise of your discretion as a <strong>trustee</strong>.<br />
It is likely that in all but the most<br />
straightforward cases you would look<br />
for support from <strong>Aviva</strong> and/or seek<br />
professional advice in the exercise of<br />
this significant discretion.<br />
A potentially significant exercise of <strong>trustee</strong> discretion could<br />
occur in the event of the death of the member before<br />
retirement. Commonly under the Rules the discretion is vested in the <strong>trustee</strong>s as to who among<br />
a broad category of beneficiaries or the member’s estate are to benefit.<br />
18
l Trustee Training Guide<br />
Trustee procedures<br />
The benefit could comprise a return of fund from an investment policy and an insured amount<br />
of benefit, sometimes comprising a multiple of the member’s salary. The key is to check particular<br />
parameters laid down by the Rules of your scheme and identify the relevant potential recipients.<br />
Liability to capital acquisitions tax may<br />
arise depending on whom among the<br />
potential recipients you decide to pay.<br />
The <strong>Pension</strong>s Board’s Trustee Handbook (3rd Edition) gives<br />
guidance with regard to the exercise of this discretion.<br />
Liability<br />
The focus of this Guide is on the discharge of your responsibilities as <strong>trustee</strong>. You may however<br />
be concerned about your personal liability if something goes wrong. We have set out below<br />
the position regarding liability in very general terms. Personal liability of <strong>trustee</strong>s is a complex<br />
area and specific legal advice should be sought if you have concerns around any particular<br />
decisions.<br />
In very general terms, the Trustee Act, 1893 provides a <strong>trustee</strong> is answerable only for his/her<br />
own acts, neglects or defaults and not for those of any other <strong>trustee</strong> or other person. However,<br />
inactivity on the part of a <strong>trustee</strong> when he/she ought to have intervened may be regarded as<br />
sufficient to impose liability on the <strong>trustee</strong>. You should not “turn a blind eye” to the activities<br />
of your co-<strong>trustee</strong>s or others engaged in the administration of the trust.<br />
The Rules of the scheme might also include protection for the <strong>trustee</strong>s by way of exclusion of<br />
liability and/or indemnity from the employer except in the case of wilful default or (in the case<br />
of a professional <strong>trustee</strong>) negligence. However, these protections would not traditionally have<br />
been included in one-member executive schemes so please check your particular Rules.<br />
Meetings<br />
The expectation in the case of <strong>Aviva</strong> Executive schemes is that the <strong>trustee</strong> will be the employer<br />
who will be a limited company. Meetings of the directors of a company will be governed by<br />
its Memorandum and Articles of Association. If not, you may need to take advice on meeting<br />
procedures to include whether decisions must be unanimous.<br />
The <strong>Pension</strong>s Board’s Trustee Handbook (3rd edition) acknowledges that the size and<br />
complexity of the scheme may be factors in deciding how often <strong>trustee</strong>s need to meet. It states<br />
that as an absolute minimum <strong>trustee</strong>s should meet once a year, as soon after the scheme yearend<br />
as is feasible, to consider and approve the scheme’s annual report and any other issues<br />
then arising. Also items such as the exercise of a discretionary power following the death of the<br />
member could require a meeting to be called for a specific purpose.<br />
19
Trustee Training Guide l<br />
Trustee procedures<br />
Complaints and whistleblowing<br />
Under the <strong>Pension</strong>s Act, <strong>trustee</strong>s are required to have an internal disputed resolultion<br />
procedure in place to deal with certain complaints. The <strong>Pension</strong>s Ombudsman may investigate<br />
and determine complaints made, in writing, by or on behalf of an “actual or potential<br />
beneficiary” of a scheme involving:<br />
(a) claims for financial loss as a result of maladministration on the part of those responsible for<br />
the management of the scheme;<br />
(b) any dispute, whether of fact or law, which arises in respect of an act or omission of those<br />
responsible for the management of the scheme.<br />
It is also a duty of the <strong>trustee</strong> to make a report to the <strong>Pension</strong>s Board if you have reasonable<br />
cause to believe that a material misappropriation or fraudulent conversion of scheme assets<br />
has occurred or is due to occur. This is known as “whistleblowing”. Such a report must be<br />
issued to the <strong>Pension</strong>s Board without delay. A significant focus of the <strong>Pension</strong>s Board in this<br />
area relates to the non-remittance of contributions. In this context you should be aware that<br />
<strong>Aviva</strong> reserves the right to advise the <strong>Pension</strong>s Board if we have reason to believe that the<br />
contributions due are not paid within the required time period.<br />
The <strong>Pension</strong>s Board’s Trustee Handbook (3rd Edition) advises <strong>trustee</strong>s on the implementation<br />
of complaint handling procedures. The <strong>Pension</strong>s Board have issued Guidance Notes on<br />
Compulsory and Voluntary reporting to the <strong>Pension</strong>s Board. These are available on their<br />
website: www.pensionsboard.ie<br />
20
l Trustee Training Guide<br />
21
Trustee Training Guide l<br />
Investment options<br />
6<br />
We summarised the <strong>trustee</strong> investment duty in<br />
Section 4. In this section we are seeking to give<br />
you guidance in applying the general principles<br />
to an <strong>Aviva</strong> Executive Scheme with particular<br />
focus on member investment choice.<br />
This will cover:<br />
• Application to an <strong>Aviva</strong> Executive Scheme<br />
• If member Choice applies<br />
• If no member Choice applies<br />
22
l Trustee Training Guide<br />
Investment options<br />
Application to an <strong>Aviva</strong> Executive Scheme<br />
Apart from any bank account operated by the<br />
<strong>trustee</strong>, under an <strong>Aviva</strong> Executive Scheme, the<br />
investments of the scheme are comprised of<br />
policies of assurance with <strong>Aviva</strong>. Typically the<br />
value of the investment policy derives from the<br />
value of the underlying <strong>Aviva</strong> Life & <strong>Pension</strong>s<br />
funds to which the policy is linked. <strong>Aviva</strong> provide<br />
a range of fund options to which the policy can<br />
be linked.<br />
Two scenarios arise in relation to the exercise of<br />
investment options.<br />
<strong>Aviva</strong> has produced a Fund Guide that<br />
explains investment styles, the importance<br />
of diversification and contains information<br />
on all of the available funds. In addition<br />
<strong>Aviva</strong> produce monthly fact sheets on<br />
each fund and our online Fund Centre<br />
allows you and the member to track the<br />
unit prices of the chosen funds. These are<br />
available on www.aviva.ie<br />
1<br />
The standard Rules for <strong>Aviva</strong> Executive Schemes established since January 2010<br />
provide that the fund choices under the <strong>Aviva</strong> policy can be passed on to the<br />
member.<br />
2<br />
Unless specifically amended, the standard Rules for <strong>Aviva</strong> Executive Schemes<br />
established before January 2010 do not provide for the fund choices to be passed<br />
on to the member.<br />
If you want to upgrade the Rules of your scheme by way of amendment to allow member<br />
investment choice, please contact us. <strong>Aviva</strong> may be able to provide a standard form of<br />
amendment for adoption in accordance with your Rules.<br />
If member choice applies<br />
Under the current standard Rules for an <strong>Aviva</strong> Executive Scheme established since January<br />
2010, if the employer allows under the Rules, the member may, subject to and in accordance<br />
with the determinations of the <strong>trustee</strong>, direct the exercise of the fund choices under the <strong>Aviva</strong><br />
policy. In default of direction from the member, the <strong>trustee</strong>s should make the choices or invest<br />
in accordance with a default option chosen by the <strong>trustee</strong>s and notified to the member.<br />
As <strong>trustee</strong> you are responsible for the operation of the Member investment choice<br />
arrangement under the Rules and for compliance by that arrangement with the provisions of<br />
the <strong>Pension</strong>s Act to include (without limitation) the Disclosure Regulations and the Investment<br />
Regulations.<br />
23
Trustee Training Guide l<br />
Investment options<br />
Points of Action<br />
The practical interaction between the member investment choice arrangement and your<br />
dealings with <strong>Aviva</strong> mean a number of points of action for you with regard to investment<br />
decision making:<br />
• The <strong>trustee</strong>s must in accordance with the Rules determine the parameters within which<br />
the member may exercise investment options available. Article 6(3) of the Investment<br />
Regulations refers to investment being appropriate having regard to the nature and duration<br />
of expected liabilities of the scheme. It would be prudent to assume that the <strong>trustee</strong>s should<br />
ensure the investment choices given to the members are appropriate.<br />
• The <strong>trustee</strong>s must ensure that the member has sufficient information about the investment<br />
options available under the Scheme – see reference to Fund Guide and Fund Centre<br />
previously. Also, the current standard Member’s Explanatory Booklet for an <strong>Aviva</strong> Executive<br />
Scheme provides information on the exercise of member choice under the current standard<br />
Rules for an <strong>Aviva</strong> Executive Scheme.<br />
• If the member has chosen the funds themselves the <strong>trustee</strong>s must advise <strong>Aviva</strong> of the fund<br />
choices.<br />
• If the member opts not to choose the funds themselves, then the <strong>trustee</strong>s must make the<br />
fund choices on behalf of the member or invest in accordance with a default option chosen<br />
by the <strong>trustee</strong>s and notified to the member. Again the <strong>trustee</strong> must advise <strong>Aviva</strong> of the fund<br />
choices.<br />
In all instances, we can only accept the investment instructions in writing from you, the <strong>trustee</strong>.<br />
If no member choice applies<br />
Unless specifically amended, the standard Rules for <strong>Aviva</strong> Executive Schemes established before<br />
January 2010 do not provide for the fund choices to be passed on to the member. In such<br />
instances, the <strong>trustee</strong>s must<br />
• Make the fund choices themselves.<br />
• Advise <strong>Aviva</strong> of the fund choices.<br />
In all instances, we can only accept the investment instructions in writing from you, the <strong>trustee</strong>.<br />
24
l Trustee Training Guide<br />
25
Trustee Training Guide l<br />
Member communication<br />
7<br />
The provision of information is a very important<br />
<strong>trustee</strong> duty under the <strong>Pension</strong>s Act. There are a<br />
number of pieces of documentation which form<br />
part of the disclosure requirements.<br />
In this section we will cover:<br />
››<br />
Governing trust documentation<br />
››<br />
Basic information<br />
››<br />
Annual benefit statement<br />
››<br />
The member leaves the scheme<br />
››<br />
The death of the member<br />
››<br />
The retirement of the member<br />
››<br />
<strong>Pension</strong> adjustment orders<br />
››<br />
Winding up of the scheme<br />
26
l Trustee Training Guide<br />
Member communication<br />
Governing trust documentation<br />
The Letter of Exchange and Rules governing an <strong>Aviva</strong> Executive Scheme must be available<br />
for inspection at all times. If the member, their spouse, other beneficiaries (or trade union<br />
representatives) ask for copies of these documents, you must provide them within a maximum<br />
of four weeks.<br />
Basic information<br />
Within two months of joining the scheme,<br />
the member must be provided with a Benefit<br />
Statement and certain basic information<br />
about the operation of the scheme.<br />
<strong>Aviva</strong> prepare the Benefit Statements on your behalf<br />
and we also produce a standard explanatory booklet<br />
on the operation of an <strong>Aviva</strong> Executive Scheme.<br />
<strong>Aviva</strong> can also provide a copy of the explanatory<br />
booklet or a Benefit Statement at any time after this<br />
upon request.<br />
Annual benefit statement<br />
As a <strong>trustee</strong>, it is your legal responsibility to have an Annual<br />
Benefit Statement prepared and issued to the member at least<br />
once in every scheme year. The Annual Benefit Statement will<br />
include a Statement of Reasonable Projection (SORP), which will<br />
show the member a projection of their retirement benefits at<br />
retirement age.<br />
The Annual benefit Statement<br />
is prepared by <strong>Aviva</strong> on your<br />
behalf. It is your responsibility to<br />
forward this on to the member.<br />
The member leaves the scheme<br />
When a member leaves the scheme (whether or not<br />
to be employed elsewhere) a written statement is to<br />
<strong>Aviva</strong> will prepare the relevant information<br />
be provided, containing information about their rights<br />
for the member on your behalf. It is your<br />
(including a transfer of benefits to a new employer’s<br />
responsibility to forward this on to the member.<br />
scheme or their right to preserve the benefits or any<br />
entitlement to a refund of contributions). This must<br />
include a valuation of their benefits, any liability to income tax and the dates (if applicable) by<br />
which the member must exercise the available options.<br />
The death of the member<br />
In the event of the death of the member before<br />
retirement, as <strong>trustee</strong> you must, where a benefit<br />
becomes (or is about to become) payable, provide<br />
the spouse or other beneficiary with a written<br />
statement of the benefits and options available.<br />
<strong>Aviva</strong> will prepare the relevant<br />
information on your behalf. It is your<br />
responsibility to forward this on to<br />
the beneficiary.<br />
27
Trustee Training Guide l<br />
Member communication<br />
The Retirement of the Member<br />
If a member retires at normal retirement age, you<br />
must provide them with a statement of benefits<br />
due. If they retire earlier or later than their normal<br />
retirement age, they must be provided with a<br />
statement of how their benefits may be affected by<br />
this change, and any options they are entitled to<br />
exercise.<br />
<strong>Aviva</strong> will prepare the relevant<br />
information for the member on your<br />
behalf. It is your responsibility to<br />
forward this on to the member.<br />
<strong>Pension</strong> Adjustment Orders<br />
The Family Law Act, 1995 and the Family Law (Divorce) Act, 1996 give the courts power, on<br />
judicial separation or divorce, to issue pension adjustment orders overriding the rules of a<br />
scheme and giving entitlement in respect of a member’s benefits under the scheme to a spouse<br />
and other dependants.<br />
In the event of a pension adjustment order being issued in respect of a scheme, the <strong>trustee</strong>s are<br />
obliged to implement the order and provide information on<br />
the impact on scheme benefits to the relevant parties.<br />
You should immediately forward to <strong>Aviva</strong> any notification<br />
received by you of a pension adjustment order in relation to<br />
the <strong>Aviva</strong> Executive Scheme. <strong>Aviva</strong> will implement all valid<br />
pension adjustment orders on behalf of the <strong>trustee</strong>s.<br />
<strong>Aviva</strong> will issue information for the<br />
relevant parties on the impact of a<br />
pension adjustment order on the<br />
scheme benefits.<br />
The impact of the Family Law Acts on pension schemes is complex. The <strong>Pension</strong>s Board<br />
have a booklet available called “A Brief Guide to the <strong>Pension</strong> Provisions of the Family Law<br />
Acts” which is available on their website: www.pensionsboard.ie<br />
Winding up of the scheme<br />
If the scheme is to be wound up, the <strong>trustee</strong> must:<br />
››<br />
Communicate this information to the member, other beneficiaries and trade union<br />
representives as soon as possible but in any event, no later than twelve weeks after the<br />
decision to wind up has been made or the <strong>trustee</strong> becomes aware of such a decision.<br />
››<br />
Inform the member, and other beneficiaries of their rights.<br />
››<br />
Detail any options that the member, and any other beneficiaries may be able to exercise.<br />
28
l Trustee Training Guide<br />
29
Trustee Training Guide l<br />
The role of the <strong>Pension</strong>s Board<br />
8<br />
In this section we will cover:<br />
››<br />
The functions of the <strong>Pension</strong>s Board<br />
››<br />
Powers of the <strong>Pension</strong> Board<br />
››<br />
<strong>Pension</strong> Board Audits<br />
30
l Trustee Training Guide<br />
The role of the <strong>Pension</strong>s Board<br />
The function of the <strong>Pension</strong>s Board<br />
The <strong>Pension</strong>s Board was established under the <strong>Pension</strong>s Act and has a number of functions,<br />
some of which are outlined below:<br />
››<br />
To monitor and supervise the operation of the <strong>Pension</strong>s Act and pension developments<br />
generally.<br />
››<br />
To advise the Minister for Social Protection on all matters relating to the functions<br />
assigned to the Board under the <strong>Pension</strong>s Act<br />
››<br />
To issue guidance notes on the duties and responsibilities of <strong>trustee</strong>s of occupational<br />
pension schemes<br />
››<br />
To encourage the provision of appropriate <strong>training</strong> for the <strong>trustee</strong>s of occupational<br />
pension schemes<br />
Powers of the <strong>Pension</strong>s Board<br />
The <strong>Pension</strong>s Board has wide powers in respect of pension schemes which includes but is not<br />
limited to:<br />
• Taking Court proceedings against <strong>trustee</strong>s and/or an employer for non-compliance with the<br />
<strong>Pension</strong>s Act; penalties on conviction include fines and/or imprisonment<br />
• Applying to Court to have <strong>trustee</strong>s suspended or removed<br />
• As an alternative to taking Court action, issuing on-the-spot fines for certain offences.<br />
The <strong>Pension</strong>s Board has produced a checklist document detailing these fines. This is available<br />
from their website www.pensionsboard.ie<br />
<strong>Pension</strong> Board Audits<br />
The <strong>Pension</strong>s Board may ask for specific information about the scheme at any time. A letter<br />
is issued to the <strong>trustee</strong>s of a scheme requesting that they furnish to the Board specific<br />
information and/or documentation within a specified timeframe. As a <strong>trustee</strong>, you are required<br />
by law to provide this information, within a specified period. On receipt of the documentation<br />
and information requested, the <strong>Pension</strong>s Board checks compliance of the content of the<br />
documentation and whether the documents have been made available within the statutory<br />
deadlines.<br />
31
Trustee Training Guide l<br />
Summary of <strong>trustee</strong> duties and responsibilities<br />
9<br />
• Summary of the more important duties and responsibilities for you as a<br />
<strong>trustee</strong><br />
32
l Trustee Training Guide<br />
Summary of <strong>trustee</strong> duties and responsibilities<br />
Responsibilities<br />
Carried out by<br />
Carried out<br />
Carried out by<br />
<strong>Aviva</strong> on your<br />
by <strong>Aviva</strong><br />
you<br />
behalf with<br />
Independently<br />
information<br />
supplied by you<br />
Submission of scheme details to Revenue<br />
Commissioners for Approval<br />
4<br />
Registration of scheme with the <strong>Pension</strong>s<br />
Board<br />
4<br />
Members Explanatory Booklet 4*<br />
Information on leaving scheme/<br />
employment, death, retirement or<br />
scheme wind-up<br />
4*<br />
Statement of Reasonable Projection,<br />
required on request or on leaving service<br />
4*<br />
Annual Benefit Statement 4*<br />
Compulsory and Voluntary Reporting to<br />
the <strong>Pension</strong>s Board<br />
4 4<br />
Payment of the annual <strong>Pension</strong> Board<br />
fee<br />
4<br />
Payment of Contributions 4<br />
Record Keeping 4 4<br />
Make and/or transmit Investment<br />
Choices<br />
4<br />
Delegate Functions 4<br />
Exercise Discretions 4<br />
Hold <strong>trustee</strong> meetings 4<br />
Implement <strong>Pension</strong> Adjustment Orders 4 4<br />
Complete <strong>trustee</strong> <strong>training</strong> 4<br />
*Prepared by <strong>Aviva</strong> for you to provide to the member<br />
33
Trustee Training Guide l<br />
Trustee <strong>training</strong> declaration<br />
Now that you have studied this Guide, please complete the declaration below and retain it for your records.<br />
Please Note that your <strong>training</strong> must be completed every two years, and the fact of the completion of this<br />
<strong>training</strong> recorded in the minutes of any board/ <strong>trustee</strong> meeting.<br />
Keep this Guide handy as you may need to refer to it again.<br />
Trustee <strong>training</strong> declaration<br />
We confirm that we have read and understood the contents of the <strong>Pension</strong> Trustee Training Guide for<br />
Trustees of <strong>Aviva</strong> Executive Schemes<br />
NAME OF DIRECTOR SIGNATURE DATE<br />
1.<br />
2.<br />
3.<br />
4.<br />
yes<br />
34
l Trustee Training Guide<br />
Further Training Support:<br />
As well as publishing their Trustee Handbook (3rd edition), the <strong>Pension</strong>s Board also<br />
produce numerous documents that serve to help you in your role as <strong>trustee</strong>. One booklet<br />
called “So you’re a <strong>Pension</strong> Scheme Trustee?” provides a helpful introduction for newly<br />
appointed <strong>trustee</strong>s. Their website www.pensionsboard.ie contains a list of “Frequently<br />
Asked Questions” which cover a wide range of common pension queries and Guidance<br />
Notes on a number of topics.<br />
<strong>Aviva</strong> will continue to support you in your role as Trustee by:<br />
• Investing all funds in a timely manner as instructed by you.<br />
• Preparing member communications as required (outlined in section 7 of this Guide).<br />
• Ensuring that all benefits are established correctly as instructed by you.<br />
• Providing full profiles for all of our investment funds for you and/or the member to make<br />
investment decisions in conjunction with your/the member’s Financial Broker. When you<br />
need further information on any of our funds contact <strong>Aviva</strong> directly, or your Financial Broker<br />
or alternatively log onto our fund centre at www.aviva.ie<br />
• Helping you towards the fulfilment of your <strong>trustee</strong> <strong>training</strong> requirement with the publication<br />
of this Guide.<br />
35
Trustee Training Guide l<br />
notes<br />
• teles<br />
36
l Trustee Training Guide
<strong>Aviva</strong> Life & <strong>Pension</strong>s Ireland Limited Registered in Ireland No. 252737<br />
Registered Office: One Park Place, Hatch Street, Dublin 2. Member of the Irish Insurance Federation.<br />
<strong>Aviva</strong> Life & <strong>Pension</strong>s Ireland Limited is regulated by the Central Bank of Ireland.<br />
Life & <strong>Pension</strong>s One Park Place, Hatch Street, Dublin 2. Phone (01) 898 7000<br />
Fax (01) 898 7329<br />
www.aviva.ie<br />
Telephone calls may be recorded for quality and <strong>training</strong> purposes.<br />
3.177.02.13