PMMI Trainer ΠCustomer Feedback Form

PMMI Certified Trainer Program
PMMI Certified Customer Trainer Feedback Program Form
Customer Feedback Form
Date: ___________________________________________________________
Company Name: ________________________________________________________
Address: ________________________________________________________
City: ______________________ State: ______ Zip Code: ______________
Evaluator’s Name/Title: _____________________________________________
Phone: ________________ Email: ____________________________________
Your PMMI certified trainer_____________________________ (name) from
______________________________ (company name) has been training at your
facility ____________________________ (dates).
To maintain his/her PMMI Trainer certification he/she is required to participate in
training skill building sessions and to secure feedback from customers where
training has been provided. Your feedback is one of the ways PMMI can be
assured that he/she has provided quality training. Please complete the following
feedback form and return it directly to:
Danny Martinez
PMMI
11911 Freedom Drive, Suite 600
Reston, VA 20190
Fax: 703-243-8556
Please rate the following on a scale of 1 to 5 (5 being the best)
If a topic was not required by your company please circle N/R after it.
Planning
• Instructor/company provided clear information about what
training services were available.
1 2 3 4 5 N/R
• Prior to the training, goals and expectations were identified
jointly.
1 2 3 4 5 N/R
• The instructor/company provided us with the training proposal
we requested in a timely manner.
1 2 3 4 5 N/R
• The instructor provided us with this customer feedback form
prior to training so we were aware of this requirement. 1 2 3 4 5 N/R
Training
• The instructor was prepared and arrived on time for training
1 2 3 4 5 N/R
• The instructor made arrangements prior to the training to
ensure training logistics were made.
1 2 3 4 5 N/R
• The materials utilized in training were clear, comprehensive,
and useful
1 2 3 4 5 N/R
• The instructor was patient and helpful.
1 2 3 4 5 N/R
PMMI Certified Trainer Program

Name of Trainer: _________________________________________________
• The instructor listened to participants openly.
• The instructor answered questions asked clearly.
• The instructor allowed time for each person to
demonstrate what was taught.
• The instructor encouraged questions/participation.
• The instructor was respectful of participants and provided
feedback.
• Instructor helped us identify how to measure the results of
training.
Follow Up
• Instructor provided feedback about the training conducted –
verbal and with written evaluation forms from the trainees.
• Instructor provided recommendations about follow-up training
to reinforce the new skills.
• Instructor was aware of who internally could be available to
the trainees if they needed additional assistance in learning or
reinforcing their new skills.
1 2 3 4 5 N/R
1 2 3 4 5 N/R
1 2 3 4 5 N/R
1 2 3 4 5 N/R
1 2 3 4 5 N/R
1 2 3 4 5 N/R
1 2 3 4 5 N/R
1 2 3 4 5 N/R
1 2 3 4 5 N/R
Additional comments
We appreciate the time you have taken to complete this form. This feedback will
be a valuable tool to ensure quality training now and in the future.
PMMI
11911 Freedom Drive Suite 600 – Reston, VA 20190
Fax: 703-243-8556
PMMI Certified Trainer Program