LOK SEVA KENDRA MAWAI - Mandla

e. Provide a schedule for collection of hard copy of applications submitted in the
LSK and ensure that Designated Officer collects hard copy of the applications
from the LSK as per schedule.
f. Provide a schedule for delivery of the final orders /certificates/compliance
report to the Operator and ensure that designated officers/ first appeal
officers/ second appellate authorities deliver them as per schedule to the
operator at LSK.
g. Ensure that the applications/appeals are attended and promptly processed by
the designated officers/first appeal officers/second appellate authorities.
h. Ensure that Designated Officer / First Appeal Officer / Second Appellate
Authority (DO/FAO/SAA) provides information to operator in accordance
with provision of this RFP document and also make necessary entries in the
software application.
i. Assist and provide all reasonable support to the Operator in obtaining
Applicable Permits which shall be limited to signing the relevant applications
forms by the Secretary or his authorized representative;
j. Assist the Operator on best effort basis in obtaining access to all necessary
infrastructure facilities and utilities including water, electricity etc. at
applicable rates
k. Observe and comply with its obligations set forth in this TOR;
l. Pay to the operator monthly basis a sum equal to the difference between
2000 applications and the actual number of applications received in the LSK if
the number of applications received in the LSK is less than 2000. However, if
the Secretary is satisfied that the lsk did not operate on the working days due
to negligence of the operator or has been operated in gross disregard of the
terms and conditions of the contract, he may after providing an opportunity of
hearing to the operator refuse to pay such difference or a part thereof.
m. Pay a lump‐sum amount as determined by department for the expenditure
incurred by operator in obtaining facility of digital signatures for five persons.
n. Provide such facility in or near LSK so as to enable applicants to conveniently
deposit statutory fees
o. Provide SWAN connectivity free of charge to operator at the LSK
p. Provide required electric line up to the LSK building so that the operator is not
required to lay line or establish transformer for the connections.
Model RFP Document for the use of District e‐Gov Society Prepared by DPSM GOMP
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