LOK SEVA KENDRA MAWAI - Mandla

j. Keep hard copy of the appeal along with the documents. The first/second
appeal officers may depute messengers to collect these hard copies if they so
require from the LSK.
3.2.3. The Operator for the purpose of effective follow up of the application/ appeal
submitted shall:
a. Keep vigil that the hard copy of application/appeal has reached the officer
concerned. If the hard copy of the application/appeal is not collected from
LSK within two working days then notify it to the officer authorized by the
Secretary.
b. Keep track of all management information that can be accessed by the
operator as per the software design.
c. Keep checking online the details of the action taken entered on the software on
the application/appeal by the designated officer/ first appeal officer/ second
appellate authority. If the applicant so desires provide information about the
current status of application/ appeal free of cost. However, copy of such
information can be provided to applicant, if he so desires, on payment of Rs 5
(Five). Also bring to the notice of the secretary if such information is not
entered by the designated officer/ first appeal officer/ second appellate
authority.
d. In case the service is not provided in time or is refused by the designated
officer, bring it to the notice of, the first appeal officer electronically so that
he may take it up as suomotto appeal if he considers necessary.
e. In case the first appeal is not disposed of in time or is rejected, bring it to the
notice of second appellate authority electronically so that he may take it up as
suomotto appeal if he considers necessary.
f. Provide a copy of the order passed or a compliance report prepared by the
designated officer, with regard to the application submitted, free of cost to the
applicant.
g. Provide a copy of the order passed by the first appeal officer/ second
appellate authority on the appeal filed or in case of an order passed where
appeal was taken up suomotu by the appeal officer/ appellate authority to the
applicant free of cost.
h. In case the second appellate authority orders payment of compensation and if
it is not paid within 30 days, bring it to the notice of the Secretary.
Model RFP Document for the use of District e‐Gov Society Prepared by DPSM GOMP
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