LOK SEVA KENDRA MAWAI - Mandla

j. Provide a reception counter with trained employee(s) to welcome, help, and guide
applicants in submitting application and scrutinizing required documents.
k. Provide arrangements for applicants to sit and to submit applications in comfort.
3.2. OPERATING LOK SEVA KENDRA
3.2.1. The applications for obtaining services whether notified under the Act or
otherwise determined by Secretary shall be received and processed as
under:‐
a. Inform and advise the applicants regarding his entitlement, manner in which
application to obtain service is made and documents, if any, required to be
attached.
b. The details including the necessary documents shall be obtained from the
applicant. His application shall be completed online by using the web based
software provided by the Society.
c. Take self‐attested documents required to be enclosed with application from
the applicant.
d. Scan the documents, digitally sign them and upload them along with the
application.
e. Obtain statutory fee prescribed which has to be paid at the time of submission
of the application. This fee may be paid in the shape of non‐judicial stamp or
treasury challan or in any other manner determined by the Secretary.
f. Collect application fee from applicant
g. Submit the completed application to the designated officer online.
h. Take print out of the application and get signatures of applicant on it.
i. Provide computer generated acknowledgement of the application to the
applicant free of cost.
j. In case the applicant wants copy of the application then provide it to him on
payment of Rs 5 (five) as stationery charge. This would be in addition to the
application charges.
k. Keep hard copy of the application along with the documents and deliver them
to the messenger authorized by the concerned designated officer to collect
the same.
Model RFP Document for the use of District e‐Gov Society Prepared by DPSM GOMP
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