Sharing information for health and social care
Sharing information for health and social care
Sharing information for health and social care
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In<strong>for</strong>mation Partnership Training<br />
<strong>for</strong> shared decisions in <strong>health</strong> <strong>and</strong> <strong>social</strong> <strong>care</strong><br />
1<br />
<strong>Sharing</strong><br />
<strong>in<strong>for</strong>mation</strong><br />
<strong>for</strong> <strong>health</strong> <strong>and</strong><br />
<strong>social</strong> <strong>care</strong>
In<strong>for</strong>mation Partnership Training<br />
<strong>for</strong> shared decisions in <strong>health</strong> <strong>and</strong> <strong>social</strong> <strong>care</strong> 2<br />
Everyone who shares <strong>in<strong>for</strong>mation</strong> can make a<br />
difference - whether it is being responsible <strong>for</strong><br />
leaflets/posters in a reception area, signposting<br />
people to services or helping people access<br />
<strong>in<strong>for</strong>mation</strong> on-line. In all these cases, “good”<br />
<strong>in<strong>for</strong>mation</strong> is important. We will talk more<br />
about what makes ‘good’ <strong>in<strong>for</strong>mation</strong> in the<br />
next section.<br />
Your values <strong>and</strong> attitudes, or how you think<br />
<strong>and</strong> act will also make a difference to the<br />
experience of the person you are working with<br />
<strong>and</strong> the quality of <strong>in<strong>for</strong>mation</strong> they receive.<br />
You are in a role where you can actively<br />
challenge <strong>health</strong> inequalities <strong>and</strong> really make a<br />
difference to individuals.<br />
1.1 How do you share <strong>in<strong>for</strong>mation</strong>?<br />
Many people working in a wide range of settings share<br />
<strong>in<strong>for</strong>mation</strong> as part of their job. For example: staff <strong>and</strong><br />
volunteers working in NHS community settings, housing,<br />
libraries, advice agencies, <strong>social</strong> <strong>care</strong>, arts <strong>and</strong> leisure,<br />
community education, community centres <strong>and</strong> projects.<br />
Now we want you to think about how you share <strong>in<strong>for</strong>mation</strong>, so<br />
you can relate what follows in the pack to your situation.<br />
ACTIVITY 1A<br />
Take five minutes to think about how you share<br />
<strong>in<strong>for</strong>mation</strong>.<br />
• What do you do?<br />
• Who do you give <strong>in<strong>for</strong>mation</strong> to?<br />
• How do you think your <strong>in<strong>for</strong>mation</strong> helps?<br />
Discussion points<br />
Some of the things you might have covered are:<br />
• what <strong>in<strong>for</strong>mation</strong> you provide in your job role<br />
• what the role of giving <strong>in<strong>for</strong>mation</strong> means to you<br />
• who you give <strong>in<strong>for</strong>mation</strong> to<br />
• what kind of <strong>in<strong>for</strong>mation</strong> you give<br />
• how you think your <strong>in<strong>for</strong>mation</strong> helps<br />
• what challenges there are e.g. some people may miss out<br />
on <strong>in<strong>for</strong>mation</strong>; you may not always have time to give to<br />
this role.<br />
1<br />
<strong>Sharing</strong> <strong>in<strong>for</strong>mation</strong> <strong>for</strong> <strong>health</strong> <strong>and</strong> <strong>social</strong> <strong>care</strong>
In<strong>for</strong>mation Partnership Training<br />
<strong>for</strong> shared decisions in <strong>health</strong> <strong>and</strong> <strong>social</strong> <strong>care</strong> 3<br />
1.2 What do you need to share <strong>in<strong>for</strong>mation</strong> effectively?<br />
Because job roles are very different, there is no one “checklist”.<br />
The chances are that each person who shares <strong>in<strong>for</strong>mation</strong><br />
needs a mixture of:<br />
• Practical skills <strong>and</strong> abilities - things you need to be able<br />
to do<br />
• Personal qualities, attitudes <strong>and</strong> values - what you as a<br />
person bring to the job<br />
ACTIVITY 1B<br />
What practical skills <strong>and</strong> abilities do you need when<br />
you share <strong>in<strong>for</strong>mation</strong>? List these <strong>and</strong> think why<br />
you need them.<br />
(Remember there is no one correct list.)<br />
Discussion points<br />
Some of the things you might have covered are:<br />
• Listening attentively <strong>and</strong> not interrupting<br />
• Identifying what people need <strong>and</strong> the best way to help<br />
them<br />
• Explaining things clearly<br />
• Explaining jargon or technical terms<br />
• Organising materials (keeping things up to date, in good<br />
order, looking inviting)<br />
• Searching the Internet/using NHS in<strong>for</strong>m<br />
• Checking people underst<strong>and</strong> the <strong>in<strong>for</strong>mation</strong><br />
Some reasons you think you might need these skills:<br />
• You want to make sure you answer their questions, not<br />
give them what you think they want<br />
• It gives people confidence if they see you are organised<br />
<strong>and</strong> interested<br />
1<br />
<strong>Sharing</strong> <strong>in<strong>for</strong>mation</strong> <strong>for</strong> <strong>health</strong> <strong>and</strong> <strong>social</strong> <strong>care</strong>
In<strong>for</strong>mation Partnership Training<br />
<strong>for</strong> shared decisions in <strong>health</strong> <strong>and</strong> <strong>social</strong> <strong>care</strong> 4<br />
ACTIVITY 1C<br />
What personal qualities do you need? How do your<br />
attitudes <strong>and</strong> values affect what you do?<br />
Look at the following scenarios. Put yourself in the<br />
shoes of the person needing <strong>in<strong>for</strong>mation</strong>. If you were<br />
looking <strong>for</strong> <strong>in<strong>for</strong>mation</strong>, how would you like to be<br />
treated?<br />
• What personal qualities would you like the person<br />
giving you the <strong>in<strong>for</strong>mation</strong> to show?<br />
• What attitudes <strong>and</strong> values might get in the way?<br />
1<br />
An older <strong>care</strong>r tells you that her husb<strong>and</strong> has recently<br />
been diagnosed with Alzheimer’s disease. You can see<br />
that she is distressed. She has been told by the GP that<br />
there is a lot of <strong>in<strong>for</strong>mation</strong> <strong>and</strong> support available but<br />
she doesn’t know where to start. She tells you she has<br />
never used a computer.<br />
2<br />
A migrant worker from Eastern Europe has only been<br />
living in the area <strong>for</strong> six weeks. He wants <strong>in<strong>for</strong>mation</strong><br />
<strong>for</strong> his wife as he thinks she may be pregnant. He<br />
speaks limited English. He doesn’t want to register with<br />
a GP. From talking to him you realise he is working in<br />
casual employment <strong>and</strong> not paying tax.<br />
3<br />
A young mother at a parents <strong>and</strong> toddlers group<br />
mentions that she saw a TV programme on how<br />
passive smoking affects young children. She says she<br />
has been thinking about giving up smoking <strong>for</strong> some<br />
time.<br />
1<br />
<strong>Sharing</strong> <strong>in<strong>for</strong>mation</strong> <strong>for</strong> <strong>health</strong> <strong>and</strong> <strong>social</strong> <strong>care</strong>
In<strong>for</strong>mation Partnership Training<br />
<strong>for</strong> shared decisions in <strong>health</strong> <strong>and</strong> <strong>social</strong> <strong>care</strong> 5<br />
4<br />
A young man has seen a TV programme on testicular<br />
cancer <strong>and</strong> is worried that he has symptoms. His<br />
girlfriend is concerned <strong>and</strong> decides to mention it at<br />
her local <strong>health</strong> project cookery class.<br />
5<br />
An older black woman asks if you have any leaflets or<br />
books on diabetes. She wants to know how to control<br />
her diabetes through diet. She tells you that she has<br />
had disagreements with her doctor on how to manage<br />
her illness.<br />
6<br />
A middle-aged man attending a mental <strong>health</strong> support<br />
group tells you that he has had a ‘bad week’. You<br />
discover from talking to him that he is about to be<br />
made homeless. You give him <strong>in<strong>for</strong>mation</strong> about the<br />
local advice agency. He asks if you will come with him<br />
to help him.<br />
Discussion points<br />
You might have thought about the following<br />
personal qualities:<br />
• Someone who shows you respect as a person<br />
• Someone who you can trust to keep things<br />
confidential<br />
• Someone who treats everyone as an individual<br />
with different needs<br />
• Someone who doesn’t judge people because of<br />
their situation<br />
• Someone who is responsible - who knows the<br />
limits of their role<br />
• Someone who tries to underst<strong>and</strong> things<br />
from your point of view but without making<br />
assumptions or stereotyping<br />
• Someone who is not afraid to ask questions<br />
You may have thought about attitudes <strong>and</strong> values<br />
which could get in the way.<br />
• Someone you feel is judging you<br />
• Someone who tells you what to do<br />
• Someone who shows prejudice<br />
1<br />
<strong>Sharing</strong> <strong>in<strong>for</strong>mation</strong> <strong>for</strong> <strong>health</strong> <strong>and</strong> <strong>social</strong> <strong>care</strong>
In<strong>for</strong>mation Partnership Training<br />
<strong>for</strong> shared decisions in <strong>health</strong> <strong>and</strong> <strong>social</strong> <strong>care</strong> 6<br />
1.3 Reflections on your situation<br />
Add here any additional points you may have thought of, or<br />
points raised in your discussions with managers, colleagues,<br />
<strong>and</strong> partners, not already highlighted which may be useful <strong>for</strong><br />
your own situation.<br />
1.4 Key Learning Points<br />
• You need practical skills <strong>and</strong> abilities to share <strong>in<strong>for</strong>mation</strong><br />
effectively.<br />
• How you value people, your attitudes towards them <strong>and</strong><br />
how you behave in your role are also important.<br />
• We can learn skills <strong>and</strong> abilities. We can’t really “learn”<br />
attitudes <strong>and</strong> values. We can learn to be more aware of<br />
our own attitudes <strong>and</strong> values, <strong>and</strong> the impact these can<br />
have.<br />
• We can develop our self awareness of how we feel about<br />
people who we see as ‘different’ from ourselves <strong>and</strong><br />
underst<strong>and</strong> the impact this can have on what <strong>and</strong> how we<br />
give <strong>in<strong>for</strong>mation</strong>.<br />
• It is useful to remember that communication is a two way<br />
process. The person asking <strong>for</strong> <strong>in<strong>for</strong>mation</strong> may also be<br />
making assumptions about you which may be affecting<br />
the communication.<br />
1<br />
<strong>Sharing</strong> <strong>in<strong>for</strong>mation</strong> <strong>for</strong> <strong>health</strong> <strong>and</strong> <strong>social</strong> <strong>care</strong>
In<strong>for</strong>mation Partnership Training<br />
<strong>for</strong> shared decisions in <strong>health</strong> <strong>and</strong> <strong>social</strong> <strong>care</strong> 7<br />
Activity 1E<br />
Underst<strong>and</strong>ing how you share <strong>in<strong>for</strong>mation</strong><br />
Can you think of any organisations/services (not your<br />
own) where people go <strong>for</strong> <strong>in<strong>for</strong>mation</strong>? Think of the<br />
various people in the organisation. Describe how<br />
they share <strong>in<strong>for</strong>mation</strong> <strong>and</strong> think of any similarities or<br />
differences.<br />
An example might be a debt advice service –<br />
roles might range from the receptionist making<br />
appointments to debt counsellors. These are all<br />
important, but different.<br />
1<br />
<strong>Sharing</strong> <strong>in<strong>for</strong>mation</strong> <strong>for</strong> <strong>health</strong> <strong>and</strong> <strong>social</strong> <strong>care</strong>
In<strong>for</strong>mation Partnership Training<br />
<strong>for</strong> shared decisions in <strong>health</strong> <strong>and</strong> <strong>social</strong> <strong>care</strong> 8<br />
Quick quiz: <strong>Sharing</strong> <strong>in<strong>for</strong>mation</strong><br />
1 What practical skills <strong>and</strong> abilities do you need to share<br />
<strong>in<strong>for</strong>mation</strong> effectively? Use the phrases which follow to<br />
complete the sentences below.<br />
1. Listen<br />
2. Identify<br />
3. Organise<br />
4. Explain<br />
5. Check<br />
a) the <strong>in<strong>for</strong>mation</strong> people need<br />
b) people underst<strong>and</strong> the <strong>in<strong>for</strong>mation</strong><br />
c) attentively without interrupting<br />
d) <strong>in<strong>for</strong>mation</strong> clearly<br />
e) materials <strong>and</strong> keep them up to date<br />
2 Which of the following would you consider suitable<br />
personal qualities <strong>for</strong> someone sharing <strong>in<strong>for</strong>mation</strong>?<br />
Write YES or NO <strong>for</strong> each.<br />
a) Someone who shows respect<br />
b) Someone who tells you what to do<br />
c) Someone you can trust<br />
d) Someone who doesn’t judge you<br />
e) Someone who shows bias<br />
3 Please complete the following statements using the<br />
words below:<br />
• practical skills & abilities<br />
• attitudes <strong>and</strong> values<br />
• self awareness<br />
• communication<br />
a) You need to share <strong>in<strong>for</strong>mation</strong><br />
effectively.<br />
b) How you value people <strong>and</strong> your attitudes towards<br />
them are also really important. We can learn to be<br />
more aware of our own<br />
<strong>and</strong> the impact these can have.<br />
c) We can develop our of how<br />
we feel about people who we see as ‘different’ from<br />
ourselves.<br />
d) It is useful to remember that<br />
is a two way process. The person asking <strong>for</strong><br />
<strong>in<strong>for</strong>mation</strong> may also be making assumptions about<br />
you <strong>and</strong> this may be affecting the communication.<br />
1<br />
<strong>Sharing</strong> <strong>in<strong>for</strong>mation</strong> <strong>for</strong> <strong>health</strong> <strong>and</strong> <strong>social</strong> <strong>care</strong><br />
For further <strong>in<strong>for</strong>mation</strong> <strong>and</strong> advice please contact:<br />
Knowledge Services Group, NHS Education <strong>for</strong> Scotl<strong>and</strong>, 1 Clifton Place, Glasgow G3 7 LD • Tel: 0141 352 2800<br />
email: knowledge@nes.scot.nhs.uk • www.knowledge.scot.nhs.uk/home/portals-<strong>and</strong>-topics/<strong>in<strong>for</strong>mation</strong>-partnership.aspx