ordinary meeting of council to be held on tuesday, 26 april 2005 at ...

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Ku-ring-gai Council Draft Management Plan 2005-2009 Where we want <strong>to</strong> <strong>be</strong> in 5 years • High degree <strong>of</strong> cus<strong>to</strong>mer satisfaction with Council’s services. • Viewed as a leading Council in the area <strong>of</strong> information management and technology. • Employer <strong>of</strong> choice. • Optimal efficiency <strong>of</strong> Council’s Call Centre through improved PABX Technology. • Expanded Cus<strong>to</strong>mer Service provision. • Expanded E-Business capability <strong>to</strong> including the ability for cus<strong>to</strong>mers <strong>to</strong> conduct business with Council electronically including but not limited <strong>to</strong> DA lodgement & tracking, online payments and Library transactions. What we will do this year • Implement Corporate Communications Strategy. • Continue <strong>to</strong> review corporate standards and procedures. • Produce statu<strong>to</strong>ry reports in accordance with legislative requirements. • Continue <strong>to</strong> integrate <strong>council</strong>s Geographical Information Data <strong>to</strong> s<strong>of</strong>tware systems across Council. • Assess the potential <strong>to</strong> expand the provision <strong>of</strong> cus<strong>to</strong>mer services across the <strong>council</strong> area. • Establish an organisational cus<strong>to</strong>mer service procedure. • Improve the capability for cus<strong>to</strong>mers <strong>to</strong> conduct business with Council electronically. Measuring our achievements in 2005/2006 Key Performance Indica<strong>to</strong>rs • Corporate Communications Strategy implemented. • Annual Report adopted and submitted <strong>to</strong> the Department <strong>of</strong> Local Government. 2 nd quarter Direc<strong>to</strong>r Community Services 2 nd quarter Direc<strong>to</strong>r Finance and Business • Management Plan adopted. 4 th quarter Direc<strong>to</strong>r Finance and Business • Council’s Land and Environment Court Costs reported <strong>to</strong> Council on a quarterly basis. Each quarter Direc<strong>to</strong>r Finance and Business Page 39
Ku-ring-gai Council Draft Management Plan 2005-2009 • Management Plan progress reported <strong>to</strong> Council within two months <strong>of</strong> the end <strong>of</strong> each financial quarter. • Report and analysis <strong>of</strong> NSW Department <strong>of</strong> Local Government Comparative data presented <strong>to</strong> Council. • Annual report <strong>to</strong> Council on resolutions which have not <strong>be</strong>en implemented with accompanying explanations. • Database <strong>of</strong> Council resolutions is kept up <strong>to</strong> date with responsible <strong>of</strong>ficers clearly nominated. • Annual report <strong>to</strong> Council on progress made on codifying Council policies for distribution <strong>to</strong> staff as operational manuals. • New bookings s<strong>of</strong>tware system for Council services implemented. • Capability <strong>to</strong> track DA’s electronically is in place. • Identify ways <strong>to</strong> improve Councils web based functionality <strong>to</strong> enable exchange information with Stakeholders online. Report <strong>to</strong> Council • Review the quality <strong>of</strong> cus<strong>to</strong>mer service and implement an organisational cus<strong>to</strong>mer service procedure. Each quarter General Manager 2 nd quarter Direc<strong>to</strong>r Finance and Business 4 th quarter General Manager Each week Direc<strong>to</strong>r Finance and Business 4 th quarter General Manager 3 rd quarter Direc<strong>to</strong>rs; Finance & Business, Open Space and Community Services 4 th quarter Direc<strong>to</strong>rs; Development & Regulation and Finance and Business 4 th quarter Direc<strong>to</strong>rs; Finance & Business and Community Services 2 nd quarter Direc<strong>to</strong>r Community Services. Expenditure Budget 2005/2006 $6,673,100 Revenue Budget 2005/2006 $42,338,800 General (Net) Funding ($35,665,700) Page 40
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ORDINARY MEETING OF COUNCIL TO BE H
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Owner: C A Building Pty Ltd To dete
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To consider a request by the Applic
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Section 69 of the
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efforts made by the Government and
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Ordinary Meeting of</strong
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Development & Regulation...........
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Replacement of Ass
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endangered ecologically communities
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THIS SCENARIO IS WITHOUT THE VARIAT
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challenge - securing Sydney’s wat
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Most of the urban
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Programme Biodiversity Sub
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Table 8 Proposed walking track site
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Regulation and enforcement Sub <str
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ushland. o Community Partnerships C
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• Implementation of</stro
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programme that allows for planned r
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effectively service our community.
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Principal Repayments New Loans Take
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Sportsgrounds Works $6,500,000 Aqua
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(vi) 8A NET 2005/2006 NOTIONAL GENE
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TOTAL $ *NB: Each element o
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14. CURRENT FINANCIAL INFORMATION (
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Externally Restricted Assets Budget
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15. IMPACT ON RATEPAYERS (i) Provid
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2005 • North Shore Times Edi<stro
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elative priorities of</stro
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correct and complete. DATE GENERAL
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