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ordinary meeting of council to be held on tuesday, 26 april 2005 at ...

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Ku-ring-gai Council<br />

Draft Management Plan <strong>2005</strong>-2009<br />

Where we want <str<strong>on</strong>g>to</str<strong>on</strong>g> <str<strong>on</strong>g>be</str<strong>on</strong>g> in 5 years<br />

• High degree <str<strong>on</strong>g>of</str<strong>on</strong>g> cus<str<strong>on</strong>g>to</str<strong>on</strong>g>mer s<strong>at</strong>isfacti<strong>on</strong> with Council’s services.<br />

• Viewed as a leading Council in the area <str<strong>on</strong>g>of</str<strong>on</strong>g> inform<strong>at</strong>i<strong>on</strong> management and technology.<br />

• Employer <str<strong>on</strong>g>of</str<strong>on</strong>g> choice.<br />

• Optimal efficiency <str<strong>on</strong>g>of</str<strong>on</strong>g> Council’s Call Centre through improved PABX Technology.<br />

• Expanded Cus<str<strong>on</strong>g>to</str<strong>on</strong>g>mer Service provisi<strong>on</strong>.<br />

• Expanded E-Business capability <str<strong>on</strong>g>to</str<strong>on</strong>g> including the ability for cus<str<strong>on</strong>g>to</str<strong>on</strong>g>mers <str<strong>on</strong>g>to</str<strong>on</strong>g> c<strong>on</strong>duct<br />

business with Council electr<strong>on</strong>ically including but not limited <str<strong>on</strong>g>to</str<strong>on</strong>g> DA lodgement &<br />

tracking, <strong>on</strong>line payments and Library transacti<strong>on</strong>s.<br />

Wh<strong>at</strong> we will do this year<br />

• Implement Corpor<strong>at</strong>e Communic<strong>at</strong>i<strong>on</strong>s Str<strong>at</strong>egy.<br />

• C<strong>on</strong>tinue <str<strong>on</strong>g>to</str<strong>on</strong>g> review corpor<strong>at</strong>e standards and procedures.<br />

• Produce st<strong>at</strong>u<str<strong>on</strong>g>to</str<strong>on</strong>g>ry reports in accordance with legisl<strong>at</strong>ive requirements.<br />

• C<strong>on</strong>tinue <str<strong>on</strong>g>to</str<strong>on</strong>g> integr<strong>at</strong>e <str<strong>on</strong>g>council</str<strong>on</strong>g>s Geographical Inform<strong>at</strong>i<strong>on</strong> D<strong>at</strong>a <str<strong>on</strong>g>to</str<strong>on</strong>g> s<str<strong>on</strong>g>of</str<strong>on</strong>g>tware systems<br />

across Council.<br />

• Assess the potential <str<strong>on</strong>g>to</str<strong>on</strong>g> expand the provisi<strong>on</strong> <str<strong>on</strong>g>of</str<strong>on</strong>g> cus<str<strong>on</strong>g>to</str<strong>on</strong>g>mer services across the <str<strong>on</strong>g>council</str<strong>on</strong>g><br />

area.<br />

• Establish an organis<strong>at</strong>i<strong>on</strong>al cus<str<strong>on</strong>g>to</str<strong>on</strong>g>mer service procedure.<br />

• Improve the capability for cus<str<strong>on</strong>g>to</str<strong>on</strong>g>mers <str<strong>on</strong>g>to</str<strong>on</strong>g> c<strong>on</strong>duct business with Council<br />

electr<strong>on</strong>ically.<br />

Measuring our achievements in <strong>2005</strong>/2006<br />

Key Performance Indica<str<strong>on</strong>g>to</str<strong>on</strong>g>rs<br />

• Corpor<strong>at</strong>e Communic<strong>at</strong>i<strong>on</strong>s Str<strong>at</strong>egy<br />

implemented.<br />

• Annual Report adopted and submitted <str<strong>on</strong>g>to</str<strong>on</strong>g><br />

the Department <str<strong>on</strong>g>of</str<strong>on</strong>g> Local Government.<br />

2 nd quarter Direc<str<strong>on</strong>g>to</str<strong>on</strong>g>r Community<br />

Services<br />

2 nd quarter Direc<str<strong>on</strong>g>to</str<strong>on</strong>g>r Finance and<br />

Business<br />

• Management Plan adopted. 4 th quarter Direc<str<strong>on</strong>g>to</str<strong>on</strong>g>r Finance and<br />

Business<br />

• Council’s Land and Envir<strong>on</strong>ment Court<br />

Costs reported <str<strong>on</strong>g>to</str<strong>on</strong>g> Council <strong>on</strong> a quarterly<br />

basis.<br />

Each quarter<br />

Direc<str<strong>on</strong>g>to</str<strong>on</strong>g>r Finance and<br />

Business<br />

Page 39

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