Purchasing Department Assessment Report ... - Kean University
Purchasing Department Assessment Report ... - Kean University
Purchasing Department Assessment Report ... - Kean University
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
<strong>Purchasing</strong> <strong>Department</strong> <strong>Assessment</strong> <strong>Report</strong> – 2011-2012 Academic Year<br />
Goals and Objectives:<br />
Mail Services:<br />
Goal 1: Seamless cooperation with <strong>Kean</strong> <strong>University</strong> departments for mail distribution.<br />
Objective Measurement of <strong>Assessment</strong> Timeline Results<br />
Action Taken<br />
(Closing the Loop)<br />
1.1: To maintain the highest<br />
standards of quality for delivery<br />
performance and services to the<br />
<strong>University</strong> students, faculty and<br />
staff.<br />
Satisfaction surveys conducted<br />
to evaluate the <strong>University</strong>’s<br />
perceived level of quality of the<br />
mail services department.<br />
Evaluated<br />
annually every<br />
June 1.<br />
Survey results indicated<br />
satisfaction levels of<br />
95%<br />
Based on these results the<br />
current policies will be<br />
maintained.<br />
1.2: To improve processes to<br />
facilitate ease of delivery for Mail<br />
Services to <strong>University</strong> departments.<br />
Catalog methods for mail<br />
distribution for later evaluation.<br />
Evaluated<br />
annually every<br />
June 1.<br />
Review of processes<br />
indicated that the<br />
established procedures<br />
are being maintained.<br />
Based on results, current<br />
policies will be<br />
maintained.
Change language