KB prezent. angl - Komerční banka

036 ➔037
Report of the Board of Directors
Human Resources
Komerční banka continued to implement technological and organisational changes in order to optimise the number of
employees. At the end 2003, the total KB headcount, including expatriates, was 8,233, of which 3,044 employees worked at
headquarters and 5,189 in the distribution network. The headcount reduction was in line with the Bank‘s three-year plan, and
compared to the end of 2002 the number of employees was down by 590, i.e. by 6.7%. The total headcount reduction
between 2001 and 2003 was 2,470 employees, i.e. 23.1%.
Evolution of the Headcount
15,000
12,000
9,000
13,356
10,708
9,299
8,823
8,233
6,000
3,000
0
1999 2000 2001 2002 2003
The number of staff was considerably influenced by the integration, in May 2003, of 212 employees from the subsidiary
ASIS; this followed on from the previous transfer of 258 employees from the subsidiary Reflexim to the Bank in the second
half of 2002. Without these transfers the decrease in the number of employees would have been even higher. The reduction
in the headcount was influenced inter alia by the gradual shrinking of the Remedial Management unit; on the other hand, the
number of employees was increased by the need to staff internal projects and increase the number of points of sale.
In January, all employees were assigned to new positions and a new compensation system was fully implemented. At the
same time, the process of aligning base salaries with the market level was started. As in previous years, wage developments
were the result of an agreement between the Bank, represented by Human Resources, and the Bank’s trade unions.
An integral part of the Bank‘s development is employee career building and the nurturing of the Bank’s own managers and
professionals. The recruitment and training of young, prospective, and talented colleagues is one of the main priorities of the
Bank. Last year, KB was awarded the prestigious prize of “Most Desired Employer of the Year” for university graduates in
2003 in a survey conducted among students from the most important Czech universities. This survey was run under the
auspices of the international student organisation AIESEC. The prize was awarded in the scope of the “Employer of the Year”
competition, where KB ranked among the top ten employers.
The development of business activities and the introduction of new products requires constant improvements in employees‘
professional skills. Therefore, special attention is paid to the training in the product range and to courses on communication
with customers. The Bank also provides its employees with language courses and training in information technologies and
managerial skills.
– During the year, the Bank provided the employees with 86,000 days of training, representing a year-on-year increase of 22%.
– More than 90% employees participated in training courses.
– On average, each employee spent an average of 11 days on training courses during the year.
Komerční banka extended its social benefits to include an offer of capital life insurance with employer contributions.
The maximum contribution by the Bank is CZK 500 per month; the Bank paid contributions totalling CZK 38.5 million.
Between March and the end of the year, 6,085 contracts were concluded.