KB prezent. angl - Komerční banka

The Distribution Network
Komerční banka offers its products and services through a branch network and direct banking channels (Phone, Internet and
PC Banking).
The branch network
In 2003, Komerční banka completed the restructuring of its branch network, a programme started in 2002. In the scope of
this process, changes were made to the number and appearance of the points of sale to ensure they were more in tune with
the needs of the Bank’s clients, and in the organisation of support activities for the distribution network.
By the end of the year, the distribution network for Individuals and Small Businesses had 335 points of sale throughout the
Czech Republic; 40 of these PoS were regional branches, in charge of other points of sale and performing certain support
activities within the distribution network. In 2003, KB opened twenty new branches, mainly in large cities. Most of the new
branches were established in Prague, Brno and Ostrava. New branches are opened in locations with large population
movements, where customers are served by three or four employees. The Bank has also relocated eight points of sale in its
efforts to shift business closer to the natural centres of cities. During the year, the Bank closed 3 branches and 9 smaller
points of sale in Makro stores.
The clients of the Medium Enterprises and Municipalities segment continue to be served through MEM business centres, of
which there are currently 39 throughout the Czech Republic.
The distribution network for Corporates includes 8 business centres located in large cities of the Czech Republic. During the
year, two business centres were merged into one in Prague.
During the year, support back-office activities were centralised at the level of regional branches. In Prague, these activities
were centralised at two back-office centres. The employees of these centres support sales representatives at points of sale,
file and update information about clients and passive and active operations in the information systems of the Bank, and
process payment orders within the national payment system.
Since October 2003, foreign payment operations have been processed centrally. At the end of the year the centralisation and
outsourcing of documentation for passive banking operations into one single location served by an external supplier started;
this project will be finished at the beginning of 2004.
A strong emphasis was placed on the development of the ATM network again last year. The number of ATMs increased
year on year by 79 to 519. The Bank also ran the gradual replacement of outdated ATMs with new ones.
Further development of the branch network and ATMs is planned for 2004. The opening of several new branches is being
prepared in large cities, along with a further extension to the ATM network. The modernisation of outdated ATMs will
continue as well.