National Quality Standards Framework (NQSF) - Homeless Agency

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Copyright © Minister for Health and Children, 2010 Office of the Minister for Children and Youth Affairs Department of Health and Children Hawkins House Hawkins Street Dublin 2 Tel: +353 (0)1 635 4000 Fax: +353 (0)1 674 3223 E-mail: omc@health.gov.ie Web: www.omcya.ie Published by Government Publications, Dublin ISBN 9-781406-425161 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission in writing of the copyright holder. For rights of translation or reproduction, applications should be made to the Head of Communications, Office of the Minister for Children and Youth Affairs, Hawkins House, Hawkins Street, Dublin 2, Ireland.
Contents Minister’s Foreword Acknowledgements v vi PART 1: Introducing the National Quality Standards Framework (NQSF) Background 1 Rationale for the NQSF for youth work 2 Values and core principles underpinning the NQSF 3 Criteria for engaging in the NQSF 3 PART 2: The NQSF Process Overview 5 Timeline for the NQSF 7 Step-by-step process of the NQSF Step 1: Meet with VEC Officer/NQSF Standards Officer and establish a NQSF Implementation Team 9 Step 2: Complete the Statement of Youth Work Practice 10 Step 3: Examine the 5 Core Principles – Identify outcomes 10 Step 4: Consider the 10 Standards – Select position on the scale of attainment 11 Scale of attainment 12 Falling between different points on the scale of attainment 12 Step 5: Engage in the external assessment process 13 Documentary evidence 13 Observations on practice 13 Focus groups with stakeholders 13 Step 6: Complete the Continuous Improvement Plan 14 Step 7: Complete NQSF Progress Report 14 Steps 8 and 9: Continue to update and progress actions in the CIP and complete NQSF Progress Report 16 Step 10: Review and Plan 16 Differences of opinion between the Implementation Team and the VEC Officer/NQSF Standards Officer 16 iii
Page 1: National Quality Standards Framewor
Page 6 and 7: PART 3: Self-Assessment by youth wo
Page 8 and 9: Acknowledgements The National Quali
Page 10 and 11: The NQSF will be introduced nationa
Page 12 and 13: ■ ■ Solution-focused - that the
Page 14 and 15: Figure 1: Overview of National Qual
Page 16 and 17: Figure 2: Timeline for implementati
Page 18 and 19: the team, with each member being af
Page 20 and 21: Scale of attainment The process inv
Page 22 and 23: Following the external assessment p
Page 24 and 25: Steps 8 and 9: Continue to update a
Page 27 and 28: Part 3: Self-Assessment by youth wo
Page 29 and 30: 3.3 Standards 3.3.1 Planning Sectio
Page 31 and 32: 3.3 Standards 3.3.3 Progression Sec
Page 33 and 34: 3.3 Standards 3.3.5 Policies and Pr
Page 35 and 36: 3.3 Standards 3.3.7 Strategy Sectio
Page 37 and 38: 3.3 Standards 3.3.9 Human Resource
Page 39 and 40: Part 4: External Assessment by VEC
Page 41 and 42: 4.3 Observations on practice Extern
Page 43 and 44: Part 5: Continuous Improvement Plan
Page 45: 5.3 Standards on Organisational Man
Page 48 and 49: 6.1 Progress Report - Self-Assessme
Page 50 and 51: 6.1 Progress Report - Self-Assessme
Page 52 and 53: 6.2 Progress Report - External Asse
Page 55 and 56:
NQSF Working Group Conor Rowley (Ch
Page 58:
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