National Quality Standards Framework (NQSF) - Homeless Agency

3.3 Standards 3.3.6 Governance and Operational Management Section 2: Organisational Management and Development
Youth work providers document and implement transparent and effective governance and operational management systems.
The indicators below describe what should be in place in support of this standard at each point along the scale of attainment. Please consider these indicators in relation to your organisation and
insert P beside the appropriate indicator. You may add any other indicators you think are appropriate.
Absent
P Acquiring P Achieved P Advanced P
1. Governance systems are unclear,
undocumented and not in place.
1. Governance systems are mostly clear,
documented and in place.
1. Governance systems are clear,
documented and in place.
1. Governance systems are clearly
documented and effectively implemented.
2. Operational management systems are
unclear, undocumented and not in place.
2. Operational management systems are
mostly clear, documented and in place.
2. Operational management systems are
clear, documented and in place.
2. Operational management systems are
clearly documented and effectively
implemented.
3. Roles, responsibilities and lines of
accountability are unclear.
3. Roles, responsibilities and lines of
accountability are mostly clear.
3. Roles, responsibilities and lines of
accountability are clear.
3. Roles, responsibilities and lines of
accountability are clear and effective.
4. Staff and management meetings are
unstructured and infrequent.
4. Staff and management meetings are
mostly structured, scheduled and
documented.
4. Staff and management meetings are
structured, scheduled and documented.
4. Staff and management meetings are
clearly structured, scheduled and
documented.
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5. Communication systems are unclear and
inadequate.
6. Governance and operational management
systems do not inform service
development.
5. Communication systems are mostly
clear and adequate.
6. Governance and operational management
systems mostly support service
development.
5. Communication systems are clear
and effective.
6. Governance and operational management
systems support service development.
5. Communication systems are clear and
effective, both internally and externally.
6. Governance and operational management
systems enhance service development.
Add any other indicators below:
In the relevant spaces below, please describe the evidence your organisation has in place in relation to the above indicators:
Having considered the above, identify a position on the scale of attainment that best reflects your organisation’s position in relation to this standard (mark P on a point on the scale below).
If you think your organisation is at different points on the scale of attainment in relation to the various indicators, choose a point on the scale that, overall, best reflects this position.
Absent Acquiring Achieved Advanced
Why have you chosen this point on the scale?