National Quality Standards Framework (NQSF) - Homeless Agency

Following the external assessment process, the VEC Officer/NQSF Standards Officer together with the Implementation
Team will revisit the scale of attainment and determine if the positions selected on the scale are an accurate reflection
of current status in relation to specific standards. This should be discussed between the two parties and the position
agreed, or adjusted if required.
Step 6: Complete the Continuous Improvement Plan
The agreed position on the scale of attainment should be the baseline in the Continuous Improvement Plan (CIP) of the
organisation and should represent the benchmark for progress and development. The CIP is a strategic summary of the
position and progress in relation to the NQSF’s 5 Core Principles and 10 Standards. It details the following information
(see Part 5: Section 5.1):
■■ identified areas for improvement;
■■ identified actions to address these areas;
■■ identified personnel and timeframe.
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The CIP should also inform the completion of the annual Progress Report. Therefore, it is essential that the actions
outlined are realistic, achievable, assigned and time-related.
Step 7: Complete NQSF Progress Report
The Progress Report (see Part 6: Sections 6.1 and 6.2) is to be completed and submitted annually, together with
Section 3.1 (Statement of Youth Work Practice), via your VEC Officer/NQSF Standards Officer to the OMCYA in the
4th quarter of each year. It consists of two sections:
■ ■ Section 6.1 is based on self-assessment and is completed by the Implementation Team each year.
The following information is required:
1. Organisation information.
2. Core Principles (5) – position and progress.
3. Standards (10) – position and progress.
4. Further actions and emerging issues.
5. Impact and improvement.