Manual Liquid Handling - John Morris Scientific
Manual Liquid Handling - John Morris Scientific
Manual Liquid Handling - John Morris Scientific
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On-Site<br />
service<br />
Gilson’s qualified technicians are available to visit your<br />
facility for any of the following:<br />
• Diagnosis: Check that your Gilson pipettes function<br />
correctly and are mechanically sound.<br />
• Repairs: Replacement of genuine spare parts.<br />
• Upgrade of Pipetman: Systematic replacement of key<br />
components with upgraded parts.<br />
• Pipette Clinics: Servicing of all Gilson pipettes. Servicing<br />
may include cleaning, decontamination, repair,<br />
(adjustment if needed) and calibration.<br />
The “Center of Excellence”<br />
label<br />
With a clear focus on developing the quality of service to<br />
the Gilson pipette users, the company launched the “Center<br />
of Excellence” audit campaign in 2005. The “Center of<br />
Excellence” label rewards the centers that fully fulfill<br />
all Gilson’s requirements. While no detail is overlooked,<br />
the main objective of the audits is to accompany the entire<br />
Gilson network towards excellence of their service. Audits<br />
provide guidance to support the implementation of the<br />
necessary means to achieve excellence.<br />
The Center of Excellence Certificate and the use of the<br />
numbered label ensure the highest quality of Gilson service<br />
and guarantee that the Service Center performs repairs and<br />
calibration according to Gilson’s requirements:<br />
1. Undergo regular Gilson audits on technical aspects,<br />
personnel skills, service quality and service offers.<br />
2. Follow regular training.<br />
3. Repair and calibrate in accordance with Gilson’s servicing<br />
procedures or procedures validated by Gilson.<br />
4. Repair the entire Gilson pipette range.<br />
5. Repair Gilson pipettes with genuine spare parts.<br />
6. Monitor environmental conditions.<br />
7. Use correct balances (including 6-digit balance to<br />
calibrate volumes < 20 µl).<br />
8. Maintain a comprehensive Service offer that includes:<br />
a. Diagnosis, repairs, and calibration by gravimetric<br />
method (ISO 8655 Standard).<br />
b. Maintenance.<br />
c. On-site pipette service.<br />
9. Comply with local standards and regulations.<br />
10. Refuse sales of Gilson spare parts to unauthorized<br />
companies.<br />
Companies that have successfully completed the Gilson’s<br />
recommendation program may use the Center of Excellence<br />
label as a graphic symbol to let clients know they have<br />
demonstrated the expertise<br />
required to diagnose, repair and<br />
calibrate.<br />
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