Achievement Award - St. Vincent's HealthCare
Achievement Award - St. Vincent's HealthCare
Achievement Award - St. Vincent's HealthCare
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<strong>Achievement</strong> <strong>Award</strong>,<br />
continued from page 1<br />
According to the American Heart Association, about 5.7 million people<br />
suffer from heart failure. <strong>St</strong>atistics also show more than 292,200 people<br />
die of heart failure each year.<br />
<strong>St</strong>. Vincent’s celebration<br />
Support Services<br />
Liaison Joins SVMC<br />
By Kathie Ford<br />
Marketing and Communications<br />
On the job as<br />
<strong>St</strong>. Vincent’s<br />
Support<br />
Services<br />
Liaison for<br />
just over two<br />
months,<br />
Catie Jones is<br />
excited about<br />
each day’s<br />
opportunities<br />
to focus on<br />
patients’<br />
experiences,<br />
<strong>St</strong>. Vincent’s Environmental Director<br />
Jonathon Tinkey welcomes Support<br />
Services Liaison Catie Jones.<br />
as they relate to the Housekeeping and Food<br />
and Nutrition departments. She says she goes<br />
home “so fulfilled” every day.<br />
Each day, Jones visits with new admits. “The<br />
patient interaction provides great customer<br />
service recovery opportunities,” she says. “We<br />
can understand and correct anything less than<br />
excellent.”<br />
“Even doing something small to improve<br />
a patient’s experience is important to the<br />
patients and many times it’s those things they<br />
remember,” Jones adds.<br />
As Jones visits with patients, she draws insight<br />
from past ministry experiences, including five<br />
years with Youth with a Mission and Mercy<br />
Ships ministries in Hong Kong, Mexico,<br />
Canada and the <strong>St</strong>ates.<br />
<strong>St</strong>. Luke’s celebration<br />
About Get With The Guidelines<br />
Get With The Guidelines ® is the American Heart Association/American<br />
<strong>St</strong>roke Association’s hospital-based quality improvement program that<br />
empowers healthcare teams to save lives and reduce healthcare costs by<br />
helping hospitals follow evidence-based guidelines and recommendations.<br />
For more information, visit heart.org/quality.<br />
Welcoming an opportunity to talk with a<br />
staff member about their patient experience,<br />
patients might reference concerns outside<br />
housekeeping and meals. “My position<br />
complements the work of the clinical staff,<br />
by putting a finger on the pulse of patients’<br />
experiences.” She adds, “We work together, as<br />
patients are the heart of our work.”<br />
<strong>St</strong>. Vincent’s Environmental Director Jonathon<br />
Tinkey says, “Our associates challenge themselves<br />
each day to fulfill our motto, CARES,<br />
which represents Compassion – Accountability<br />
– Respect – Enthusiasm – Service.” He adds,<br />
“Jones exemplifies that spirit every day!”<br />
SEPTEMBER 2010 7