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Achievement Award - St. Vincent's HealthCare

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<strong>Achievement</strong> <strong>Award</strong>,<br />

continued from page 1<br />

According to the American Heart Association, about 5.7 million people<br />

suffer from heart failure. <strong>St</strong>atistics also show more than 292,200 people<br />

die of heart failure each year.<br />

<strong>St</strong>. Vincent’s celebration<br />

Support Services<br />

Liaison Joins SVMC<br />

By Kathie Ford<br />

Marketing and Communications<br />

On the job as<br />

<strong>St</strong>. Vincent’s<br />

Support<br />

Services<br />

Liaison for<br />

just over two<br />

months,<br />

Catie Jones is<br />

excited about<br />

each day’s<br />

opportunities<br />

to focus on<br />

patients’<br />

experiences,<br />

<strong>St</strong>. Vincent’s Environmental Director<br />

Jonathon Tinkey welcomes Support<br />

Services Liaison Catie Jones.<br />

as they relate to the Housekeeping and Food<br />

and Nutrition departments. She says she goes<br />

home “so fulfilled” every day.<br />

Each day, Jones visits with new admits. “The<br />

patient interaction provides great customer<br />

service recovery opportunities,” she says. “We<br />

can understand and correct anything less than<br />

excellent.”<br />

“Even doing something small to improve<br />

a patient’s experience is important to the<br />

patients and many times it’s those things they<br />

remember,” Jones adds.<br />

As Jones visits with patients, she draws insight<br />

from past ministry experiences, including five<br />

years with Youth with a Mission and Mercy<br />

Ships ministries in Hong Kong, Mexico,<br />

Canada and the <strong>St</strong>ates.<br />

<strong>St</strong>. Luke’s celebration<br />

About Get With The Guidelines<br />

Get With The Guidelines ® is the American Heart Association/American<br />

<strong>St</strong>roke Association’s hospital-based quality improvement program that<br />

empowers healthcare teams to save lives and reduce healthcare costs by<br />

helping hospitals follow evidence-based guidelines and recommendations.<br />

For more information, visit heart.org/quality.<br />

Welcoming an opportunity to talk with a<br />

staff member about their patient experience,<br />

patients might reference concerns outside<br />

housekeeping and meals. “My position<br />

complements the work of the clinical staff,<br />

by putting a finger on the pulse of patients’<br />

experiences.” She adds, “We work together, as<br />

patients are the heart of our work.”<br />

<strong>St</strong>. Vincent’s Environmental Director Jonathon<br />

Tinkey says, “Our associates challenge themselves<br />

each day to fulfill our motto, CARES,<br />

which represents Compassion – Accountability<br />

– Respect – Enthusiasm – Service.” He adds,<br />

“Jones exemplifies that spirit every day!”<br />

SEPTEMBER 2010 7

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