Companies that Care Award - St. Vincent's Health System

St. Vincent’s HealthCare Associate Newsletter February 2011
SVHC Receives Jacksonville Magazine’s
Companies that Care Award
St. Vincent’s HealthCare was recognized during
Jacksonville Magazine’s ninth annual Companies
that Care awards luncheon for considering
“community responsibility and involvement a
part of corporate profits.”
St. Vincent’s HealthCare is committed to
providing quality healthcare to the poor and
underserved of Northeast Florida. Our Mobile
Health Outreach Ministry reflects our mission
to sustain and improve the health of individuals
and our community by providing medical care
to children and families who are without
adequate access and resources for primary
medical care.
mission
Rooted in the loving
ministry of Jesus as
healer, we commit
ourselves to serving all
persons, with special
attention to those who are
poor and vulnerable.
Our Catholic health
ministry is dedicated to
spiritually centered
holistic care, which
sustains and improves the
health of individuals and
communities. We
are advocates for a
compassionate and just
society through our
actions and words.
Front row (L-R): Stella Mouzon, Silvia Ochs, Blanca Baez, Brenda Luna, Linda Whitney,
Silvia Denkler, Marlene Fortune, Marta Valentin, Claudia DeLeon, and Mary Alice Phelan.
Back row (L-R): Scott Collins, Linda Parks, Tracy Smith, Justin Medina, Monica Fahey,
Bette Walk, Vicki Gnida, Amy Vigil, Catha Jones, and Sara Rowe.
Inside Mediscoop
3 Legends
5
6
9
Stroke Center
File Taxes
Symphony

SVHC System Director for Pharmacy
Services Named
Charzetta James Assumed New Role January 31
By Gene Miyamoto
SVHC System COO & EVP
It is a privilege to announce the
promotion of Charzetta James, PharmD,
MBA, MHA to St. Vincent’s HealthCare
System Director for Pharmacy Services.
Dr. James was previously SVHC
Pharmacy Manager focusing on patient
safety and quality management. Early in
her career, she worked as the Director
of Pharmacy for Riverside Hospital. She
has served nearly 23 years within our
health system. In her new role she will
be responsible for the health system’s
inpatient and outpatient pharmacy
services. She will lead the Pharmacy
Service’s improvement of quality,
operations and financial performance.
accredited Residency at Jackson
Memorial Hospital in Miami Florida.
She continued her professional
development and earned a Master of
Business Administration and a Master
of Healthcare Administration Degree
from the University of North Florida.
She is licensed in the states of Florida
and Georgia, holds a license as a
Consultant Pharmacist and is certified
in the area of pain management. In
her leisure time she serves as a board
member for Brooks College of Health
at the University of North Florida and
as Parliamentarian for Alpha Kappa
Alpha, Inc., an organization dedicated
to community service. She also enjoys
spending time with her husband,
children and grandchildren.
L
Dr. James received her Doctorate of
Pharmacy degree from Florida A&M
University. She completed an American
Society of Health System Pharmacists
Please join me in congratulating
Dr. James as she begins her new role
with St.Vincent’s HealthCare leadership.
Good Neighbors
By Gene Miyamoto
SVHC System COO & EVP
Recently, we have received several complaints from
neighbors along St. Vincent’s and St. Catherine’s property
lines due to the activities of a few associates.
Whether during work time or breaks, on-campus or off,
associates are expected to be good representatives of
St. Vincent’s and maintain good relationships with our
neighbors and the community at large. Associates are
asked to not cause our neighbors to raise complaints
about St. Vincent’s, our associates or physicians, due to
actions (such as but not limited to smoking, loitering,
littering or arguing) on-campus or off-campus near our
neighbors’ homes.
The courtesy and wonderful community representation
of our associates is greatly appreciated. For nearly all of
us this is common courtesy, but a few associates need a
reminder. This note is to remind just a few associates to
remember to represent St. Vincent’s in a way consistent
with our values. Associates causing complaints from
neighbors will be guided through the corrective action
process to assure we remain a good neighbor.
Thank you.
2 FEBRUARY 2010

LEGENDS
Service Excellence
By Paula Naugle
Service Excellence
Once again, we are excited to share the
stories of our Service Excellence Legends,
associates within our Ministry that
demonstrate their commitment to the
Mission and Core Values of St. Vincent’s
HealthCare.
Jason Zamora, an occupational therapist
at SVMC, was recognized for his
willingness to help patients by going
above and beyond his job. A nursing
unit said Jason assisted them in putting
a patient, who had not been out of bed
in a long time, into a recliner. Then,
while they were getting the patient situated,
Jason changed the bed sheets. The
patient had no inclination to do therapy
but Jason used every opportunity to
motivate the patient and his wonderful
attitude was appreciated by the patient
and the nursing staff! Thank you, Jason,
for helping the patients and your fellow
associates.
As an ACP on 4 East, Alden Mustard
is always a vital part of the team but
she showed true team spirit by helping
transport a patient from her 4 East unit
to the ICU. Even though it was not her
patient, Alden was quick to help. Unfortunately,
the patient ended up coding enroute.
Alden remained calm and helped
the code team stabilize the patient. Alden’s
peers say this is an example of the
consistent dedication she demonstrates
as she helps patients and peers. Alden
responds to all alarms whether it is her
patient or not and is always willing to
help no matter the situation.
As a social worker at St. Luke’s Hospital,
Cindi Hunter serves the poor within
our ministry everyday. Recently she
showed her ongoing commitment to
the Mission and Core Values by literally
giving the coat off her back. Hunter
had a patient who was being discharged
from the hospital on one of the coldest
days of the year and did not have a
coat. Normally, the clothing closet at
St. Luke’s is well stocked but, due to the
excessive number of freezing cold days
this year, all the coats were gone. Hunter
provided the very coat off her back to
the patient to wear home. The nursing
staff says Hunter shows dedication to
her patients in many ways that go unnoticed
every day. They want to make
sure people realize how much she does
to help our patients.
Colleen Welsh, an RN in Cardiopulmonary
Rehabilitation, brought the Core
Value of Creativity to life by creating a
bulletin board in the Outpatient Cardiac
Rehab facility to recognize military
veterans on Veteran’s Day. With their
permission, Colleen used pictures of
the soldiers when they were in service,
which for many was decades ago. Some
of them also gave current pictures for
the board. The veterans gave Welsh a
small bio with their names, branches of
service and years of service. The veterans
in the Cardiac Rehab program are
so excited to be shown on the “Wall of
Fame” that the bulletin board remains
up, in spite of plans to take it down
after a few weeks. New veterans coming
into the program ask to be included on
the board and it has become a talking
point and source of pride for everyone
who visits the Outpatient Cardiac gym.
Please join us in congratulating our
latest Service Excellence Legends!
FEBRUARY 2010 3

Be Informed
TIME is
Running Out
Changes Reflect Our
Growing Ministry
Randy Hartley and Lorraine Keith
Assume New Leadership Roles
Deadline to Submit
2010 Health or
Dependent Spending
Claims is March 31
By Nicole M. Samuels
Human Resources
March 31 is the deadline to submit
claims for your 2010 Health or
Dependent Care Spending account.
Claim forms are in the Compensation
& Benefits Office, Room
10-046, or you can print the claim
form from the St. Vincent’s Intranet
located under the forms section.
Claim forms should be mailed directly
to ADP at the address on the form
or faxed. If you have any questions,
please call ADP at 866-999-4372.
Also, be sure to check the intranet
for very important information
regarding changes to reimbursement
for over-the-counter medications
brought on by healthcare reform.
These changes were effective
January 1, 2011.
Time is running out — make sure
you don’t lose your money!
4 FEBRUARY 2010
St. Vincent’s HealthCare announces
some changes that reflect our growing
healthcare ministry. As our physician
enterprise rapidly expands, additional
leadership support is needed to
provide a strong foundation. Randy
Hartley has been tapped to serve as the
Vice President Operations, Physician
Enterprises. In this position he will
oversee all physician initiative operations
for St. Vincent’s HealthCare.
“I am very pleased Randy is making
this transition for us. He has the skills
to dedicate the leadership we need
to maximize operations, throughput,
alignment and quality of all employed
physician practices with over 100
physicians and physician extenders,”
said Moody Chisholm, CEO,
St. Vincent’s HealthCare.
Randy has served as the Vice President,
Administrator for St. Luke’s
for the past two years, with oversight
responsibilities for all operations.
He was at the helm during the
Mayo transfer and established warm
working relations with the medical
staff. Initially hired by St. Vincent’s in
2005, Randy served as the Director
of St. Vincent’s Family Medicine
Center through 2007. He is a retired
Air Force Colonel.
Lorraine Keith will assume Randy
Hartley’s responsibilities at St. Luke’s
in a new combined role of Chief
Operating Officer/Chief Nursing
Officer. Lorraine was hired by
St. Vincent’s Medical Center as the
Director of Critical Care and the
Emergency Department in July 2000.
Her experience includes directing
inpatient, outpatient, pre-hospital
care and service lines. It is often stated
that her nursing experience is not only
a mile wide but a mile deep! Lorraine
transitioned to St. Luke’s in the fall
of 2010 to provide nursing support.
Lorraine’s 30 years of operations
experience made it clear she can
handle additional responsibilities.
Lorraine will report to Donnie
Romine, President of St. Luke’s
Hospital, and will be responsible for
inpatient and outpatient services.
Donnie Romine shared these thoughts
about partnering with Lorraine, “She
brings significant executive leadership
experience to the St. Luke’s Ministry.
Her nursing background and her track
record of successful service line development
make her a natural fit to lead
our clinical and operations initiatives.
I’m excited to have Lorraine on the
St. Luke’s team.”
Please join us in congratulating both
Randy and Lorraine as they assume
their new responsibilities.

St. Vincent’s Medical Center Earns
Advanced Primary Stroke
Center Designation
from the Joint Commission
St. Vincent’s Medical Center is home to
Jacksonville’s newest Advanced Primary
Stroke Center. The hospital received the
official designation from the Joint Commission
after an on-site review in December.
The Joint Commission Gold Seal
of Approval, as its known, is given to
centers that make exceptional efforts to
foster better outcomes for stroke care.
“Time equals brain
when it comes to
stroke care. The
more time that
passes, the more
damage stroke can
do to the brain. It
is crucial for a person
having a stroke
to seek medical treatment
immediately and
where they seek that care can make the
difference between life and death. We are
proud to offer patients an advanced level
of stroke care at SVMC,” said Dr. Ravi
Yarlagadda, neurologist with the SVHC
Spine & Brain Institute.
“We work closely with our EMS partners
and have established stroke protocols.
This includes the development of a highly
qualified stroke team. That team is called
into action every time EMS alerts us that
a stroke patient is coming to SVMC. It
ensures we are mobilized to respond to
these critical patients quickly, 24 hours
a day, 365 days a year,” said Jennifer
Crews, Director of Neurosciences and
Orthopedics at SVHC.
“I am inspired by the dedication of our
medical teams across disciplines at both
of our hospitals to provide the highest
levels of care. This Advanced Primary
Stroke Center designation is the result
of hard work from many clinicians but
ultimately it is a win for our patients and
for that I am most proud,” said Moody
Chisholm, CEO of St. Vincent’s Health-
Care.
Soon after receiving this designation,
Cynthia Hailey-Moore, Stroke/Chest
Pain Coordinator, reported, “We are
receiving a bronze award from the AHA
for demonstrating at least an 85 percent
compliance in at least seven stroke
measures over a 90 day period (October
– December.) This is a great kick-off for
our Stroke Center.”
The Joint Commission’s Primary Stroke
Center Certification program was developed
in collaboration with the American
Stroke Association in 2003. For more
information, visit www.qualitycheck.org.
For information on St. Vincent’s Spine &
Brain Institute visit www.jaxhealth.com.
Stroke Center associates come from various areas of care throughout the hospital. Pictured L-R
are: (Row 1) Aida Tobola, 4E; Jennifer Workman, 4100; Kathy Koenig, 4E and 4C Manager;
Salema Davy, 4E ANM; Tori Degelmann, 4E; Stephanie Bywater, OT.
(Row 2) Tyshell Hunter, care management; Erin Fletcher, 4100; Claribel Parks, laboratory;
Cathy Courtney, ER Manager; Dr. Huson Gilberstadt, ER; Meredith Rodriguez, speech therapy;
Lori Gobble, 4E; Diane Fox, ER CRC.
(Row 3) Meredith Harlow, social work; Cynthia Hailey-Moore, Stroke Coordinator;
Sheris Fogarty, 4E; Sara Dean, Interim Director Telemetry; Rosa Holsey, 4E ANM;
Heather Parrish, 4E; Amy Maguire, 4E; Krista Boniecki, PT. Stroke Center Medical Director
Dr. Ravi Yarlagadda was unavailable for the picture.
FEBRUARY 2010 5

Calling All
Artists and
Crafters
File Your Taxes For FREE –
Save The Fee
Keep ALL of Your Tax Refund
By Phyllis Appleby
By Phyllis Appleby
It’s that time again! The SVMC
Associates’ Arts and Crafts Show and
Sale will be held Friday, May 6. This
is the Friday before Mother’s Day –
a great gift buying time!
We are looking for associates, volunteers,
physicians and Club 55 members
who want to showcase their talents.
Some of the categories included are:
• Painting
• Crafts
• Quilting
• Pottery
• Candles
• Wood working
• Photography
• Holiday ornaments & decorations
• Scrapbooking
• Sewing
• Floral
• Basket Making/Weaving
• Jewelry
• Stained Glass
• And many others!
Be a part of this fun event and share
your talents.
For more information contact
Phyllis Appleby at 308-8574 or
phyllis.appleby@jaxhealth.com.
United Way’s Real $ense Initiative is coming to St. Vincent’s and St. Luke’s. IRS
certified and trained tax professionals will help you do your taxes for FREE. To
participate, total family income should not exceed $56,000. Certain restrictions
apply.
When filing your taxes you must bring:
• Photo ID
• Social Security Card or ITIN and birthdates for all persons listed on tax return
• Income statements or W2s for each job – pay stubs will NOT be accepted
• All 1099 forms received
• Copy of last year’s Tax Return Form (2008)
• Any other official documents providing qualified deductions (such as Child
Care Credits, Higher Education Credits, etc.)
FREE tax preparation and online filing:
• Tax professional will prepare your taxes with you for FREE
• Get your taxes filed online for FREE for a faster return
• You may request return by direct deposit for an even faster return
• Total Family Income should not exceed $56,000
• Depending on your income, you may be able to take advantage of the
Federal Earned Income Tax Credit
ON-SITE TAX PREPARATION AND ONLINE FILING
ST. LUKE’S
March 15: 9 a.m. to 3 p.m., Joe Adams Bldg. Room 2030
March 17: Noon to 6 p.m., Joe Adams Bldg. Room 2030
ST. VINCENT’S
March 16: 9 a.m. to 3 p.m., Education Center, 1st floor
Heart and Vascular Bldg. on King Street
March 18: Noon to 6 p.m., Education Center, 1st floor
Heart and Vascular Bldg. on King Street
Appointments are preferred and are scheduled every 45 minutes. Walk-ins
are welcome but will have to be worked in. Please call Phyllis at 308-8574
to schedule an appointment.

Brighten Your Day Committee Gives Kudos to
Daughters of Charity
The Brighten Your Day Committee works to improve
patient satisfaction and the patient experience; show
appreciation and recognize associates and departments
for their bright spirits.
The committee recognizes associates throughout the
hospital for their positive attitudes. Brighten Your Day
Committee members recently recognized SVHC Daughters
of Charity, Sr. Cora Anne Signaigo, Sr. Patricia Nee,
Sr. Clare Marie Angermaier and Sr. Virginia Ann Brooks
for their bright spirits and the positive impact they have on
associates and patients. (Sr. Joan Drega was not available
for the picture.) Committee members pictured with the
Sisters are (L-R): Tanya Joiner, Justine Frady, Jackie
Andrue, Leon Collins, and Michelle Brown. The committee
always presents something special to those they are
recognizing. This time they offered a cake topped with a
chocolate Daughter of Charity made by Hannah McKay,
daughter of Catie Jones, Support Services Liaison.
Positive, energetic associates throughout the SVHC are
invited to join the Brighten Your Day Committee. For
more information, please contact ECS at 308-8850.
Diabetes
Update
2011
CORPORATE RUN
Start training and get ready to contribute to our team’s
effort to win the Corporate Run again this year!
Corporate Run 5K 2011
5:30 p.m., Thursday, April 21
Metropolitan Park
1410 Gator Bowl Blvd.
For more information, contact Brad Mason, 308-7741 or
brad.mason@jaxhealth.com.
Presented by Education and
Organizational Development
Tuesday, March 29
St. Vincent’s Medical Center
Terry Conference Center
4th floor, DePaul Bldg.
7 CEU’s for Nurses
Registration deadline: March 21
Cancellation deadline: March 18
SVHC Associates $50
Nursing Students $25
All Others $75
Course fee includes course
materials, continental
breakfast and parking.
For more information, contact Kendra Hammond-Jones,
296-3803, or khammond-jones@jaxhealth.com

From the
Heart
Associates Live the
Mission as They Care
for Co-worker
Child Seriously Injured and
Home Destroyed by Fire
On Monday afternoon, January 17, the
home of SVMC Environmental Services
associate, Johnel Kirk, caught on fire
while she and her daughter were napping.
Awakened by the smell of smoke,
Johnel was able to rush to her three
year old daughter’s room and pull little
Maya out of the densely black, smoke
filled room. By the time she reached
the neighbor’s house, her home was
engulfed in flames – sadly they lost
everything.
Little Maya was admitted to the
Pediatric ICU at Shands Gamesomely
for injuries due to burns and smoke
inhalation. She has since been transferred
to the hospital’s burn unit.
Thankfully she will not require any
skin graphs for the burns she sustained.
Johnel suffered mild smoke inhalation –
but is doing fine, and is able to stay by
her daughter’s side while she remains
hospitalized. Thankfully, the landlord
has another place for mother and
daughter to move into when they
return to Jacksonville.
The call for donations went out to
SVHC associates and the immediate
response was so amazing that within
a matter of days enough furniture,
clothing and household supplies were
donated to furnish their new place of
residence - meaning no more donations
will be necessary. Along with all of the
material donations, Johnel also received
numerous donations of money and time
8 FEBRUARY 2010
that will allow her to stay with Maya
while she continues to heal.
The Brighten Your Day committee
expresses gratitude to associates and
gives this update: “A big, hearty thank
you to all those who joined to help
rebuild the lives of our fellow associate,
Johnel Kirk and her daughter
Maya. Little Maya is progressing well
and Johnel reports that if all goes well,
they’ll be able to return to their new
home soon. Thank you for your gifts,
prayers and tangible outpouring of
love to this precious family. This is
just another example of how we live
our mission everyday by taking care of
those in need!”
SVMC associates (L-R) James Caudle,
Tiffany Johnson, Jackie Andrue, and
Patricia Long organize donations for
Johnel Kirk, who lost her home in a
January fire.
First Coast Energy’s Daily’s
and Shell Campaign Supports
St. Vincent’s Mobile Health
Outreach Ministry
By Molly Haston
St. Vincent’s HealthCare Foundation
First Coast Energy’s Daily’s and Shell
convenience stores will offer customers
an opportunity to support St. Vincent’s
Mobile Health Outreach Ministry
(MHOM). Miniature paper buses that
represent St. Vincent’s mobile units
will be sold in denominations of $1,
$5 and $20 at 90 Daily’s/Shell locations
throughout Florida. Annually the
ministry provides more than 45,000
free medical services to children and
their families at a cost that exceeds $2
million. These families do not have
adequate access and/or resources for
primary care and would likely go without
if not for the free services.
“St. Vincent’s HealthCare Foundation
is grateful for this partnership with
First Coast Energy, LLP to not only
raise funds for our important Mobile
Health Outreach Ministry but to bring
awareness to a program that provides
desperately needed healthcare services
to thousands each year,” said Jane R.
Lanier, Executive Vice President and
Chief Development Officer of
St. Vincent’s HealthCare Foundation.
Please show your support and stop by
your local Daily’s/Shell store!

Staying in Tune
with Symphony
The next several issues of Mediscoop
will feature Symphony articles to keep
readers up to date on its development.
In January’s issue, we discussed what
Symphony is and how it affects us.
In this article, we want to discuss the
scope of Symphony.
Q: What is the scope of the changes in
the areas of Finance, Human Resources
and Supply Chain?
A: The scope of Symphony will unite
Finance, Human Resources and Supply
Chain processes across all Ascension
ministries. Some of the processes will
be administered through the Ministry
Service Center in Indianapolis and
others will be handled by the local
ministry.
The scope of Symphony’s efforts
within the functional areas of Finance,
Human Resources and Supply Chain
was finalized during the Design phase.
Accounts Payable, Payroll and Contracting
are some of the functions
that will be administered through the
Ministry Service Center. Workforce
Planning, Departmental Accounting
and Inventory Control are some of the
functions that will be handled through
the local ministry.
Additionally, other functions are not in
scope. These are aspects of the functional
area that are ministry specific or
that might be driven by the regional
market. Compensation is one of those
functions in Human Resources. In future
articles and as we get nearer to our
Symphony deployment date, we will
continue to clarify what is in scope,
what is not, what will be handled by
the Ministry Service Center in Indianapolis
and what will be handled
locally. All associates will have training
to assist with these changes.
Read previous Symphony articles in
these Mediscoop issues:
November 2009 Page 2
March 2010 Page 2
January 2011 Page 5
The Walk of Hope Boutique Offers the
Latest Jewelry Fashion Trends
If you’re looking for the latest jewelry fashion trends, visit
the Walk of Hope Boutique and check out the selections of:
• Heavy, bold metals for fashion necklaces and bracelets
• Bold color combinations include a deep “red-pink”,
tangerine orange, electric blues and purples, deep teal,
all grounded with deep golden and brown hues.
Chocolate gold is HOT!
• Rhinestones and Venetian glass
• Bold, faux Pearls, glass and metal.
• Gigantic hoop earrings and large, cascading chandelier
fashion earrings
• Large, over-the-top stretch bands and adjustable band
fashion rings
• A new focus on eco-friendly, green, recycled jewelry
• Dual tone and multi-tone fashion jewelry
• Brilliant, faux crystal and gemstone pendants
• Large, chunky necklaces
Frankie Gross and Jane Daniels invite you to visit the Walk of
Hope Boutique for the latest in jewelry and so much more!
Visit the Boutique, located on the second floor of the Mary
Virginia Terry Cancer Center, Monday – Friday, 9 a.m. to
4 p.m. They also offer much more than jewelry including
purses, caps, wigs and t-shirts. You can even get your hair
cut and styled there!
FEBRUARY 2010 9

Men’s Health Issues
FACT VS. FICTION
Tues., March 8
St. Vincent’s
Medical Center
SVMC Food and
Nutrition Associates
of the Month
Recognizing
December Honorees
Each month, SVMC Food and Nutrition
associates select one or two of their
peers for outstanding work in meeting
department goals and for displaying
St. Vincent’s Core Values.
For December, we are pleased to
recognize Tim Gipson as the Associate
of the Month and Tracy Sturms as the
Rookie of the Month.
Congratulations and thank you,
Tim and Tracy, for your outstanding
work and commitment to St. Vincent’s
Core Values!
TOPICS
The Truth About Erectile
Dysfunction and
Male Urinary Incontinence
C. Herman and Mary Virginia
Terry Conference Center
DePaul Building, 4th Floor
Registration 6 p.m.
Event begins 6:30 p.m.
Sponsored by St.Vincent’s HealthCare
together with McIver Urologic Clinic
and Coloplast
Featuring
Dr. Sagar Shah and Dr. Mark Homra
Light refreshments will be served.
If you or your spouse is interested in
learning more about these conditions,
please call 1-877-300-6754 to register.
10 FEBRUARY 2010
Gift Shop
Survey Results
By Edie Foy
Gift Shop Manager
You asked. We listened. We’re already
meeting some of the Gift Shop requests
that came through our online and paper
surveys. Visit the Gift Shops at SLH and
SVMC and you will find:
• Delicious truffles, including two
new flavors
• A greater variety of greeting cards
• New products arriving daily.
Thanks to all who participated in the
surveys! Remember, we are always open
to suggestions – you don’t have to wait
for another survey to let us know what
you would like to see in the Gift Shops.

Introducing St. Vincent’s 5 North
By Kendra Dixon
St. Vincent’s 5 North is a demanding 30 bed
telemetry/medical overflow unit. We treat
patients with heart failure and various other
conditions. This unit is one of the oldest in
the hospital but the staff are well informed
and knowledgeable of best practices in a
variety of care scenarios. The associates on
5 North are proud of the excellent care
offered to patients and their family and have
been recognized for their hard work.
Our commitment to excellence has resulted
in receiving the Get with the Guidelines
Heart Failure Bronze Achievement Award
from the American Heart Association.
We are also very proud of our most recent
accomplishment. Along with St. Luke’s, we
received Advanced Certification from the
Joint Commission for heart failure care.
The honor has only been given to two
other hospitals in Florida and just 21
other hospitals in the entire nation.
Our patients receive disease specific education, an interactive/hands-on class called Heart Huddle and teaching at the bedside by
our excellent nursing staff.
Our success is the result of a multidisciplinary team approach that includes physicians and representatives from all departments
that serve our patients. With this approach, our patients are ready to learn about and take control of their medical conditions.
Leadership for 5 North includes Director Jerry Boechler, Nurse Manager Deborah Lott, Assistant Managers Kendra Dixon and
Cassandra Stafford and Clinical Resource Coordinator Stephanie Moore.
Our department’s slogan is TEAM:
Together
Everyone
Achieves
More
FEBRUARY 2010 11

St. Vincent’s Auxiliary
Events Support SVHC
You are invited to another great Everything $5
sale in March. When you participate in these
St. Vincent’s Auxiliary fundraisers or purchase
from the Gift Shop, you benefit and so does
SVHC.
Proceeds from 2010 vendor sales, such as the
uniform and gold buy back sales, contributed
more than $12,000 to their Scholarship Fund;
$2,750 to the Vincentian Fund and $1,000 to the
Daughters of Charity Retirement Fund.
Plan now to attend the sale and know you
are helping others who benefit through our
community outreach.
March 30-31: Everything $5 sale, including
jewelry, Pashminas, handbags, etc. Located in
the DePaul lobby waiting room.
Want to Start a Parish Nurse/
Faith Community Nurse Ministry
at Your Church?
Parish Nurse Curriculum
Preparation Course Offered
The Parish Nurse Curriculum Preparation course provides a
foundation for nursing practice that can be integrated within the
theologies of individual faith communities. If you are interested in
attending the course, you are asked to submit a letter of support
from your pastor with your registration.
Part I
April 15 - 16 7:30 a.m. to 4:30 p.m. $150
Part II
May 20 - 21 7:30 a.m. to 4:30 p.m. $150
River Lounge, Seton Hall, St. Vincent’s Medical Center
Upon completion of Part I and Part II, you will receive 32 contact hours
and a Parish Nurse pin.
Space is limited, so please register as early as possible. The deadline to
register is March 28. For more information, call the Parish Nurse office,
308-7558, or email Linda Bonanno at lbona001@jaxhealth.com.
Play TPC Sawgrass
& Bring Medical Care
to Children
in Northeast Florida
Premier Charity Golf Tournament
March 28-29, 2011
TPC Sawgrass
• Play 2 days of unforgettable golf on
2 extraordinary courses
• Play with your company, play with your
customers, play with your team
• Packages and sponsorships start at $6,000
Proceeds benefit St. Vincent’s Mobile Health Outreach Ministry
For Package and Sponsorship information, call Molly Haston
at (904) 308-7007 or molly.haston@stvincentshealth.com
12 FEBRUARY 2010

Wellness in the New Year
SVMC Associates
Buy Into Improving
The Environment
Three “choose to reuse”
products available
By Allan Darby
St. Vincent’s HealthCare is committed to
providing associates wellness opportunities.
Those include:
Associate Fitness Center, SVMC
• $70 per year: payroll deduction
• Open 24/7
• Cardio, Strength and Flexibility
• Towel service
• Vending Machine
• Lockers
• Contact: Jennifer Jones, Health and
Wellness Coordinator: 308-8612
Associate Wellness Council
• Join the discussion about wellness and
contribute ideas and suggestions.
• Meetings every other month
• Contact: Jennifer Jones: 308-8612
Corporate Care Works: Employee
Assistance Program (EAP)
• Focus on stress management,
communication, mental wellness and
family support.
• FREE to associates and their dependants.
• 24 hour EAP helpline: 800-327-9757
Diabetes Education Classes
• FREE to associates and family.
• Classes available in Spanish.
• Call 308-7534 to register.
Fit 4 You Fitness Services: Boot Camps,
SVMC
• Mondays and Wednesdays: 5 to 5:45 p.m.
• Outside River Lounge in grassy area on river
• Contact: Jennifer Jones: 308-8612
Smoking Cessation
• AHEC and Cardiopulmonary Rehab
• Tuesdays: 2:30 p.m.
• FREE to associates and public
• Other classes and times available at other
locations in community.
• Call 877-784-8486 to register.
Weight Watchers @ Work
• Thursdays: Noon to 12:45 p.m.
• Room 118, Across from River Lounge
• Contact: Jennifer Jones: 308-8612
Yoga with Sr. Andrea
• Mondays and Thursdays
• 4:30 pm to 5:30 pm
• Spirituality Center
Yoga with Mary Chattin
• Wednesdays
• 5:30 to 6:30 p.m.
• Spirituality Center
• Contact Dane Fountain: 308-1446
Zumba with Debi Wilson: FREE
• Mondays, Wednesdays and Fridays: 7:30 a.m.
• River Lounge, SVMC
• Contact Debi Wilson: 308-8285
Zumba at St. Catherine Labouré Manor:
FREE
• Tuesdays and Thursdays: 4 to 4:30 p.m.
• Bryan Burleson: 308-4719
• Shelia Matchett: 308-4649
Since April 2010, associates have
reduced St. Vincent’s solid waste by
20%! In large numbers associates
are taking advantage of one of three
“choose to reuse” products now
available at SVMC.
Those options include:
New, reusable Thermo Carmugs (16 oz.)
Purchase price $1.30 (includes drink)
Refill at Dillon or Berg’s anytime $.99
Reusable cup (22 oz.)
Purchase price $1.30
(includes drink)
Refill at Dillon or Berg’s
anytime $.99
Reusable Clamshell food container
Purchase price $4.50
Save $.25 each use.
Our associates are helping the
environment and saving cash at the
same time. The reusable cups are
so popular close to 5,400 have been
sold.
Thank you for reducing our solid
waste and contributing towards a
cleaner environment!
FEBRUARY 2010 13

By Paula Naugle
Service Excellence Coordinator
Spirit Card Recipients
St. Vincent’s HealthCare Spirit Cards provide an excellent way to recognize co-workers for going above and beyond the call of
duty for a patient, patient’s family or in helping other associates.
If you know someone who should be recognized for going above and beyond the call of duty, you may fill out a Spirit Card on this
person through the Intranet or contact Paula Naugle, the Service Excellence Coordinator, at 296-5843. Spirit Cards are available
under Associate Services, located at the top right of the Intranet Home page. Please be sure to include the associate’s last name and
unit so we may ensure they are properly recognized. The Spirit Card will be sent to the Service Excellence Coordinator, who will
send a copy to the associate being recognized and the appropriate manager(s).
SPIRIT CARD RECIPIENTS FOR JANUARY
Abbott-Nash, Michelle
Aguirre, Lettie
Albertie, Jenette
Alfonso, Jenny
Alicea, Joanne
Alipio, Chad
Allen, Gloria 2
Almazan, Jeff
Alquizar, Celina
Alston, Laverne
Ambong, Mary Grace 3
Anderson, Tach 2
Appel, Mark
Appleby, Phyllis
Arceo, Katrina
Arro, Eric
Bailey, Matthew 2
Baldasso, Penny
Baldwin, Rene
Ball, Andre
Barrett, Meghan 2
Barron, Karlena
Barrow, Kim 2
Barrs, Susan
Battle, Shekera
Bell, Amanda
Bennetheun, Ted 2
Bennett, Sara 3
Bielski, Melissa 2
Bilbrey, Regina
Bilyard, Daniel
Boarders, Monique
Bodden, Chris
Boggan, Iantha 2
Bolanos, Kim
Bolena, Cris
Boniecki, Krista
Booker, Laquita
Bouchereau, JoAnne
Boyd, Cathy
Boyd, Christine
Bracelet, Jackie 2
Brown, Lashuna 5
Brown, Matekia
Brown, Maurice 2
Buchanan, Lisa
Bullard, Stacey
Butler, Judie
Bywater, Stephanie
Cain, Robert
Canady, Anna
Canady, Rick
Canazon, Jackie 2
Carnes, Casandra
Castleberry, Rebecca
Chahlavi, Dr. Ali
Chapman, Tammy
Chavis, Camielle 3
Cheatham, Ros
Chiong, Karissa
Chirico, Nicole 2
Chu, Jennifer 3
Clemons, Kayla
Cobb, Zina
Cockrell, Josh
Coffey, Angel
Colleton, Bernetta
Collins, Caleb
Collins, Ethel
Collins, Tammy
Cooper, Evetta
Coulanges, Oreste 2
Counts, Martha
Coyne, Martha
Crawford, Carter 3
Crawshaw, Wayne
Crews, Teri Kay
Crisante, Thu
Crissen, Katrina
Crosby, Elizabeth
Crosswhite, Kim
Cumming, Bendu
Cupid, Tracy
Dame, Dawn
Dandoy, Iris
Daniels, Taneika
Daughtery, Courtney
David, Sebastian
Davis, Candace
Davis, Dewayne 2
Davis, Norma
Davy, Salema
Dedmon, Suzanne
Degelmann, Tore
Delrosario, Ryan
Dixon, Kendra 2
Dixon, Shawn
Dolan, Jessica
Dollison, Alicia
Dominguez, Dr. Sonya
Dominguez, Norma
Donaldson, Tonya 2
Dorsett, Jennifer
Drummond, Stephanie
Ducett, Deborah
Duer, Mike
Dunn, Cassandra
Dyson, Miranda
Eddins, Jenny 2
Edgy, Rebecca
Elias, Nancy
Ellis, Larry 2
Evers, Jeff 2
Farrington, Alexis
Faulkner, Ashley
Fears, Denise
Florence, Tiffany
Flournoy, Cynthia
Formenko, Yelena
Frady, Julie
Frazier, Darlene
Gadi, Rachelle
Garabiles, Clarisa
Gary, Latifa 5
Gaskin, Devin
Gaskins, Juliet
Gatlin, Carolyn
Gieberg, Cynthia 2
Gilbert, Angela
Gladden, Wendy
Gobble, Lori
Gonzales, Norileen
Goode, Tina
Gordon, Jim
Gore, Wendy
Gossman, Michael
Grant, Denise
Greathouse, Elizabeth 2
Green, Alma
Greene, Earlon
Guillebeau, Joseph
Hall, Laverne
Hall, Robin
Hammond, Kimberly
Harmon, Dee
Harrison, Evalina 4
Hart, Blake 2
Hart, Jennifer
Hartman, Jeff
Haston, Molly
Hawkins, Patricia
Hayko, Deanne
Hays, Virginia
Hicks, Marti
Higginbotham, Amy 2
Hillblom, Jamie
Hoban, Linda
Hodgins, Debra
Holsey, Lakeshia
Holsey, Rosa Mae 3
Hoover, Michelle
Horne, Michael
Howell, Stephen 2
Hunnicut, Jeff
Hunt, Tachia
Hunter, Tyshell
Huntley, Lisa
Hutt, Chelsea
Hyers, Rubye
Insorio, Menette 2
Ippolito, Carol
Ireland, Jean
Jackson, Brandi 2
James, Chaplain Lynn
James, Frances
Jimenez, Marlon
Jimenez-Rojo, Tori
Johnson, Dannette
Johnson, Kimberly 2
Johnson, Lindsay
Jones, Kim
Jordan, CJ
Joseph, Rebecca
Joshua, Sarah 2
Judd, Christy
Kajfasc, Becky
Kast, Karen 2
Kelley, Randall
Kelly, Marilyn
Kendall, Heather
Kendrick, Angie
Killian, Michael
King, Alley
Kirk, Patricia
Knight, Constance
Koenig, Kathy 2
Labasano, Denia
Lake, Ken
Lamy, Dolce
Lang, Demeka
Langley, Lana
Lauramore, Beverly
Lawrence, Jillian
Lee, John 2
Lee, Peggy
Lehman, Christa
Levens, Candace
Lewis, Steve
Lisitano, Eric
Lloyd, Mary
Lobin, Ashley
Lockwood, Ernest
Long, Kayla 2
Loper, Dr. R. Michael
Lovejoy, Wendy
Lowery, Teresa
Lubura, Zeljka
Lucas, Ron
Luczyszyn, Dana
Luke, Debbie
Macak, Dalibor
Mack, Lawanda
Mackey, Cherlyn
Mackie, Shawn 3
Maldonado, Lisa
Mann, Lou Ann
Marchessault, Amy
Martin, Georgette
Martin, Teresa
Matchett, Sheila
Mathews, Elizabeth
Matthews, Joyce 2
Mayo, Sandra
Mays, Mildred
McAfee, Sean
McAlister, Wilma 2
McCarthy, Kathleen
McClure, Micki 2
McCray, Mary
McCrimager, Sabrena
McFadden, Toni
McGowan, Wendy
McGuire, Mariah
McKeiver, Vincent
McKinney, Mark
Meares, Kristen 2
Medley, Erica 2
Mendoza, Adam
Mennard, Tammy
Mercado, Octavia
Merrick, Roma 2
Mestas, Catherine
Michener, Connie
Mighty, Winsome
Miller, Ray
Miller-Webb, Dian
Mills, Dwight
Mims, Sheila
Miranda, Cyndi
Mitchell-Hafner, Jill
Molino, Rebecca
Monaco, Mary
Montemayor, Ellie
Montgomery, Douglas
Moore, Elaine
Moore, Lisa
Moore, Sidney
Moore, Virginia 5
Morante, Lesley
Morton, Jennifer
Moultrie, Travoya 5
Mullins, Jason
Nelson, Amanda
Nhkum, Mary
Odom, Alane
Odom, Karen
Oglesby, Susan
Oliver, Ericika
Oliver, John
O’Quinn, Rachel 2
O’Reilly, Brenna
Overy, Eli
Oxley, Sandy
Pace, Susan 2
Pagan, Rose
Palmer, Sammy 2
Pappas, Lavonne
Parks, Linda
Parrish, Heather
Parrish, Phillip
Pauly, Ari
Paxton, Johnathan 2
Peek, Sharon
Perin, Crystal
14 FEBRUARY 2010

The
Spotlight
is Shining
Tore Degelmann
is a Frequent Spirit Card Recipient
Spirit Card recipients are recognized in each Mediscoop issue
and there are some associates whose names appear time and
again. Readers might wonder, ‘Why?’ does this associate
receive so much recognition. This new feature will share the
reasons behind so many Spirit Cards for these individuals.
Our first featured associate is Tore Degelmann, who has
received 13 Spirit Cards within the last year, from patients and
associates! Her dedication also resulted in her being named
“Healer of the Month” in the summer of 2010.
Degelmann has worked with SVMC as an ACP on 4E for
almost two years. Tore says she loves people and “listens a
lot.” ‘Love thy neighbor’ is what motivates Tore. She says,
“It’s important to treat people the way I want to be treated –
and I know that I just might be a patient one day.”
Nurse Manager Kathy Koenig was at a loss for words when
asked why she thinks Tore receives so many Spirit Cards.
“Wow, where to begin? Tore is a wonderful person, she has
a unique sense of knowing when someone is in need of
assistance and will just appear to help out. She will assist all
staff and patients.”
“Tore’s personality, attitude and work performance is
outstanding,” added Salema Davy, ANM.
Koenig adds, “Besides the wonderful patient care she
provides, she is the “equipment lady” on the floor. She will
go room to room and gather all of the equipment and ensure
that all equipment has all of the pieces that are needed to
work properly and will correct if they don’t. She is always
positive when she is at work, encourages everyone on the floor
to work together and is a joy to work with.”
Thank you, Tore, for being such a wonderful example of
“Affirming the Hope and Joy of our Ministry!”
Peterson, Carla
Peterson, Patricia
Pfeil, Stacy
Philips, Mario 2
Phillips, Elonia
Phillips, Ely
Phillips, Gil 2
Pilapil, Merlinda
Pollock, Juana
Porcella, Cynthia
Porter, Lori
Powell, Sarah
Price, Taccarra
Prunty, Michelle
Purvis, Ronnie
Putala, Brittany 2
Radomski, Bob
Rapadas, Lien
Rees, Kenneth
Renfro, Jamesy 2
Rhoden, Lori
Richo, Fannie 4
Rister, Nichole
Rivera, Michelle
Roberts, Andrea
Rodriguez, Brandi
Rodriguez, Hector 3
Rodriguez, Meredith
Rojas, Gervacio
Rojo-Jimenez, Tori
Roman, Sondra
Rose, Darla
Roulhac, Terri
Runtal, Jet
Rutledge, Robin
Sacayanan, Joy
Saenz, Anna Maria
Salter, Donna
Salvatore, Dorothy
Sanchez, Debra
Santilli, Katie
Saunders, Althea
Saunders, Melody
Savage, Monica 3
Schepp, Amber
Schneider, Megan
Schott, Amber 2
Scott, Lynette
Sedlak, Eunice
Sehic, Sanela
Seivold, Amy
Shaw, Stacy
Shea, Meghan
Sinclair, Melanie 2
Singleton, Carolyn
Smith, Isis
Smith, Natalie 2
Smith, Selena 4
Smith, Wesley
Snyder, Faith 2
Snyder, Holly 2
Soriano, Ruby 2
St.John, Merlene
Staley, Terri
Steele, Kelly
Steele, Marcus
Steele, Michael
Stevenson, Dr. Matthew
Stewart, Lisa
Struble, Pam
Suggs, Antron
Sumpadian, Ronnie
Sutton, Lisa
SVMC 2 East
SVMC 4 East
SVMC 5 West Night Shift
SVMC Care Management
SVMC Dietary Day Shift
SVMC Microbiology Staff
Swain, Michael
Tahil, Tracy
Tathum, Cindy
Taylor, Kathy
Thacker, Patty 2
Thompson, Summer
Tobola, Aida 3
Torio, Lina
Tovar, Tricia
Townsend, Marlynn
Traylor, Kelly
Tuttle, Paul
Valentin, Marta
Van Leer, Wendy
Vann, Cordelia
Vaughn, Marva
Viray, Daphne
Wagers, Amber
Waidner, Dr. John
Walden, Keri
Walker, Christa
Walter, Spring
Washington, Natasha
Wasson, Nelda
Watson, Cheryl
Webb, Cindy
West, Tyre
West, Tyre
Wilburn, Lillie
Wilcoxon, Sarah
Wilkinson, Lucia
Wilkison, Lucia
Williams, April
Williams, Carol 2
Williams, David
Williams, Dr. Brad
Williams, Kim 3
Willis, Eugene
Wilson, Theresa
Wing, Laurel
Womack, Megan
Wright, Ginny
Wyzan, Dr Daniel
Yabut, Josie
Yearty, Terry PA 2
FEBRUARY 2010 15

CLASSIFIEDS
Ads may be placed by associates,
physicians and their staff, volunteers
and family members. Ads must be
for personally owned items; ads for
businesses will not be accepted. Ads
will run for one monthly issue.
ELECTRONICS / MISCELLANEOUS
Horizon EX-76 Elliptical. Offers a lot of training
options and premium features like console speakers
with MP3 player input & headphone output. Best
offer. Call 282-0923.
Maytag washer and dryer. Six years old. Excellent
condition. $300. Call 662-4664.
FURNITURE
Beautiful, elegant entertainment center. Use as three
separate pieces or combine. Holds up to 60” TV.
Spacious. Call 885-2212, or page 433-1992.
Buttermilk and green hutch. Valued at $3,000, sell
for $500. Pictures available. Call 535-7295.
Buttermilk and oak table, four swivel chairs and
four matching swivel bar stools. Pub style. All $600.
Pictures available. Call 535-7295.
Cherry wood dining room table and six chairs.
Never used. $650. Call 214-5568.
Dark wood daybed with trundle for sale. 2 twin
mattresses, like new. $150. Comes with set of sheets
and bedspread. 783-9481.
Full living room set. Includes couch, loveseat, coffee
table, two end tables and two lamps. Bought in 2009.
Pictures available. $650. Call 214-5568.
Hot Springs hot tub. Two-four persons, dark wood
exterior. New heating pump and circulating pump
installed within last year. Some chemicals included.
$900 OBO. Call 783-9481.
Oversized Sunshine couch, chair and ottoman.
Very comfy! $650. Pictures available. Call Heather
535-7295.
Sectional sofa. Tan and in great condition. Was in
a holiday cabin, and barely used. Will sell for $250
OBO. Call 504-7344.
PROPERTY FOR SALE
Ortega area. 3 BR/2 BA home on one-half acre lot.
Three miles from NAS and seven miles from SVMC.
$220K. Call 317-0182 or 716-9805.
VEHICLES / MOTORCYCLES / MOTORHOMES /
BOATS / YARD EQUIPMENT / ACCESSORIES
2010 Harley motorized bicycle. Brand new, green with
white stripe. Will go up to 45 mph. Bought new for
$950. Will sell for $750 OBO. Call 504-7344.
St. Vincent’s offers training in
five medical disciplines and
readers are encouraged to
call for more information:
• Computed Tomography
308-8567
• Diagnostic Medical
Sonography
308-8272
• Nuclear Medicine
Technology
308-8484
• Medical Technology
308-3817
• Radiologic Technology
308-8552
Quotations
of St. Elizabeth
Ann Bayley Seton
“As you
know the
sick are
always the
object of
anxiety.”
The SVHC Values Line
is available 24 hours a day,
7 days a week to report
concerns you
might have.
Call 1-800-707-2198.
jaxhealth.com
St. Vincent’s proudly supports
Memories of Love, which helps
families who have a parent facing a
life-threatening illness and young
children (ages 16 and under). The entire
immediate family is sent to Orlando for
a fun-filled respite that creates joyful,
lasting and loving memories. The trip
includes theme park tickets, hotel
accommodations, discounted
meals and $200 for travel and
incidentals. Approval is not based on
income and the application process is
easy. For more information, or to apply,
call (904) 596-2789 or (800)625-1566,
or visit their website,
www.memoriesoflove.org.
Mediscoop is published monthly
for associates, physicians,
volunteers and friends of
St. Vincent’s HealthCare.
Please submit articles and ideas
for articles via interoffice mail to
Marketing and Communications,
email to mediscoop@jaxhealth.com,
or fax to 308-7941. Deadlines for
the next two editions: Noon March 1
and March 29.
ST. VINCENT’S
H E A L T H C A R E
Marketing and Communications
2 Shircliff Way, Suite 620 DePaul
Kathie Ford, Editor
If you have a concern
about patient safety,
please call the SVHC
Patient Safety Hotline,
308-SAFE. You can
remain anonymous.