New President of St. Luke's Hospital - St. Vincent's Health System

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Service Excellence Travelin’ Trophies Hit the Road By Paula Naugle Service Excellence Coordinator The Service Excellence Travelin’ Trophies are in new and exciting places. At St. Vincent’s Medical Center, Outpatient Surgery, the SCU, was awarded the trophy for being the Top Performer in Patient Satisfaction from July through September of this year. They had a record breaking 99.4 Excellent Rank against national benchmarks. This translates to 90% of the patients saying the Overall Quality of Care in the SCU was excellent! Nurse Manager Valerie Ackerman made a point to celebrate with the Operating Room team, represented by their manager, Troy Thurmond. Valerie was quick to give the credit for all the hard work to her staff of Nurses, Techs, Volunteers, Transporters, ECS workers and all of the other supporting areas patients interact with within the Surgery Center’s walls to create an excellent experience. Moody Chisholm and Sister Virginia Ann Brooks helped to present the Travelin’ Trophy to the entire staff. At St. Luke’s Hospital, 4 South was awarded the Service Excellence Travelin’ Trophy for an Excellent Rank of 85.9, meaning 70% of their patients said their Overall Quality of Care on the unit was excellent. This was the first time 4 South was rated by patients. They set the goal high and made the dream a reality with their first quarter! ANM, Ethel Imperial shared the joy with her staff that strives to create an excellent experience for each and every patient. On hand to celebrate with 4 South was Sister Clare Marie Angermaier, Lorraine Keith, Crystal Culbertson and Randy Hartley. Great job to both departments for making a difference to our patients! St. Vincent’s Outpatient Surgery, the SCU, was awarded the trophy for being the Top Performer in Patient Satisfaction from July through September of this year. They had a record breaking 99.4 Excellent Rank! St. Luke’s 4 South was awarded the Service Excellence Travelin’ Trophy for an Excellent Rank of 85.9. This was the first time 4 South was rated by patients. They set the goal high and made the dream a reality with their first quarter! 22 NOVEMBER 2010
Two St. Vincent’s Physicians Honored as Health Care Heroes by The Jacksonville Business Journal Dr. Terrence Soldo Dr. Terrence Soldo spent 36 years caring for the men and women of the U. S. Navy. During his time with NAS Jax Naval Hospital, he also provided medical care for our service men and women in Iraq, Kuwait and Haiti. Retiring as Commander from the Navy’s Department of Family Practice in 2005, he enthusiastically embarked on a new and compassionate role working with St. Vincent’s Health System. In 2007, Dr. Soldo joined the Faculty of St. Vincent’s Family Medicine Center and Residency Program as the Director of Osteopathic Training. He is committed to providing future Primary Care Physicians with hands-on knowledge and skills about Community Outreach, encouraging residents to become passionate about the health of their community and understanding the value of caring for the poor. He set the example by volunteering as the Medical Director for St. Vincent’s Mobile Health Outreach Ministry. This mobile clinic provides access to free medical care for thousands in Northeast Florida who are poor and underserved. Each month Dr. Soldo personally travels alongside St. Vincent’s Mobile Clinic team more than 140 miles round trip to clinics in Putnam County where he provides medical care for hundreds of poor men, women and their families who work the fields and ferneries of the area. Dr. Soldo says, “It gives me energy every month when I work with the farm workers. There is such a tremendous need and the patients appreciate what we do for them. I feel I get back twice in return.” Dr. Soldo is known for his innovative leadership. He began a podiatry clinic staffed by St. Vincent’s podiatry residents especially for diabetic patients served by St. Vincent’s Mobile Outreach who badly needed foot care as a complication of their disease. He has also started a minor surgery clinic at St. Vincent’s Family Medicine Center to benefit patients who could not afford care while providing necessary experience for the residents in removing skin lesions, moles or suspicious tumors. Not only does Dr. Soldo volunteer for the Mobile Health Outreach Ministry, he is also a Scout Master for Troup 482 which meets at St. Margaret’s Episcopal Church. He has been married 20 years and is committed to his four boys ages 10, 12, 14 and 18. According to staff, peers, and his patients, Dr. Soldo is a well-respected leader and loved for his enthusiasm, energy, creativity, flexibility, understanding, expertise, compassion and dedication. Terrence L. Soldo, DO, is kind, generous with his time and talents, and well deserves to be honored for his abilities as one of the top physicians in our community and as a Health Care Hero. Dr. Paul Crum, Sr. Paul M. Crum Sr., MD has spent a lifetime treating patients in the Jacksonville area. His career began with residency training in urology after which he joined the United States Navy as a physician. In 1973 he became a Medical Staff member at NAS Jax Naval Hospital to practice surgery and in 1979 joined the staff of St. Vincent’s Medical Center where he has enjoyed an illustrious career. He retains an active surgical practice and has served four terms as Chief of Urology and two as Department of Surgery Chief. As Chief, he was instrumental in the design, construction and functionality of the $22 million Operating Room (OR) renovation project at SVMC—creating a state-of-theart surgical suite that provides the latest technology and expert medical care to the community. He is board certified by the American Board of Urology, a fellow in the American College of Surgeons and a member in good standing with the Duval County Medical Society. Stella Mouzon, Dr. Terrence Soldo, Dr. Paul Crum, Sr., Betsy Miller, and Dr. Paul Crum, Jr. Dr. Crum’s quick wit and humor make him a staff favorite known for wearing knee high white rubber boots in the OR or walking the halls in his “uniform.” He is ageless and timeless, always abreast of the latest technology and techniques. An avid teacher, Dr. Crum mentors younger surgeons, nurses and techs and spends countless hours compassionately explaining disease process, progress and prognosis to patients, families and friends. Dr. Crum is seen walking the halls of St. Vincent’s on nights and weekends, even when not on call. He ensures the best possible care for his patients. As a leader in his field, he became one of the first Jacksonville urologists to implant prostatic radioactive seeds and perform prostatic cryotherapy. Dr. Crum is an advocate for the poor and underserved. One of his passions is leading a community effort to provide free, life-saving prostate screenings for the poor and uninsured. Over the past five years more than 1,100 patients have been screened and over 100 diagnosed with abnormal results that if left unidentified may have resulted in death. His devotion to medicine, his patients, staff, family and community are clear reasons for our selection of Dr. Paul Crum as one of Jacksonville’s Health Care Heroes. NOVEMBER 2010 23
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New President of St. Luke's Hospital - St. Vincent's Health System

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