CardioSoft - Jaken Medical...

Miscellaneous: Troubleshooting
Problem
No communication
with MUSE.
The ECG grid is not
visible in the PDF
file.
Message Not
enough free
memory on hard
drive!
After connection of
the CAM-USB
interface box to the
PC, no ECGs are
displayed
Patient record
cannot be opened
and is reported to
be locked.
Remedy
Incorrect network address of the MUSE server or shared
directory (section “MUSE Tab” on page 11-55).
Required options Request MUSE Data or Send Data to MUSE
not enabled (section “MUSE Tab” on page 11-55).
Incorrect network configuration (system administrator).
Incorrect Internet Explorer setup (version >4.0 is required, also
for sending data to MUSE).
Set up Acrobat Distiller as follows
Acrobat V6.0:
Start -> Settings -> Printer -> Adobe PDF -> menu Printer ->
Document Defaults -> menu Adobe PDF Settings ->disable do
not send fonts to distiller;
menu Paper/Quality -> button Advanced -> Graphic and select
the field Download True Type Font as Softfont.
Acrobat V5.0:
Start -> Settings -> Printer -> Acrobat Distiller -> menu Printer ->
Document Defaults -> menu Adobe PDF Settings ->disable do
not send fonts to distiller;
menu Paper/Quality -> button Advanced -> Graphic and select
the field Download True Type Font as Softfont .
Acrobat V4.0
Start -> Programs -> Adobe -> Acrobat 4.0 -> Acrobat Distiller
4.0 -> Defaults -> Settings -> Fonts enable -> Embed all fonts.
Free storage capacity on the hard drive where your database is
stored, e.g., by compressing exercise test data or by deleting
examinations. Also ensure that there is enough free storage
capacity on the hard drive where your operating system is
located and in the temporary directories (100 MB minimum).
Remove connector of the CAM-USB interface box from the PC,
wait about 10 seconds, then reconnect. When prompted to install
a new USB device, clear the prompt or any other message with
Cancel.
In a network environment, the currently open patient record may
be locked following the crash of the client or server (e.g. due to
power failure). Please contact Customer Service for advice.
Note
Disable the SpeedStep technology when running the program on a
laptop.
B-28 CardioSoft Revision A
2023324-053