InformatIon GuIde for ItC students September 2010
InformatIon GuIde for ItC students September 2010
InformatIon GuIde for ItC students September 2010
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faculty of geo-in<strong>for</strong>mation science<br />
and earth observation<br />
In<strong>for</strong>mation<br />
Guide <strong>for</strong><br />
ITC <strong>students</strong><br />
<strong>September</strong><br />
<strong>2010</strong>
1<br />
table of contents<br />
Introduction 2<br />
Faculty <strong>for</strong> Geo In<strong>for</strong>mation Science <br />
and Earth Observation ITC 3<br />
What’s ITC all about? 3<br />
Organization 3<br />
Education at ITC 3<br />
Research at ITC 4<br />
ITC Building 5<br />
Opening hours 5<br />
How to find your way around the building 5<br />
Car park and bicycle shed 6<br />
Emergencies 6<br />
Student Registration 7<br />
Studying longer than three months<br />
in the Netherlands (MVV visa) 7<br />
Studying less than three months<br />
in the Netherlands (short stay visa) 7<br />
Student Support and Assistance 9<br />
Student Affairs officers 9<br />
Residence permits 9<br />
Citizen Service Number (BSN) 9<br />
Insurances 10<br />
International Student Identity Card 11<br />
Confidential advisor 11<br />
Leaving ITC and the Netherlands 11<br />
Student Facilities 12<br />
ITC smart card 12<br />
Locker and mailbox 12<br />
Photocopy machines and public telephones 12<br />
Restaurant 13<br />
Library 13<br />
GeoScience laboratory 13<br />
Technical Support Services 14<br />
Computer facilities 14<br />
Alumni 14<br />
ITC International Hotel (IIH) 15<br />
Rent 15<br />
Services and facilities 15<br />
Financial Matters 17<br />
Student Finance Administration 17<br />
Student Assistance Fund 17<br />
Settling in and Socialising 18<br />
New environment 18<br />
Association of ITC Students 18<br />
Social and sports activities 19<br />
Sports facilities and timetables 20<br />
Cultural courses, seminars and workshops 21<br />
Health Care 22<br />
Health care in the Netherlands 22<br />
Medication 23<br />
Dentist 23<br />
Psychologist 23<br />
X-ray <strong>for</strong> Tuberculosis check 23<br />
Pregnancy 24<br />
Vaccination 24<br />
Important Addresses 24<br />
Shopping In<strong>for</strong>mation 26<br />
Opening hours 26<br />
Supermarkets 26<br />
Market 26<br />
Department stores 26<br />
Specialty shops 26<br />
Sales and discount 26<br />
Shopping bags and trolley 26<br />
Tax-free 26<br />
Forwarding freight and parcels home 27<br />
Food 28<br />
Dutch food <strong>for</strong> daily cooking 28<br />
Restaurants and takeaways 28<br />
Travel and Transport 29<br />
The bicycle 29<br />
Public transport 29<br />
Car 30<br />
The Netherlands 31<br />
A small flat country 31<br />
Gateway to Europe 31<br />
People 31<br />
Climate 32<br />
Summer and winter time 32<br />
Tourist in<strong>for</strong>mation 32<br />
Enschede 35<br />
The history, the city and the people 35<br />
Schools 35<br />
Leisure facilities 35<br />
Tourist in<strong>for</strong>mation 35<br />
City map of Enschede 38-39<br />
Some helpful Dutch words 40
2<br />
introduction<br />
Welcome to the Netherlands, to Enschede, and in particular to the<br />
Faculty of Geo-In<strong>for</strong>mation Science and Earth Observation (ITC). We’re<br />
happy to have you here with us in our international community - a community<br />
made up of approximately 80 nationalities.<br />
The purpose of this guide is to provide you with in<strong>for</strong>mation that we<br />
hope will help you to become acquainted with ITC and its facilities as<br />
quickly as possible. At the same time we’d like to give you in<strong>for</strong>mation<br />
about the Netherlands in general, and the city of Enschede and its surroundings<br />
in particular.<br />
The subjects touched on in this guide may answer some questions you<br />
had be<strong>for</strong>e you arrived, or perhaps some questions that may arise while<br />
you’re settling down at the Institute and into the student accommodation.<br />
We hope that your studies will be challenging and rewarding, and<br />
we trust that the content of this Introduction Guide will contribute to<br />
making your stay as pleasant and as exciting as possible. If you have<br />
any further questions, please do not hesitate to ask.<br />
Ir. Fred Paats<br />
Head Education
in<strong>for</strong>mation guide <strong>for</strong> itc <strong>students</strong> 3<br />
Faculty of<br />
Geo-In<strong>for</strong>mation Science<br />
and Earth Observation<br />
99 Hengelosestraat, 7514 AE Enschede,<br />
The Netherlands.<br />
Mailing address:<br />
P.O. Box 217,<br />
7500 AA Enschede, The Netherlands.<br />
Phone ITC Reception: +31 53 487 44 44<br />
General Fax: +31 53 487 44 00<br />
Student Support and Assistance Fax: +31 53 487 42 38<br />
Internet:<br />
www.itc.nl<br />
What’s ITC all about?<br />
At the Faculty of Geo-In<strong>for</strong>mation Science and Earth<br />
Observation (ITC) of the University of Twente, knowledge<br />
of geo-in<strong>for</strong>mation management is readily available and is<br />
continually being developed and extended. By means of<br />
education, research and project services, we contribute<br />
to capacity building in developing countries and emerging<br />
economies. In doing so, considerable attention is paid to<br />
the development and application of geographical in<strong>for</strong>mation<br />
systems (GIS) <strong>for</strong> solving problems. Such problems<br />
can range from determining the risks of landslides, mapping<br />
<strong>for</strong>est fires, planning urban infrastructure, implementing<br />
land administration systems, monitoring food and<br />
water security, to designing a good wildlife management<br />
system or detecting environmental pollution.<br />
More than 20,000 <strong>students</strong> from over 175 countries have<br />
followed ITC courses since 1950. With more than 60 years<br />
of extensive experience and a dedicated scientific staff<br />
with a wide range of expertise, ITC is one of the world’s<br />
<strong>for</strong>emost professional training establishments in the field<br />
of geo-in<strong>for</strong>mation science and earth observation.<br />
Organization<br />
ITC is organized on the basis of process management<br />
principles, with a transparent organizational structure and<br />
is managed by a Directorate headed by a rector and a<br />
managing director. The core activities are executed by staff<br />
of the six scientific departments covering ITC’s knowledge<br />
field:<br />
• Department of Earth Observation Science<br />
• Department of Earth Systems Analysis<br />
• Department of Geo-In<strong>for</strong>mation Processing<br />
• Department of Natural Resources<br />
• Department of Urban and Regional Planning and Geo-<br />
In<strong>for</strong>mation Management<br />
• Department of Water Resources<br />
On 1 January <strong>2010</strong>, ITC became a faculty of the University<br />
of Twente. The merger has been implemented in a way<br />
that preserves the distinctive character and mission of ITC.<br />
As a university faculty, ITC will be more firmly embedded<br />
in the Dutch academic education system. Furthermore,<br />
the integration with the University of Twente will lead to<br />
innovative research and education in areas such as energy,<br />
environment, climate change, water, geo-in<strong>for</strong>mation and<br />
earth observation, and disaster management.<br />
Education at ITC<br />
Over the years, ITC has developed a wide selection of<br />
courses in its degree, diploma and certificate programmes<br />
in geoin<strong>for</strong>mation science and earth observation. These<br />
courses are offered in the Netherlands, online and abroad
4<br />
by ITC itself or by ITC in collaboration with reputable qualified<br />
educational organizations (joint courses).<br />
Programmes in Geo-in<strong>for</strong>mation Science and Earth<br />
Observation<br />
Degree programmes<br />
• Master of Science (MSc) degree programme<br />
• Master degree programme<br />
Diploma programmes<br />
• Postgraduate diploma programme (PGD)<br />
• Undergraduate diploma programme<br />
Certificate programmes<br />
• Certificate programme and individual modules<br />
• Distance programme<br />
Joint courses<br />
Graduate programme<br />
(MSc = 18 months; Master = 12 months; PGD = 9 months;<br />
Undergraduate diploma = 9 months)<br />
Research at ITC<br />
Research leading to the award of the degree of Doctor of<br />
Philosophy (PhD) is pursued through registration in the ITC<br />
Graduate Programme. The research topic of each PhD student<br />
constitutes a project in one of the research themes of<br />
the ITC Research Programme. In this way the PhD student<br />
benefits from membership of a research team, as well as<br />
from receiving expert supervision and attending researchsupporting<br />
advanced courses.<br />
Research leading to a PhD thesis at ITC normally takes<br />
about 3½ - 4 years. The ITC Graduate Programme also<br />
offers a limited possibility of internships <strong>for</strong> PhD <strong>students</strong><br />
registered and graduating in an overseas university.<br />
Secretary Graduate Programme: Ms. Loes Colenbrander.<br />
Course director<br />
ITC short and degree courses are implemented under<br />
the guidance of a course director, assisted by a course<br />
secretary. An ITC study guide is available <strong>for</strong> each course,<br />
describing course content, objectives, procedures and<br />
regulations. A weekly schedule of classes and practicals is<br />
issued to you separately. If you have any questions, please<br />
contact your course director and/or course secretary<br />
(coursesecretariat@itc.nl).<br />
Course Course Director Course Secretary<br />
AES Drs. Tom Loran Ms. Anneke Nikijuluw<br />
GEM Ir. Louise van leeuwen Ms. Monique Romarck<br />
GFM Gerrit Huurneman, MSc Ms. Donny Scholten<br />
Ms. Laura Windig (<strong>for</strong> the Master degree)<br />
GSIM Ir. Kees Bronsveld Ms. Laura Windig<br />
LA Ir. Kees Bronsveld Ms. Jacqueline Mol<br />
NRM Dr. Michael Weir Ms. Ceciel Wolters<br />
UPM Monika Kuffer, MSc Ms. Laura Windig<br />
WREM Ir. Arno van Lieshout Ms. Ceciel Wolters
J.M .K u<br />
in<strong>for</strong>mation guide <strong>for</strong> itc <strong>students</strong> 5<br />
ITC Building<br />
Opening hours<br />
ITC building is open:<br />
Monday-Thursday : 7.30 - 22.30<br />
Friday : 7.30 - 21.00<br />
Saturday : 9.00 - 17.00<br />
(For the latest changes see http://intranet.itc.nl)<br />
How to find your way around the building<br />
The lecture rooms, practical rooms, and offices have an<br />
‘address’ composed of floor number and room number.<br />
For example, room 1-126 is on the first floor and room<br />
4-104 is on the fourth floor.<br />
Use the Who is Who on the Internet <strong>for</strong> email addresses<br />
and room numbers of ITC staff:<br />
www.itc.nl/about_itc/whoiswho/default.asp<br />
Student support services<br />
- Student registration officers 1-126, 1-128, 1-135<br />
- Student affairs officers 1-120, 1-122, 1-124<br />
- Student financial administration officers 1-130<br />
(Monday-Friday 10.30-13.30)<br />
- Educational support services (Technical) 4-126<br />
- Course secretariat UPM, LA, GSIM, GFM 2-105<br />
- Course secretariat NRM, WREM, AES 4-105<br />
- Bookshop and Facility Management service desk 0-006<br />
(Monday-Friday 8.30-12.15, 12.45-16.30)<br />
- In<strong>for</strong>mation Technology Department (IT) helpdesk 1-004<br />
(Monday-Friday 8.30-12.15, 13.30-17.00)<br />
- Library 3-038<br />
(Monday, Thursday, Friday 8.30-17.00<br />
Tuesday, Wednesday 8.30-21.00)<br />
Other facilities<br />
- Restaurant and annex ground floor<br />
(Monday-Friday,<br />
Coffee break free coffee/tea 10.15-10.45<br />
Lunch 12.00-13.30<br />
Tea break, free coffee/tea 15.15-15.45)<br />
- Meeting rooms 0-142, 0-146<br />
- Coffee and tea dispensers ground floor, 2nd floor<br />
and 4th floor<br />
- Soft drinks and candy vending machines ground floor and 3rd floor
6<br />
Important dates / public holidays<br />
You can find more in<strong>for</strong>mation on the intranet pages; use the link ‘Course/academic<br />
calendars’.<br />
- Opening Academic Programme 23 <strong>September</strong> <strong>2010</strong><br />
- ITC Dies 17 December <strong>2010</strong><br />
- Christmas break 27 December <strong>2010</strong>– 2 January, 2011<br />
(building closed)<br />
- Good Friday 22 April 2011(building closed)<br />
- Easter Monday 25 April 2011(building closed)<br />
- Queen’s day (Koninginnedag), 30 April 2011(building closed)<br />
- Liberation Day (Bevrijdingsdag), 5 May 2011(building closed)<br />
- Ascension Day (Hemelvaartsdag) 2 June 2011(building closed)<br />
- Friday after Ascension Day 3 June 2011(building closed)<br />
- Whit Monday (2de Pinksterdag) 13 June 2011(building closed)<br />
Car park and bicycle shed<br />
Location: behind the ITC building. Please note that bicycles<br />
should be left in the shed. Access to the car park and the<br />
bicycle shed is via your smart card.<br />
Emergencies<br />
In the case of emergency (e.g. leakage, fire, accident, disturbance<br />
of the peace, suspicious circumstances inside or<br />
around the building), please dial the internal alarm number<br />
(ext. 260) immediately. The central reporting station will<br />
react to your call and summon internal and/or external<br />
assistance.<br />
In the case of fire, you should act as follows:<br />
• smash the window of the fire alarm<br />
• call the alarm number (ext. 260)<br />
• use one of the emergency exits to move to safety,<br />
helping the people nearby to do the same.<br />
In some emergencies, it is necessary to evacuate the<br />
whole or part of the building. After the evacuation alarm<br />
goes off, the Evacuation Service (identifiable by the yellow<br />
jackets) gives instructions, which everyone must follow in<br />
order to guarantee a safe evacuation. In the event of evacuation,<br />
do not use the elevator under any circumstances!
in<strong>for</strong>mation guide <strong>for</strong> itc <strong>students</strong> 7<br />
Student Registration<br />
Registration of newly arrived <strong>students</strong> will take place in<br />
the auditorium on the official registration mornings in the<br />
opening week of the Academic Year.<br />
Students arriving after the official registration mornings are<br />
requested to apply to one of the student registration officers<br />
on the first floor <strong>for</strong> assistance:<br />
• Ms. Adrie Scheggetman,<br />
room 1-135<br />
• Mr. André Klijnstra,<br />
room 1-128<br />
• Ms. Tina Tian (<strong>for</strong> short courses),<br />
room 1-126.<br />
There are no registration dates <strong>for</strong> graduate <strong>students</strong>; on<br />
arrival graduate <strong>students</strong> should report to Ms. Loes Colenbrander,<br />
room 1-106.<br />
Studying longer than three months in the<br />
Netherlands (MVV visa)<br />
Students studying <strong>for</strong> longer than three months must have<br />
on arrival an MVV (Machtiging tot Voorlopig Verblijf), which<br />
is a temporary authorisation to stay in the Netherlands and<br />
the document necessary to apply <strong>for</strong> a residence permit.<br />
The student registration officers apply <strong>for</strong> the MVV at the<br />
Visa Department of the Ministry of Justice in the Netherlands<br />
as soon as the candidate has been awarded a<br />
fellowship from the Netherlands Fellowship Programmes<br />
(NFP) or from any other international sponsor organisation,<br />
or when the course fees have been fully paid in advance<br />
by the candidate or his/her employer.<br />
When authorised by the Immigration Office in the Netherlands,<br />
the Netherlands embassy concerned will be<br />
instructed to issue the MVV sticker <strong>for</strong> the passport. Please<br />
note that a multiple-entry Schengen visa is preferred, and<br />
you may have to remind the issuing embassy officer of this<br />
requirement.<br />
The Dutch embassy will instruct you to report within eight<br />
days of arrival in the Netherlands to the GBA at the City Office<br />
in Enschede. This will be arranged by ITC Student and<br />
Education Service Centre. GBA stands <strong>for</strong> the Gemeentelijke<br />
Basisadministratie persoonsgegevens (GBA), or the<br />
Personal Records Database of the municipality. The GBA is<br />
a Dutch government administration office in every city in<br />
the Netherlands where all inhabitants of that city must be<br />
registered. All <strong>students</strong> who are staying at ITC <strong>for</strong> longer<br />
than three months must register at GBA (Enschede City<br />
Office, 51 Hengelosestraat).<br />
Studying less than three months in the<br />
Netherlands (short stay visa)<br />
For those <strong>students</strong> studying less than three months in the<br />
Netherlands, the course candidate will have to apply <strong>for</strong> a<br />
multiple-entry Schengen short stay visa at the Netherlands<br />
embassy of his/her country.<br />
On receiving an ITC letter of admission, the student will be<br />
instructed to go to the Netherlands embassy concerned to<br />
collect the visa.
8<br />
Please note that a multiple-entry Schengen visa is preferred,<br />
and you may have to remind the issuing embassy<br />
officer of this requirement. This type of visa is preferred<br />
because it allows <strong>students</strong> to participate in possible study<br />
excursions and personal travel inside and outside the<br />
Schengen territory.<br />
The Schengen countries are Austria, Belgium, Czech<br />
Republic, Denmark, Estonia, Finland, France, Germany,<br />
Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg,<br />
Malta, Netherlands, Norway, Poland, Portugal,<br />
Slovakia, Slovenia, Spain, Sweden and Switzerland.<br />
Students or family members arriving in the Netherlands<br />
with a short stay visa must leave the Nether-lands within<br />
the visa validity period up to a maximum of 90 days from<br />
the day of arrival <strong>for</strong> which the visa is valid. It is impossible<br />
to extend the validation period of a short stay visa, and the<br />
Dutch government makes no exceptions to this rule.
in<strong>for</strong>mation guide <strong>for</strong> itc <strong>students</strong> 9<br />
Student Support and<br />
Assistance<br />
Student Affairs officers<br />
The Student Affairs officers provide ITC <strong>students</strong> with<br />
in<strong>for</strong>mation and advice on f.e.:<br />
• settling in and studying at ITC and living in Enschede<br />
and in the Netherlands<br />
• general student administration, including social and<br />
cultural issues, consular affairs and emergencies at<br />
home<br />
• residence procedures & issues<br />
• visa applications <strong>for</strong> fieldwork/or study excursions,<br />
including emergency info<br />
• Dutch health care & specifically healthcare in<strong>for</strong>mation<br />
<strong>for</strong> ITC <strong>students</strong> in Enschede<br />
• insurance policies and claim procedures<br />
• out-of-office-hours emergency/calamity service.<br />
Occasionally, a student may have a particularly serious<br />
problem. Student Affairs officers can help by listening and<br />
advice you on where best to seek assistance. Anything you<br />
tell them is treated in the strictest confidence.<br />
The Student Affairs officers are:<br />
• Ms. Theresa van den Boogaard,<br />
room 1-122 (tboogaard@itc.nl)<br />
• Ms. Bettine Geerdink,<br />
room 1-124 (bgeerdink@itc.nl)<br />
• Ms. Marie-Chantal Metz,<br />
room 1-120 (metz@itc.nl)<br />
Students are welcome to visit their offices between 10.00<br />
and 13.00 hrs Monday to Friday. A general email address<br />
to contact: studentaffairs@itc.nl. Students can always<br />
make an appointment with the officers when openinghours<br />
conflict with their class schedule.<br />
Residence permits<br />
ITC has signed an agreement/code of conduct with the<br />
Ministry of Justice, Immigration and Naturalisation Department<br />
(IND). This code of conduct gives ITC a ‘short track’<br />
in the visa procedures to get her international <strong>students</strong> to<br />
Enschede and provide them with a Residence Permit <strong>for</strong><br />
the Netherlands within 3 months of arrival. Student Affairs<br />
officers are the link between the student/graduate and IND<br />
monitoring procedures.<br />
Students arriving with an MVV visa normally need to apply<br />
<strong>for</strong> a residence permit. During the registration session,<br />
Student Affairs officers will help <strong>students</strong> to complete their<br />
application <strong>for</strong> their residence permit. Passports will be collected<br />
<strong>for</strong> registration purposes and will be returned within<br />
a week. The Student Affairs officers monitor the further<br />
processing of their application with IND.<br />
This residence permit is valid <strong>for</strong> one year only and <strong>for</strong> all<br />
Schengen countries (see p.8).<br />
Extension of a residence permit is necessary <strong>for</strong> <strong>students</strong><br />
studying at ITC longer than one year (e.g. 18-month MSc<br />
courses). The extension of residence permits will be<br />
handled and monitored again by Student Affairs officers.<br />
Graduate <strong>students</strong> are usually granted a residence permit<br />
<strong>for</strong> the full duration of their studies.<br />
Do not travel without your passport and residence permit.<br />
As a resident of the Netherlands, you are obliged to carry a<br />
<strong>for</strong>m of identification at all times; your passport or residence<br />
permit is sufficient <strong>for</strong> this purpose.<br />
The endorsement fee <strong>for</strong> the residence permit will be<br />
charged to the student via the Student Finance Administration<br />
officers. Likewise, if an extension is applicable, the fee<br />
<strong>for</strong> extending the residence permit will be charged to the<br />
student.<br />
Please note that all correspondence with the GBA and IND<br />
is via the Student Affairs officers.<br />
You will be in<strong>for</strong>med when and where you can collect your<br />
passport and residence permit.<br />
Citizen Service Number (BSN)<br />
As part of your registration process within 6 weeks of arriving<br />
in the Netherlands a Student Affairs officer will arrange<br />
an appointment at the City Office in Enschede (Gemeente<br />
Enschede) to register you as a citizen of Enschede. Once<br />
registered, you will receive a citizen service number (BSN),<br />
a unique personal ID number. Your BSN is required if you<br />
wish to open a bank account and will often be requested<br />
at the hospital, schools etc. It is important to make a note<br />
of your BSN as it will only be issued once.
10<br />
Insurances<br />
Insurance while studying<br />
All residents of the Netherlands, so this includes ITC <strong>students</strong>,<br />
are obliged by Dutch law to have a health insurance.<br />
An Insurance to cover the costs of repatriation and personal<br />
liability is strongly recommended. For <strong>students</strong> receiving<br />
a fellowship from the Netherlands Government (NFP), the<br />
ITC fellowship programme or international organizations<br />
(except the European Union), a full comprehensive insurance<br />
(ICS) is arranged. This insurance includes in general<br />
costs of health, personal liability, luggage, household<br />
contents, emergency assistance, accidental death and<br />
dismemberment. The Insurance Certificate will be sent<br />
to you by one of the Registration Officers through email<br />
whilst still in your home country, because you need proof<br />
of insurance in the process of getting a visa or MVV.<br />
ITC uses the services of the insurance company AON. For<br />
more in<strong>for</strong>mation please see: www.<strong>students</strong>-insurance.eu.<br />
When direct contact is necessary you can send an email to<br />
<strong>students</strong>@aon.nl.<br />
The insurance package is effective from the day of departure<br />
until the day of arrival in your home country. There<strong>for</strong>e<br />
ITC Registration Officers need to know your exact travel<br />
dates.<br />
Students with sponsors like the EU, Alban etc. have their<br />
own insurance organized by their sponsor. The Student<br />
Affairs officer would appreciate a copy of the insurance<br />
policy to be able to help <strong>students</strong> when necessary.<br />
All other financed course participants are strongly recommended<br />
to use the insurance of AON Consulting: ICS<br />
Complete.<br />
Course participants from one of the countries of the European<br />
Union should be aware of the limitations of their own<br />
insurance in combination with the European Health Card.<br />
They are strongly recommended to use the insurance <strong>for</strong><br />
personal liability, luggage, household contents, emergency<br />
assistance, accidental death and dismemberment, which<br />
can be arranged by a Student Affairs officer, and when<br />
indicated, in combination with the health insurance. For<br />
more in<strong>for</strong>mation: www.ec.europa.eu/social.<br />
For those ITC <strong>students</strong> staying longer than three years in<br />
the Netherlands (PhD or unpaid international researcher):<br />
please check with a Student Affairs officer or the NUFFIC<br />
site www.nuffic.nl to be sure your current insurance is still<br />
the right one.<br />
Relatives and guests of course participants are also<br />
obliged to have a health insurance during their stay in the<br />
Netherlands. Extra insurances are strongly recommended,<br />
especially the personal liability and the emergency assistance<br />
insurance (flight to homecountry in case of a<br />
life threatening situation or death of a family member). A<br />
deposit should be paid in advance, based on the duration<br />
the family/guest plans to stay. Check with a Student Affairs<br />
officer to arrange this insurance <strong>for</strong> your guests.<br />
What exactly is covered?<br />
Most insurance companies have their own conditions<br />
and limitations. Please, check the eligibility requirements,<br />
terms and conditions carefully. The insurance companies<br />
are very strict in the implementation of their policy.<br />
Be aware: the regulations of the Insurance companies are<br />
strict, see, <strong>for</strong> example, the AON policy, chapter 4 ‘Extra<br />
cost insurance’ –always in<strong>for</strong>m the insurance company in<br />
case of admittance to a hospital. In case of an emergency,<br />
and if in<strong>for</strong>ming in advance is not possible, in<strong>for</strong>m the<br />
insurance company as soon as possible by sending an e-<br />
mail to <strong>students</strong>@aon.nl mentioning your insurance policy<br />
number.<br />
Claims<br />
A fully completed claim <strong>for</strong>m, together with original papers<br />
like bills and medical certificates, need to be send to the<br />
insurance company. At www.<strong>students</strong>-insurance.eu you<br />
can find the AON declaration <strong>for</strong>m, alternatively check the<br />
ITC intranet student pages. Always make copies <strong>for</strong> your<br />
own administration.<br />
Some organisations like health centres, the pharmacy<br />
‘Centrum Apotheek’ and the hospital ‘Medisch Spectrum<br />
Twente’, have made arrangements with the insurance<br />
company AON and will send the bill directly to AON<br />
Consulting, but only when you in<strong>for</strong>m these organisations<br />
about your insurance policy. You will need to pay the<br />
pharmacist in cash <strong>for</strong> non-reimbursable (over-the-counter)<br />
medicine. Other organisations like the Travel Health Clinic,
in<strong>for</strong>mation guide <strong>for</strong> itc <strong>students</strong> 11<br />
will send the bill to ITC, in case you consult them as part of<br />
your educational programme (fieldwork etc.).<br />
For questions concerning insurance policies, declarations,<br />
completing of claim <strong>for</strong>ms, Student Affairs officers can be<br />
contacted.<br />
Please note that ITC is not responsible <strong>for</strong> any costs that<br />
fall outside your insurance policy.<br />
International Student Identity Card<br />
The International Student Identity Card (ISIC) is an international<br />
accepted prove of the status of being a student. It<br />
can give you all kinds of discounts (restaurants, accommodation,<br />
museums, transport, international telephone-calls)<br />
in 106 countries, all over the world.<br />
For more in<strong>for</strong>mation: www.isic.org.<br />
Confidential advisor<br />
ITC is a unique community with people from all over the<br />
world: many different nationalities, many cultural backgrounds<br />
and many traditions. At ITC we hope and expect<br />
all members of this community to respect each other<br />
individually and respect the generally accepted code of<br />
conduct in the Netherlands, particularly regarding malefemale<br />
relations.<br />
A confidential advisor can assist <strong>students</strong> who have<br />
experienced undesirable behaviour (sexual harassment, aggression,<br />
violence and discrimination) and non-academic<br />
conflicts. The confidential advisor is independent and will<br />
only act with the student’s permission.<br />
There is the possibility - only with the student’s full agreement<br />
- to lodge a complaint about undesirable behaviour<br />
with the ITC commission that deals with such matters.<br />
Students can contact:<br />
Mr. Rens Brinkman, room 1-169, brinkman@itc.nl<br />
or<br />
Ms. Marion van Rinsum, room: 2-114, rinsum@itc.nl.<br />
Leaving ITC and the Netherlands<br />
Approximately six weeks be<strong>for</strong>e your anticipated departure<br />
date, you will receive in<strong>for</strong>mation from a Student Affairs<br />
officer regarding:<br />
• where and when you can make a reservation <strong>for</strong> your<br />
return flight<br />
• <strong>for</strong>warding your excess luggage and personal belongings<br />
via Worldwide Baggage Services (WBS)<br />
• a clearance <strong>for</strong>m that includes alumni registration, and<br />
notification of departure at the City Office and the IND<br />
(one week be<strong>for</strong>e your departure date) and to hand in<br />
your residence permit.<br />
It may be a requirement of your country to have your ITC<br />
diploma or degree officially legalised. A Stu-dent Affairs<br />
officer can in<strong>for</strong>m you of the correct procedure via the<br />
Dutch Ministries of Education and Foreign Affairs and your<br />
embassy.<br />
You may require an official letter of ‘good conduct’ (verklaring<br />
omtrent goed gedrag) be<strong>for</strong>e leaving the Netherlands.<br />
Again, a Student Affairs officer can in<strong>for</strong>m you of<br />
the procedure to obtain ‘A Certificate of Good Conduct’ via<br />
the City Office or Ministry of Justice. For more in<strong>for</strong>mation:<br />
http://english.justitie.nl/themes/cgc/services-directive.
12<br />
Student Facilities<br />
ITC smart card<br />
On arrival you will receive an ITC smart card. The initial<br />
‘upgrading’ is €25. The card can be used in the ITC building<br />
<strong>for</strong> the following:<br />
• entrance to the parking area and bicycle shed<br />
• payment <strong>for</strong> copies on the printer/photocopy machines<br />
• registration in the library and the bookshop<br />
• payment at the cash desk of the restaurant<br />
• the coffee dispensers in the restaurant and on the second<br />
and fourth floors, and the candy and soft drinks<br />
vending machines in the restaurant and on the third<br />
floor.<br />
Revaluation of the card<br />
Revaluation of the card can be done in the so-called revaluation<br />
machine. This machine, located near the restaurant,<br />
allows you to credit the smart card with a minimum<br />
amount of €1. You can also use your bank card to load<br />
your smart card.<br />
Loss or theft<br />
Please note: If you lose your card, you lose your money!<br />
On payment of €10, you can order a new card at the service<br />
desk in the bookshop on the ground floor. We advise<br />
you not to credit the card with more money than you need<br />
<strong>for</strong> a few days in case you lose it.<br />
at the reception). Bear in mind that the rates charged <strong>for</strong><br />
external phone calls made from rooms at the ITC International<br />
Hotel are higher than those charged at phone<br />
booths. It is cheaper to use a telephone card to call from a<br />
green KPN Telecom phone booth or from the reception hall<br />
at ITC (ground floor).<br />
Access codes<br />
• The international access code in the Netherlands is 00.<br />
• To call a country outside the Netherlands, dial the access<br />
code 00, then the country code, and then the rest<br />
of the number, perhaps omitting the first digit of the<br />
area code.<br />
• The country code <strong>for</strong> the Netherlands is 31, and the<br />
local code <strong>for</strong> Enschede is 053 (omit the 0 and dial<br />
31 53, when calling from a <strong>for</strong>eign country).<br />
Telephone inquiries<br />
• For telephone inquiries dial 1888 or 1850 (national);<br />
dial 09 00 8418 (international).<br />
• Internet address: www.detelefoongids.nl.<br />
Locker and mailbox<br />
A locker <strong>for</strong> the storage of personal items during breaks,<br />
etc., is made available to all <strong>students</strong> who do not have<br />
their own office space. The lockers are located on the<br />
various floors. Keys will be handed out at the reception<br />
at the start of the course. Students staying longer than<br />
one month will be given a private mailbox located on the<br />
ground floor. Your mailbox number should be added to any<br />
mail addressed to you.<br />
Photocopy machines and public telephones<br />
Multifunctional machines located on every floor in the<br />
building <strong>for</strong> making prints and photocopies.<br />
The building has one public telephone <strong>for</strong> <strong>students</strong> and<br />
employees. You can pay with a prepaid phone card (sold
in<strong>for</strong>mation guide <strong>for</strong> itc <strong>students</strong> 13<br />
Restaurant<br />
On the ground floor at ITC, there is a central restaurant<br />
where coffee, tea, milk products, soft drinks, bread and<br />
fillings, snacks, fruit, cakes and sweets, hot meals and<br />
suchlike can be obtained. These meals are to be consumed<br />
in the restaurant and may not be taken to your own room.<br />
Monday to Friday:<br />
10.15 - 10.45 coffee/tea break*<br />
12.15 - 13.30 lunchtime: self-service counter in the restaurant<br />
is open<br />
15.15 - 15.45 coffee/tea break.*<br />
* Free coffee and tea in the restaurant and on the 2nd and<br />
4th floors.<br />
Library<br />
The ITC library is a scientific library specialising in remote<br />
sensing and GIS (geographical in<strong>for</strong>mation sciences). The<br />
library is open to all <strong>students</strong> and staff and supports the<br />
education and research at ITC. Location: third floor, room<br />
3-036<br />
Opening hours:<br />
Monday 8.30 - 17.00 hrs<br />
Tuesday 8.30 - 21.00 hrs<br />
Wednesday 8.30 - 21.00 hrs<br />
Thursday 8.30 - 17.00 hrs<br />
Friday 8.30 - 17.00 hrs.<br />
In<strong>for</strong>mation about the collection can be found in the ITC<br />
Library Catalogue: Adlib. This automated catalogue contains<br />
bibliographical data on books, periodicals, congress<br />
proceedings, reports, reference books, theses, maps and<br />
audiovisual materials (AVM), as well as full text sources.<br />
The catalogue is accessible via Internet: www.itc.nl/library.<br />
The ITC library collects the complete scientific output of<br />
the faculty and makes this visible to the outside world. The<br />
library also provides full access to many other specialised<br />
data sources.<br />
All ITC <strong>students</strong> are given a training on in<strong>for</strong>mation skills,<br />
while a training on research skills is offered to MSc <strong>students</strong>.<br />
Staff and <strong>students</strong> are supported in their personal<br />
in<strong>for</strong>mation management by the software EndNote.<br />
The web page <strong>for</strong> alumni gives an overview of the possibilities<br />
<strong>for</strong> ITC alumni. Distant <strong>students</strong> also receive support<br />
from the library.<br />
The ITC smart card is needed <strong>for</strong> registering as a library<br />
user, as well as <strong>for</strong> borrowing books and extending loan<br />
periods.<br />
For in<strong>for</strong>mation and help on using the different in<strong>for</strong>mation<br />
sources and taking advantage of their possibilities, please<br />
contact the library staff members at the library in<strong>for</strong>mation<br />
desk.<br />
University of Twente library<br />
ITC <strong>students</strong> are welcome to use the University of Twente<br />
library free of charge. A free library card will be issued by<br />
the University’s central library on presentation of your ITC<br />
smart card. When registering, you will receive a copy of<br />
the rules and regulations with which you must comply.<br />
GeoScience laboratory<br />
ITC has a number of in-house laboratory facilities to<br />
provide service in the field of its educational programmes
14<br />
and MSc, PhD and staff research projects. These facilities<br />
can be found on the ground floor and are equipped with a<br />
wide range of instrumentation <strong>for</strong> IR spectrometric determinations,<br />
inorganic geochemical water and soil analysis<br />
and sample preparation.<br />
Technical Support Services<br />
Technical Support Services, staffed by the technical assistants,<br />
Mr. Job Duim and Mr. Benno Masselink, can be<br />
found in room 4-126. They offer technical services to staff<br />
and <strong>students</strong>, <strong>for</strong> example:<br />
• providing fieldwork equipment<br />
• assistance with scanning<br />
• designing and producing posters<br />
• archives of aerial photographs and maps.<br />
Computer facilities<br />
All <strong>students</strong> have full access to Internet, including a personal<br />
lifelong email account. Computers play an essential<br />
role in all ITC education and research. Computer rooms are<br />
open to <strong>students</strong> during the regular ITC opening times. ITC<br />
prefers that a student uses his/her own notebook, preferably<br />
bought via the ITC notebook programme (see below).<br />
ITC offers you an intranet site on http://intranet.itc.nl; this<br />
site is open to various institutional, departmental, educational<br />
and student in<strong>for</strong>mation. The direct link <strong>for</strong> the IT<br />
department is http://intranet.itc.nl/support/it/default.aspx.<br />
ITC notebook programme<br />
ITC course participants have the opportunity to buy a<br />
state-of-the-art notebook computer at a very competitive<br />
price. The notebook comes with a three-year international<br />
warranty, an accidental damage insurance is optional. If<br />
any software or hardware problems are experienced during<br />
the stay at ITC Enschede, the ITC Notebook Service Centre<br />
will provide assistance. More in<strong>for</strong>mation about the notebook<br />
programme, manuals and software is available on the<br />
intranet site or the site of the Notebook Service Centre on<br />
http://intranet.itc.nl/support/it/nsc/default.aspx.<br />
Alumni<br />
Over the course of time, ITC has built up an extensive network<br />
of international contacts, in which <strong>for</strong>mer <strong>students</strong><br />
take a prominent position. ITC assigns great importance<br />
to updating the knowledge and skills of its alumni and<br />
there<strong>for</strong>e regularly organises refresher courses and special<br />
short training programmes both in the Netherlands and<br />
abroad. ITC also supports its <strong>for</strong>mer <strong>students</strong> by providing<br />
access to library services, the ITC newsletter, an email<br />
address an ITC alumni LinkedIn community and a range of<br />
other facilities.<br />
To stimulate and maintain contacts between alumni, ITC<br />
assists in establishing ITC alumni associations and organises<br />
alumni gatherings in the various regions. If you want<br />
to know more about the ITC alumni associations, please<br />
contact the ITC Alumni Office (alumni@itc.nl) or have a<br />
look at the alumni website www.itc.nl/alumni.<br />
ITC Network<br />
Regardless of where you are at ITC you will have access<br />
to the Internet, data and applications on the ITC computer<br />
servers. The whole ITC building is equipped with a wireless<br />
network.
in<strong>for</strong>mation guide <strong>for</strong> itc <strong>students</strong> 15<br />
ITC International Hotel<br />
The ITC International Hotel (IIH) provides accommodation<br />
facilities to ITC <strong>students</strong>. It is located at Boulevard 1945-4,<br />
a distance of 1 km from ITC.<br />
Postal address:<br />
ITC International Hotel<br />
Boulevard 1945-4<br />
7511 AE Enschede<br />
The Netherlands<br />
Phone: 31 53 4803999<br />
Fax: 31 53 4803997<br />
Email address: hotel@itc.nl<br />
The ITC International Hotel has 330 single rooms. There<br />
are 24 communal kitchens (two on each floor) that can<br />
be used by all residents. Another 55 two-room and<br />
three-room apartments are available in the ‘Stadsweide’<br />
apartment building, but at times there is a waiting list <strong>for</strong><br />
these apartments. The apartment building ‘Plein van Arke’<br />
provides another 116 single apartment units and is located<br />
close to ITC. During your period of study, you are obliged<br />
to stay at the ITC International Hotel.<br />
On checking in at the ITC International Hotel, you will receive<br />
a card that opens the entrance door to the building,<br />
the door to your corridor, and the door to your own room.<br />
Reception<br />
The reception is the central point of contact between the<br />
student occupant and the hotel organisation. It operates<br />
like a hotel reception desk and can be contacted 24 hours<br />
a day.<br />
They take care of such things as:<br />
• reservations and room changes<br />
• maintenance reports<br />
• complaints and requests<br />
• billing and collecting accommodation invoices<br />
• connecting outside telephone calls<br />
• messages and in<strong>for</strong>mation<br />
• sale of coins <strong>for</strong> operating the washing and drying<br />
machines<br />
• sale of postage stamps and telephone cards.<br />
Kitchens<br />
There are two communal kitchens on each floor (one in<br />
each wing). These kitchens offer freezer facilities (one<br />
compartment per room) and induction-cooking equipment.<br />
Cutlery, crockery and cooking utensils are not provided.<br />
Each room is equipped with its own refrigerator.<br />
Rent<br />
Rates are subject to change annually on January 1st and<br />
based on conditions of the main fellowship provider NFP.<br />
For actual rates and costs see www.itc.nl/Pub/ITC-International-Hotel/Rates-and-costs.html.<br />
Services and facilities<br />
The ‘ITC International Hotel ABC Guide’ familiarises you<br />
with the house rules, services, facilities and safety instructions.<br />
If this guide is not in your room or apartment on arrival,<br />
you can get a copy at the reception or you can check<br />
the intranet pages of the Hotel were you can find the latest<br />
version of the guide.
16<br />
Cleaning services<br />
All rooms and apartments are cleaned once a week by the<br />
housekeeping staff. All common kitchens are cleaned daily.<br />
Launderette<br />
You can use the laundry facilities on the ground floor. At<br />
the reception you can buy coins <strong>for</strong> the washing and drying<br />
machines; detergent is included.<br />
Telephones, fax and internet<br />
The telephone in your room can be used <strong>for</strong> internal calls.<br />
For local and international calls a line can be opened after<br />
paying a deposit. Fax facilities are available via the hotel<br />
reception. Internet connection is available in each room.<br />
Central alarm and fire safety<br />
In Europe, in the case of emergency, dial the central alarm<br />
number 112 to call <strong>for</strong> first aid, the ambulance, the fire<br />
brigade or the police. Lives can be saved!<br />
Please read the safety leaflet in your room and the in<strong>for</strong>mation<br />
in the ‘ABC Guide’ to familiarise your-self with the<br />
hotel fire regulations.<br />
Guests<br />
All guests and visitors of residents should report to, or<br />
be announced at, the reception on arrival. In accordance<br />
with police instructions, guests and visitors staying in the<br />
residential areas from 22.00 to 08.00 hrs must complete a<br />
registration <strong>for</strong>m at the reception.
in<strong>for</strong>mation guide <strong>for</strong> itc <strong>students</strong> 17<br />
Financial Matters<br />
Student Finance Administration<br />
Students at ITC are sponsored by different fellowship<br />
programmes or directly by their employers and occasionally<br />
they bring along private funding. After arrival at ITC,<br />
the financial matters <strong>for</strong> all <strong>students</strong> are handled by the<br />
Financial Student Administration, regardless the source of<br />
funding.<br />
General in<strong>for</strong>mation about fellowship rules and regulations<br />
can be found on the websites of each fellowship<br />
programme, or in their programme leaflets. More details<br />
about costs and allowances <strong>for</strong> studying at ITC are described<br />
in the Terms of Delivery which you will receive<br />
shortly after arrival at ITC. Students participating in Erasmus<br />
Mundus programmes will sign a student contract<br />
with specific financial details.<br />
While you are at ITC, your monthly subsistence allowance<br />
will be credited to your bank account, to be opened at the<br />
beginning of your stay in the Netherlands. Debit and credit<br />
transfers, as well as other transactions, are listed on bank<br />
statements, which are sent to you by mail. You can save<br />
the bank statements in a portfolio to use them as proof of<br />
payment <strong>for</strong> your own convenience.<br />
For any specific question about financial matters, please<br />
contact the Financial Student Administration (room 1-130),<br />
opening hours daily from 10:30 – 13:30, or by email:<br />
fsasecretariat@itc.nl<br />
For questions about financial matters <strong>for</strong> PhD <strong>students</strong>,<br />
please contact Ms Rébanna Spaan, room 1-109, spaan@itc.nl.<br />
Student Assistance Fund<br />
It may happen that ITC course participants run into financial<br />
problems <strong>for</strong> reasons beyond their control (think of serious<br />
illnesses, deaths or thefts). In case insurances or the<br />
student’s employer do not cover the costs of the claim(s),<br />
course participants with serious financial problems may<br />
apply <strong>for</strong> a financial contribution from the ITC Student<br />
Assistance Fund. This Fund operates completely independent<br />
of ITC and financial problems should first be discussed<br />
with an ITC Student Affairs and Support officer. The board<br />
of the Fund decides whether financial assistance will be<br />
provided or not and, if so, in what way.<br />
The decision will be based on the regulations and statutes<br />
of the Fund.<br />
Please note that the financial resources of the Fund<br />
are rather limited. Usually, when it has been decided to<br />
provide financial assistance, it can only be to cover part of<br />
the costs. Written applications <strong>for</strong> financial support (with<br />
motivation and cost specification) should be submitted to<br />
the secretary of the Student Assistance Fund (Corné van<br />
Elzakker, email: elzakker@itc.nl). For more in<strong>for</strong>mation:<br />
http://intranet.itc.nl/education/student%20in<strong>for</strong>mation/<br />
StudentAssistanceFund.aspx.
18<br />
Settling in and<br />
Socialising<br />
New environment<br />
Leaving home and travelling to live and study in a new<br />
country is a challenging experience that, although very<br />
exciting, is not without stressful elements.<br />
Even though it may be something you have planned and<br />
prepared <strong>for</strong>, the extent of the change and the effect it has<br />
on you may take you by surprise. If so, it may be helpful to<br />
know that your experience is quite normal.<br />
Most <strong>students</strong> who travel abroad have a good time. They<br />
all make mistakes, see the consequences, and learn the<br />
lessons that come with such an experience.<br />
‘Culture shock’ is the term that describes the impact of<br />
moving from one culture to another: dealing with a new<br />
environment, meeting many new people from all over<br />
the world, learning the ways of different countries, being<br />
separated from family, friends, and colleagues.<br />
Rules of behaviour<br />
Every culture has unspoken rules on how to behave and<br />
treat others. A multicultural environment as found at ITC<br />
is unique and hardly found anywhere else in the world,<br />
but can be there<strong>for</strong>e also very complex. Subtle differences<br />
may be difficult to grasp and can contribute to that culture<br />
shock. Social behaviour may confuse, surprise or even offend<br />
you. You may find that the Dutch appear cold, distant,<br />
punctual and always in a hurry. And the relationships<br />
between men and women may be more - or less - <strong>for</strong>mal<br />
than you are used to.<br />
What can you do yourself to keep feeling OK?<br />
• Realise that having difficulty in coping with this new<br />
situation is a normal experience.<br />
• Keep in touch with home.<br />
• Wear clothes suitable <strong>for</strong> the weather; buy an umbrella;<br />
do not wear coats indoors.<br />
• Find a supplier of familiar food.<br />
• Eat a healthy balanced diet.<br />
• Share meals with others and take turns in preparing<br />
the meals.<br />
• Use ITC’s restaurant.<br />
• Don’t hesitate to ask people to explain what they mean,<br />
or to repeat the sentence slowly if you don’t understand.<br />
• Make friends with fellow <strong>students</strong>: they will understand<br />
what you are going through (even if not from<br />
the same culture, they will be having the same experience).<br />
• Make friends with Dutch people: they can tell you<br />
about the Dutch culture.<br />
• Join in sports activities: a good opportunity to meet<br />
other people and excellent <strong>for</strong> your physical and mental<br />
health.<br />
• Join in cultural classes and activities (e.g. the International<br />
Evening and the SAB excursions).<br />
• If you wish to join a religious society, contact Student<br />
Affairs.<br />
• Take frequent short breaks to relax.<br />
• Above all, don’t isolate yourself but find someone to<br />
talk to who will listen uncritically and sympathetically.<br />
It is important to stress that experiencing culture shock<br />
is entirely normal, usually unavoidable, and certainly not<br />
a sign you have made a mistake or you won’t be able<br />
to manage. The experience can be a significant learning<br />
curve, making you more aware of your own personality<br />
and your own culture, as well as aware of the cultures you<br />
encounter. It will give you valuable skills <strong>for</strong> your academic<br />
and personal life.<br />
Please, if you run into any problems you cannot handle or<br />
do not understand, don’t hesitate to contact ITC Student<br />
Affairs.<br />
Association of ITC Students<br />
All ITC <strong>students</strong> are automatically members of the Association<br />
of ITC Students, which is represented by the Student<br />
Association Board (SAB). Students are invited to support<br />
the activities of this voluntary body, which is set up to look<br />
after their interests. The Board consists of:<br />
• President<br />
• Secretary<br />
• Assistant Secretary (Communication Commissioner)<br />
• Academic Commissioner<br />
• Finance Commissioner<br />
• Gender Commissioner<br />
• Residence Commissioner
in<strong>for</strong>mation guide <strong>for</strong> itc <strong>students</strong> 19<br />
• Social Commissioner<br />
• Sports Commissioner.<br />
The Board acts as an intermediary body between the <strong>students</strong><br />
and the management. It organises many social activities,<br />
discusses residence and financial matters, etc. You<br />
can find the SAB constitution on the ITC intranet pages.<br />
Graduate <strong>students</strong> have a separate Graduate Association,<br />
which represents their interests in the management of research<br />
and organises social events <strong>for</strong> graduate <strong>students</strong>.<br />
To contact SAB: sab@itc.nl.<br />
In<strong>for</strong>mation about elections <strong>for</strong> the University council and<br />
the Faculty council can be found on:<br />
http://intranet.itc.nl/fc/elections/default.aspx.<br />
Schermerhorn Lounge<br />
The Schermerhorn Lounge is located on the first floor of<br />
the ITC International Hotel and is managed by the SAB. In<br />
the lounge you will find two pool/billiard tables, a dartboard,<br />
mini soccer, and an audio set and beamer/video<br />
facilities. Gatherings, end-of-module parties and happy<br />
hours at the bar are held here.<br />
Social activities <strong>for</strong> female <strong>students</strong> and female partners<br />
are organised by the International Neighbour Group (ING),<br />
a group of Dutch volunteers.<br />
Social and sports activities<br />
In cooperation with ITC Student Affairs, the Student Association<br />
Board (SAB) organises social and sports activities<br />
<strong>for</strong> <strong>students</strong>, such as:<br />
• day trips, <strong>for</strong> example, to Amsterdam or once a year<br />
in Spring to the famous Keukenhof Flower and Bulb<br />
Exposition<br />
• the annual ITC International Social Evening (in November),<br />
with <strong>students</strong> from each country per<strong>for</strong>ming<br />
dance and musical routines<br />
• ITC participation in the International Students Sports<br />
Day (in March), when <strong>students</strong> from the international<br />
education institutes and universities in the Netherlands<br />
compete against one another<br />
• the annual ITC Spring Party in April when we celebrate<br />
the New Season and say goodbye to the Master of<br />
Science Graduates •<br />
©<br />
the annual ITC International Food Festival in May when<br />
<strong>students</strong> from each country present their culinary<br />
culture
20<br />
• annually organised trips during long weekends,<br />
abroad to the capitals of Europe like Paris (December)<br />
& London (Spring)<br />
• end-of-module parties.<br />
Sports facilities and timetables<br />
Until the 1st of January 2011 ITC has rented sports facilities<br />
at the Roessingh Medical Centre, close to the ITC<br />
building.<br />
Indoor soccer<br />
Gym at Roessingh Medical Centre, 33 Roessinghsbleekweg<br />
Soccer training <strong>for</strong> ITC <strong>students</strong> only:<br />
Wednesday 17.30 - 19.00 hrs<br />
(coach & contact Javier Morales (jmorales@itc.nl))<br />
Basketball, volleyball, badminton<br />
For ITC <strong>students</strong> only:<br />
Gym at Roessingh Medical Centre,<br />
33 Roessinghsbleekweg<br />
Sunday 12.00 - 18.00 hrs<br />
12.00 - 14.00 hrs Volleyball<br />
14.00 - 16.00 hrs Basketball<br />
16.00 - 18.00 hrs Badminton<br />
(key to collect at reception desk at the main entrance of<br />
Roessingh Medical Centre)<br />
Run4Fun<br />
The initiative to set up a running group at ITC was taken<br />
in the early 1980s. By then ITC had already participated<br />
several times in the world-famous Batavierenrace. After<br />
a short break in the ‘90s, the initiative was revived and<br />
extended, and since 1998 ITC’s Run4Fun group has successfully<br />
participated in several recreational and competitive<br />
running events. Many <strong>students</strong> and staff share warm<br />
memories of these events. The weekly training sessions<br />
are the basis of this success. For in<strong>for</strong>mation about Run-<br />
4Fun activities and the training schedule, please visit:<br />
http://intranet.itc.nl/recreation/run4fun.<br />
The group’s objectives are:<br />
• Guess what? To Run4Fun!<br />
• To gather <strong>students</strong> and staff together in a social setting<br />
outside the classroom<br />
• To improve physical and mental stamina<br />
• To participate in the annual Batavierenrace, International<br />
Students Sports Day and ITC’s own Sports Day.<br />
For more in<strong>for</strong>mation you can contact: Wan Bakx (room<br />
2-003).<br />
Fitness<br />
ITC fitness-room (0-166)<br />
http://intranet.itc.nl/recreation/fitness/.<br />
Monday: 12.30 - 13.30 hrs (Body and Mind)<br />
Tuesday: 17.00 - 18.00 hrs (Spinning)<br />
Wednesday: 16.30 - 17.45 hrs (Run4Fun)<br />
Thursday: 12.30 - 13.30 hrs (Combifit)<br />
Friday: 12.30 - 13.30 hrs (Spinning)
in<strong>for</strong>mation guide <strong>for</strong> itc <strong>students</strong> 21<br />
Xtra-card<br />
From <strong>September</strong> <strong>2010</strong> until further notice ITC <strong>students</strong> can<br />
make use of the sport facilities both of the University of<br />
Twente and the Saxion Hogeschool. For this you need to<br />
buy an ‘Xtra-card’ at the rate of around €65 at the office of<br />
‘Sport & Cultuur’ in the main hall of the Saxion Hogeschool<br />
or at the University of Twente in the office of the Student<br />
Union, Bastille, room 332; Drienerlolaan 5. If you only<br />
would like to make use of the Saxion sport facilities please<br />
check the in<strong>for</strong>mation desk at Saxion Hogeschool ‘Sport<br />
and Culture”.<br />
For more in<strong>for</strong>mation about the Xtra card:<br />
www.studentunion.utwente.nl/sports.<br />
Cultural courses, seminars and workshops<br />
Vrijhof Cultural Centre of the University of Twente offers<br />
a number of cultural courses, seminars and workshops<br />
in visual arts, photography, ICT and audiovisual-related<br />
subjects, per<strong>for</strong>ming arts, languages and communication.<br />
These are organised by professional agencies.<br />
Xtra-card-holders who like to join one of the courses,<br />
please contact the Vrijhof Cultuurcentrum. For more<br />
in<strong>for</strong>mation, please check the autumn and spring course<br />
brochures or see www.studentunion.utwente.nl/culture.<br />
For in<strong>for</strong>mation about the Xtra-card and the cultural<br />
courses, you can contact Student Union.<br />
ESN<br />
Students of ITC can join some of the activities of the<br />
Erasmus Students Network Twente (ESN/UT). For more<br />
in<strong>for</strong>mation see www.esntwente.nl.
22<br />
Health Care<br />
Health care in the Netherlands<br />
In general the Dutch premise is that they are personally<br />
responsible <strong>for</strong> their own health and <strong>for</strong> their own well-being.<br />
They think people need to take their own responsibility<br />
to prevent illness, of course within the boundary of what<br />
National Healthcare offers and indicates.<br />
Healthcare is very culturally bound. Within the Dutch<br />
system you may face situations completely different from<br />
that which you are used to in your own country. Especially<br />
when feeling unwell and ill, these cultural differences<br />
might take you by surprise. But do not worry, you will<br />
always find and get the health care you need. It is only<br />
organised differently to how you might be used to.<br />
The Dutch health system is organised around the general<br />
practitioner (GP) in dutch : huisarts=homedoctor. Everyone<br />
is registered with his/her own huisarts and he/she is the<br />
first person you should go to when you have a medical<br />
problem.<br />
ITC has made special arrangements <strong>for</strong> her international<br />
<strong>students</strong> with the Medical Centre Veldpoort. The Medical<br />
Centre Veldpoort is ideally located: very close to the ITC<br />
hotel and the MST hospital. A number of GPs are working<br />
in this ‘up to date’ Medical Centre and are experienced<br />
with international <strong>students</strong>.<br />
When you make your first appointment you will be appointed<br />
a GP within the Medical Centre Veldpoort <strong>for</strong> the<br />
duration of your study at ITC.<br />
After your first appointment you can than contact your<br />
GP directly by phone. On your first visit the name of the<br />
GP will be put by the receptionist of the Medical Centre<br />
Veldpoort on a small ITC Health-care In<strong>for</strong>mation Card with<br />
the phone numbers and the address of the Medical Centre<br />
Veldpoort. Whenever you need medical support, take<br />
along this info-card together with your insurance policy<br />
certificate.<br />
Appointing a GP <strong>for</strong> the duration of your study will allow<br />
your GP to gain a good impression of your complaints or<br />
calls <strong>for</strong> help, and develop a confidential relationship. To<br />
consult your GP is by appointment only.<br />
Making your first appointment to see a GP<br />
• You need to send an email to: itc<strong>students</strong>@gcveldpoort.nl.<br />
In this email you need to quote your full<br />
name, nationality, gender, your ITC Student ID and<br />
your insurance policy number.<br />
• You will then receive an appointment through email<br />
and the name of your GP. You’ll be asked to be 10 minutes<br />
in advance of your appointment at the Healthcare<br />
Centre Veldpoort to exchange in<strong>for</strong>mation with the<br />
receptionist. This kind of arrangement offers you the<br />
best possible care.<br />
Making an appointment to see your own GP<br />
Check the name of your GP on your ITC health in<strong>for</strong>mation<br />
card to find the telephone number.<br />
• The best time to make an appointment with the GP’s<br />
of Health Centre Veldpoort is either to call between<br />
8.00 and 10.00 hrs in the morning. The receptionist<br />
(skilled in medical issues) will ask you some questions.<br />
• In emergency cases outside opening hours of the<br />
Health Centre Veldpoort you can contact the HDT-Oost<br />
Emergency post tel: 088-5551188. This service is<br />
intended only <strong>for</strong> emergency situations which cannot<br />
wait <strong>for</strong> the next day with your own GP.<br />
• If your GP is on holiday and postponement is not<br />
an option, you can contact the general reception of<br />
Health Care Centre Veldpoort and make an appointment<br />
with a replacement GP.<br />
Your GP can decide to refer you to a specialist or other<br />
health care official. For example a:<br />
• medical specialist at the hospital<br />
• physiotherapist<br />
• dietician<br />
• nurse practitioner<br />
• nurse specialist<br />
• psychologist<br />
• dentist.<br />
Always take your ITC Healthcare In<strong>for</strong>mation Card and<br />
your insurance certificate when you visit your GP, a health<br />
centre or hospital. Make sure the name on the insurance<br />
paper is the same as the name in your passport.
in<strong>for</strong>mation guide <strong>for</strong> itc <strong>students</strong> 23<br />
Pharmacies<br />
The pharmacy of the Veldpoort Health Centre can be<br />
used by ITC <strong>students</strong>. For more in<strong>for</strong>mation, see<br />
www.veldpoort.nl. Centrum Apotheek is open day and<br />
night. They are in fax contact with GPs and the hospital.<br />
If you wish to have treatment, medication, etc., that does<br />
not fall within the terms of the insurance policy, you can try<br />
to make arrangements with the company concerned. ITC<br />
will not pay bills that are not covered by the insurance.<br />
Dentist<br />
Dental care <strong>for</strong> people over the age of 19 is covered by<br />
the insurance up to a certain amount and only in the case<br />
of an emergency. Please check the insurance policy:<br />
www.<strong>students</strong>-insurance.eu/studenten/international.<br />
The following dentists regularly treat ITC <strong>students</strong>:<br />
Dr. Besseler, Dr. Boshagen, Dr. Herzig.<br />
Emergency<br />
Naturally, you can go directly to the hospital First Aid Department<br />
in case of emergency. In this situation, you can<br />
also call the national alarm number 112. However, there<br />
is a penalty <strong>for</strong> improper use of this number.<br />
Medication<br />
Not all examinations, treatments or medications/drugs, are<br />
covered by the insurance. For example:<br />
• medications <strong>for</strong> which a prescription is not necessary<br />
and are sold over the counter have to be paid <strong>for</strong><br />
privately like i.e. paracetamol<br />
• most medications only obtained on prescription from<br />
your GP or specialist are covered by the insurance.<br />
For more in<strong>for</strong>mation on insurance matters see page 10.<br />
If you take your ITC Health In<strong>for</strong>mation Card or insurance<br />
certificate with you, the pharmacy will <strong>for</strong>-ward the bill <strong>for</strong><br />
prescribed medication to the insurance company.<br />
Making an appointment<br />
• Call between 8.00 and 12.00 hrs to make an appointment.<br />
• If these dentists cannot treat you, or in the case of a<br />
dental emergency in the evening or at the weekend,<br />
you can contact the dental service in Hengelo (see address<br />
list on page 29).<br />
They can tell you which dentist in Enschede is on duty.<br />
They prefer you to pay cash. Usually the costs remain<br />
under € 75.<br />
Psychologist<br />
A psychologist at the University Twente can be consulted<br />
only on referral by your GP.<br />
If you can’t attend your appointment, GP, hospital, specialist<br />
or dentist you must cancel at least 24 hours in advance.<br />
No-show will cost you personally around € 20. Neither the<br />
insurance company nor ITC will reimburse these expenses.<br />
X-ray <strong>for</strong> Tuberculosis check<br />
By law, some nationals from outside the Netherlands need to<br />
have a lung X-ray every six months during the first two years<br />
of their stay in the Netherlands. This examination will be carried<br />
out by the GGD (Municipal Occupational Health Centre).
24<br />
• The GGD will send a completed <strong>for</strong>m to the IND. This<br />
procedure is part of the application <strong>for</strong> obtaining a<br />
residence permit. The <strong>for</strong>m will be given to you at ITC<br />
by Student Affairs.<br />
• You will only be in<strong>for</strong>med if the X ray result is not satisfactory.<br />
The reason <strong>for</strong> these X-rays is to check <strong>for</strong> tuberculosis,<br />
a highly infectious disease that can be treated by medication.<br />
It can take some time be<strong>for</strong>e an infection shows up.<br />
For the check the dosage of radiation is very low and not<br />
harmful to health.<br />
Pregnancy<br />
In the case of pregnancy, please contact a midwife in or<br />
be<strong>for</strong>e week 10 of the pregnancy. The costs <strong>for</strong> the midwife<br />
and prenatal care will be covered by the insurance<br />
company up to the maximum amount of € 2,000 (see the<br />
insurance policy).<br />
Vaccination<br />
The Travel Health Clinic (THC) provides:<br />
• vaccinations<br />
• malaria prophylaxis<br />
• general health in<strong>for</strong>mation.<br />
All this will take place a couple of weeks be<strong>for</strong>e departure<br />
<strong>for</strong> fieldwork. You will receive an invitation if your fieldwork<br />
destination is outside Europe. There is also an opportunity<br />
to buy, at your own expense, an insect repellent, bed net<br />
and medication against diarrhoea. The THC also provides<br />
a first aid kit.<br />
The THC can be reached by phone 24 hours a day and they<br />
react to emails within 24 hours. They are in contact with<br />
hospitals and medical staff abroad. The THC address and<br />
phone number will be given by Student Affairs to those<br />
whose fieldwork destination is outside Europe.<br />
For further in<strong>for</strong>mation on travel and tropical diseases,<br />
please visit: www.who.int/ith.<br />
Important addresses<br />
National alarm number: 112<br />
General medical service<br />
Health Centre Veldpoort<br />
Nassaustraat 20<br />
Phone: 053 4324207<br />
www.veldpoort.nl<br />
itc<strong>students</strong>@gcveldpoort.nl<br />
(email address <strong>for</strong> 1st appointment only)<br />
Your General Practitioner:<br />
Dr. Van Holten<br />
Phone: 053 4316565<br />
Dr. Van Gerwen & Dr. Bonnema<br />
Phone: 053 4322687<br />
Dr. Waaijer & Dr. Soeteman<br />
Phone: 053 4315735<br />
Your Physiotherapist:<br />
Mr. Leo Visser<br />
Phone: 053 4305130<br />
Your Pharmacy:<br />
Mr. Westenberg & Mr. Kok, Pharmacists<br />
Phone: 053 4347855<br />
HDT-Oost Emergency Post<br />
Only during weekend, evening or night<br />
At MST Hospital, Haaksbergerstraat 55<br />
Phone: 088 5551188<br />
www.hdt-oost.nl<br />
Dental care<br />
(you are insured only in case of emergency)<br />
Dr. Besseler (Dentist)<br />
Gezondheidscentrum Oosterpoort<br />
Oosterstraat 2-25, 3rd floor, Phone: 053 4323165<br />
Dr. Boshagen en Dr. Herzig (Dentists)<br />
Beltstraat 76, Phone: 053 4358478<br />
Dental emergency post
in<strong>for</strong>mation guide <strong>for</strong> itc <strong>students</strong> 25<br />
Only during weekend, evening or night<br />
Phone: 0900 1282632<br />
Pharmacy<br />
Centrum Apotheek<br />
Beltstraat 43A<br />
Phone: 053 4314664 Fax: 053 4317619<br />
Insurance<br />
ACE European Group Limited<br />
Avenue des Nerviens 9-31`<br />
1040 Bruxelles, Belgium<br />
www.ec.europa.eu/education/programmes/<br />
mundus/insurance_en.html<br />
AllianzWorldwide Care Limited<br />
client.services@allianzworldwidecare<br />
www.allianzworldwidecare.com<br />
AON<br />
P.O. Box 1005, 3000 BA Rotterdam<br />
<strong>students</strong>@aon.nl<br />
www.aon<strong>students</strong>insurance.com<br />
IPS<br />
P.O.Box 30706<br />
2500 GS The Haque<br />
info@lippmann.nl<br />
www.ace-ips-nl.com/en/inbound.asp<br />
GGD-Occupational Health Centre<br />
GGD Regio Twente<br />
Nijverheidstraat 30<br />
7511 JM Enschede<br />
Phone: 053 4876888<br />
GGD-TBC department<br />
tbc.ggd@regiotwente.nl<br />
Phone: 053 4876980<br />
GGD-Infectieziektebestrijding (Infectious diseases)<br />
Phone: 053 4876868<br />
GGD-Reizigersadvisering (Travel advice)<br />
Phone: 0900 4893893<br />
GGD-Jeugdgezondheidszorg (Youth health)<br />
Phone: 053 4876930<br />
Hospital<br />
Hospital Medisch SpectrumTwente<br />
Ariensplein 1 and Haaksbergerstraat 55<br />
Phone: 053 4872000<br />
www.mstwente.nl<br />
Mental health<br />
Psychologists, University of Twente<br />
Drienerlolaan 5<br />
Bastille Building, Room 207<br />
7522 NB Enschede<br />
Phone: 053 4892035<br />
http://intoffice.utwente.nl/international<strong>students</strong> /<br />
practical_in<strong>for</strong>mation/<br />
Perinatal care<br />
Kraamzorg (perinatal care)<br />
Phone: 074 3677666 Fax: 074 3677617<br />
Midwife Practice ‘liberis libenter’<br />
Van Deinselaan 18<br />
Phone: 053 4318948 Fax: 053 4367533<br />
Under-fives Clinic<br />
Ouder- en kindzorg / Thuiszorg<br />
Boulevard 1945 no 460<br />
admokz@teh.nl Phone: 053 4881250<br />
Kraamzorgwinkel Enschede<br />
Haaksbergerstraat 338<br />
75 EJ Enschede<br />
Phone: 0800 4880000<br />
www.vvt-thuiszorg-kraamzorg.nl<br />
Travel health<br />
Travel Health Clinic<br />
Oosterstraat 2, 7514 DZ Enschede<br />
Phone: 0900 2904900<br />
info@thci.nl<br />
www.thci.nl<br />
GGD-Reizigersadvisering (Travel advice)<br />
Phone: 0900 4893893
26<br />
Shopping<br />
In<strong>for</strong>mation<br />
Opening hours<br />
Shops are open:<br />
Monday<br />
13.00 – 18.00 hrs<br />
(supermarkets 8.00 – 20.00 hrs)<br />
Tuesday to Friday 09.00 – 18.00 hrs<br />
(supermarkets 8.00 – 20.00 hrs)<br />
Thursday 09.00 – 21.00 hrs<br />
(shops in the city centre)<br />
Saturday 09.00 – 17.00 hrs<br />
(supermarkets 8.00 – 18.00 hrs)<br />
Sunday<br />
Shops are generally closed, every 1st<br />
Sunday of the month shops are open.<br />
Supermarkets<br />
Aldi supermarket at 202 Haaksbergerstraat and Lidl supermarket<br />
is at 366 Brinkstraat is close to the ITC International<br />
Hotel; Plus supermarket is in the Zuidmolen shopping<br />
centre at 94 Van Loenshof, opposite the Eden Dish Hotel;<br />
Aldi supermarket at 101 Deurningerstraat and Jumbo at<br />
75 Noorderhagen is not far from the ‘Stadsweide’ apartment<br />
building.<br />
Market<br />
There is an open market in Enschede every Tuesday<br />
(8.00 - 17.00 hrs) and Saturday (8.00 - 17.00 hrs), in front<br />
of the Vroom & Dreesman (V&D) department store. Some<br />
things may be cheaper there, others may cost more than<br />
they would in a supermarket or department store - and<br />
the quality may not be as good. Bargaining is not possible<br />
when prices are displayed. The best prices can be obtained<br />
late on Tuesday and Saturday, when traders try to sell the<br />
last of their remaining stock. Bear in mind that you can’t<br />
choose the fruit or vegetables; the trader does this. You<br />
should check that the quality is acceptable be<strong>for</strong>e paying.<br />
The best way to find the best prices is simply to shoparound.<br />
Apart from the approved market area, it is not customary<br />
to sell things in the street in the Netherlands.<br />
Department stores<br />
The national chains are Vroom & Dreesman, Hema and<br />
Bijenkorf. V&D has more departments and a larger selection,<br />
but is slightly more expensive than Hema. Bijenkorf<br />
has the reputation <strong>for</strong> being the most fashionable and<br />
most expensive.<br />
Specialty shops<br />
Other national chains specialise in particular sectors. Prices<br />
in chain stores tend to be lower than those of their local<br />
competitors.<br />
• Household goods: Blokker, Xenos<br />
• Drugstores selling cosmetics, toiletries, and healthcare<br />
products: Kruidvat, Etos<br />
• Electronics: Mediamarkt, BCC, It’s<br />
• Bicycles and repair kits: Hal<strong>for</strong>ds, Profile.<br />
Sales and discount<br />
If you see opheffings uitverkoop (sale) on shop fronts, and<br />
reclame (on offer) or korting (discount) in supermarkets,<br />
this means there are special offers and price reductions<br />
available on various items.<br />
Bargaining is not customary in the Netherlands. With very<br />
few exceptions, you are expected to pay the marked price.<br />
Shopping bags and trolley<br />
When shopping, remember to take a shopping bag with<br />
you. In supermarkets too, you must pack your own groceries.<br />
The supermarket provides plastic shopping bags,<br />
but they are not free. Also remember to use the shopping<br />
trolley or basket provided in the supermarket. You must<br />
pay deposit on the trolley, which is returned when you<br />
return the trolley. If you do not use a trolley or basket, shop<br />
assistants and cashiers are entitled to check your bag <strong>for</strong><br />
shoplifting. You are not allowed to take a shopping trolley<br />
or basket home.<br />
Tax-free<br />
Look out <strong>for</strong> the ‘tax-free <strong>for</strong> tourists’ logo on shop fronts.<br />
This means that if you spend more than € 150 on one bill in<br />
that shop, you are entitled to reclaim the VAT (value-addedtax;<br />
in Dutch btw) paid on that item. You must export your
in<strong>for</strong>mation guide <strong>for</strong> itc <strong>students</strong> 27<br />
purchase within three month of the purchase date. You get<br />
a <strong>for</strong>m from the shop, which you should have stamped by<br />
the Dutch customs on leaving the Netherlands.<br />
If you are intending to buy certain things to take back to<br />
your own country, don’t <strong>for</strong>get to take the cost of transport<br />
into account. This could mean either postage, shipping<br />
costs, or excess weight charges at the airport.<br />
Forwarding freight and parcels home<br />
The post office<br />
The post office TNT Post (postkantoor) is at 94 Van Loenshof,<br />
opposite the Eden Dish Hotel. Here, among other<br />
things, you can obtain in<strong>for</strong>mation on postal rates and can<br />
purchase stamps. Stamps can also be purchased at the<br />
reception desk of the ITC International Hotel. Your mail<br />
- priority mail too - should go into the TNT orange mail collection<br />
boxes. If you plan to send a parcel, it might be wise<br />
to go to the post office first to ask about the possibilities.<br />
Forwarding private parcels and luggage<br />
If you have a lot of things to send home, you may wish an<br />
air-freight agency to collect, pack and deliver the goods.<br />
You could use the services of the Worldwide Baggage<br />
Services in Amsterdam. For more in<strong>for</strong>mation:<br />
www.baggage.nl.
28<br />
food<br />
Dutch food <strong>for</strong> daily cooking<br />
Breakfast generally consists of tea and sliced bread, which<br />
is eaten with cheese, thinly sliced cold meat, or jam. Lunch<br />
is much the same, with the possible addition of soup,<br />
salad or fruit; and <strong>for</strong> the evening meal potatoes and other<br />
vegetables, together with meat or fish. Vegetables especially<br />
are plentiful, of high quality, and quite cheap if you<br />
buy those in season. What is not grown domestically is<br />
available through the Common Market.<br />
Plenty of other food is available as well. Dutch tastes are<br />
becoming increasingly international: rice and pasta dishes<br />
are now almost standard fare in most Dutch homes. You<br />
will find imported tropical food, vegetables and fruit sold in<br />
many shops, and tropical ingredients can be found at the<br />
special Indonesian grocery shop called a toko. In the larger<br />
cities, there are butchers, who work (slaughter) according<br />
to religious rituals (Islamic, Hindu and Jewish) and shops<br />
selling food products from Turkey, Morocco and Surinam.<br />
Convenience foods are increasingly available. Some of<br />
this can be rather unhealthy, but it does save time and it<br />
also costs less than eating out. Dutch convenience foods<br />
include friet or frites, also called patat frites (French fries),<br />
eaten with fried fish (fish and chips) or a meat snack called<br />
kroket. Supermarkets sell instant meals of all sorts and<br />
sizes to suit different tastes and different pockets.<br />
Tip: If you are invited <strong>for</strong> coffee at around 11 o’clock in the<br />
morning or after 8 o’clock in the evening, you will not get a<br />
meal. Likewise, an invitation to tea around 3 or 4 o’clock in<br />
the afternoon will not include dinner.<br />
Restaurants and takeaways<br />
The number and variety of restaurants and takeaways are<br />
growing all the time. In addition to the popular Chinese-<br />
Indonesian, Hongkong-Chinese and Singapore-Chinese<br />
restaurants and takeaways, there are many relatively inexpensive<br />
grill-rooms, pizzerias and pizza express services,<br />
serving Italian pizza, Turkish shoarma (broodje shoarma, a<br />
Mediterranean meat sandwich) and various Greek dishes.<br />
You can pay anything from € 8 to € 12 <strong>for</strong> a meal from a<br />
takeaway/pizza express or in a restaurant/pizzeria. Dinner<br />
(main course only) in a Chinese restaurant or an Italian pizzeria,<br />
<strong>for</strong> example, will cost between € 10 and € 20, excluding<br />
drinks. A simple Dutch main dish in an ‘eating pub’<br />
(eetcafé) or bistro will cost approximately € 20, excluding<br />
drinks. Chinese takeaways are less expensive.<br />
A phenomenon in the restaurants in Enschede, and thus<br />
also in many of the cafes around the Oude Markt, is the<br />
Daghap (daily menu). This is a main course <strong>for</strong> a good<br />
price starting from € 6. The Daghap changes every day and<br />
is different in every restaurant. At www.stadshap you can<br />
find these restaurants. This site is in Dutch, but just click<br />
on ‘Enschede’ and you can find all of the restaurants.<br />
Typical Dutch dishes include Erwtensoep, the famous<br />
Dutch pea soup served in winter;<br />
Hollandse Nieuwe, fresh salted herring, eaten on the spot.<br />
Stamppot, generally a steamed pot of potatoes, vegetables<br />
and meat or sausage.
in<strong>for</strong>mation guide <strong>for</strong> itc <strong>students</strong> 29<br />
Travel and Transport<br />
The bicycle<br />
Cycling is the cheapest and most popular mode of transport<br />
in the Netherlands. It is especially useful <strong>for</strong> short distances<br />
and getting around the city. There are many shops<br />
in Enschede selling both new and second-hand bicycles.<br />
It is best to buy an inexpensive second-hand bicycle, as a<br />
new expensivelooking bicycle may get stolen.<br />
The Enschede railway station, like most Dutch railway stations,<br />
has bicycle parking facilities (rijwielstalling), another<br />
parking facility you can find in the centre (rijwielstalling de<br />
Graaf, Brammelerstraat)<br />
Tip: If a stranger offers to sell you a bicycle <strong>for</strong> less than<br />
€ 25, don’t buy it. It’s probably stolen, and you too will be<br />
breaking the law if you accept it.<br />
Traffic regulations <strong>for</strong> cyclists<br />
As a cyclist, you too must obey the rules of the road, and<br />
should keep to the cycle lanes. As a rule, cars turning<br />
across your path are supposed to stop <strong>for</strong> you, but it is<br />
wise to watch out. You should signal with your arm if you<br />
are planning to turn, and you should yield to traffic coming<br />
from the right.<br />
If you are cycling in the dark, your bicycle must have front<br />
and rear lights and a red reflector.<br />
Public transport<br />
Almost any place, village or town in the Netherlands can<br />
be reached by a combination of tram, bus and train. If you<br />
have any questions, there are in<strong>for</strong>mation desks <strong>for</strong> buses<br />
and trams and ticket offices <strong>for</strong> trains at almost every<br />
Dutch railway station.<br />
The trains operated by the Dutch Railways (NS) run frequently<br />
and almost always on schedule. The same goes <strong>for</strong><br />
buses and trams (electrically driven streetcars in Amsterdam,<br />
Rotterdam and The Hague).<br />
Trains<br />
You can buy return tickets <strong>for</strong> train journeys, but remember<br />
that the return journey has to take place on the same day.<br />
If you are not travelling both ways on the same day, you<br />
must buy two single tickets.<br />
If you plan to travel around the Netherlands regularly by<br />
train while you are here, it would be advisable to inquire<br />
about any special discount arrangements available.<br />
For in<strong>for</strong>mation: www.ns.nl. Here you can find in<strong>for</strong>mation<br />
on (additional) services, ticket offers, booking, payment<br />
methods, seat reservations, on-board service and travel in<br />
general, as well as some useful addresses.<br />
Taxi<br />
All regular Dutch taxis use meters, and all charge roughly<br />
the same rates. When you start, the meter will already<br />
show a balance of several euros. This ensures the driver of<br />
a minimum fare. Only <strong>for</strong> very long distances it is sometimes<br />
possible to negotiate a fare, otherwise you pay the<br />
amount indicated on the meter. It is customary to give taxi<br />
drivers a tip, which usually means rounding up the fare.
30<br />
All major railway stations have a taxi stand. Hotels and<br />
restaurants are always happy to call a taxi <strong>for</strong> you if you<br />
ask. You cannot hail taxis on the street in the Netherlands<br />
as you can in many parts of the world. You must either<br />
telephone or go to a taxi stand where taxis wait.<br />
Traintaxi<br />
When visiting one of the larger cities in the Netherlands by<br />
train, you can buy a traintaxi ticket at the railway station.<br />
This taxi takes people to destinations within the city limits<br />
at a fixed fee. Bear in mind that there may be more passengers<br />
in the taxi; taxi drivers wait <strong>for</strong> about ten minutes<br />
<strong>for</strong> any other passengers going in the same direction. The<br />
traintaxi stand can be recognised easily. It is separately<br />
located from the normal taxi stand and is designed in blue<br />
and yellow (the colours of the Netherlands Railways). You<br />
can buy traintaxi tickets at the railway station. One trip<br />
costs € 4.70 <strong>for</strong> one person, no matter where you are going<br />
within the local area. If you want to be picked up from<br />
your residence to go to the railway station, you should<br />
reserve the traintaxi half an hour be<strong>for</strong>e departure (call<br />
0900 873 46 82, € 0.35 per minute).<br />
Bus<br />
The central bus terminus in Enschede is opposite the railway<br />
station. Bus timetables can be obtained from the bus<br />
in<strong>for</strong>mation desk (near the bus terminus). Buses usually<br />
run every half hour to all parts of the city, and at least once<br />
an hour to outlying towns and villages.<br />
Public transport tickets<br />
‘Strippen’ cards are available from post offices, newspaper<br />
stands, supermarkets, ticket machines at train and bus stations,<br />
ticket offices at train stations, and from the bus or tram<br />
driver. Depending on the distance you wish to travel, you or<br />
the driver validate the required number of ‘strippen’ on the<br />
card, depending on the number of zones you wish to travel.<br />
In the near future, the OV chip card will replace the ‘strippen’<br />
card as the means of payment <strong>for</strong> any public transportation<br />
throughout Holland. Please note that this OV<br />
chip card is already required to pay <strong>for</strong> all public transportation<br />
in Rotterdam and <strong>for</strong> the subway in Amsterdam.<br />
For more in<strong>for</strong>mation see: www.ov-chipkaart.nl.<br />
If you travel a great deal, it will be cheaper to buy a weekly<br />
or monthly travel pass <strong>for</strong> one or more zones. These can<br />
be bought at every post office (postkantoor), the bus<br />
in<strong>for</strong>mation desk or other advanced sales offices - but not<br />
from the railway stations. You will need to show a passport<br />
or driving licence. Take a passport photo with you and ask<br />
<strong>for</strong> the cheapest type of travel pass. There are also various<br />
travel passes <strong>for</strong> train travel. Please inquire at the ticket<br />
office in the railway station.<br />
Car<br />
Whether or not you need a Dutch driving licence depends<br />
on where your current driving licence was issued. Nationals<br />
of some countries can simply use their original driving<br />
licence. In some cases an international driving licence is<br />
required. Your embassy can give you more in<strong>for</strong>mation<br />
about the specific cases where an international driving<br />
licence is required. You can also check the national traffic<br />
authority website www.rdw.nl.<br />
For more in<strong>for</strong>mation about traffic, transportation, and traffic<br />
regulations: www.holland.com/global.<br />
Buying a car<br />
If you decide to buy a used car in the Netherlands, all<br />
documents need to be in order be<strong>for</strong>e taking ownership.<br />
At the post office, application <strong>for</strong>ms are available <strong>for</strong> the<br />
following documents:<br />
• registration licence parts I and II (‘kenteken deel I, II’)<br />
• personal liability insurance (‘W.A.-verzekering’)<br />
• ownership papers (‘vrijwaringsbewijs’).<br />
You are also advised to buy a car with a ‘BOVAG-garantie’<br />
(a guarantee given by a Dutch association <strong>for</strong> motorvehicle<br />
dealers and repairs). It is now compulsory <strong>for</strong> cars<br />
older than four years to be examined <strong>for</strong> road safety (‘APKkeuring’)).<br />
If the car is regularly checked at the garage, this inspection<br />
is included in normal maintenance. If not, <strong>students</strong> must<br />
have the car checked every year in order to receive the<br />
special ‘APK’ certificate and a sticker on the number plate.
in<strong>for</strong>mation guide <strong>for</strong> itc <strong>students</strong> 31<br />
the netherlands<br />
A small flat country<br />
On a world map, the Netherlands looks very small indeed.<br />
You can drive the greatest distance, from north to south,<br />
in around four hours. To the east the Netherlands borders<br />
Germany, to the south Belgium, and to the north and west<br />
lies the North Sea.<br />
The <strong>for</strong>mal name of the country is ‘The Netherlands’,<br />
which means ‘the low countries’, referring to the fact that<br />
the land is at or below sea level. ‘Holland’ is in fact the<br />
name of the western part of the country, currently the two<br />
most heavily populated of the 12 provinces. Purists insist<br />
that the only proper name of the country is ‘The Netherlands’,<br />
but ‘Holland’ is used in in<strong>for</strong>mal situations, and in<br />
international trade, since this name is more identifiable<br />
when adapted to other languages.<br />
On arrival you will be struck by certain features of the<br />
landscape. To start with, the Netherlands is very, very flat.<br />
There are a few hills in the south-eastern corner of the<br />
country, but they disturb the flat horizon only slightly. This<br />
means there are no obstacles to the wind, which is an<br />
almost constant feature.<br />
Another thing you will notice is the water everywhere -<br />
lakes, rivers, canals and ditches of all sizes, ranging from<br />
the large transport canals <strong>for</strong> barge traffic to the narrow<br />
drainage ditches that cross the fields where the five million<br />
cows graze. Some 16 million people live in an area of<br />
less than 40,000 square kilometres. This means an average<br />
density of 440 people per square kilometre. Land is a<br />
precious commodity in the Netherlands: much of the land<br />
area had to be painstakingly reclaimed from the sea, or<br />
converted from swamp. The Dutch are world leaders when<br />
it comes to controlling water, and the struggle to tame the<br />
<strong>for</strong>ces of water <strong>for</strong>ms a large part of their history.<br />
The Netherlands has a constitutional monarchy, with a<br />
democratic parliamentary system composed of the Upper<br />
House (Eerste Kamer) and the Lower House (Tweede<br />
Kamer), together <strong>for</strong>ming the Dutch Parliament. The Head<br />
of State is Queen Beatrix, and the seat of government is<br />
The Hague (Den Haag or ‘s-Gravenhage) - although Amsterdam<br />
is the capital of the country.<br />
Gateway to Europe<br />
The Netherlands is at the centre of a complete transportation<br />
network, comprising air, sea, river, road and rail links<br />
extending in all directions. Rotterdam is the world’s largest<br />
port and millions of tons of cargo are loaded and unloaded<br />
there every day. Schiphol International Airport is the fourth<br />
largest passenger and cargo airport in Europe. The Netherlands<br />
accounts <strong>for</strong> 53% of the river transport on the Rhine<br />
and the Maas, and 27% of all European trucks make use of<br />
its highways.<br />
People<br />
The ethnic Dutch tend to be tall and fair, but Dutch society<br />
is becoming increasingly multicultural and, especially in<br />
the larger cities, you will see many other physical types<br />
as well. There are people of Caribbean, Indonesian and<br />
Surinamese descent, because of the Dutch colonial past<br />
in these regions. But there are also many people of Mediterranean<br />
descent. In the 1950s and 1960s Dutch cities<br />
and industry were growing fast as the country recovered<br />
from the second world war, and workers arrived from Italy,<br />
Spain, Morocco and Turkey to meet the shortage of labour.
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Language<br />
Within ITC the main language is English, although there<br />
are many different accents. Most of the Dutch can communicate<br />
in English.<br />
Climate<br />
Over the year, climate is moderate, with gentle winters, cool<br />
summers, and rainfall in every season. This is typical of the<br />
marine climate you would expect in the Netherlands after<br />
looking at a map and seeing the North Sea on its doorstep.<br />
However, the Dutch climate is not that predictable.<br />
In the morning there may be bright sunshine, but within<br />
a few hours the wind can change direction and all of a<br />
sudden a cold gale is blowing in from the west. Of course<br />
days can also start out badly and end well.<br />
In winter (December to February) there are not too many<br />
days of frost and, although you will probably see some<br />
snow, there is seldom a lot. The winter cold is penetrating,<br />
however, because it is often wet and windy.<br />
If you spend a winter in the Netherlands, by about March<br />
you will understand why Dutch people talk so much about<br />
the glorious sunshine of countries to the south, and why<br />
the minute that spring arrives they run out and turn their<br />
faces to the sun every chance they get.<br />
In summer (June to August) there are a few fairly hot days.<br />
In the months between, the temperature will vary from<br />
about 5º to 15º C (40º to 60º F) in the course of the day.<br />
Summer and winter time<br />
Within the countries of the European Union, summer time<br />
runs from the last Sunday in March (clocks go <strong>for</strong>ward one<br />
hour) to the last Sunday in October (clocks go back one<br />
hour), and winter time from the last Sunday in October to<br />
last Sunday in March.<br />
Tourist in<strong>for</strong>mation<br />
Tourist in<strong>for</strong>mation offices in the Netherlands, called<br />
Vereniging Voor Vreemdelingenverkeer (VVV), have offices<br />
in all cities, and are always well signposted. The VVV office<br />
can give you all the in<strong>for</strong>mation on what there is to see and<br />
enjoy in the Netherlands. For more in<strong>for</strong>mation:<br />
www.holland.com/global.
in<strong>for</strong>mation guide <strong>for</strong> itc <strong>students</strong> 33<br />
Day trips<br />
To Amsterdam<br />
The InterCity train to Amsterdam leaves from Enschede<br />
railway station every hour (see train schedule). When<br />
you arrive at Amsterdam Central (CS), you can get more<br />
in<strong>for</strong>mation at the VVV office right outside the station. An<br />
in<strong>for</strong>mation desk is located in front of Amsterdam Central<br />
station <strong>for</strong> inquiries about public transport.<br />
Amsterdam, the official capital, is the social, cultural and<br />
tourist centre of the Netherlands. Its theatres, concert<br />
halls, museums, and cafés are world-famous.<br />
The city’s bustling liveliness and its live-and-let-live attitude<br />
towards deviant behaviour have earned it an international<br />
reputation. Amsterdam is the place <strong>for</strong> having fun - but do<br />
not let its atmosphere fool you into thinking that Dutch society<br />
is promiscuous. Although the Dutch are very tolerant,<br />
most people live moderate, orderly lives. Amsterdam is the<br />
extreme rather than the norm.<br />
Places of interest include:<br />
• Madame Tussaud’s Scenerama Wax museum located<br />
on the Damrak: a five-minute walk or the first stop by<br />
tram from the central railway station<br />
• The Rijksmuseum, housing famous paintings by Dutch<br />
painters, located at 42 Stadhouderskade: take the tram<br />
that stops behind the museum (exit stop: Hobbemastraat)<br />
from the central railway station.<br />
For in<strong>for</strong>mation about other places of interest and <strong>for</strong><br />
practical in<strong>for</strong>mation:<br />
www.holland.com/global/cities/amsterdam.<br />
To Arnhem: Burgers’ Zoo<br />
Zoological gardens, indoor bush, desert and safari park,<br />
plus an exhibition on the tropical rain<strong>for</strong>est and an artificial<br />
desert environment. Good train and bus connections. Train<br />
to Arnhem; at Arnhem railway station take the (electrically<br />
powered) trolley-bus that will stop right at the entrance to<br />
Burgers’ Zoo. If you travel by train, you can buy an all-inone<br />
ticket <strong>for</strong> the train, trolley-bus and entrance fee. Please<br />
check at the railway station. From Enschede there is also a<br />
good bus connection (check the timetable at the bus station).<br />
For more in<strong>for</strong>mation: www.burgerszoo.nl.<br />
To Emmen: Noorderdierenpark<br />
Emmen Zoo has a South American aviary, African wildlife<br />
and a tropical surprise - more than 1,500 butterflies! It is<br />
about a 10-minute walk from Emmen railway station to the<br />
zoo.<br />
For more in<strong>for</strong>mation: www.dierenpark-emmen.nl.<br />
To Deventer<br />
A historic Hanseatic town with an impressive waterfront<br />
along the river IJssel, Deventer is a lovely city to visit. Connections<br />
are excellent and it takes about 45 to 50 minutes<br />
to travel from Enschede to Deventer by either car or train.<br />
Suggestions: the Toy and Tin Museum; ‘De Waag’, explaining<br />
the history of Deventer; and various interesting exhibitions,<br />
<strong>for</strong> example, of topographic paintings of Deventer.<br />
For more in<strong>for</strong>mation: www.vvvdeventer.nl.<br />
To the Dutch islands<br />
To visit one of the Dutch islands (Texel, Vlieland, Terschelling,<br />
Ameland and Schiermonnikoog), ask <strong>for</strong> a combined<br />
ticket <strong>for</strong> train, bus and ferry. Check with the in<strong>for</strong>mation<br />
desk at the railway station and consult the tourist in<strong>for</strong>mation<br />
office.<br />
For more in<strong>for</strong>mation: www.wadden.nl.<br />
To Apeldoorn: Palace Het Loo<br />
Members of the House of Orange, the family providing the<br />
Netherlands with its monarchs, had occupied this country<br />
residence <strong>for</strong> some 300 years until Queen Beatrix officially<br />
turned it over to the state in 1984 to be opened to the public<br />
as a museum. The entire complex, including the <strong>for</strong>mal<br />
gardens and stables <strong>for</strong> horses, has been fully restored<br />
to its 17th century splendour, a process that took seven<br />
years. At Apeldoorn railway station you can take a bus that<br />
stops near to the palace.<br />
For more in<strong>for</strong>mation: www.vvvapeldoorn.nl.
34<br />
To Utrecht<br />
This surprising and friendly city boasts cultural and historical<br />
highlights. The city’s ultimate symbol is the beautiful<br />
Dom Tower. In addition, Utrecht offers great shopping,<br />
contemporary convention and meeting venues, and pleasant<br />
sidewalk cafés.<br />
Utrecht railway station is adjacent to a large shopping<br />
centre. At the station follow the signs to the tourist in<strong>for</strong>mation<br />
office, and there you can get a map of Utrecht.<br />
For more in<strong>for</strong>mation:<br />
www.utrecht.nl.<br />
To Lisse, Keukenhof<br />
The Keukenhof measures 32 hectares, which makes it<br />
the world’s largest spring garden. This flower park has<br />
welcomed lovers of flowers <strong>for</strong> the past fifty springs. They<br />
come to admire some seven million colourful bulb flowers.<br />
Keukenhof’s surprising spring program offers many hours<br />
of enjoyment in various flowerbeds, gardens and indoor<br />
exhibitions.<br />
For more in<strong>for</strong>mation:<br />
www.keukenhof.nl.<br />
To The Hague<br />
The Hague (Den Haag) is the seat of government and<br />
diplomacy, and the residence of Queen Beatrix, the Head<br />
of State. Interesting places to visit in The Hague include<br />
Madurodam, an open-air museum that shows the Netherlands<br />
in miniature, and the Binnenhof, where the ‘Ridderzaal’<br />
and the Dutch Parliament are located.<br />
For more in<strong>for</strong>mation:<br />
www.denhaag.com.<br />
To Rotterdam<br />
Rotterdam is the nation’s industrial and commercial centre,<br />
with its Europort being the largest European port with container<br />
terminals and bulk transit terminals. The city is very<br />
modern, with lively shopping malls and interesting museums,<br />
<strong>for</strong> example, the Boymans van Beuningen gallery, the<br />
Architecture Centre, and the Kunsthal.<br />
For more in<strong>for</strong>mation:<br />
www.rotterdam.info.
in<strong>for</strong>mation guide <strong>for</strong> itc <strong>students</strong> 35<br />
Enschede<br />
The history, the city and the people<br />
If you were to ask a local person about Enschede and its<br />
history, he or she would say that Enschede was a textile<br />
city. It seems that all anyone knows about Enschede is that<br />
it used to be home to a lot of textile factories. The name<br />
‘Enschede’ comes from ‘Am Esche’, old Dutch <strong>for</strong> ‘on the<br />
border’. Germany is only a stone’s throw away from the<br />
city.<br />
Around 35 years ago, as the textile industry shifted to Asia,<br />
this reliance on a single industry began to cause problems<br />
<strong>for</strong> Enschede. In 1950 the textile industry employed 21,000<br />
people, but by 1970 this figure had dropped to 8,000, and<br />
by the time of the world recession in the early 1980s it had<br />
fallen to 2,500. As the noisy, dirty factories disappeared,<br />
Enschede was <strong>for</strong>ced to change direction be<strong>for</strong>e the 1980s<br />
recession hit everyone else as well.<br />
With approximately 156,000 inhabitants, Enschede is the<br />
largest city in the east of the country. Around 15,000 of<br />
these are <strong>students</strong>, either at Saxion Hogeschool Enschede<br />
(Saxion University of Professional Education, Enschede),<br />
the Academy of Music, the Academy of Art, or the University<br />
of Twente. Enschede is a pleasant city to live and work<br />
in. Attractive shopping facilities attract people from the<br />
local area, as well as from over the border. On market days<br />
(Tuesdays and Saturdays) many of the shoppers in town<br />
come from Germany, particularly on certain Saturdays<br />
when the shops in Germany close earlier than those in the<br />
Netherlands.<br />
Schools<br />
In the Netherlands, education is compulsory <strong>for</strong> children<br />
aged 5 to 17.<br />
In Enschede, the Prinseschool has an international department<br />
where children from abroad, aged 4 to 12, receive<br />
English lessons (International School Twente). This primary<br />
international department is attended by children whose<br />
parents are studying or teaching at the University of<br />
Twente. International School Twente is located at Staringstraat<br />
15 in Enschede, in one of the school buildings of the<br />
Dutch Prinseschool, about 500 meters from Enschede central<br />
train and bus station. All teachers do their best to make<br />
sure that the classes are adapted to the standards of the<br />
individual child and intensive contact is maintained with<br />
the parents. For more in<strong>for</strong>mation: http://istwente.com.<br />
There is a Dutch/English bilingual stream at one of the local<br />
secondary schools in Enschede (Stedelijk Lyceum, locatie<br />
Zuid). Of the classes, approximately 50% are conducted<br />
in English. During the first three years the pupils follow the<br />
bilingual stream at higher intermediate and pre-university<br />
level. In the fourth year Dutch takes over as the language<br />
of instruction. For pupils with insufficient command of<br />
Dutch, a special timetable can be arranged, with the possibility<br />
of dropping certain subjects. For more in<strong>for</strong>mation:<br />
www.hetstedelijk.nl/index.php?id=4232.<br />
Leisure facilities<br />
Most activities in Enschede are held at or near the old<br />
market square and are often free of charge.<br />
• Most bars and discotheques offer live music in the<br />
evenings at weekends, but often there is an admission<br />
fee.<br />
• Contact the Muziekcentrum and the Muziekkwartier,<br />
respectively, <strong>for</strong> in<strong>for</strong>mation on musical events and<br />
theatre productions.<br />
For more in<strong>for</strong>mation: www.muziekkwartier.nl.<br />
• The main cinemas in Enschede are CineStar at Go<br />
Planet, 60 Colosseum Cineast at 4 Bolwerkstraat,<br />
and Concordia at 26 Oude Markt. To check the film<br />
schedule, pick up the weekly brochure from the leaflet<br />
display at the entrance to the ITC restaurant.<br />
Tourist in<strong>for</strong>mation<br />
The VVV tourist in<strong>for</strong>mation service in the Netherlands has<br />
well-signposted offices in all cities. The VVV can give you<br />
in<strong>for</strong>mation on what there is to see and enjoy in the Netherlands<br />
and especially in the region of Enschede.<br />
The office hours of the tourist in<strong>for</strong>mation office (VVV) in<br />
Enschede at 1a Stationsplein are:<br />
Monday 13.00 - 17.30 hrs<br />
Tuesday to Friday 10.00 - 17.30 hrs<br />
Saturday 10.00 - 14.00 hrs.
36<br />
A selection of places of interest:<br />
• Rutbeek, 182 Jacobsrietweg<br />
It’s fun to go to this attractive park right outside Enschede<br />
if it is sunny. Pleasant park <strong>for</strong> walking (about five<br />
kilometres around the lake), windsurfing, canoeing or<br />
rowing. You can also rent waterbikes. This park is easily<br />
accessible by bike, car or bus and has a restaurant<br />
and a playground.<br />
To get there by bike or car: Take the Haaksbergerstraat<br />
(street passing ITC International Hotel and Stadsweide)<br />
towards Haaksbergen until you see the sign ‘Rutbeek’.<br />
Turn left and follow the signs.<br />
• Het Hulsbeek, Oldenzaal<br />
Another recreation park, with woods and water. For<br />
bus connections to the Hulsbeek and Rutbeek, ask at<br />
the in<strong>for</strong>mation desk at the bus station or the tourist<br />
in<strong>for</strong>mation office.<br />
• Waarbeek, Hengelo<br />
An amusement park <strong>for</strong> children. An enjoyable way of<br />
travelling to the Waarbeek is by boat from the marina/<br />
harbour in Enschede. Parking at the harbour and at<br />
the Waarbeek is free of charge. No reservations are<br />
needed. You can also take the train to Hengelo and<br />
then take the bus, which stops in front of the entrance.<br />
For more in<strong>for</strong>mation on the Waarbeek and the boat<br />
connection, contact the tourist in<strong>for</strong>mation office.<br />
• Rijksmuseum Twenthe,<br />
129-131 Lasondersingel<br />
Museum of antiquities and modern art.<br />
For more in<strong>for</strong>mation:<br />
www.rijksmuseumtwenthe.nl<br />
• Museum Twentse Welle,<br />
11 Het Rozendaal<br />
History of the culture, nature, language and environment<br />
of Twente<br />
• Wooldrikspark, Lorenzlaan<br />
Public gardens, with a farm open <strong>for</strong> children.<br />
• Volkspark, Volksparksingel<br />
Public gardens, famous <strong>for</strong> the annual Easter Fair.<br />
• Aquadrome, 2 J.J. van Deinselaan<br />
Tropical indoor swimming centre with two big water<br />
slides, waves (at least 10 minutes every hour) and<br />
streams. Bus direction ‘Hogeland’. Ask <strong>for</strong> bus line and<br />
travel time at the in<strong>for</strong>mation desk at the bus station.<br />
• Ancient Dutch windmills and water-mills<br />
The unique, historical windmill of Usselo grinds today<br />
like it did over two centuries ago. You will find the mill<br />
just outside Usselo, between Enschede and Haaksbergen<br />
(7 km southwest of Enschede). The entrance<br />
is behind the mill. Also of interest: the ‘Korenbloem’<br />
windmill and the ‘Oostendorper’ water-mill in Haaksbergen;<br />
the ‘Lonneker Molen’, a windmill in the small<br />
village of Lonneker, situated between Enschede
in<strong>for</strong>mation guide <strong>for</strong> itc <strong>students</strong> 37<br />
and Oldenzaal (Lonneker can easily be reached by<br />
bike!); the water-mills ‘Den Haller’ and ‘Singraven’ in<br />
Denekamp; and the water-mills ‘Bels’ and ‘Frans’ in<br />
Vasse. All these mills are open to the public and can<br />
be reached by public transport.<br />
• Zoutmuseum<br />
If you are interested in the history of salt production,<br />
then why not visit the salt museum in Delden.<br />
From the VVV tourist in<strong>for</strong>mation office, you can obtain<br />
detailed in<strong>for</strong>mation on entrance fees and opening hours.<br />
Walking and cycling<br />
Enschede’s immediate surroundings are ideal <strong>for</strong> beautiful<br />
walks and bicycle tours. Twente’s charming landscape surprises<br />
you at every bend. You will pass through woods and<br />
meadows, along brooks, villas and old Saxony farms. If you<br />
are lucky, and keep your eyes open, you might see a kingfisher,<br />
tree frog or green wood-pecker shoot off. Several walks<br />
and bicycle routes can be found in the area, and many of the<br />
country estates are open to the public. Natuurmonumenten,<br />
the Dutch nature monument foundation, has set out walking<br />
routes in the ‘Buurseveen’ and the ‘Aamsveen’.
Auke Vleerstraat<br />
38<br />
City map of Enschede<br />
56<br />
19<br />
Hengelose straat<br />
U n i v e r s i t y o f<br />
T w e n t e<br />
S o c c e r<br />
54<br />
ITC<br />
40<br />
S t a d i u m<br />
Auke Vleerstraat<br />
Administration<br />
A b r a h a m<br />
L e d e b o e r p a r k<br />
C r i c k e t<br />
H o c k e y<br />
G o l f<br />
1<br />
2<br />
3<br />
4<br />
Faculty of Geo-In<strong>for</strong>mation Science and Earth<br />
Observation of the University of Twente.<br />
Hengelosestraat 99, tel 0534874444<br />
Accommodation ITC International Hotel<br />
Entrance Boulevard 1945, tel 0538506670<br />
Apartment building Stadsweide<br />
Entrance Haaksbergerstraat<br />
Apartment complex<br />
Dr. Benthemstraat 10<br />
Health<br />
30<br />
31<br />
32<br />
33<br />
34<br />
Police Station<br />
Hermandad 2, tel. 09008844<br />
City Office<br />
Hengelosestraat 51, tel. 0534818181<br />
Post Office TNT<br />
Van Loenshof 94<br />
International School Twente (IST)<br />
Prinsestraat 10 and<br />
Staringstraat 15, tel. 0534319652<br />
Library (public)<br />
Pijpenstraat 15, tel. 0534804804<br />
Hengelose straat<br />
55<br />
50<br />
G .<br />
H e<br />
Hospital (Medisch Spectrum Twente / MST)<br />
10 Haaksbergerstraat 55, tel 0534872000<br />
Centre Pharmacy Enschede<br />
11 Beltstraat 43a, tel. 0534314664<br />
HDT-O-emergency Post<br />
12 Haaksbergerstraat 55, tel. 0885551188<br />
Health Centre Veldpoort<br />
13 Nassaustraat 20, tel. 0534324207<br />
Dental care<br />
14 Beltstraat 76, tel. 0534358478<br />
Dental care<br />
15 Oosterstraat 2-25 (3rd floor), tel. 0534323165<br />
GGD-Occupational Health Centre<br />
16 Nijverheidsstraat 30<br />
Travel Health Clinic<br />
17 Gezondheidscentrum Oosterpoort<br />
Oosterstraat 2-25, tel. 0900-2904900<br />
Midwife Practice<br />
18<br />
Van Deinselaan 18, tel. 0534318948<br />
Campus General Medical Services<br />
19 Location Saxion Hogeschool, M.H. Tromplaan 28<br />
Location Twente University, Building number 58<br />
Tel. 053489800<br />
Commerce<br />
Rabobank<br />
20 Raffeisenstraat 75<br />
ABN Bank<br />
21<br />
Stationsplein 5<br />
22<br />
23<br />
24<br />
25<br />
26<br />
27<br />
28<br />
Bookshop Planeta<br />
M.H. Tromplaan 28, tel. 0534342667<br />
GWK Exchange Office <strong>for</strong> <strong>for</strong>eign currency<br />
Stationsplein 33, tel. 4316608<br />
Peter Hu Asian Supermarket<br />
De Klomp<br />
Toko Het Oosten<br />
Shoppingcentre Zuidmolen<br />
2nd hand bike shop<br />
Floresstraat 18<br />
Special Butchers and Asian Supermarket<br />
De Klomp and Lipperkerkstraat<br />
Market “open air”<br />
G.J. van Heekplein<br />
Afinkstraat<br />
Travel<br />
Railway station<br />
40<br />
Stationsplein 33, tel. 09009292<br />
41 Busstation<br />
Stationsplein<br />
42 VVV Tourist In<strong>for</strong>mation Office<br />
Stationsplein 1, tel. 0534323200<br />
ANWB (Dutch Automobile Association)<br />
43<br />
Edo Bergsmalaan, tel. 0534323700<br />
Recreation/culture<br />
Roessingh Medical Centre<br />
50<br />
Roessinghbleekweg 33<br />
Indoor Soccer (Wednesday, contact Javier Morales)<br />
Indoor Sports (Sunday)<br />
51 Sports centre Saxion Hogeschool<br />
M.H. Tromplaan 28<br />
52 Squash Citadel<br />
Olympialaan 75<br />
53 Aquadrome Swimmingpool<br />
J.J. van Deinselaan 2<br />
54 Cinestar Cinema<br />
Colosseum 60<br />
Westerval<br />
Swimmingpool “Het Slagman”<br />
55<br />
Park de Kotten 325, tel. 0534352817<br />
56 Sports center Twente University<br />
Building number 49, In<strong>for</strong>mation Desk tel. 0534891148<br />
57 Cinema Concordia<br />
Oude Markt 15<br />
58 Muziekkwartier (theatre)<br />
Wenninkgaarde 40 - 42, tel. 0534858585<br />
59 Muziekcentrum Enschede (music theatre)<br />
Noorderhagen 27<br />
60 Grote kerk (church)<br />
Oude Markt 31<br />
Westerval<br />
S o c c e r<br />
Volksparksingel<br />
Tubantiasingel<br />
Parkweg<br />
V o l k s p a r k<br />
Pathmossingel<br />
Haaksbergerstraat<br />
H<br />
N35
Staringstraat<br />
in<strong>for</strong>mation guide <strong>for</strong> itc <strong>students</strong> 39<br />
33<br />
J v a n<br />
e k p a r k<br />
engelose straat<br />
Deurningerstraat<br />
Boddenkampsingel<br />
Lasondersingel<br />
Hengelose straat<br />
straat<br />
Fortuinstraat<br />
Kortenaer<br />
1<br />
Parkweg<br />
Boddenkampstr.<br />
51<br />
22<br />
19<br />
Tromplaan<br />
Ripperdastraat<br />
Bisschopsstraat<br />
33<br />
Prinsestr.<br />
Emmastraat<br />
Blekerstraat<br />
10<br />
Oldenzaalsestraat<br />
Laaressingel<br />
S o c c e r<br />
Deurningerstraat<br />
Hengelosestraat<br />
Haaksbergerstraat<br />
Nijverheidsstraat<br />
Molenstraat<br />
31<br />
23<br />
58<br />
40<br />
42<br />
59<br />
Stationsplein 21<br />
13<br />
41<br />
20<br />
Raiffeissenstraat<br />
Tromplaan<br />
Van Galenstr.<br />
3<br />
30<br />
12<br />
Getfertweg<br />
16<br />
2<br />
Koningstraat<br />
10<br />
4<br />
Korte<br />
Hengelosestr.<br />
Dr. Benthemstraat<br />
Walstraat<br />
Zuiderhagen<br />
Korte<br />
Haaksbergerstr.<br />
34<br />
25<br />
32<br />
Wooldriksweg<br />
Boulevard 1945 Boulevard 1945<br />
Beltstraat<br />
Noorderhagen<br />
Oude 57<br />
Markt<br />
60<br />
14<br />
Van<br />
Loenshof<br />
11<br />
Celebesstraat<br />
Schoolweg<br />
Langestraat<br />
43<br />
Kuipersdijk<br />
Parallelweg<br />
Stadsgravenstr.<br />
V. Lochemstr.<br />
De Heurne<br />
Langestr.<br />
Achter ‘t Hofje<br />
HJ van<br />
Heekplein<br />
28<br />
Mooienhof<br />
Ledeboerstraat<br />
Oldenzaalsestr.<br />
Spelbergsweg<br />
Soendastraat<br />
Perikplein<br />
Oldenzaalsestraat<br />
De<br />
Klomp<br />
Perikweg<br />
15 17<br />
27<br />
24<br />
26<br />
Brinkstraat<br />
Oliemolensingel<br />
Oldenzaalsestraat<br />
Ripperdastraat<br />
Gronausestraat<br />
Haaksbergerstraat<br />
Boulevard 1945<br />
Mooienhof<br />
See detail map<br />
Boulevard 1945<br />
Blijdestijn<br />
park<br />
Hogelandsingel<br />
Wooldriks<br />
park<br />
S o c c e r<br />
Te n n i s<br />
Getfertsingel<br />
Varviksingel<br />
Zuiderval<br />
53<br />
18<br />
S o c c e r<br />
Kuipersdijk<br />
S o c c e r<br />
52
40<br />
Some helpful Dutch<br />
words<br />
baker - - - - - - - - - - - - - - - - - - - - - - - - - - bakker<br />
bakery - - - - - - - - - - - - - - - - - - - - - - - - - bakkerswinkel<br />
bar - - - - - - - - - - - - - - - - - - - - - - - - - - - - - bar<br />
barber - - - - - - - - - - - - - - - - - - - - - - - - - kapper<br />
bicycle- - - - - - - - - - - - - - - - - - - - - - - - - fiets<br />
bookshop - - - - - - - - - - - - - - - - - - - - - boekenwinkel<br />
breakfast - - - - - - - - - - - - - - - - - - - - - - ontbijt<br />
bus - - - - - - - - - - - - - - - - - - - - - - - - - - - - bus<br />
bus stop - - - - - - - - - - - - - - - - - - - - - - - bushalte<br />
butcher - - - - - - - - - - - - - - - - - - - - - - - - slager<br />
butchers - - - - - - - - - - - - - - - - - - - - - - slagerswinkel<br />
cafe/pub - - - - - - - - - - - - - - - - - - - - - - cafe<br />
car - - - - - - - - - - - - - - - - - - - - - - - - - - - - - auto<br />
church - - - - - - - - - - - - - - - - - - - - - - - - - kerk<br />
cinema - - - - - - - - - - - - - - - - - - - - - - - - bioscoop<br />
city hall - - - - - - - - - - - - - - - - - - - - - - - - stadhuis<br />
city coffee - - - - - - - - - - - - - - - - - - - - - koffie<br />
day after tomorrow - - - - - - - - - - overmorgen<br />
dentist - - - - - - - - - - - - - - - - - - - - - - - - - tandarts<br />
dinner - - - - - - - - - - - - - - - - - - - - - - - - - warme maaltijd<br />
Dutch - - - - - - - - - - - - - - - - - - - - - - - - - - Nederland<br />
English - - - - - - - - - - - - - - - - - - - - - - - - Engels<br />
fish shop - - - - - - - - - - - - - - - - - - - - - - viswinkel<br />
flower shop - - - - - - - - - - - - - - - - - - - bloemenzaak<br />
general physician- - - - - - - - - - - - - (huis)arts, dokter<br />
good afternoon - - - - - - - - - - - - - - - goede middag<br />
good evening - - - - - - - - - - - - - - - - - goeden avond<br />
good luck - - - - - - - - - - - - - - - - - - - - - veel succes<br />
good morning - - - - - - - - - - - - - - - - goede morgen<br />
greengrocer- - - - - - - - - - - - - - - - - - - groenteboer<br />
greengrocers - - - - - - - - - - - - - - - - - groentewinkel<br />
have a nice trip - - - - - - - - - - - - - - - goede reis<br />
hospital - - - - - - - - - - - - - - - - - - - - - - - - ziekenhuis<br />
if you please - - - - - - - - - - - - - - - - - - alstublieft<br />
in<strong>for</strong>mation - - - - - - - - - - - - - - - - - - - inlichtingen<br />
ladies fashion shop - - - - - - - - - - damesmodezaak<br />
left - - - - - - - - - - - - - - - - - - - - - - - - - - - - - links<br />
library - - - - - - - - - - - - - - - - - - - - - - - - - bibliotheek<br />
liquor shop - - - - - - - - - - - - - - - - - - - - slijterij<br />
market - - - - - - - - - - - - - - - - - - - - - - - - - markt<br />
men’s wear shop - - - - - - - - - - - - - herenmodezaak<br />
milk - - - - - - - - - - - - - - - - - - - - - - - - - - - - melk<br />
milkman - - - - - - - - - - - - - - - - - - - - - - - melkboer<br />
motorcycle - - - - - - - - - - - - - - - - - - - - motorfiets<br />
Mr., sir - - - - - - - - - - - - - - - - - - - - - - - - - meneer<br />
Mrs., madam - - - - - - - - - - - - - - - - - mevrouw<br />
Ms. - - - - - - - - - - - - - - - - - - - - - - - - - - - - mejuffrouw<br />
municipality - - - - - - - - - - - - - - - - - - - gemeente<br />
no - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - nee<br />
nurse - - - - - - - - - - - - - - - - - - - - - - - - - - zuster<br />
pharmacy - - - - - - - - - - - - - - - - - - - - - apotheek<br />
police station - - - - - - - - - - - - - - - - - politiebureau<br />
post office - - - - - - - - - - - - - - - - - - - - postkantoor<br />
right - - - - - - - - - - - - - - - - - - - - - - - - - - - rechts<br />
see you later - - - - - - - - - - - - - - - - - tot ziens<br />
shoe shop - - - - - - - - - - - - - - - - - - - - - schoenenwinkel<br />
shop - - - - - - - - - - - - - - - - - - - - - - - - - - - winkel/zaak<br />
station (train) - - - - - - - - - - - - - - - - - station<br />
straight on - - - - - - - - - - - - - - - - - - - - rechtdoor<br />
tea - - - - - - - - - - - - - - - - - - - - - - - - - - - - - thee<br />
thank you - - - - - - - - - - - - - - - - - - - - - dank u wel<br />
theatre - - - - - - - - - - - - - - - - - - - - - - - - schouwburg, theater<br />
to dance - - - - - - - - - - - - - - - - - - - - - - - dansen<br />
to drink - - - - - - - - - - - - - - - - - - - - - - - - drinken<br />
to eat - - - - - - - - - - - - - - - - - - - - - - - - - - eten<br />
to toast - - - - - - - - - - - - - - - - - - - - - - - - toasten<br />
to walk - - - - - - - - - - - - - - - - - - - - - - - - wandelen, lopen<br />
tobacconists - - - - - - - - - - - - - - - - - - tabakswinkel<br />
today - - - - - - - - - - - - - - - - - - - - - - - - - - vandaag<br />
tomorrow - - - - - - - - - - - - - - - - - - - - - morgen<br />
tomorrow afternoon - - - - - - - - - morgenmiddag<br />
tomorrow evening - - - - - - - - - - - morgenavond<br />
tomorrow morning - - - - - - - - - - - morgenochtend<br />
tonight - - - - - - - - - - - - - - - - - - - - - - - - vanavond<br />
train - - - - - - - - - - - - - - - - - - - - - - - - - - - trein<br />
yes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - ja<br />
yesterday- - - - - - - - - - - - - - - - - - - - - - gisteren
Note:<br />
The in<strong>for</strong>mation contained in this booklet has been obtained from a<br />
number of sources, both inside and outside the ITC organisation and the<br />
ITC International Hotel. While the contents have been carefully checked,<br />
some of the in<strong>for</strong>mation may change or become outdated. Any corrections<br />
or observations you may wish to make are most welcome, and should be<br />
sent to Marion van Rinsum, Communication Department (room 2-114,<br />
rinsum@itc.nl).<br />
UNIVERSITY OF TWENTE<br />
FACULTY OF GEO-INFORMATION SCIENCE AND<br />
EARTH OBSERVATION (ITC)<br />
P.O. Box 217<br />
7500 AA Enschede<br />
The Netherlands<br />
T: +31 (0)53 487 44 44<br />
F: +31 (0)53 487 44 00<br />
E: info@itc.nl<br />
I: www.itc.nl<br />
Photos cover and pages 2, 4, 6, 7, 8, 10, 12, 14-17, 19<br />
© Gerard Kuster