D-Series Syringe Pumps - Isco

D Series Syringe Pumps
Section 5 Pump Maintenance & Repair
provided, you will be able to view the schematics online. If you
need assistance, or don’t see the correct schematic for your specific
unit, contact our service department.
5.1.1 Service Department If you have a question about a procedure, need parts information,
or need some help, call the Teledyne Isco Service department. If
you write, be sure to include all the details about your
instrument and the nature of the error. Address your letter to:
Teledyne Isco
Service Department
P.O. Box 82531
Lincoln, NE 68501 USA
IscoService@teledyne.com
We suggest you call the Service Department first, before deciding
to return the unit for factory repair. Often a problem can be
solved in the field with just a little extra help. Our telephone
number is:
Toll free: (800) 775-2965
Outside USA, Canada, and Mexico: (402) 464-0231
5.1.2 How to Ship Returns In the rare event that an instrument must be returned for maintenance,
be sure all parts and hardware are back in place before
packing. The pump should not be shipped unless the piston and
cylinder have been rinsed with methanol or isopropanol (to
prevent freezing). Wrap the unit in heavy paper or put it in a
plastic bag. If the original box is not available, put the wrapped
unit in a strong cardboard box at least six inches longer in each
basic dimension than the unit. Fill the box equally around the
unit with resilient packing material (shredded paper, bubble
pack, expanded foam chunks, etc.). Seal it with strapping tape or
gummed cloth tape and ship it to the address listed on the warranty.
The warranty at the end of the manual also describes the
conditions under which Teledyne Isco will pay surface shipping
costs.
NOTICE
If the pump has been used for pumping a
hazardous or potentially lethal material:
· Do not return the pump without contacting the
Teledyne Isco Service Department.
· Do not return the pump without first providing
written guarantee that it has been decontaminated
of hazardous or potentially lethal materials.
· Teledyne Isco reserves the right to refuse
shipment if no decontamination assurance has
been provided prior to shipment. Failure to
decontaminate a pump may result in legal action.
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