Good Practices and Innovations in Public Governance 2003-2011

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Good Practices and InnovATIONS in Public Governance wrote the case studies on Italy’s Mobile Counter for Disabled and Elderly People and Italy’s Youth in the Law Hall; Nigera Reaves wrote the case study on Korea’s Women-Friendly City Project; and Patricia Whelan wrote the one on Waterfuture in Australia. Monica Chavez, graduate student at Columbia University, and Lois Redman- Warner provided support in the finalization of the 2010 section of this publication by checking facts and figures, contributing to the editorial work and lay-out. With respect to the years 2003-2011, a number of authors contributed to the elaboration of the case studies. Adriana Alberti prepared the case studies for the years 2006 to 2008. Valuable contributions were provided by Olivier Munyaneza, UNPSA Administrator until 2009, Ariane De Lipkowski a former Associate Expert in Governance, and Sarah Sher who also prepared case studies for this publication. Peggy Brice Bayetassa, United Nations intern at DPADM/DESA provided support in proofreading. Administrative support was provided by Mary-Elizabeth Danseco. In finalizing the case studies, the DPADM team relied on information submitted by the 2003-2011 UNPSA winners as part of their evaluation, along with information from official websites and UNDESA reports of technical meetings on innovations. The views expressed in this report are not necessarily those of the United Nations. No part of this publication may be reproduced without prior permission from the United Nations. vi
Contents Introduction .............................................................. iii Acknowledgments. ..........................................................v Contents ................................................................ vii United Nations Public Service Awards (UNPSA) Winners 2003-2011 At a Glance by Category ................................... viii Winners 2003-2011 At a Glance by Subject. ......................................x Winners 2003-2011 At a Glance by Year ....................................... xii Part One: An Overview Genesis, Purpose and Scope of the United Nations Public Service Awards Programme ..................................3 Part Two: Success Stories – 2003-2011 United Nations Public Service Awards Winners ................................. 17 2011 Winners ........................................................19 2010 Winners ........................................................61 2009 Winners .......................................................173 2008 Winners .......................................................191 2007 Winners .......................................................283 2006 Winners .......................................................325 2005 Winners .......................................................351 2004 Winners .......................................................371 2003 Winners .......................................................397 Part Three: Lessons Learned The Impact of the United Nations Public Service Awards ...........................429 Lessons Learned on Innovation in Governance ...................................435 List of Graphs Graph 1: UNPSA Regional Groups for Evaluation Purposes. ...........................9 Graph 2: UNPSA Categories by Year ............................................10 Graph 3: UNPSA Winners by Region ............................................14 Graph 4: UNPSA Winners by Year ..............................................16 Graph 5: UNPSA Winners by Country ...........................................18 List of Boxes Box 1: Good Practices are Available on the UNPAN Portal ............................iv Box 2: United Nations Public Service Awards in Brief ................................2 Box 3: United Nations General Assembly Resolution Establishes Public Service Day .........6 vii
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2009 United Nations Public Service
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2009 Category 1: republic of Korea
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2009 Category 1: Sweden Europe and
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2009 Category 2: South Africa Afric
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2009 Category 2: Thailand Asia and
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2009 Category 3: Republic of Korea
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2004 Category 1: Morocco Africa Mor
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2004 Category 1: Canada Europe and
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2004 Category 1: Brazil Latin Ameri
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2004 Category 1: Brazil Many countr
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2004 Category 2: Cameroon Africa Ca
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2004 Category 3: South Africa Since
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2004 Category 3: Malaysia NPC champ
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2003 Category 1: Singapore Asia and
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2003 Category 1: Singapore technolo
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2003 Category 1: Greece The agencie
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2003 Category 1: Bolivia To underta
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2003 Category 2: Spain period, the
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2003 Category 2: MEXICO • Creatio
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2003 Category 2: Egypt • Integrat
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2003 Category 3: Zambia Africa Zamb
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2003 Category 3: Republic of Korea
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2003 Category 3: Canada Europe and
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2003 Category 3: Italy Europe and N
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2003 Category 3: Chile Latin Americ
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2003 Category 3: Lebanon Western As
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The Impact of the UNPSA on InnovATI
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The Impact of the UNPSA on InnovATI
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Lessons Learned on InnovATION in Go
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This publication provides an overvi
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