Good Practices and Innovations in Public Governance 2003-2011

Good Practices and InnovATIONS in Public Governance
2010 Category 1
Improving Transparency, Accountability and
Responsiveness in the Public Service
Region Country Initiative Description Pg
Asia and
the Pacific
Republic
of Korea
Women-Friendly City Project A project to encourage public policymakers to
accommodate the needs of women when designing
and implementing policies.
63
Asia and
the Pacific
India
State-wide Attention on Grievances
by Application of Technology
(SWAGAT)
An ICT-based program for effective, transparent and
speedy redress of citizens’ grievances against the
government in the state of Gujarat.
67
Europe and
North Am.
Germany
Tandem in Science,
Network for Integration Projects
A networking approach to generating jobs for disabled
people, with attention to matters from initial career
planning to educational specialization.
73
Europe and
North Am.
Albania
Albania’s Electronic Procurement
System (ALBEPS)
A Web-based system for fairly and efficiently
managing the Albanian government’s
purchasing activities.
79
Western
Asia
Bahrain
National e-Government Portal
– Bahrain.bh
An e-government strategy to improve the delivery
of public services to citizens by increasing the
transparency of government operations, the
responsiveness of government processes and the
accountability of government officials.
84
Western
Asia
Saudi
Arabia
SaudiEDI e-Trade System
Application of information and communication
technologies to automate and streamline trade
clearance processes.
91
Rep. of Korea India Germany Albania Bahrain Saudi Arabia
62