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Good Practices and Innovations in Public Governance 2003-2011

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<strong>2011</strong> Category 4: Oman<br />

Western Asia<br />

Oman<br />

<strong>2011</strong> Category 4 — 1st Place W<strong>in</strong>ner<br />

Initiative:<br />

875 – Transform<strong>in</strong>g the Society through E-Oman Strategy<br />

Institution:<br />

Information Technology Authority<br />

Description<br />

The total country IT connectivity <strong>in</strong> Oman posed quite a challenge due to the vastness<br />

of the country <strong>and</strong> the population distribution. The Information Technology<br />

Authority developed an awareness <strong>and</strong> communication plan to reach out to the various<br />

strata of the society. Qualitative surveys were conducted dur<strong>in</strong>g these events to<br />

measure the effectiveness of the public awareness programme on e.Oman strategy<br />

<strong>and</strong> eServices <strong>in</strong>itiatives. The e.oman strategy addresses eGovernment as well as<br />

Digital Society issues. It aimed to create an effective government-community-citizen<br />

<strong>in</strong>frastructure that provides better public services to its people. Through eServices,<br />

the government sought new <strong>and</strong> <strong>in</strong>novative ways to better engage <strong>and</strong> <strong>in</strong>teract with<br />

citizens <strong>in</strong> the delivery of public service. Us<strong>in</strong>g the latest Information Technology<br />

solutions, citizens can now view <strong>in</strong>formation, pay bills, apply for services <strong>and</strong> monitor<br />

application status right <strong>in</strong> the comfort of their own homes, offices <strong>and</strong> from their<br />

mobile devices.<br />

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