Good Practices and Innovations in Public Governance 2003-2011
Good Practices and Innovations in Public Governance 2003-2011 Good Practices and Innovations in Public Governance 2003-2011
Good Practices and InnovATIONS in Public Governance Western Asia Oman 2011 Category 2 — 1st Place Winner Initiative: 878 – Electronic Education Portal Institution: Ministry of Education Description The Ministry of Education (MOE) has a large population exacerbated by a large amount of land, in which the population is spread across. Within the education sector, lots of information is communicated daily, therefore, presenting many challenges in communications and exchanges between the staff, students and parents of the zones. Efforts were duplicated as the administrative processes were paper-based, red tape and unnecessary workflow. The geographical distance also created connectivity problems and schools mostly interacted with the Ministerial head office offline. The creation of the electronic education portal allows different administrative processes and transactions to be carried out online by the different users: administrators, teachers, students and even parents. Users can access applications such as; the School Management System (SMS) that transformed all the administrative work in schools into electronic form, provides comprehensive information on schools, students, teachers and ministry's employees and offers a range of electronic services for them, and allows critical data and information to be collected, and facilitates planning from the Ministry level. 38
2011 Category 2: Saudi Arabia Western Asia Saudi Arabia 2011 Category 2 — 2nd Place Winner Initiative: 960 – Accelerating E-Government Adoption for Expanding Access to all Members of Saudi Society Institution: Ministry of Communications and Information Technology Description As the Kingdom of Saudi Arabia’s (KSA’s) economy and global importance grew over a short period of time, an uneven approach and access to services for all members of society were barriers to inclusive and effective public service delivery. Due to inefficient business processes, extra costs, alienation, and frustration were incurred. Establishment of Yesser, an e-Government program for providing government services and transactions electronically, was established by the Kingdom’s Ministry of Communications and Information Technology (MCIT). Yesser facilitates the integration of 300 government agencies through a state-of-the-art service-oriented infrastructure named the Government Service Bus. Within 4 years of Yesser’s existence, more than 1000 eServices are now offered through the National Portal, crossing gender, and age and income barriers with a growth rate of 250 services each year. This high growth of service offerings touches nearly every sector of the economy, population and government office making it a “comprehensive e-government hub” of leadership, technology, services, performance measurement, and most key: assistance to those agencies who reach deep into society’s need for better access. 39
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<strong>Good</strong> <strong>Practices</strong> <strong>and</strong> InnovATIONS <strong>in</strong> <strong>Public</strong> <strong>Governance</strong><br />
Western Asia<br />
Oman<br />
<strong>2011</strong> Category 2 — 1st Place W<strong>in</strong>ner<br />
Initiative:<br />
878 – Electronic Education Portal<br />
Institution:<br />
M<strong>in</strong>istry of Education<br />
Description<br />
The M<strong>in</strong>istry of Education (MOE) has a large population exacerbated by a large<br />
amount of l<strong>and</strong>, <strong>in</strong> which the population is spread across. With<strong>in</strong> the education sector,<br />
lots of <strong>in</strong>formation is communicated daily, therefore, present<strong>in</strong>g many challenges <strong>in</strong><br />
communications <strong>and</strong> exchanges between the staff, students <strong>and</strong> parents of the zones.<br />
Efforts were duplicated as the adm<strong>in</strong>istrative processes were paper-based, red tape<br />
<strong>and</strong> unnecessary workflow. The geographical distance also created connectivity<br />
problems <strong>and</strong> schools mostly <strong>in</strong>teracted with the M<strong>in</strong>isterial head office offl<strong>in</strong>e. The<br />
creation of the electronic education portal allows different adm<strong>in</strong>istrative processes<br />
<strong>and</strong> transactions to be carried out onl<strong>in</strong>e by the different users: adm<strong>in</strong>istrators, teachers,<br />
students <strong>and</strong> even parents. Users can access applications such as; the School<br />
Management System (SMS) that transformed all the adm<strong>in</strong>istrative work <strong>in</strong> schools<br />
<strong>in</strong>to electronic form, provides comprehensive <strong>in</strong>formation on schools, students,<br />
teachers <strong>and</strong> m<strong>in</strong>istry's employees <strong>and</strong> offers a range of electronic services for them,<br />
<strong>and</strong> allows critical data <strong>and</strong> <strong>in</strong>formation to be collected, <strong>and</strong> facilitates plann<strong>in</strong>g from<br />
the M<strong>in</strong>istry level.<br />
38
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