Good Practices and Innovations in Public Governance 2003-2011

Good Practices and InnovATIONS in Public Governance
Europe and North America
Poland
2011 Category 2 — 1st Place Winner
Initiative:
879 – The Partnership and the Participation
of Entrepreneurs, Artisans, Merchants in the Establishment
Institution:
Tax Office in Sierpc
Description
The head of the Tax office in Sierpc began an initiative to combat tax evasion and
help citizens better understand taxes and the processes involved in tax collection. His
plan started with irregular meetings with the Tax office staff and eventually involved
a larger part of the community that eventually convened on a regular and structured
basis. The Tax office developed a model of public management based on cooperation
and openness which aimed at different groups of taxpayers: craftsmen, traders and
large businesses. The Tax office involved customers in the creation of the friendly
and optimal task of tax collection, allowed for active involvement of citizens in providing
feedback on the quality of service, and eventually acquired and improved
public confidence in government institutions and the public service providers.
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