Good Practices and Innovations in Public Governance 2003-2011

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Good Practices and InnovATIONS in Public Governance Latin America and the Caribbean Mexico 2011 Category 1 — 1st Place Winner Initiative: 870 – Regulación Base Cero para mejorar la eficiencia Administrativa en el Gobierno Federal de México (Administrative simplification to improve the efficiency of the government) Institution: Secretaria de la Funcion Publica Description All Mexican Federal Public Administration (APF) agencies have internal rules whose purpose is to regulate administrative activities carried out by these agencies. The Ministry of Public Administration devised a strategy to reform the regulatory framework to reduce, standardize and simplify existing rules across the APF. This involved generating quality standards, automation and integration of internal processes of all agencies with a vision centered on the citizen, across all nine areas. The government began a series of reforms, including the elimination of unnecessary rules, placing limits on the issuance of new rules, granting limited exceptions in attempts to issue provisions, and provide assurance through transparency, to citizens concerning such reforms. Improvements include: a significant reduction of rules, simplification of procedures for standardization, and an increase in the efficiency of administrative processes 26
2011 Category 1: Oman Western Asia Oman 2011 Category 1 — 2nd Place Winner Initiative: 871 – Central Recruiting System Institution: Ministry of Civil Service Description The Ministry of Civil Service (MOCS) established a system in which mobile phones can be used by job-seekers to apply for employment within the Civil Service. The applicants’ qualifications are verified electronically via the Human Resource Management System (HRMS) and records from the Ministry of Manpower. Qualified applicants go through a computer based examination to test their aptitude at regional centres nearest their home. The test is graded by computer-based systems and the score is directly given to them immediately after the exam. The top 5 candidates are then directed to an interview on this same day. MOCS computerized their internal processes to improve the efficiency of the Ministry and simplify the recruitment process. Through the use of the mobile phone, the need for job seekers to travel to the capital to submit hard copies is eliminated. This also increased transparency, as the test is electronically graded and applicants know how they fare. The length of the recruitment process was reduced from 11 months to less than a month. 27
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Lessons Learned on InnovATION in Go
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This publication provides an overvi
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Good Practices and Innovations in Public Governance 2003-2011

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