Good Practices and Innovations in Public Governance 2003-2011

The Impact of the UNPSA on InnovATION in Government
performing those services on behalf of the customer agency, according to its needs.
Second, they further improved their e-procurement system by adding more convenient
features among others such as, Personal Digital Assistant (PDA) mobile service,
e-catalogue services, e-mall for the public procurement, and Radio Frequency
Identification (RFID).
Last, PPS adopted a performance based personnel management policy to motivate
employees to be more prone to innovation. The more they achieve, the more they will
be compensated in terms of monetary benefits or promotion. To implement this policy
in a transparent and objective way, PPS built a Balance Score Card (BSC) system,
to evaluate each employee by the scores of this system.
Many public organisations in Korea benchmarked the PPS successful practice.
Though it has not been strictly replicated due to different environments and services
provided, the processes implemented and the way obstacles were overcome have
inspired these organisations.
Many countries have also benchmarked KONEPS – the official brand name of the
Korean government e-procurement system. Officials from more than 90 countries
studied it, either by visiting PPS or by attending trainings. Vietnam and Pakistan led
a feasibility study – conducted with PPS – to adopt the e-procurement system, and
Vietnam recently passed a law aiming at introducing e-procurement.
Etablissement autonome de contrôle et de coordination des exportations
(EACCE), Morocco
Winner of the United Nations Public Service Award 2005 in the category “Improving
the delivery of services”, the Autonomous Establishment for the Control and Coordination
of Exports (EACCE), implemented innovative strategies to conduct more efficiently
the quality control of fruits and vegetables for exports. These strategies included
in a revitalization of human resources, decentralization and enhancement of
control facilities, and collaboration between public and private entities. These reforms
significantly impacted the international competitiveness of domestic enterprises.
Since receiving the UNPSA, EACCE promoted two innovative projects. They implemented
the e-eacce system, an online system allowing the user to perform, from
home, administrative requirements for the establishment of their business, and oversight
services for operators to carry out in-house controls aiming at significantly
lessening official controls.
The Moroccan government took advantage of this successful initiative: a similar project
promoting e-government is being implemented in Morocco and it will enable citizens
nationwide to download major administrative documents through the Internet.
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