Good Practices and Innovations in Public Governance 2003-2011

Good Practices and InnovATIONS in Public Governance
to approve funding for more than 1,000 “keys” (going beyond its 100% target) to
potential entrepreneurs, with over 82% of that funding has already been disbursed.
More than 45% of those who have received funding for their own business are women.
These new activities have created approximately 9,000 new jobs.
After being recognized by the UNPSA Programme, the President of the Economic
Development Bank of Puerto Rico, CPA Annette Montoto, received the Public Servant
of the Year Award for the program “La Llave para tu Negocio” by a private business
and entrepreneurs’ association. Until now, Puerto Rico is the only nation that has
provided high risk financing to promote entrepreneurship and create jobs, contributing
directly to the economic growth of the Island, but is more than willing to share its
knowledge on how to implement this initiative in other countries of the region.
As a result of being one of the finalists of the 2008 UNPSA Programme, the EDB
received significant national media coverage and had the opportunity to present its
initiative in local newspapers such as El Nuevo Día (the main newspaper on the Island),
El Vocero, Primera Hora, Caribbean Business and San Juan Star, as well as on
television networks, including Telemundo Channel 2, Wapa América Channel 4, the
Public Broadcast System on Channel 6 and Univisión, Channel 11.
Bringing Health Services to the People in Remote Areas:
The Phelophepa Train of South Africa
The Phelophepa Health Care Train is a special case in its ability to provide mobile
health services that go beyond the treatment of diseases and illnesses and provide
health education as means of prevention while covering a vast geographical area.
Winning the UNPSA in 2008 has energized the Management of this public-private
initiative that is now seeking new ways to continue to innovate and use technology
effectively in new and technology, and public service delivery areas. The Phelophepa
has also won the Impumelelo Award from Impumelelo Innovations Awards Trust, a
South African organisation.
e-Public Procurement Service, Republic of Korea
Winner of a United Nations Public Service Award 2003 in the category “Innovations
in the Public Service”, the Public Procurement Service (PPS) has undergone a major
reform to reduce inefficiency and eliminate irregularities.
Since receiving the UNPSA, PPS promoted several innovations. First, they have introduced
a series of new services more convenient and available to customers to make their
business lines more customer-oriented. PPS also developed a custom-tailored service for
construction services. In the past, PPS used to provide bidding and contract services only.
Customer agencies without technicians were having difficulties planning, designing, analyzing
cost, and assessing through the whole process. PPS qualified technicians are now
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