Good Practices and Innovations in Public Governance 2003-2011

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Good Practices and InnovATIONS in Public Governance The NIST program is a unique and effective model of service delivery for Vancouver. Not only has it resolved dozens of difficult problems for Vancouver residents in the eight years since its inception; NIST has also succeeded in breaking down barriers between city departments, improved inter-departmental communication and cooperation, and empowered citizens who have participated in the process. For more information, please visit: www.canada.com/cityguides/vancouver/index.html 420
2003 Category 3: Italy Europe and North America Italy 2003 Category 3 Winner Efficiency in the Administrations (PADEA) (Riforme e Innovazioni nella pubblica amministrazione) Department for Public Administration, Italy Description Creating a Department open to innovation in public administration. The Problem Public administration reforms in Italy were centralized and did not address the needs of citizens and businesses. The Solution The Department for Public Administration was set up in 1983 as part of the Prime Minister’s Office in response to the modernization needs of the Italian public administration. Renamed “Public Administration Department for Efficiency in the Administration” (PADEA) in 2001, the department is responsible for innovation and efficiency in public administration. Although the administrative system has seen some reforms in the past decade, changes in the institutional and administrative environment increased the demand for further reform. For example, the European Union has assumed several important administrative functions, while others have been transferred from the state to the regional and local bodies. At the same time, the need to improve the conditions of the private sector and the marketplace has been growing. In response to these challenges, PADEA has gradually been transformed into a facilitator for cooperation between administrative institutions, and a centre for administrative innovation. Today, PADEA is committed to continuing the dialogue with various governmental agencies. The general objective for all stakeholders is to achieve a consensus and bring about innovation in a smooth, organic way. PADEA has sponsored three different projects aimed at creating a network of operators, who actively collaborate for the improvement of public administration and services. The operators compare and share good practices and are encouraged to adopt the latest management techniques used in the private sector. PADEA has created a knowledge management and diffusion system through websites dedicated to the three main projects, where the interested parties obtain information and exchange experiences: 421
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Page 395 and 396: Good Practices and InnovATIONS in P
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Page 417 and 418: 2004 Category 3: Malaysia NPC champ
Page 419 and 420: 2004 Category 4: Philippines Asia a
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Page 425 and 426: 2003 Category 1: Singapore technolo
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Page 429 and 430: 2003 Category 1: Bolivia To underta
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Page 435 and 436: 2003 Category 2: MEXICO • Creatio
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Page 439 and 440: 2003 Category 3: Zambia Africa Zamb
Page 441 and 442: 2003 Category 3: Republic of Korea
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Good Practices and Innovations in Public Governance 2003-2011

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