Good Practices and Innovations in Public Governance 2003-2011

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Good Practices and InnovATIONS in Public Governance Western Asia Oman 2003 Category 1 Winner Cleanliness of Muscat Municipality Muscat municipality, Oman Description Promoting the highest level of cleanliness in the city by boosting efficiency in garbage collection and disposal, and promoting awareness campaigns among the population. The Problem Apart from projecting an image of one’s own culture, cleanliness is also a health and environmental concern. By promoting high standards of hygiene, communities protect themselves from diseases and epidemics. The Solution In the 1970s, Muscat Municipality, along with other government units, started to implement plans aiming at developing and modernizing the city: building roads and bridges, expanding the network of street lights and green spaces and constructing public parks and utilities. The municipality’s responsibility was also extended to the maintenance of the highest level of cleanliness, as well as preservation of the city’s utilities. Thus, Muscat became a model example of beauty and cleanliness dazzling the residents and visitors alike. Specifically, the city has adopted measures to ensure high standards of cleanliness within the municipality – including boosting efficiency of its internal operations, staging campaigns to promote awareness in public and individual health, enlisting the support of schools in environmental cleanups, keeping roads clean, and giving attention to timely collection and disposal of garbage. The subject of cleanliness is the top priority facing the municipalities. Territorial expansion and population growth present their own set of challenges, and make keeping cities clean a difficult task. High population concentration in a relatively small area requires efficient waste removal and management processes. The difficulties lie not only in the collection of garbage, but also in its disposal in a proper manner, in order to reduce its environmental impact and health hazards it creates. For this reason, Muscat Municipality concentrated its efforts on this aspect. Therefore, cleanliness became an apparent and deeply rooted feature of the city of Muscat, enabling the Municipality to win many Arab and international awards and gaining high reputation among modern cities. For more information, please visit: www.mm.govt.om 406
Good Practices and InnovATIONS in Public Governance 2003 Category 2 Improvement of the Quality of the Public Service Process Region Country Winner Description Pg Europe and Spain Ayuntamiento de Alcobendas, Improving relationships between citizens and the 408 North Am. Local Council of Alcobendas municipal govt. by launching an online portal Latin Am., Caribbean Mexico Integral Family Development System of Tamaulipas State Creating a govt. entity to coordinate and monitor the hydraulic policy, addressing water shortages 410 Western Asia Egypt The Ministry of State for Admin. Development (MSAD) Providing faster service to citizens by Automating Service Request procedures 412 Singapore Greece Bolivia Oman Spain Mexico Egypt 407
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Good Practices and Innovations in Public Governance 2003-2011

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