Good Practices and Innovations in Public Governance 2003-2011
Good Practices and Innovations in Public Governance 2003-2011 Good Practices and Innovations in Public Governance 2003-2011
Good Practices and InnovATIONS in Public Governance Western Asia Oman 2003 Category 1 Winner Cleanliness of Muscat Municipality Muscat municipality, Oman Description Promoting the highest level of cleanliness in the city by boosting efficiency in garbage collection and disposal, and promoting awareness campaigns among the population. The Problem Apart from projecting an image of one’s own culture, cleanliness is also a health and environmental concern. By promoting high standards of hygiene, communities protect themselves from diseases and epidemics. The Solution In the 1970s, Muscat Municipality, along with other government units, started to implement plans aiming at developing and modernizing the city: building roads and bridges, expanding the network of street lights and green spaces and constructing public parks and utilities. The municipality’s responsibility was also extended to the maintenance of the highest level of cleanliness, as well as preservation of the city’s utilities. Thus, Muscat became a model example of beauty and cleanliness dazzling the residents and visitors alike. Specifically, the city has adopted measures to ensure high standards of cleanliness within the municipality – including boosting efficiency of its internal operations, staging campaigns to promote awareness in public and individual health, enlisting the support of schools in environmental cleanups, keeping roads clean, and giving attention to timely collection and disposal of garbage. The subject of cleanliness is the top priority facing the municipalities. Territorial expansion and population growth present their own set of challenges, and make keeping cities clean a difficult task. High population concentration in a relatively small area requires efficient waste removal and management processes. The difficulties lie not only in the collection of garbage, but also in its disposal in a proper manner, in order to reduce its environmental impact and health hazards it creates. For this reason, Muscat Municipality concentrated its efforts on this aspect. Therefore, cleanliness became an apparent and deeply rooted feature of the city of Muscat, enabling the Municipality to win many Arab and international awards and gaining high reputation among modern cities. For more information, please visit: www.mm.govt.om 406
Good Practices and InnovATIONS in Public Governance 2003 Category 2 Improvement of the Quality of the Public Service Process Region Country Winner Description Pg Europe and Spain Ayuntamiento de Alcobendas, Improving relationships between citizens and the 408 North Am. Local Council of Alcobendas municipal govt. by launching an online portal Latin Am., Caribbean Mexico Integral Family Development System of Tamaulipas State Creating a govt. entity to coordinate and monitor the hydraulic policy, addressing water shortages 410 Western Asia Egypt The Ministry of State for Admin. Development (MSAD) Providing faster service to citizens by Automating Service Request procedures 412 Singapore Greece Bolivia Oman Spain Mexico Egypt 407
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<strong>Good</strong> <strong>Practices</strong> <strong>and</strong> InnovATIONS <strong>in</strong> <strong>Public</strong> <strong>Governance</strong><br />
Western Asia<br />
Oman<br />
<strong>2003</strong> Category 1 W<strong>in</strong>ner<br />
Cleanl<strong>in</strong>ess of Muscat Municipality<br />
Muscat municipality, Oman<br />
Description<br />
Promot<strong>in</strong>g the highest level of cleanl<strong>in</strong>ess <strong>in</strong> the city by boost<strong>in</strong>g efficiency <strong>in</strong> garbage<br />
collection <strong>and</strong> disposal, <strong>and</strong> promot<strong>in</strong>g awareness campaigns among the population.<br />
The Problem<br />
Apart from project<strong>in</strong>g an image of one’s own culture, cleanl<strong>in</strong>ess is also a health <strong>and</strong><br />
environmental concern. By promot<strong>in</strong>g high st<strong>and</strong>ards of hygiene, communities protect<br />
themselves from diseases <strong>and</strong> epidemics.<br />
The Solution<br />
In the 1970s, Muscat Municipality, along with other government units, started to<br />
implement plans aim<strong>in</strong>g at develop<strong>in</strong>g <strong>and</strong> moderniz<strong>in</strong>g the city: build<strong>in</strong>g roads <strong>and</strong><br />
bridges, exp<strong>and</strong><strong>in</strong>g the network of street lights <strong>and</strong> green spaces <strong>and</strong> construct<strong>in</strong>g<br />
public parks <strong>and</strong> utilities. The municipality’s responsibility was also extended to the<br />
ma<strong>in</strong>tenance of the highest level of cleanl<strong>in</strong>ess, as well as preservation of the city’s<br />
utilities. Thus, Muscat became a model example of beauty <strong>and</strong> cleanl<strong>in</strong>ess dazzl<strong>in</strong>g<br />
the residents <strong>and</strong> visitors alike.<br />
Specifically, the city has adopted measures to ensure high st<strong>and</strong>ards of cleanl<strong>in</strong>ess<br />
with<strong>in</strong> the municipality – <strong>in</strong>clud<strong>in</strong>g boost<strong>in</strong>g efficiency of its <strong>in</strong>ternal operations,<br />
stag<strong>in</strong>g campaigns to promote awareness <strong>in</strong> public <strong>and</strong> <strong>in</strong>dividual health, enlist<strong>in</strong>g<br />
the support of schools <strong>in</strong> environmental cleanups, keep<strong>in</strong>g roads clean, <strong>and</strong> giv<strong>in</strong>g<br />
attention to timely collection <strong>and</strong> disposal of garbage.<br />
The subject of cleanl<strong>in</strong>ess is the top priority fac<strong>in</strong>g the municipalities. Territorial expansion<br />
<strong>and</strong> population growth present their own set of challenges, <strong>and</strong> make keep<strong>in</strong>g cities<br />
clean a difficult task. High population concentration <strong>in</strong> a relatively small area requires<br />
efficient waste removal <strong>and</strong> management processes. The difficulties lie not only <strong>in</strong> the<br />
collection of garbage, but also <strong>in</strong> its disposal <strong>in</strong> a proper manner, <strong>in</strong> order to reduce its<br />
environmental impact <strong>and</strong> health hazards it creates. For this reason, Muscat Municipality<br />
concentrated its efforts on this aspect. Therefore, cleanl<strong>in</strong>ess became an apparent <strong>and</strong><br />
deeply rooted feature of the city of Muscat, enabl<strong>in</strong>g the Municipality to w<strong>in</strong> many Arab<br />
<strong>and</strong> <strong>in</strong>ternational awards <strong>and</strong> ga<strong>in</strong><strong>in</strong>g high reputation among modern cities.<br />
For more <strong>in</strong>formation, please visit: www.mm.govt.om<br />
406