Good Practices and Innovations in Public Governance 2003-2011

2003 Category 1: Bolivia
To undertake this reform a financial package of $35.0 million was secured, with contributing
parties such as World Bank, Inter-American Development Bank, Nordic
Fund, Japanese Government and Bolivian Government.
After nearly four years of hard work, the results have been quite positive. Just to give
some examples, 97% of all existing customs personnel were hired through competitive
recruitment processes run by private sector firms; all agents can process their
import or export declarations over the internet; and all the infrastructure of the new
Customs Administration has slowly been refurbished and made more accessible to
foreign trade operators in an effort to facilitate the interface with customs officials.
One of the most important changes undertaken under the reform process has been the
introduction of a client-oriented service culture.
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