Good Practices and Innovations in Public Governance 2003-2011

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Good Practices and InnovATIONS in Public Governance 2004 Category 4 Application of Information and Communication Technology in Local Government Region Country Initiative Description Pg Asia and Philippines i-Governance, Creating an electronic governance programme aimed 395 the Pacific City Government of Naga at encouraging participation in governance Morocco Canada Brazil Cameroon Australia Austria Brazil South Africa Malaysia Philippines 394
2004 Category 4: Philippines Asia and the Pacific Philippines 2004 Category 4 Winner i-Governance City Government of Naga Philippines Description Creating an electronic governance programme to encourage participation in governance processes and improve governmental transparency. The Problem Naga is currently one of the Philippines’ fastest growing local economies, with an average household income 42% higher than the national average. Yet in 1988, Naga was stagnating. Business confidence was low, unemployment was on the rise and tax collection was in decline. Low economic growth resulted in steep increase in crime; approximately 20% of the city’s population was homeless. The delivery of basic health and education services was negatively affected. The Solution The city’s transformation to become one of the most “livable cities in the country” can be attributed, in large part, to the government policies implemented over the past 15 years. The Empowerment Ordinance, passed in 1995, established a functional framework for partnerships with more than one hundred NGOs and civic organisations in the Naga City People’s Council (NCPC). NCPC representatives sat in all local bodies and legislative councils. They could observe, propose legislation, vote and participate in policy discussions, as well as design, implement and evaluate city government programs. Individual citizens were encouraged to participate in decision-making processes, in order to promote long term sustainability and community ownership of local initiatives. Despite participatory systems put in place by the Empowerment Ordinance, many Nagueons remained, however, uninvolved in local governance issues. Since for operational reasons working partnerships were biased towards organized groups, many citizens remained removed from the activities of the city government. The i-Governance sought to overcome these limitations by inviting public dialogue and civic participation in governing the city. The i-Governance initiative of the city government of Naga is a “people-driven” program that promotes participation of all groups in society, especially the vulnerable, with the objective to improve governance processes, local service delivery and overall attractiveness of the city. 395
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Page 417: 2004 Category 3: Malaysia NPC champ
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Page 425 and 426: 2003 Category 1: Singapore technolo
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Page 464: This publication provides an overvi
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Good Practices and Innovations in Public Governance 2003-2011

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