Good Practices and Innovations in Public Governance 2003-2011

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Good Practices and InnovATIONS in Public Governance Africa South Africa 2004 Category 3 Winner Mobile Community Service Centre South African Police Service Limpopo Province Description Establishing a Rural Mobile Community Safety Centre to provide citizens with reassurance through a more visible police presence. The Problem The Northern Province of South Africa is one of the poorest areas in the country where 89% of the population lives in rural areas and 46% of its inhabitants is unemployed. The province had a preponderance of social crimes, many of which were committed against women and children. The challenge was how to deal with these crimes given the limited presence of police in many rural areas, which additionally lacked infrastructure and other resources. The Solution The objective of the governmental program was to deliver services efficiently, while avoiding any discrimination against particular groups. The government worked under the premise that making public services available to all citizens is a fundamental pillar of a civilized and democratic society. Therefore, meeting the basic needs of all citizens was one of the five key programs of the governmental Reconstruction and Development Program (RDP). In July 1999, the South African cabinet resolved to make improvements in public services a key priority. Particular importance was given to improving services in rural and remote communities. One of the main objectives of the Ministry of Public Services was to empower civil servants to operate in a more flexible way by working in collaboration with the private sector and NGOs. Social and political transformations in South Africa required a new vision for establishing a safe and secure environment for its citizens. Since the police was facing budget cutbacks, building new stations and recruiting new members was not possible. The challenge was “to do more with less”, and it was precisely this principle, which informed the decision to establish the Rural Mobile Community Safety Centre as a sort of police station on wheels. The Rural Mobile Community Safety Centre is a realistic, long-term solution to provide a more visible and accessible police presence within rural communities. 390
2004 Category 3: South Africa Since resources were not available to hire more police officers in the rural areas nor were police stations reallocated or built near rural areas, older vehicles were modified to reach these distant locations, bringing justice to the door steps of the people. Officers assigned to the Mobile Services visited villages on a prearranged schedule to address residents’ problems and also provided additional services such as crime prevention, victim empowerment, registration of case dockets in rape cases and making arrests for social and other crimes. These mobile community centres were designed especially to service long time marginalized communities. The project’s aim was to restore hope and trust in the government’s capacity to reach out to people in rural areas and fight crime. Village chiefs were consulted during each visit and kept visit registers, which officers signed on their daily visits. The program was so successful that when the time came to move mobile units to the next village, chiefs eagerly requested extensions. For more information, please visit: www.saps.org.za 391
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