Good Practices and Innovations in Public Governance 2003-2011
Good Practices and Innovations in Public Governance 2003-2011 Good Practices and Innovations in Public Governance 2003-2011
Good Practices and InnovATIONS in Public Governance 2004 Category 2 Improvement of the Quality of the Public Service Process Region Country Winner Description Pg Africa Cameroon The AQUARIUM Minimizing corruption in public service through a new 227 Project of Sigipes HR management system Asia and the Pacific Australia Professionalism in Financial and Personnel Management Enhancing accountability and promoting excellence in public employment management 229 Europe and North Am. Austria Administration Reform project, District Admin. Zell am See Making “each citizen a King” by promoting a client-oriented mentality 231 Latin Am., Caribbean Brazil Participatory Budget in the City of Belo Horizonte Defining priorities in the city’s budget by involving citizens in budgetary process 233 Morocco Canada Brazil Cameroon Australia Austria Brazil 380
2004 Category 2: Cameroon Africa Cameroon 2004 Category 2 Winner The AQUARIUM Project of Sigipes Ministry of Civil Service and Administrative Reform Cameroon Description Simplifying the process of human resources management, promoting transparency and minimizing corruption in public services. The Problem The government was faced with a variety of issues, including problems related to administering and paying employees, and managing individual personnel and general human resources. The Solution In 2000, the Cameroon Ministry of Civil Service and Administrative Reform (MIN- FORPA) launched a project named AQUARIUM of SIGIPES to decentralize the management of civil service personnel and enable civil servants to obtain information related to their payments, leave, etc. AQUARIUM of SIGIPES is an electronic space (physically symbolized by a public room) where SIGIPES makes information, payments and administrative files available. This innovation has not only simplified the process of dealing with personnel cases, but also promoted transparency and minimized the incidence of corruption among public servants. The project is part of the overall reform of Cameroon’s public administration aimed at modernizing the civil service in order to increase flexibility, accountability and transparency. There are four main principles behind this initiative: • Boosting efficiency and achieving results that match the expectations of public service users; • Implementing good governance in public service; • Raising the responsibility and responsiveness of civil servants; and • Rationalizing public sector organisations and the management of their employees. Note that SIGIPES is a working tool for civil servants whereas AQUARIUM helps public service clients access information on their profession and payments from anywhere, either Cameroon or abroad. AQUARIUM operates as down-top architecture 381
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<strong>Good</strong> <strong>Practices</strong> <strong>and</strong> InnovATIONS <strong>in</strong> <strong>Public</strong> <strong>Governance</strong><br />
2004 Category 2<br />
Improvement of the Quality<br />
of the <strong>Public</strong> Service Process<br />
Region Country W<strong>in</strong>ner Description Pg<br />
Africa Cameroon The AQUARIUM<br />
M<strong>in</strong>imiz<strong>in</strong>g corruption <strong>in</strong> public service through a new 227<br />
Project of Sigipes<br />
HR management system<br />
Asia <strong>and</strong><br />
the Pacific<br />
Australia<br />
Professionalism <strong>in</strong> F<strong>in</strong>ancial<br />
<strong>and</strong> Personnel Management<br />
Enhanc<strong>in</strong>g accountability <strong>and</strong> promot<strong>in</strong>g excellence <strong>in</strong><br />
public employment management<br />
229<br />
Europe <strong>and</strong><br />
North Am.<br />
Austria<br />
Adm<strong>in</strong>istration Reform project,<br />
District Adm<strong>in</strong>. Zell am See<br />
Mak<strong>in</strong>g “each citizen a K<strong>in</strong>g” by promot<strong>in</strong>g<br />
a client-oriented mentality<br />
231<br />
Lat<strong>in</strong> Am.,<br />
Caribbean<br />
Brazil<br />
Participatory Budget <strong>in</strong> the<br />
City of Belo Horizonte<br />
Def<strong>in</strong><strong>in</strong>g priorities <strong>in</strong> the city’s budget by<br />
<strong>in</strong>volv<strong>in</strong>g citizens <strong>in</strong> budgetary process<br />
233<br />
Morocco<br />
Canada<br />
Brazil<br />
Cameroon<br />
Australia<br />
Austria<br />
Brazil<br />
380
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