Good Practices and Innovations in Public Governance 2003-2011

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Good Practices and InnovATIONS in Public Governance 2004 Category 1 Improvement of Public Service Results Region Country Winner Description Pg Africa Morocco Program Provisioning Drinking Increasing school enrollment and reducing disease by 373 Water to Rural Populations providing clean water to rural populations Europe and North Am. Canada Information Service for Business Community Responding to entrepreneurs’ needs by creating a single-window information service 375 Latin Am., Caribbean Brazil Citizen Assistance Service Centres (SAC) Creating a One-Stop-Shop centre offering full service for citizens’ administrative documents 377 Morocco Canada Brazil 372
2004 Category 1: Morocco Africa Morocco 2004 Category 1 Winner Program for Providing Water to the Rural Population (PAGER), Secrétariat d’Etat Charge de l’Eau Morocco Description Increasing school enrollment and reducing disease by providing clean water to the rural population. The Problem The country was facing the challenge of providing drinking water in the remote, rural areas. The Solution The PAGER program (Program for Providing Water to the Rural Population) was initiated in 1995. Implemented by the Secretariat of State in Charge of Water, the program’s aim was to provide drinking water to 90% of the rural population, which translates to 31,000 villages consisting of 12 million people, by 2007. The cost of the investment was estimated at US$1.0 billion, of which the government funded 80% through various means. Rural communes were responsible for the operation and maintenance of the water equipment, while the implementation was undertaken by the Directorate General for Water and the National Office of Drinking Water (ONEP). Teams at the provincial level, consisting of three to four technicians, including one liaison, provided technical know-how and assistance, as well as training in setting up associations and managing water installations. The implementation of the PAGER has produced dramatic results. The rural population with access to drinking water has increased form 14% in 1994 to 55% at the end of 2003. Apart from the obvious benefits of accessibility to clean water and adequate sanitation, such as rapidly declining waterborne diseases, PAGER has also had a huge impact on primary school enrollment in rural areas (especially for girls). Similarly, women in rural areas are no longer limited by tasks related to procuring water. Also, 500,000 workdays have been so far created each year because of the proliferation of PAGER projects. A financial partnership was forged between the State, the rural communes, and the users to implement PAGER. Of the 80% contributed by the State, 25% originated 373
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Lessons Learned on InnovATION in Go
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This publication provides an overvi
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Good Practices and Innovations in Public Governance 2003-2011

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