Good Practices and Innovations in Public Governance 2003-2011
Good Practices and Innovations in Public Governance 2003-2011 Good Practices and Innovations in Public Governance 2003-2011
Good Practices and InnovATIONS in Public Governance ECYL’s Modernization Program of 2004 has succeeded in formalizing new methods and services, increasing user satisfaction, improving results in employee placement, providing new communication tools and technologies and deploying them around the Autonomous Community. In developing the design, deployment and assessment of the Modernization Program, the management team used a methodology called RADAR based on the Excellence Model developed by the European Foundation for Quality Management (EFQM). The team utilized this method to facilitate the analysis and continuous follow-up to the planned activities, including the Service Life Cycle. As part of the RADAR methodology, extensive assessments and reviews were conducted, thus documenting achievements and developing a body of good practices used as a foundation for the planned reform in 2005. The direct participation of the technical personnel of ECYL in the Program’s design together with the ideas from interest groups, especially the social and economic entities, allowed the management team to respond to societal demands. A number of actions mapped out by the RADAR methodology focused on the importance of personal attention as a means to appropriately match demand and supply. People who attended ECYL for the first time entered a personalized program designed to match their specific needs and qualifications as job seekers. The emphasis was put on identifying specific groups that had been away from the labour market for a longer period of time, in order to target their needs. Finally, efforts were made to provide job seekers with more detailed information about available job profiles, thus matching the prospective employer with an appropriate candidate. A number of factors were identified as critical for the successful implementation of the Modernization Program of 2004: • The assimilation of existing employees and the Modernization Team, consisting of 83 technicians and 20 administrative assistants, through encouragement of team work, which was imperative to the success of the Program; • The integration of Information and Communication Technologies (ICTs) through a technological platform (www.empleocastillayleon.com), which enhanced the efficient use of resources in the Community – the area is larger than neighbouring Portugal; • Active employment management adapted to the characteristics of each group, especially those that are socially less favored, via collaboration with other institutions that will allow the optimization of available resources. This improvement in inter-institutional coordination makes citizens better prepared for future employment regulations; 360
2005 Category 2: Spain • An agile, dynamic attention to the demand and supply identified during the first few weeks increased the ratio of candidate placement. The personalized service, via validation of the profile demanded when choosing a position, allowed for minimal resource involvement, which in turn increased the possibilities of success in labour insertion; and • Standardization via documented procedures of good practices identified, taking advantage of the new technologies, allowing for an efficient deployment in a large number of Employment Offices, all of which were deployed by the second largest community in Europe. For more information, please visit: www.jcyl.es 361
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2005 Category 2: Spa<strong>in</strong><br />
• An agile, dynamic attention to the dem<strong>and</strong> <strong>and</strong> supply identified dur<strong>in</strong>g the<br />
first few weeks <strong>in</strong>creased the ratio of c<strong>and</strong>idate placement. The personalized<br />
service, via validation of the profile dem<strong>and</strong>ed when choos<strong>in</strong>g a position, allowed<br />
for m<strong>in</strong>imal resource <strong>in</strong>volvement, which <strong>in</strong> turn <strong>in</strong>creased the possibilities<br />
of success <strong>in</strong> labour <strong>in</strong>sertion; <strong>and</strong><br />
• St<strong>and</strong>ardization via documented procedures of good practices identified, tak<strong>in</strong>g<br />
advantage of the new technologies, allow<strong>in</strong>g for an efficient deployment <strong>in</strong><br />
a large number of Employment Offices, all of which were deployed by the<br />
second largest community <strong>in</strong> Europe.<br />
For more <strong>in</strong>formation, please visit: www.jcyl.es<br />
361
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