Good Practices and Innovations in Public Governance 2003-2011

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Good Practices and InnovATIONS in Public Governance Europe and North America Belgium 2006 Category 3 Winner Government Program of the Belgian Social Security Crossroads Bank for Social Security, Belgium Description Creating an online portal aimed at delivering consolidated information on social security matters. The Problem The main challenge was to reduce the costs and increase the efficiency of the administration of social security benefits. The Solution In 1991, the Crossroads Bank for Social Security (CBSS) was created to organize efficiently and transparently information related to social security benefits by reducing administrative formalities and costs, and by providing stakeholders and politicians with statistical information on social security issues. This information is relevant for sound social policy-making. The primary objective of this e-government program is to improve and reorganize radically the service delivery processes amongst the actors in the social sector, and between those actors on one hand and the citizens and the employers on the other hand. This initiative also promotes information security and privacy protection so that all the involved actors, citizens and employers, can have justified confidence in the system. The CBSS manages all social security offices that are connected to the network, and that share their data through a secure system. All citizens and companies’ social data are exchanged using unique identification cards. Since 1998, each Belgian citizen has been holding a single identification number on a social identity card (so called SIS). By 2009, all citizens should have an electronic identity card (EID), which is designed based on SIS. The EID contains private keys and certificates used for electronic authentication and the generation of electronic signatures. This national project was initiated by the CBSS, the Ministry of the Interior and the Federal Ministry for ICT (FEDICT). Also, since 1 January 2003, all companies have been provided with a single identification number by the Company Register. As a result, in 2004, 380 million electronic messages were exchanged by the direct electronic data exchange between the actors in the social sector. Citizens and employers did not have to request 344
2006 Category 3: Belgium any longer forms from different offices. According to the Belgian Federal Planning Bureau, the data exchange processes between the employers and the social security orifices through e-government has led to an annual saving of administrative costs of more than €1 billion a year for the employers. The use of technology simplified administrative duties for citizens and companies, increased efficiency of administrative procedures, and protected private information of users. For more information, please visit: www.ksz-bcss.fgovt.be 345
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2009 United Nations Public Service
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2003 Category 3: Chile Latin Americ
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The Impact of the UNPSA on InnovATI
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The Impact of the UNPSA on InnovATI
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Lessons Learned on InnovATION in Go
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This publication provides an overvi
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Good Practices and Innovations in Public Governance 2003-2011

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