Good Practices and Innovations in Public Governance 2003-2011

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Good Practices and InnovATIONS in Public Governance Asia and the Pacific Australia 2006 Category 3 Winner Businesses Entry Point Australian Government Department of Industry Tourism and Resources, Australia Description Promoting transparency for the business community by increasing access to information. The Problem Unlike the private sector and non-profit organisations, government are cautious in providing information online because of their preoccupation with privacy matters and security issues. This was also the case in Australia. The Solution In late 2003, the Australian Government Department of Industry improved its transparency by developing the Business Entry Point (BEP) Transaction Manager (www. business.govt.au) to allow business communities and stakeholders to deal with government in an easier, cheaper, and faster way. By using the BEP Transaction Manager, businesses can manage, find, and complete government forms online, and access more than 5,500 transactions in federal, state, and local governments directly on the internet. The Transaction Manager successfully brought together approximately 5,900 forms from federal, state, and local governments that can now be filled out online. The 2004 review indicated that since the setting up of the BEP, the total value of time and cost savings were approximately US$50 million a year, which represents fivefold more than the current BEP annual investment of around US$9 million. Currently, approximately 120 organisations are representing 180 BEP websites on a daily basis. This portal provides business communities and stakeholders with significant benefits, and makes service delivery efficient and effective. The highest priority for government is to reduce the regulatory burden on small businesses. Although BEP does not reduce regulation itself; by providing information and various resources online, it allows small businesses to fulfiltheir obligations in a much easier and rapid way. 342
2006 Category 3: Australia In 2004, the BEP website was used by 20% of the small business sector. The vast majority of those users was just starting up a business and was searching for information about the Australian Business Number (ABN), which is required by all businesses. Also, over two million users search for information about the Australian Business Register (ABR) per month. The use of new technology and e-government to deliver services to the private sector has added great value, and it benefits both the government and business community. For more information, please visit: www.business.govt.au 343
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2009 United Nations Public Service
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The Impact of the UNPSA on InnovATI
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Lessons Learned on InnovATION in Go
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This publication provides an overvi
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Good Practices and Innovations in Public Governance 2003-2011

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