Good Practices and Innovations in Public Governance 2003-2011

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Good Practices and InnovATIONS in Public Governance Before the establishment of the WPOL, employers were forced to wait up to seven business days before getting response to their work permit application for their foreign workers. Now, the entire process can be completed in one business day; cancellations can be processed within one hour of submission. The WPOL has streamlined and substantially shortened the processing time of work permit applications, and lowered volume of paper work, resulting in a higher level of productivity and increased user satisfaction. For more information, please visit: www.mom.govt.sg 330
2006 Category 1: Netherlands Europe and North America Netherlands 2006 Category 1 Winner Rinjland Internet Election System Rinjland District Water Board, Netherlands Description Deepening democracy by enabling all to participate in free, transparent elections by installing the Rijnland Internet Election System (RIES). The Problem In the Netherlands, public authorities were struggling to make voting systems more efficient. The Solution In order to reduce the cost of holding elections, and allow the maximum number of voters to participate in them, the Hoogheemraadschap van Rijnland introduced the Rijnland Internet Election System (RIES) in the fall of 2004. RIES does not require voters to install new hardware or software; no special computer equipment is required. The system is user friendly, enabling easy access to everyone, even those with limited computer literacy and skills. The purposes of RIES are to achieve cost efficiency, ensure greater flexibility of the electoral system, as well as to improve the overall participation rate in the election. The Public Water Board election is the largest formal internet election in the world so far. There are many factors and risks that need to be considered when it comes to creating an online voting system: computer viruses, usability, confidentiality and protection of voters’ personal information, as well as accessibility for the large percentage of the population. The new voting system had to take into consideration the fundamental requirements of democratic elections: no person should be allowed to vote more than once; the vote should be confidential; each valid vote should be counted; the voters should be able to trust the system. The mission of the Rinjland District Water Board is to solve all foreseeable problems related to the installation of RIES. Introduction of this online election system needs to ensure that all eligible voters can access it and that the system functions in a flawless manner. Additionally, an alternate mode to cast the vote needs to be provided for those who are unable to access or use the online system. The RIES project was successful in meeting all of the above goals. 331
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The Impact of the UNPSA on InnovATI
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Lessons Learned on InnovATION in Go
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This publication provides an overvi
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