Good Practices and Innovations in Public Governance 2003-2011

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Good Practices and InnovATIONS in Public Governance ciliation among all Rwandans. As a result, since its establishment, the RNEC has been improving transparency, accountability, and responsiveness in the Rwandan public service. For the first time in Rwanda’s educational history, school records and examination results have become available to the public as a sign of equity and transparency. By doing so, parents, students and the community acknowledge their individual rights and the right to equal treatment within the system. The RNEC has been also making efforts to fill the gap between rich and poor, urban and rural. This effort gave a chance especially to the orphans of the 1994 genocide and children from poor families. Examinations have become open to everyone, and have resulted in equity for all. Moreover, since the establishment of the RNEC, many Rwandans have completed their secondary education, and pursued higher education degrees. Thus, the establishment of RNEC contributed to the fulfilment of the national education policy, by making it available to all citizens. For more information, please contact: Mr John Rutaisire, Executive Secretary of Rwanda National Examination council rutaisirejg@yahoo.com 328
2006 Category 1: Singapore Asia and the Pacific Singapore 2006 Category 1 Winner Integrated Work Permit Online Services Work Pass Division, Ministry of Manpower (MOM) Singapore Description Meeting the business community needs by creating an online work permit system. The Problem The challenge for the government was to comprehensively address the foreign workers’ immigration status and respond promptly to business needs in a rapidly changing economic environment. The Solution Singapore’s Ministry of Manpower (MOM) introduced the Work Permit Online (WPOL) system, which allows the business community to apply for the work permit (WP) of their foreign workers. WPOL responds to the application process within one day. The WPOL allows all the employers to submit online renewal or cancellation of work permits for their foreign workers through the the internet, and the procedure can be done by the next working day, which is the desirable world standard. The online cancellation is instantaneous, and immigrants can print out the special social visit pass within ten minutes. Also, they can even pay overstay fines with credit card payments through the WPOL system. The system requires a minimum adequate knowledge and supervision. The WPOL system also allows employers to check their foreign worker quota entitlements, and provides employers with a justification of why their applications are refused. The WPOL system works with other government agencies to efficietly deliver public services to the community. As a result, MOM has become one of the leading government agencies to increase efficiency and effectiveness of its procedures, and has brought great benefits to both business communities and government agencies in Singapore. In order to better understand the expectations and needs of businesses, and to improve its services, MOM requested feedback from the employers and employment agencies. According to the usability survey conducted recently, 90% of respondents found the WPOL system easy to use. 329
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This publication provides an overvi
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Good Practices and Innovations in Public Governance 2003-2011

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