Good Practices and Innovations in Public Governance 2003-2011

Good Practices and InnovATIONS in Public Governance
transferred to the Dogrib and the Rae-Edzo School Society was established. In the
following years, the other Dogrib Communities witnessed the success of the school
society in Rae Edzo and they petitioned the government to allow them to take control
of their local schools. The government agreed and, in 1989, the Dogrib Divisional
Board of Education was established. It created a new service delivery model that
combined education, health, family and children’s services within one organisational
structure under one community elected board of directors. It is the only example of
an agency providing this broad range of services in the Northwest Territories and, to
the agency’s knowledge, in Canada. It is ideally suited to rural and remote areas of
Canada and perhaps to similar areas in other countries as well.
In the early 1990s the Dogrib leadership became increasingly concerned about the
quality of health and social services provided in their communities. The service did
not meet the needs of the residents and they were not culturally responsive. Communities
had to deal with increasing health and social problems. In 1996, with the
Dogrib treaty 11 Chiefs requested that the government allow them to take over control
of these services and integrate them into the existing school system structure.
Once again, the government agreed. In 1997, the Government of North Western Territories
(GNWT) and the Dogrib 11 Councils established a partnership and created
the Dogrib Community Services Board (DCSB). The Dogrib Divisional School
Board was expanded to include responsibility for the delivery of health and social
services. Board members were elected representatives of the four Dogrib communities.
This was the beginning of a new and unique institutional mechanism – the only
one of its kind in the Northwest Territories. In the following years, the Board and
staff began developing what has become known as the Tlicho Model of Integrated
Service. It is based upon: an integrated service delivery approach; a wellness model;
refining the services to make them more culturally relevant; and a community development
approach based upon identifying individual and community strengths and
building upon them. In 1999, the representatives of the Dogrib communities held a
series of meetings and created the vision and mission statement for the DCSB. The
organisation now had a clear direction into the future. In 2005, the Dogrib succeeded
in negotiating their land claim and gain the right to set up their own aboriginal selfgovernment
under the Tlicho Agreement. The Dogrib Community Services Board
became the Tlicho Community Services Agency (TCSA). Within the past year the
TCSA continues to refine and expand services and develop the Tlicho Model of Integrated
services. It also continues to build capacity and develop its own people. At
present more than two thirds of the agency’s 200 staff are Tlicho citizens.
The Tlicho Community Services has shown that innovative approaches to governance
and successful delivery of education, health, and social services, with a strong
emphasis on tradition and culture can greatly benefit all citizens. The success of the
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