Good Practices and Innovations in Public Governance 2003-2011

2007 Category 2: Republic of Korea
detecting people prohibited from entering the country. MOJ also adopted the Advance
Passenger Information System (APIS). APIS is a system that checks passenger’s
security background even before their flight’s arrival. This is a very useful presecurity
check system to prevent terrorists and criminals from entering Korea.
Furthermore, MOJ invented the world’s first Remote Crew Self-check System
(RCSS) and Automatic Crew Perception System (ACPS). Through RCSS, cargo
plane crew can receive immigration clearance service at the cargo terminal without
the presence of an immigration officer. ACPS enables passenger plane crews possessing
a crew registration card to be automatically cleared.
Thirdly, MOJ abolished the use of the departure and arrival card. In the past, every
passenger had to submit a card to the immigration officer at the airport. Most passengers
found this process annoying as it was one of the main reasons for the delay
of the immigration process. As this was the case, MOJ abolished the card to decrease
the number of paper documents and to make immigration processes easier for customers.
In addition, MOJ introduced Group Tourist Computing System (GTCS) to
increase convenience for tourists traveling in groups.
Korean immigration officers have been joining a service training program to provide
a more customer-friendly service. The course was developed by specialists, who visited
immigration offices and analyzed the attitude of immigration officers in their
actual working environment.
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