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Good Practices and Innovations in Public Governance 2003-2011

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<strong>Good</strong> <strong>Practices</strong> <strong>and</strong> InnovATIONS <strong>in</strong> <strong>Public</strong> <strong>Governance</strong><br />

2007 Category 2<br />

Improv<strong>in</strong>g the Delivery<br />

of <strong>Public</strong> Services<br />

Region Country W<strong>in</strong>ner Description Pg<br />

Africa Morocco eFez project, Arrondissement Ensur<strong>in</strong>g access of all citizens to civil records services 306<br />

Agdal, Fez, Morocco<br />

through the creation of an onl<strong>in</strong>e portal<br />

Africa<br />

South<br />

Africa<br />

e’Thekw<strong>in</strong>i Municipality Water<br />

<strong>and</strong> Sanitation Debt Relief<br />

Reduc<strong>in</strong>g the consumption of water <strong>and</strong> encourag<strong>in</strong>g<br />

citizens to pay for water use<br />

308<br />

Asia <strong>and</strong><br />

the Pacific<br />

Republic<br />

of Korea<br />

Korea Immigration Smart Service<br />

(KISS), Justice M<strong>in</strong>istry<br />

Mak<strong>in</strong>g immigration processes easier, faster <strong>and</strong><br />

secured through an <strong>in</strong>tegrated system<br />

311<br />

Western<br />

Asia<br />

Lebanon<br />

Taxpayer Service,<br />

M<strong>in</strong>istry of F<strong>in</strong>ance<br />

Mak<strong>in</strong>g it easy <strong>and</strong> fast to file taxes through<br />

an onl<strong>in</strong>e fil<strong>in</strong>g system<br />

314<br />

Western<br />

Asia<br />

United Arab<br />

Emirates<br />

Dubai Government<br />

Excellence Programme<br />

Promot<strong>in</strong>g high performance <strong>in</strong> government by<br />

reward<strong>in</strong>g <strong>and</strong> motivat<strong>in</strong>g public officials<br />

316<br />

* 2007 f<strong>in</strong>alists <strong>in</strong>itiatives details are not covered <strong>in</strong> this publication<br />

Kenya<br />

Morocco*<br />

Australia<br />

India<br />

Rep. of Korea*<br />

S<strong>in</strong>gapore<br />

Austria<br />

Slovenia*<br />

Chile<br />

Azerbaijan<br />

Morocco<br />

South Africa<br />

Rep. of Korea<br />

S<strong>in</strong>gapore*<br />

Lebanon<br />

UAE<br />

305

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