Good Practices and Innovations in Public Governance 2003-2011
Good Practices and Innovations in Public Governance 2003-2011 Good Practices and Innovations in Public Governance 2003-2011
Good Practices and InnovATIONS in Public Governance having signed up by the end of the Progress Package exercise in December 2006. This translated to more than S$2 billion being disbursed to the intended beneficiaries. In particular, the Workfare Bonus Scheme benefited more than 340,000 low-income Singaporean workers, who improved their per capita income by up to 12.5% in 2006. The Progress Package had also encouraged wealthier Singaporeans to help less welloff members of society through an online donation portal, with a total of more than $800,000 being donated to various charities. Thus, the Progress Package and Workfare Bonus Scheme represents a paradigm shift in policy objectives, structure and delivery to citizens. The four key achievements are listed below. • Policy: A New Concept for Surplus Sharing: A new three-tiered allotment criteria that accounts for income, wealth and age of a person was designed to better target the distribution of monies so that older and poorer Singaporeans would receive more, as compared to previous surplus sharing programmes. Also, for the first time, a surplus sharing programme that rewards regular and productive work was rolled out. • Product: A Transformation of Administration: The Progress Package consolidated six different programmes into one umbrella package through harmonizing eligibility criteria, sign-up processes and by providing a common government touch point (website, email address and phone line). Almost all eligible beneficiaries were determined automatically based on the administrative records, for greater convenience to beneficiaries. Singaporeans only interacted with one government agency (the Central Provident Fund Board or CPFB) to benefit from all the programmes. Each citizen received: A single notification letter listing all his benefits under the various programmes; a single sign-up application through one interface; a single sum credited into the bank account of his choice or a check. • Service Delivery: A Socially Inclusive and Equitable Outreach to Vulnerable Groups: The citizen-government transaction was simplified to increase the outreach of the surplus sharing exercise to the populace, especially vulnerable Singaporeans. Eligibility requirements that proved to be barriers to entry in previous surplus sharing exercises were removed, e.g., required cash contributions to individual pension accounts. Outreach programmes were designed for groups who were expected to be less aware of the Progress Package, e.g., the elderly and illiterate. • Public Accountability – A Fair and Transparent Appeals Process: To ensure fairness in treatment and clear public accountability, the government devised and documented detailed appeal guidelines to process public appeals. Service centres across the island were established to handle the appeals promptly and efficiently. 296
2007 Category 1: Austria Europe and North America Austria 2007 Category 1 Winner Electronic law making processes (eLaw) Federal Chancellery of Austria Description Enhancing the transparency and efficiency of the legislative process by implementing a complete digital law-making system. Summary The Federal Chancellery is one of the first public authorities in Europe, which has implemented a complete digital law-making system. The system – called “eLaw” (Electronic law making processes) – allows the electronic involvement of all institutional stakeholders and interested parties during a law-making process. The Problem The legislative process in Austria was, as in other countries, relatively slow. In addition, citizens did not have direct access to the various drafts of legal acts as these were paper based. In the past, ministries had no electronic workflow to support their work to create legal texts. The process of introducing changes was very complicated and took a considerable amount of time. The traditional way of paper-based legislation was expensive so the basic idea was to provide an electronic workflow comprising the draft bill up to the e-Publication in an online version of the Federal Law Gazette. The simplification and speeding up of the legislative processes between the public administration, the parliament and the public were also perceived as key challenges. The goal was to increase the efficiency and transparency of the legislative process while simultaneously reducing its duration and costs. The Solution In 2004, the Federal Chancellery implemented a complete digital legislative system, the first of its kind in Europe. The system – called “eLaw” (Electronic law making processes) – allows the electronic involvement of all institutional stakeholders and interested parties during a legislative process. It plays a vital role through the life cycle of a legislative act covering all stages of the process from the very beginning of the first draft to online publication of authenticated law texts (e.g., laws, regulations, treaties). 297
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2007 Category 1: Austria<br />
Europe <strong>and</strong> North America<br />
Austria<br />
2007 Category 1 W<strong>in</strong>ner<br />
Electronic law mak<strong>in</strong>g processes (eLaw)<br />
Federal Chancellery of Austria<br />
Description<br />
Enhanc<strong>in</strong>g the transparency <strong>and</strong> efficiency of the legislative process<br />
by implement<strong>in</strong>g a complete digital law-mak<strong>in</strong>g system.<br />
Summary<br />
The Federal Chancellery is one of the first public authorities <strong>in</strong> Europe, which has<br />
implemented a complete digital law-mak<strong>in</strong>g system. The system – called “eLaw”<br />
(Electronic law mak<strong>in</strong>g processes) – allows the electronic <strong>in</strong>volvement of all <strong>in</strong>stitutional<br />
stakeholders <strong>and</strong> <strong>in</strong>terested parties dur<strong>in</strong>g a law-mak<strong>in</strong>g process.<br />
The Problem<br />
The legislative process <strong>in</strong> Austria was, as <strong>in</strong> other countries, relatively slow. In addition,<br />
citizens did not have direct access to the various drafts of legal acts as these<br />
were paper based. In the past, m<strong>in</strong>istries had no electronic workflow to support their<br />
work to create legal texts. The process of <strong>in</strong>troduc<strong>in</strong>g changes was very complicated<br />
<strong>and</strong> took a considerable amount of time.<br />
The traditional way of paper-based legislation was expensive so the basic idea was<br />
to provide an electronic workflow compris<strong>in</strong>g the draft bill up to the e-<strong>Public</strong>ation<br />
<strong>in</strong> an onl<strong>in</strong>e version of the Federal Law Gazette. The simplification <strong>and</strong> speed<strong>in</strong>g up<br />
of the legislative processes between the public adm<strong>in</strong>istration, the parliament <strong>and</strong><br />
the public were also perceived as key challenges. The goal was to <strong>in</strong>crease the efficiency<br />
<strong>and</strong> transparency of the legislative process while simultaneously reduc<strong>in</strong>g its<br />
duration <strong>and</strong> costs.<br />
The Solution<br />
In 2004, the Federal Chancellery implemented a complete digital legislative system,<br />
the first of its k<strong>in</strong>d <strong>in</strong> Europe. The system – called “eLaw” (Electronic law mak<strong>in</strong>g<br />
processes) – allows the electronic <strong>in</strong>volvement of all <strong>in</strong>stitutional stakeholders <strong>and</strong><br />
<strong>in</strong>terested parties dur<strong>in</strong>g a legislative process. It plays a vital role through the life<br />
cycle of a legislative act cover<strong>in</strong>g all stages of the process from the very beg<strong>in</strong>n<strong>in</strong>g<br />
of the first draft to onl<strong>in</strong>e publication of authenticated law texts (e.g., laws, regulations,<br />
treaties).<br />
297
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