Good Practices and Innovations in Public Governance 2003-2011

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Good Practices and InnovATIONS in Public Governance Asia and the Pacific Australia 2007 Category 1 Winner State of the Service Report Australian Public Service Commission, Australia Description Enhancing Public Service performance and accountability through the State of the Service Report. Summary The State of the Service Report is an annual report on the state of the Australian Public Service prepared by the Australian Public Service Commissioner and presented to the Prime Minister for tabling in Parliament. It provides the Australian Public Service Commission as well as the government and the parliament with an effective picture of how the commission is performing in a devolved environment. It helps to identify its strengths, its key challenges and areas in need of further improvement, to ensure that it delivers effective outcomes for the Australian Government and the community in the future. The Problem In order to improve the efficiency and effectiveness of civil service at the local level, the Australian Public Service Commission and other government bodies needed to have comprehensive information about the performance of local agencies. The Solution The Australian Public Service (APS) Commission has been required to present an annual State of the Service Report to the Parliament since 1998. The Report, which provides a picture of the performance and main trends in the Australian Public Service, was a new concept designed as an important part of the accountability framework under the more devolved arrangements introduced initially by Regulations and then by Section 44 of the Public Service Act 1999. This Act established that the Public Service Commissioner must provide a report each year to the Minister for presentation to the Parliament, including a report on the state of the Australian Public Service during that year. The State of the Service Report draws on a range of information sources including a survey sent to all Australian Public Service agencies employing 20 or more staff under the Public Service Act and the results of the APS employee survey. The 2005-2006 Report includes a Statistical snapshot of the Australian Public Service, including its size, number of full-time and part-time employees, mobil- 288
2007 Category 1: Australia ity, age profile, diversity trends, etc. It also provides information about job satisfaction, communication and productivity in the public service, integrity and fairness, equity and diversity, learning and development, leadership and management, organisational capability, agency governance, whole government, etc. The 2005- 2006 State of the Service Report shows that, overall, the APS is a healthy institution, with high levels of employee engagement, organisational effectiveness and service delivery capability. Associated with the State of the Service Report 2005- 2006 are two other publications – the Australian Public Service Statistical Bulletin 2005-2006 and the State of the Service Employee Survey Results 2005- 2006. A summary pamphlet, State of the Service 2005-2006 At a Glance, has also been prepared. These publications are available on the Commission’s website at: www.apsc.govt.au The State of the Service Report is an important mechanism in increasing the public’s ability to observe, monitor and analyze government decision-making and processes in relation to the Australian Public Service. It provides a wealth of information about the impact and effectiveness of management processes and decision-making relating to the APS across a range of areas including decisions affecting organisational capability, employee satisfaction and the effectiveness of the APS in working with the community. The State of the Service report is also an important part of the accountability framework for the APS. It provides an effective mechanism for monitoring APS agencies compliance with key aspects of the Public Service Act 1999 and for assessment of the performance of the APS across the bord. The Report’s findings have led to action to improve APS performance in a number of areas including in relation to the ageing of the APS workforce, the need to manage and sustain the workforce in an environment, which requires more highly-skilled staff, the employment of Indigenous Australians and people with disability, and in relation to interactions with Ministers and Ministers’ offices. The Public Service Act does not limit what the Public Service Commissioner can include in the State of the Service Report. The Explanatory Memorandum for the Public Service Bill envisaged that the report would have both factual and evaluative elements. In practice, the State of the Service Report has tended to include both conformance and performance dimensions. For example, a key theme of all reports has been how effectively APS agencies are conforming with aspects of the Public Service Act 1999, most notably the APS Values set out in section 10. Reports have also made assessments about the performance of the APS in a number of areas for example in terms of its organisational capability and the effectiveness of agencies’ workforce planning. The State of the Service Report also helps nurture the culture of performance and continuous improvement within APS agencies. From its inception it was envisaged 289
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2009 United Nations Public Service
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The Impact of the UNPSA on InnovATI
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Lessons Learned on InnovATION in Go
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This publication provides an overvi
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Good Practices and Innovations in Public Governance 2003-2011

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